Alexa, Ask United to Check Me in for My Flight
CHICAGO, Sept. 5, 2017 /PRNewswire/ -- United Airlines announces today a new option for customers to check in and learn about their flights without the touch of a finger. The new United skill for Amazon Alexa allows customers to use their Alexa-enabled devices, such as the Amazon Echo and the Amazon Echo Dot, to check in and ask a variety of questions about flights. United is the first U.S.-based airline to offer an Alexa skill, further exemplifying the airline's dedication to innovation and providing a smoother travel experience for its customers.
"Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures," said Praveen Sharma, vice president of digital products and analytics at United. "Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight."
With this new skill, customers can ask specific questions about flights, such as, "Alexa, ask United what is the status of my flight to San Francisco?" Customers can also learn about amenities on board, such as, "Alexa, ask United does United flight 869 have power outlets?" Once a customer's MileagePlus account is connected with Alexa, he or she will be able to check in for upcoming U.S. domestic flights using command, "Alexa, ask United to check me in." Additional similar types of questions to ask can be found when enabling the United skill in the Alexa app.
With this new United skill for Amazon Alexa, customers can find information about their flights in seconds via Alexa, on the United app - which has been downloaded 29 million times – as well as online at united.com or at the airport.
About United
United Airlines and United Express operate approximately 4,500 flights a day to 338 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 748 mainline aircraft and the airline's United Express carriers operate 475 regional aircraft. The airline is a founding member of Star Alliance, which provides service to more than 190 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, Oct. 14, 2021 /PRNewswire/ -- United today announced the largest transatlantic expansion in its history, including 10 new flights and five new, vogue destinations – Amman, Jordan; Bergen, Norway; Azores, Portugal; Palma de Mallorca, Spain and Tenerife in the Spanish Canary Islands. All of the new routes – which are set to begin in Spring 2022 – are not served by any other North American carrier. Additionally, next year, United will add new flights to five popular European destinations: Berlin, Dublin, Milan, Munich and Rome. Lastly, United will launch seven routes that were interrupted due to the pandemic to Bangalore, Frankfurt, Tokyo's Haneda Airport, Nice and Zurich. Flights are subject to government approval.
"Given our big expectations for a rebound in travel to Europe for summer, this is the right time to leverage our leading global network in new, exciting ways," said Patrick Quayle, senior vice president of international network and alliances at United. "Our expansion offers the widest range of destinations to discover – introducing new, trendy locales that our customers will love, as well as adding more flights to iconic, popular cities."
Amman, Jordan
United will begin new capital to capital service between Washington, D.C. and Amman, Jordan starting May 5. Customers will be able to explore the numerous historical sites in and around Amman, as well as visit Jordan's other top destinations including Petra, the Dead Sea and the Wadi Rum desert. United will be the only North American carrier flying direct to Amman with service three times weekly with a Boeing 787-8 Dreamliner.
Ponta Delgada, Azores, Portugal
United will add a third Portuguese destination to its global network with brand new flights between New York/Newark and Ponta Delgada in the Azores beginning May 13. The carrier will offer the most flights between the U.S. and Portugal of any North American airline and will be the only airline to fly to the Azores from the New York metro area. This daily service joins United's existing flights to Porto, which will return in March, and Lisbon, which the airline is currently operating from New York/Newark and will resume from Washington, D.C. next summer. United will fly a brand-new Boeing 737 MAX 8 aircraft featuring United's new signature interior with enhanced seat back entertainment with Bluetooth connectivity and overhead bin space for every customer.
Bergen, Norway
Beginning May 20, United will become the only U.S. carrier to fly to Norway with flights launching between New York/Newark and Bergen. United will offer three times weekly service on a Boeing 757-200, allowing customers to experience Bergen's surrounding mountainous landscape and breathtaking fjords. United will be the only carrier to fly to Bergen from the U.S.
Palma de Mallorca, Balearic Islands, Spain
United is expanding its Spanish beach getaway destinations with three times weekly flights between New York/Newark and Palma de Mallorca in the Balearic Islands, launching June 2 with a Boeing 767-300ER. This will be the first and only flight between the U.S. and Mallorca and will add to United's existing service to Madrid and Barcelona.
Tenerife, Canary Islands, Spain
Travelers looking for an additional new beach destination can enjoy the stunning black and white sand beaches of Spain's Canary Islands with United's new flight from New York/Newark to Tenerife. United will be the only airline to fly direct between the Canary Islands and North America with three-times weekly service launching June 9 with a Boeing 757-200. Along with the new service to Palma de Mallorca, United will fly to more Spanish destinations from North America than any other airline.
Expanded European Service
United is also adding flights to some of Europe's most iconic cities in anticipation of a resurgence in visitors. Next spring United will add:
- New daily flights between Denver and Munich – joining existing service from Denver to Frankfurt and London which is expected to resume in March. United is the only U.S. airline to offer transatlantic service from Denver.
- New daily flights between Chicago and Milan, joining existing seasonal flights between Chicago and Rome. United will be the only airline to offer a direct flight between Chicago and Milan, adding to its existing service between New York/Newark and Milan.
- New daily capital to capital service between Washington, D.C. and Berlin, joining our other service to Berlin from New York/Newark. United is the only U.S. airline with direct flights to Berlin.
- An additional daily flight from New York/Newark to Dublin and Rome.
In addition to these new routes, United will begin seven routes that were interrupted by the pandemic:
- Daily flights between San Francisco and Bangalore beginning May 26
- Daily flights between New York/Newark and Nice beginning April 29
- A second daily flight between New York/Newark and Frankfurt beginning April 23
- Daily flights between Chicago and Zurich beginning April 23
- Flights from Washington, D.C., Los Angeles and New York/Newark to Tokyo's Haneda airport by March 26
Committed to Ensuring a Safe Journey
United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlusSM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, 872.825.8640, media.relations@united.com
CHICAGO, Oct. 11, 2021 /PRNewswire/ -- United Airlines today announced the promotion of Ankit Gupta to Senior Vice President of Domestic Planning and United Express, and Patrick Quayle to Senior Vice President International Network and Alliances. Both Gupta and Quayle will continue to report directly to Andrew Nocella, United's Chief Commercial Officer.
In addition to these promotions, United also named former United Express Senior Vice President Sarah Murphy to lead the airline's new Global Sourcing organization as Senior Vice President of Global Sourcing and Chief Procurement Officer. Murphy will now report to Gerry Laderman, United's Chief Financial Officer.
Ankit Gupta
"As we work to deliver the best customer experience in North America with a dramatic increase in premium seats, Ankit's leadership in developing the United Next vision has us poised to exceed our customers' expectations as we meet the resurgence in air travel," said Nocella. "He has helped us execute network strategies that would ordinarily take years to develop in a matter of months. And as we play an ongoing and key role in the U.S. economic recovery, we will continue to shape our domestic network with a fleet that spans the CRJ-550 to cutting-edge mainline narrowbody aircraft."
Gupta, formerly Vice President of Network Planning and Scheduling, will now assume responsibility for the operation and strategy of the United Express network in addition to leading the domestic planning team. By linking the United Express operation more closely with the airline's domestic planning team, United expects to better optimize its network and deliver a better, more consistent experience with the products and services it offers.
Patrick Quayle
"Patrick continues to be instrumental in enhancing the alliances that benefit both United and our partners by helping us reach destinations each carrier is unable to serve with its fleet alone," said Nocella. "He led the design and interior configuration for more than 1,000 of our aircraft, including United Polaris, United Premium Plus and our high-premium Boeing 767-300ER aircraft and continues to reshape our network in the midst of a radically different demand environment, making the most of rapidly changing economic and passenger trends."
Quayle, also a former Vice President on United's network planning team, played a key role for the airline through the pandemic, leading the airline from just 10 daily international flights in early 2020 to now becoming the flag carrier of the U.S. as the largest international carrier in the country, with the largest trans-Atlantic and trans-Pacific networks, as well as holding the position as the number one carrier to Central America.
Sarah Murphy
As the new leader of the Global Sourcing team, Murphy will leverage her experience leading teams in United's finance and operating groups and will build upon the procurement team's track record of success in driving efficiencies among the airline's vendors and suppliers to deliver for United's employees, customers and the communities it serves.
"With Sarah's extensive operating and capital budget expertise, and her deep knowledge of our operations, she is uniquely positioned to enhance our ability to source the goods and services we need in order to transform the customer experience and change the way people think about United while protecting the company's bottom line," said Laderman.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, Oct. 7, 2021 /PRNewswire/ -- United today announced that it will fly its biggest domestic schedule since the start of the pandemic to meet an expected surge in holiday travel, with an emphasis on connecting the Midwest to warm weather cities like Las Vegas and Orlando as well as offering nearly 70 daily flights to ski destinations, including new service between Orange County and Aspen.
According to United, holiday travel flight searches on united.com and the airline's app are up 16%, compared to 2019. The airline expects the busiest travel days for the Thanksgiving holiday will be Wednesday, November 24 and Sunday, November 28, while popular days for winter holiday travel are expected to be Thursday, December 23 and Sunday, January 2.
The airline plans to offer more than 3,500 daily domestic flights in December, representing 91% of its domestic capacity compared to 2019.
"We're seeing a lot of pent-up demand in our data and are offering a December schedule that centers on the two things people want most for the holidays: warm sunshine and fresh snow," said Ankit Gupta, vice president of network planning and scheduling at United. "We know families and friends are eager to reunite this holiday season, which is why we're thrilled to add new flights that will help them connect and celebrate together."
In December, United will begin new direct flights to Las Vegas and Phoenix from Cleveland, and to Orlando from Indianapolis. The carrier also will resume eight popular direct flights from Midwest cities, including routes to Fort Lauderdale, Fort Myers, Orlando and Tampa, offering the most mainline departures the airline has flown from Cleveland since 2014 including direct service to Nassau and Cancun. United will offer up to 195 daily flights to 12 destinations in Florida this winter, the most flights to the Sunshine State in company history. United is also resuming direct flights from Columbus, Indianapolis, Milwaukee and Pittsburgh to Fort Myers – which were some of the airline's most popular point-to-point flights last winter.
Customers who prefer fresh powder can enjoy more flights to ski destinations with United than any other carrier. The airline offers 66 daily flights to over a dozen ski destinations across the U.S., including brand new service beginning this December between Orange County and Aspen. This winter season, United will have flights to Aspen/Snowmass, Bishop/Mammoth, Bozeman/Big Sky, Eagle/Vail, Kalispell, Gunnison/Crested Butte, Hayden/Steamboat Springs, Jackson Hole, Montrose/Telluride, Reno/Tahoe, Sun Valley from its hub airports.
Earlier this year, United announced that it will add 150 flights to warm-weather destinations this winter season. All of these flights and more are available now on united.com and United's mobile app.
Committed to Ensuring a Safe Journey
United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus℠ program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. Customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in United's Travel Ready Center. United was the first airline to integrate all these features into its mobile app and website.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
Latest touch-free payment offering lets customers buy snacks, drinks, and other inflight purchases while on board by just scanning a QR code - with or without Wi-Fi
CHICAGO, Oct. 6, 2021 /PRNewswire/ -- United and PayPal today announced a new way to make touch-free inflight purchases, even in areas without Wi-Fi. Starting next month, United customers on select flights can simply show a flight attendant the PayPal QR Code in the PayPal app and use it to buy snacks, drinks and other inflight purchases while onboard.
United is the first airline to offer PayPal QR Codes, and this partnership is part of United's easy-to-use, industry-leading suite of contactless payment tools. United was the first airline to give customers in economy cabins the option to pre-order snacks and beverages from the airline's app and website, and also offers customers the ability to easily store payment information in a digital wallet.
PayPal QR Codes can be used on select flights departing from Chicago O' Hare International Airport in November and before the end of the year, will extend to all flights across the entire network where contactless payment is available.
"Our contactless payment offering is built on simplicity and choice and it's another way we're improving the overall experience of flying United," said Toby Enqvist, chief customer officer for United. "PayPal is a terrific partner and this technology gives our customers another easy way to make purchases, even when they're not online. We expect to introduce even more new and innovative options for our customers in the future through our collaboration with PayPal."
How It Works
- If you haven't already, download the PayPal app and set your preferred payment method for QR code payments, prior to leaving the gate
- To make an inflight purchase, Click the 'Pay with QR codes' button
- Then click the 'In-flight Purchase' button
- Show the QR code to the flight attendant to scan
- Look for an emailed confirmation receipt upon landing
"We're excited to be partnering with United to introduce our new offline QR code functionality, adding more ways for customers to check out with PayPal in more places, especially in offline or low connectivity areas," said Frank Keller, Senior Vice President of Enterprise Segment Solutions and Digital Commerce at PayPal. "Bringing PayPal QR Codes inflight reinforces our commitment to offering customers choice and provides a new level of touch-free convenience for consumers when making in-flight purchases, within the PayPal app they know and trust."
United's New Buy-On-Board Menu
Customers can pay using PayPal QR Codes to enjoy one of many new food and beverage offerings United launched this year. In June, United unveiled its refreshed buy-on-board menu, which includes:
- Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
- New A la Carte Snack Options: Including sweet potato "tortilla" chips with roasted pepper salsa, trail mix and chocolate-covered dried fruit.
- New Adult Beverage Options: Mango White Claw®; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA®.
- New Fresh Options: Last month, United also added five new fresh retail offerings to its buy-on-board menu including:
- Morning Menu:
- Beatrix Market Chia Seed Pudding: Beatrix Market's signature Chia Seed Pudding with fresh mango and toasted coconut
- Bacon, Egg and Cheese Spiral Croissant: Shoulder bacon, fried egg patty with black pepper and cheddar cheese on a butter spiral croissant
- Afternoon/Evening Menu:
- Beatrix Market Mediterranean Grain Bowl: Protein-packed grain bowl features bulgur, a black lentil and carrot salad, roasted zucchini and bell peppers and is served with a bright lemon vinaigrette
- Classic Beef Butter Burger with Cheddar: Old fashioned cheeseburger with cheddar and pickles on a buttered brioche bun
- Kindred Creamery Selection Cheese Tray: Cheddar cheese, gouda cheese, Colby jack cheese, Monterey jack cheese, along with crackers and dried cherry and almond mix
New Domestic Premium Cabin Menu Items
United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.
- The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
- United has also teamed with Eli's Cheesecake to create a uniquely United chocolate pie flavor called "Pie in the Sky."
- The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.
For information on food and beverage options available, United's contactless payment technology and FAQs, visit United.com/snacktime.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
About PayPal
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, Oct. 1, 2021 /PRNewswire/ -- United will hold a conference call to discuss third-quarter 2021 financial results on Wednesday, October 20 at 9:30 a.m. CT/10:30 a.m. ET.
A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its third-quarter financial results after market close on Tuesday, October 19.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, Sept. 28, 2021 /PRNewswire/ -- Today, United Airlines and Airlink, a South African airline, announced a new codeshare agreement that will offer customers more connections between the U.S. and Southern Africa than any other airline alliance. The new agreement, which is subject to government approval, will offer one stop connections from the U.S. to more than 40 destinations in Southern Africa. Additionally, United will be the first airline to connect its loyalty program with Airlink, allowing MileagePlus members to earn and redeem miles when they travel on Airlink flights. This new cooperation will be in addition to United's existing partnership with Star Alliance member South African Airways.
"United continues to demonstrate our commitment to Africa, starting three brand new flights to the continent this year alone including new service to Accra, Ghana; Lagos, Nigeria and Johannesburg, South Africa," said Patrick Quayle, vice president of international network and alliances at United. "And now through our codeshare agreement with Airlink - which is the most expansive partnership in Southern Africa - customers will be able to easily explore more bucket list destinations across the continent including easy connections to Zambia, Zimbabwe and more."
United has continued to expand its footprint into Africa, with direct service to four African destinations. Earlier this month, United announced flights between Washington, D.C. and Lagos Nigeria will begin November 29, subject to government approval. Earlier this year, United launched new service between New York/Newark and Johannesburg, South Africa and between Washington, D.C. and Accra, Ghana, which is expected to operate daily this December and January. United's popular service between New York/Newark and Cape Town, South Africa will also resume on December 1.
"North America is an important source market for our destinations. This codeshare will make it easy for our North American customers to reach the Okavango Delta, Chobe, the Kruger National Park and adjacent private game lodges, Cape Town, the Garden Route, Swakopmund and the Copperbelt, among others," said Airlink CEO and Managing Director, Rodger Foster. "Similarly, the codeshare means that our customers in the 12 African countries we currently serve, will have fast and seamless access to all of United's network."
This new codeshare will be implemented upon final government approvals
Committed to Ensuring a Safe Journey
United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus SM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
About Airlink
Airlink was established in 1992 and is an independent, privately-owned, full-service premium airline. Choice and reliability are Airlink hallmarks, with the airline serving more than 45 destinations in 12 countries throughout Southern Africa, Madagascar and St Helena Island. Airlink is ranked as South Africa's most punctual airline, with its fleet of more than 50 modern jetliners achieving a 97.70% average on-time performance for the year to date. Airlink is an International Air Transport Association (IATA) member and accredited under its safety audit program.
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
These industry firsts, along with other new options like the ability to combine multiple travel credits and use them on partner airlines, give United customers more flexibility than any other airline. For customers who have travel credits issued on or before August 31, 2021, United is also allowing a one-time opportunity to share these credits with friends and family.
This represents the continuation of the customer experience transformation underway at United, putting the customer first every step of the way. United continues to invest in ways to enhance the travel experience including introducing new policies to encourage and make it simple for customers to return to travel.
"Unlike most airlines where travel credits are difficult to use, at United we're doing something different," said Toby Enqvist, chief customer office for United. "We're showing our customers they have credits – and we're making them easier than ever to use. It's not just the right thing to do for our customers, but it's also the right way to re-introduce more customers to the United travel experience, which we're convinced will make them more likely to fly with us in the future."
Using the United app or United.com, customers with an electronic travel certificate (ETC) or a future flight credit (FFC), can enjoy more options and flexibility than ever including the ability to:
- Automatically see and apply available travel credits on the check-out page when rebooking travel – this is will be available to MileagePlus members first with availability for all customers in the near future
- Combine multiple travel credits to apply when booking new travel plans (customers can now combine multiple Future Flight Credits (FFCs) or Electronic Travel Certificates (ETCs), and will soon be able to combine ETCs and FTCs together)
- Book travel on partner airlines
- Purchase extra legroom seats and pre-pay for checked baggage at time of check-out
- Share travel credits with a friend or family member from wholly unused travel credits issued on or before August 31, 2021 by applying travel credits as payment on check-out screen
As customers return to flying with United, they will notice other new service upgrades including the option to pre-order snacks and beverages online and through United's app. And customers can book trips with confidence knowing that if their plans change, they have the flexibility to adjust their travel with no change fees. United was the first global U.S. airline to eliminate change fees on most tickets and to allow all customers to fly standby for free on the same day of travel to the same destination.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
"This new flight to Lagos has been highly anticipated by our customers and offers the first ever nonstop service between Washington, D.C. and Nigeria, as well as convenient, one-stop connections to over 80 destinations throughout the Americas including Houston and Chicago," said Patrick Quayle, United's vice president of international network and alliances. "On behalf of all of United we'd like to offer our sincere thanks to the Nigerian Civil Aviation Authority and U.S. Department of Transportation for supporting our plans to provide this service."
"We are honored to work with our partners at United Airlines to welcome their second nonstop connection from Dulles International to the African continent," said Carl Schultz, acting vice president of airline business development at the Metropolitan Washington Airports Authority. "Lagos joins nearly 50 other nonstop international destinations currently served by the National Capital Region's gateway to the world."
United will operate this route with a Boeing 787 Dreamliner featuring 28 United Polaris® business class lie-flat seats, 21 United Premium Plus® premium economy seats, 36 Economy Plus® seats and 158 standard economy seats. This flight is the only service between the U.S. and Nigeria to offer premium economy product. Flights will depart Washington, D.C. on Monday, Thursday and Saturday and return from Lagos on Tuesday, Friday and Sunday.
This new flight builds on United's expansion into Africa and solidifies United's leadership position to Africa from the D.C. metro area, with more flights to the continent than any other airline. Just this year, United launched new service between New York/Newark and Johannesburg, South Africa and between Washington, D.C. and Accra, Ghana. And this December and January, United will increase its service to Accra from three weekly flights to daily* as customers travel home for the winter holidays. United is also returning its popular service between New York/Newark and Cape Town, South Africa on December 1.
United's new flights comply with each country's COVID-19 protocols and customers should check destination requirements before traveling.
Making International Travel Easier
United is the only U.S. airline to offer its own one-stop-shop where customers can conveniently get "travel-ready" by finding a location to schedule a COVID-19 test as well as upload and store their test results and vaccination records directly through the airline's website and award-winning mobile app with the Travel-Ready Center. The airline's easy-to-use travel tool available on United's mobile app enables customers to reduce stress and save valuable time at the airport right from the palm of their hand. United also announced a collaboration with Abbott and became the first U.S. carrier to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home.
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
- Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
- Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
- Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
- Required all U.S. employees to receive a COVID-19 vaccination.
- Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
- Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
- Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
- Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.
About United
United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".
*daily flights to Accra this winter are subject to government approval
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.
As part of the agreement, United is committing to purchase 1.5 billion gallons of SAF from Alder when produced to United's requirements. United's purchase agreement, which is one and a half times the size of the known purchase commitments of all global airlines combined, makes this easily the largest publicly announced SAF agreement in aviation history. United's purchase agreement with Alder also surpasses the previous record set by the airline in 2015 through its investment in Fulcrum BioEnergy with its option to purchase up to 900 million gallons of SAF.
"Since announcing our 100% green commitment in 2020, United has stayed focused on decarbonizing without relying on the use of traditional carbon offsets. Part of that commitment means increasing SAF usage and availability since it's the fastest way to reduce emissions across our fleet. However, to scale SAF as quickly as necessary, we need to look beyond existing solutions and invest in research and development for new pathways like the one Alder is developing," said United CEO Scott Kirby. "United has come further than any other airline making sustainable travel a reality by using SAF to power flights. Our leadership gives customers confidence that they are flying with an airline that recognizes the responsibility we have to help solve climate change."
"As a pioneer of the SAF market with UOP Ecofining™ technology, our work with United and Alder on this new technology will help transform the industry and support the growth of a zero-carbon economy," said Darius Adamczyk, Honeywell chairman and chief executive officer. "This solution will not only advance United's SAF commitment but can help the aviation industry meet its commitments to decouple increases in carbon emissions from growth in passengers."
According to the U.S. Department of Energy (DOE), U.S. forestry residues and agricultural residues alone could provide enough biomass energy to generate more than 17 billion gallons of jet fuel and displace 75% of U.S. aviation fuel consumption. If the U.S. were to broadly adopt regenerative agricultural practices, which capture more carbon in healthier soil compared to traditional methods, the U.S. could generate an additional seven billion gallons of SAF, which would completely replace the U.S.'s current fossil jet fuel consumption.
Alder's technology and demand for its fuel from the aviation industry create a large new market for biomass from regenerative practices. Use of this biomass further enables Alder's production process to be carbon negative over the fuel's lifecycle.
"Aviation poses one of the greatest technology challenges for addressing climate change and SAF has demonstrated the greatest potential. However, there is insufficient raw material to meet demand," said Bryan Sherbacow, CEO of Alder Fuels and senior advisor to World Energy, the company that owns and operates the world's first SAF refinery. "Alder's technology revolutionizes SAF production by enabling use of widely available, low-cost and low-carbon feedstock. The industry is now a major step closer to using 100% SAF with our drop-in fuel that accelerates the global transition to a zero-carbon economy."
Prior to founding Alder, Sherbacow built the world's first SAF refinery utilizing Honeywell's technology and subsequently contracted with United, enabling the airline to become the first globally to use SAF in regular operations on a continuous basis. Since then, United has purchased more SAF than any other airline and, with this agreement now, has more than 70% of the airline industry's publicly announced SAF commitments. Alder's research is supported by the U.S. Defense Logistics Agency, the DOE and a partnership with DOE's National Renewable Energy Laboratory (NREL), focused on developing technology to process organic waste and sustainable, non-food plant material into carbon-negative transportation fuels.
Honeywell innovation established the SAF market with its UOP Ecofining process, which is the first technology used to maximize SAF production for commercial aviation. Building on Honeywell's focus to create sustainable technology, Honeywell will utilize its expertise and proven process of developing sustainable fuels alongside Alder, applying proprietary hydroprocessing design to the process to jointly commercialize the technology. Commercialization is expected by 2025. This announcement is a clear example of how Honeywell's Sustainable Technology Solutions business can partner with early-stage companies and help them scale faster, access customers and advance research and development to help drive sustainability at the global level.
United's joint investment in Alder is the latest by United Airlines Ventures, a venture fund launched earlier this year that focuses on startups, upcoming technologies, and sustainability concepts that will complement United's goal of net zero emissions by 2050 -- without relying on traditional carbon offsets. In 2020, United became the first airline to announce a commitment to invest in carbon capture and sequestration and has since followed with investments in electric vertical takeoff and landing aircraft and 19-seat electric aircraft that have the potential to fly customers up to 250 miles before the decade's end.
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol "UAL".
About United Airlines Ventures
United's corporate venture capital fund, United Airlines Ventures, allows the airline to continue investing in emerging companies that have the potential to influence the future of travel. The new fund will concentrate on sustainability concepts that will complement United's goal of net zero emissions by 2050 -- without relying on traditional carbon offsets -- as well as revolutionary aerospace developments and innovative technologies that are expected to create value for customers and United's operation. For more information about United Airlines Ventures, please visit https://www.united.com/ventures.
About Honeywell
Honeywell (www.honeywell.com) is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.
About Alder Fuels
Alder Fuels, founded by biofuel and aviation industry entrepreneur Bryan Sherbacow, is a process technology and project development company in the low-carbon energy industry. Alder is commercializing a process to produce crude oil that is carbon negative, scalable and cost-competitive with the petroleum it replaces. Critical to rapid, world-scale deployment, the process will be compatible with the existing petroleum refining and logistics infrastructure. The company's collaboration with United Airlines and Honeywell UOP is expected to propel use of new forms of biomass to power commercial aircraft, reduce fossil fuel consumption and commercialize technologies benefiting the flying public. It builds upon a decade-old relationship among the stakeholders in pioneering commercialization of industry-leading SAF technology. For more information about Alder Fuels, visit http://www.alderfuel.com/.
Forward Looking Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements in this press release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to United's and Honeywell's operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this press release are based upon information available to us on the date of this press release. Neither United nor Honeywell undertakes any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. United's and Honeywell's actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the risks and uncertainties set forth under Part II, Item 1A., "Risk Factors," of United Airlines Holdings, Inc.'s Quarterly Report on Form 10-Q for the quarter ended June 30, 2021 and Honeywell's Annual Report on Form 10-K for the year ended December 31, 2020, as well as other risks and uncertainties set forth from time to time in the reports United Airlines Holdings, Inc. and Honeywell file with the U.S. Securities and Exchange Commission.
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com; Honeywell, Mike Hockey, Mike.hockey@honeywell.com, 832 285 4933; Alder Fuels, Alex Gibson, 803-361-3016, agibson@apcoworldwide.com
The live webcast will be available on the investor relations section of United's website at ir.united.com. The company will archive the audio webcast on the website within 24 hours of the presentation, and the webcast will be available for a limited time.
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
MileagePlus®Members can donate miles to non-profits providing air travel, medical care and meals to Afghan evacuees through United's mile crowd-sourcing platform, Miles on a Mission
For the last week, United has directly supported the Department of Defense and its mission to transport Afghan evacuees to the U.S.
Participating non-profits, include:
- Miles4Migrants: A non-profit that is using miles to book air travel for Afghans who have left their home country, and need flight assistance to reach their final destination.
- Americares: A health-focused relief and development organization mobilizing medical professionals to provide in-flight medical care on United relief flights to the U.S.
- World Central Kitchen: A food-focused, global relief organization that will provide meals to Afghan refugees as they arrive at various locations across the world.
"United has been proud to put our expertise to work and partner with the Department of Defense over the last week to help urgently evacuate thousands of people from Afghanistan," said Suzi Cabo, managing director of global community engagement, United Airlines. "We're now ready to offer our MileagePlus community the opportunity to support those organizations that are providing critical support to those Afghans and their families that risked their own lives to help our servicemen and women. We know our most loyal customers will step up to support those in need because they always do."
United's mile-raising campaign is an extension of the airline's ongoing collaboration with Americares, World Central Kitchen and Miles4Migrants to support the Afghanistan relief efforts. Medical professionals from Americares have joined United volunteers on several of the airline's recent relief flights to bring Afghan refugees, American citizens and service members to the U.S. United has also supported the efforts of World Central Kitchen at Washington Dulles International Airport as they provide comforting meals for all Afghan evacuees arriving in the U.S.
In addition to helping transport Afghan refugees to the U.S., United is working with partner organizations to help support the thousands of refugees who will need to be resettled across the country once they have been fully processed by the U.S. Government. United is partnering with Miles4Migrants to provide critically needed air travel to fly Afghan citizens from several military bases in the U.S. to their final destinations.
"Like so many, we have been watching the tragic situation in Afghanistan unfold, and are working to support Afghans in their time of need however possible," said Andy Freedman, co-founder and managing director at Miles4Migrants. "We are grateful to have the support of MileagePlus members to help us fly as many Afghan refugees and other displaced persons from around the world to safe new homes."
Additionally, United is working closely with Walgreens to ensure the passengers on the airline's relief flights have all the critical personal care items they need to comfortably travel. Walgreens has generously donated personal care and comfort items to United including diapers, disinfecting wipes, feminine hygiene products, baby bottles and more, which are being provisioned onboard United's CRAF flights to the U.S.
So far, United has operated 13 international missions, carrying more than 3,908 U.S. citizens and Afghan evacuees safely to the U.S. More than 8,000 United employees have raised their hands to participate in these missions – working as crew members, onboard translators, volunteer onboard medics, coordinating the complex operation and more. Many of these employees have personal or family ties to Afghanistan and/or are military veterans.
For more information on United's mile-raising campaign, or to donate, please visit donate.mileageplus.com/afghanrefugeesupport.
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
