10 Ways United Wrapped Up a Stellar 2016 - United Hub

10 ways United wrapped up a stellar 2016

By The Hub team, December 27, 2016

If you thought United had a great year, you're in great company. From unveiling a jetbridge to what's next, to building a dream team, to putting new mobile devices in employees' hands and new coffee and snacks in the hands of our customers – we've had an amazing 2016.

As the clock winds down on this year, see below to read more about 10 ways we wrapped up a stellar 2016:

We have a jetbridge to what's next.

we have a jetbridge to what's next

Last month we told the world and our investors that we have all the right pieces to be the best airline in the world. We rolled out a strategy built on earning employee trust and elevating leadership, running the industry's most reliable operation, creating the world's leading network, delivering a highly competitive and profitable customer experience, powering our business through technology and building our future through financial strength. We have the right strategy, the right leadership team and the world's greatest employees, which will make us the best airline in the world.

We built a dream team.

we built a dream team

CEO Oscar Munoz returned from his heart transplant reenergized and ready to help us soar on the wings of this new spirit of United. We have begun turning promise into proof as the team has focused on restoring trust and re-earning the loyalty of our employees and customers. We started with an impressive team of industry veterans: EVP and General Counsel Brett Hart, EVP and Chief Operations Officer Greg Hart, EVP and Chief Information Officer Linda Jojo, Human Resources and Labor Relations EVP Mike Bonds and SVP Finance, Procurement and Treasurer Gerry Laderman. To the mix, we added President Scott Kirby and EVP and Chief Financial Officer Andrew Levy, and EVP and Chief Commercial Officer Julia Haywood, bringing a powerful combination of industry perspective and experience to our leadership team.

We're all pulling on the same end of the rope.

we're all pulling on the same end of the rope

In one year, we reached agreements with all domestic unionized employee groups: the Air Line Pilots Association, Association of Flight Attendants, International Brotherhood of Teamsters, International Association of Machinists and Professional Airline Flight Control Association. We're now able to work together as an airline that is truly united as a team.

We keep getting better.

we keep getting better

We had our best-ever Thanksgiving operational performance, despite having the highest load factor and more weather delays than any other Thanksgiving timeframe in the last six years. It's no wonder that employees have achieved 12 months in a row of performance bonuses and a record number of no-cancellation days.

It's amazing what snacks and a great cup of coffee can do.

it's amazing what snacks and a great cup of coffee can do

Customers are once again enjoying free snacks on board after we brought them back to our flights in February with the delicious Stroopwafel. And award-winning illy coffee is gracing the skies on every United and United Express flight.

We're keeping the Beat.

we're keeping the beat.

Our new customer satisfaction score is called United Beat, and we get it from a survey that's shorter, more focused and mobile-friendly. It measures the percentage of satisfied customers and will help us make informed decisions about when and where to act to improve the customer experience. We also named Kate Gebo our chief customer officer, with responsibility for all of our customer-facing teams from booking to landing, including Contact Centers, Customer Experience, Food Services, Inflight Services and Airport Operations. Together we're working to take United to new heights of customer service delivery.

From Terracotta Warriors to the charm of Old Havana, we're connecting the world.

From Terracotta Warriors to the charm of Old Havana, we're connecting the world.

We launched several new international routes to Asia, Latin America and the Middle East, including new service to Havana; Hangzhou and Xi'an in China; Auckland, New Zealand; Singapore; and Tel Aviv.

We've placed 50,000 mobile devices in our employees' hands.

We've placed 50,000 mobile devices in our employees' hands.

Our flight attendants can use their LINK devices to process Economy Plus upsells, customer service representatives can use their Mobile Agent Platform for in-the-moment customer care, and ramp service employees are using new SmartScan technology to scan bags in real time using Wi-Fi or cellular data to ensure we're following bags from the bag room to departure to arrival to transfer to the claim area.

Two words: Rio Olympics.

Two words: Rio Olympics.

We took pride in flying the US Olympic and Paralympic Teams to the 2016 Olympic Games in Rio de Janeiro, where Simone Biles, Michael Phelps and so many other athletes stole our hearts with dramatic, gold-medal performances. From employee volunteers to Olympic-level sendoff events, we celebrated our more than 35 year partnership with Team USA.

From price-sensitive to posh, we're reimagining the customer experience.

From price-sensitive to posh, we're reimagining the customer experience.

To serve a broad customer base, we're rolling out Basic Economy for those seeking ultra-low airfares. For intercontinental travelers, we rolled out our most significant product transformation in more than a decade in United Polaris, featuring a reimagined, sleep-enhancing experience that puts the legacy of the weary intercontinental business traveler to bed for good. It features Custom-designed bedding from Saks Fifth Avenue, luxe spa products, an elevated dining experience and an exclusive portfolio of United Polaris business class lounges – the Chicago United Polaris Lounge is the only lounge of its kind offered by a U.S. airline to business class customers.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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