Introducing United's Transcontinental Service - United Hub

Cross Country Comfort: Introducing United Airlines' New Transcontinental Service

Premium transcontinental business class offers many of the same amenities found on international routes such as flat-bed seats and enhanced food
May 31, 2017

CHICAGO, May 31, 2017 /PRNewswire/ -- United Airlines (UAL) announced today updates to its transcontinental service beginning July 1 including: adding BostonSan Francisco to its premium transcontinental route network, upgrading meal service and amenities for customers seated in business class and adding complimentary hot meal and beverage service for customers seated in Economy Plus.

"We routinely see high demand for travel between our coasts and we want to provide the same level of quality typically reserved for international routes – this includes all flat-bed seating in business class as well as an industry-leading dining experience for customers in Economy Plus," said Mark Krolick, United's vice president of marketing. "Our updated premium transcontinental service not only connects travelers between four of the nation's largest markets, it connects customers to the best food, drinks and amenities from these world-class cities."

These flights are available now for booking.

Elevating the Premium Transcontinental Service

Customers ticketed in premium transcontinental business class will enjoy a flat-bed seat and will benefit from enhanced food and beverage offerings inspired by United Polaris onboard dining, as well as deluxe amenities including:

  • 180 degree flat-bed seats for a more relaxing and sleep-enhancing flight.
  • Custom-designed duvet and pillow provided by leading luxury specialty store and New York-bred retailer Saks Fifth Avenue and new amenity kits designed by Saks that feature product from Soho House & Co's Cowshed Spa.
  • A featured cocktail, the Moscow Mule by Crafthouse Cocktails. Created at a bar on the Sunset Strip in Los Angeles more than 75 years ago, the Moscow Mule will be accompanied by a candied ginger skewer and lime wedge.
  • Hot towel service will be offered after take-off and prior to landing.
  • Seasonally refreshed menus, developed in partnership with The Trotter Project and its critically recognized chefs including several from cities served by United's premium transcontinental service. The chefs include Della Gossett of Spago Beverly Hills, David LeFevre of California's Manhattan Beach Post, Mitchell Nordby of San Francisco's Parallel 37 at the Ritz Carlton Hotel and Michael Armstrong of New York's Dream Downtown and Bodega Negra. Sample fare includes pumpernickel and goat cheese crostini with mango relish and smoked sea salt; savory pan roasted chicken with kale pesto; orzo with grilled artichokes, a staple of California, and sautéed leeks; and braised short ribs with creamy goat cheese grits.
  • Dining will be topped off with items inspired by the popular United Polaris dessert menu.
  • Before arrival, snacks such as Boulder Canyon potato chips and Madik's almonds will be served.

New features not currently offered to business class customers on these routes include the Moscow Mule, desserts inspired by the United Polaris menu, pre-arrival hot towel service and pre-arrival snacks. Transcontinental business class customers will continue to enjoy United Club access to freshen up, relax and enjoy complimentary food and beverages prior to departure or upon arrival, as well as Premier Access priority check-in and boarding.

Introducing the Premium Transcontinental Economy Plus Experience

Customers seated in Economy Plus will also enjoy a coastal-city-inspired menu, at no additional charge. Beginning on flights in July, this will feature industry-leading meal service, including a complimentary hot fresh entrée, dessert and fruit, a pre-arrival snack and alcoholic beverages. Sample menu selections include savory roasted chicken with a smoked barbecue sauce and butternut squash tortellini with sage cream sauce. Dessert options will include New York's favorite sweet treat, cheesecake, as well as a chocolate brownie and fresh seasonal fruit.

"Customers traveling in Economy Plus will receive the industry's best economy cabin dining experience," noted Krolick. "Flying between Boston or the New York area and the west coast can be akin to flying from the east coast to Europe, and we want to provide a satisfying and unparalleled meal in our Economy cabin. This enhancement to Economy Plus is our first step toward a premium Economy offering for our customers."

Available on all transcontinental flights, Economy Plus seats provide more room to work and relax.

Welcoming Boston as a Premium Transcontinental Market

United will expand its business class premium service and popular flat-bed seating to flights operating, in both directions, between Boston and San Francisco. This route will now feature up to 28 flat-bed seats per departure.

"United offers Boston customers the industry's leading schedule between Boston and San Francisco with the most departures, the greatest number of seats and the only wide-body service," said Krolick. "Now, as a premium transcontinental market, we are increasing significantly the number of business class seats available to Boston travelers on this route. Moreover, Boston business customers connecting via SFO, our Asia/Pacific hub, to destinations throughout the Asia Pacific region will be able to enjoy a flat-bed business class seat for the duration of their journey."

United serves all seven of its domestic hubs plus Cleveland nonstop from Boston. With the new schedule, the airline will offer customers the widest range of flight times including early morning options from both San Francisco and Boston, an 8:30 p.m. departure from Boston and multiple overnight flights from San Francisco. The most popular timings in peak periods will operate with widebody Boeing 777 aircraft including 8 a.m. service from San Francisco and an early evening Boston departure, ideal for business customers traveling at the end of the work day. Along with the market's only widebody service, the airline will also operate Boeing 757-200 aircraft on this route. 

To download images visit http://newsroom.united.com/Premium_Transcontinental_Service.

United in Los Angeles

From Los Angeles, United offers southern California travelers more seats than any other airline to key business and leisure destinations such as New York; San Francisco; Chicago; Denver; Washington, D.C.; and Houston as well as popular destinations in Aspen, CO; Steamboat Springs, CO; Bozeman, MT; and Jackson Hole, WY. The airline also provides nonstop service to the most Hawaiian Island destinations via LAX.     

United transcontinental customers ticketed in business class will have access to the airline's newest United Club location, which opened in November 2016. The jewel in the airline's $573 million project to refresh nearly all of its customer-facing spaces in Terminal 7 and Concourse 8 at LAX, this United Club space is one of the airline's largest and most stylish. The location features a gourmet kitchen and bar offering expanded food and beverage options; seating areas conducive to working and lounging; and spectacular views of the airport, the Hollywood Hills and the Los Angeles skyline. The design also takes advantage of the city's gorgeous year-round weather, with a spacious and scenic outdoor terrace where customers can relax with a cocktail or a meal alfresco.

United in New York

With United, New York area customers have access to the most flights, the largest number of seats and the highest amount of premium seats for travel from EWR to Los Angeles/San Francisco.

United's Terminal C at EWR, described as a "culinary oasis" by The New York Times, continues its $120 million upgrade with many new dining creations by internationally and locally-acclaimed chefs, including four with Michelin stars. They include DAILY, the only airport restaurant in the world where the entire menu changes daily, emphasizing local ingredients at peak freshness; Thyme, an all-vegetarian restaurant created by veggie-forward wunderkind Chef Amanda Cohen; and Little Purse, specializing in dumplings and noodles, developed by two-time Top Chef contestant Chef Dale Talde.

United in San Francisco

United is San Francisco's leading airline, with approximately 300 daily departures to nearly 100 destinations. United's SFO hub operates as a gateway to Asia Pacific with the airline flying to 14 destinations across the region. These routes provide U.S. travelers with convenient access to some of China's most dynamic cities and give Chinese travelers access via San Francisco for onward connections to destinations throughout the U.S., Canada and Latin America.

 

About United

United Airlines and United Express operate approximately 4,500 flights a day to 337 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 743 mainline aircraft and the airline's United Express carriers operate 478 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 190 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Touchdown! United Airlines Adds 74 Flights for College and Professional Football Games This Fall

United to fly new routes, add additional flights and operate larger aircraft to get more fans than ever to the best football games this season
August 04, 2021

CHICAGO, Aug. 4, 2021 /PRNewswire/ -- As football fans across the U.S. get ready to cheer on their favorite teams on the road this fall, United is adding new routes, more flights and flying planes with more seats to give diehard fans every chance to get in on action on their rival's home turf. To meet an expected increase in demand for fans to travel to watch their favorite teams in person this season, United is adding 74 flights, including 52 new direct flights between college towns and professional football markets on gameday weekends this September through November. The airline will operate three times more direct flights to college towns this year than it did in 2019.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

United Releases Second-Quarter Financial Results; Expects Profitability* in the Third Quarter and Beyond

Airline projects positive adjusted pre-tax income(1) in second half of 2021
July 20, 2021

CHICAGO, July 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced second-quarter 2021 financial results. The company now expects positive adjusted pre-tax income¹ in the third and fourth quarters of 2021 as travel demand rebounds.

The company's second quarter performance largely exceeded original expectations as international long haul and business travel accelerated even faster than anticipated, together with continued yield improvement. Looking ahead, the company expects continued gains as more businesses return by end of summer and into 2022, with a full recovery in demand anticipated by 2023.

Electric Aircraft Set to Take Flight by 2026 Under New Agreements with United Airlines Ventures, Breakthrough Energy Ventures, Mesa Airlines, Heart Aerospace

United Airlines signs agreement to acquire 100 of Heart Aerospace's ES-19 aircraft, a 19-seat electric airliner that has the potential to decarbonize regional air travel
July 13, 2021

CHICAGO, July 13, 2021 /PRNewswire/ -- United Airlines Ventures (UAV) announced today it, along with Breakthrough Energy Ventures (BEV) and Mesa Airlines, has invested in electric aircraft startup Heart Aerospace. Heart Aerospace is developing the ES-19, a 19-seat electric aircraft that has the potential to fly customers up to 250 miles before the end of this decade. In addition to UAV's investment, United Airlines has conditionally agreed to purchase 100 ES-19 aircraft, once the aircraft meet United's safety, business and operating requirements. Mesa Airlines, United's key strategic partner in bringing electric aircraft into commercial service, has also agreed to add 100 ES-19 aircraft to its fleet, subject to similar requirements.

United Adds Nearly 150 Flights to Warm-Weather Cities This Winter

United adds service to cities in Mexico, Caribbean and Central America plus warm U.S. destinations in Arizona, California, Florida, Georgia and Nevada;
July 09, 2021

CHICAGO, July 9, 2021 /PRNewswire/ -- As demand for travel continues to build, United Airlines is expecting the resurgence to continue for winter holiday travel and is planning ahead by increasing service to cities in the U.S., Mexico, the Caribbean and Central America. The airline will add nearly 150 flights to warm-weather destinations across the U.S and is increasing service to Latin beach and leisure markets by 30% compared to 2019. The airline will fly 137 more flights than it did in 2019 to places like Florida, California, Arizona, Georgia and Nevada starting this November through next March.

United to Hold Webcast of Second-Quarter 2021 Financial Results

July 07, 2021

CHICAGO, July 7, 2021 /PRNewswire/ -- United Airlines will hold a conference call to discuss second-quarter 2021 financial results on Wednesday, July 21 at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its second-quarter financial results after market close on Tuesday, July 20.

United Unveils Campaign Featuring Team USA Olympic and Paralympic Athletes

"Time to Let Yourself Fly" campaign stars athletes Simone Biles, Kolohe Andino, Julie Ertz, Jessica Long and Oz Sanchez
July 07, 2021

CHICAGO, July 7, 2021 /PRNewswire/ -- Today, United, the official airline sponsor of Team USA, debuted its new advertising campaign featuring five of the world's most accomplished and decorated Olympic and Paralympic athletes. Driven by the tagline "Time to Let Yourself Fly," the campaign highlights Team USA's return to the Games and honors the feeling many Americans have as they consider returning to travel. Customers traveling with United this summer will experience touches of the Team USA collaboration through signage displayed throughout United terminals and limited-edition amenity kits and pajamas available on select flights.

United Adds 270 Boeing and Airbus Aircraft to Fleet, Largest Order in Airline's History and Biggest by a Single Carrier in a Decade

"United Next" includes addition of 200 Boeing 737 MAX and 70 Airbus A321neo as well as plans to retrofit 100% of remaining mainline, narrow-body fleet to transform the customer experience and create a new signature interior - a roughly 75% increase in premium seats per North American departure, larger overhead bins, seatback entertainment in every seat and industry's fastest available WiFi;
June 29, 2021

CHICAGO, June 29, 2021 /PRNewswire/ -- United Airlines today announced the purchase of 270 new Boeing and Airbus aircraft - the largest combined order in the airline's history and the biggest by an individual carrier in the last decade. The 'United Next' plan will have a transformational effect on the customer experience and is expected to increase the total number of available seats per domestic departure by almost 30%, significantly lower carbon emissions per seat and create tens of thousands of quality, unionized jobs by 2026, all efforts that will have a positive, ripple effect across the broader U.S. economy.

United Airlines to Host 'United Next' Investor Event to Discuss Company Strategy

June 22, 2021

CHICAGO, June 22, 2021 /PRNewswire/ -- United Airlines will hold an investor event to provide an update on the Company's strategy. The event will take place on Tuesday, June 29 at 8:00 a.m. EDT and a live, listen-only webcast of the presentation will be available at ir.united.com.

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