United Airlines Raises Full Year 2019 Adjusted Diluted Earnings Per Share Guidance - United Hub

United Airlines Raises Full Year 2019 Adjusted Diluted Earnings Per Share Guidance

October 15, 2019

CHICAGO, Oct. 15, 2019 /PRNewswire/ -- United Airlines (UAL) today announced that it has achieved third quarter diluted earnings per share (EPS) of $3.99 and adjusted diluted EPS2 of $4.07, and raised its full year 2019 adjusted diluted EPS1 guidance, with a new range of $11.25 to $12.25.

"Thanks to the outstanding efforts of our employees, United extended our streak of expanding pre-tax margin on a quarterly basis. It provides us further confidence to raise our full year 2019 adjusted diluted EPS guidance, putting us ahead of pace to achieve our goal of $11 to $13 in adjusted diluted EPS by the end of 2020," said Oscar Munoz, CEO of United Airlines. "While headwinds affected the sector as a whole this quarter, United's team once again demonstrated a robust ability to overcome adverse cost pressure, managing to continue growing our network while investing in winning our customers' loyalty through smart enhancements to the United experience."

  • Reported third quarter net income of $1.0 billion, diluted earnings per share of $3.99, pre-tax earnings of $1.3 billion and pre-tax margin of 11.9 percent, expanding pre-tax margin 2.3 points versus the third quarter of 2018.
  • Reported third quarter adjusted net income of $1.0 billion, adjusted diluted EPS of $4.07, adjusted pre-tax earnings of $1.4 billion and adjusted pre-tax margin of 12.1 percent, expanding adjusted pre-tax margin 2.5 points versus the third quarter of 2018.²
  • Consolidated third quarter passenger revenue per available seat mile (PRASM) increased 1.7 percent year-over-year.
  • Consolidated third quarter unit cost per available seat mile (CASM) decreased 0.9 percent year-over-year.
  • Consolidated third quarter CASM, excluding special charges, third party business expenses, fuel and profit sharing, increased 2.1 percent year-over-year.
  • Repurchased $363 million of its common shares in the third quarter of 2019 at an average purchase price of $88.22 per share.
  • Raised $1.2 billion in Enhanced Equipment Trust Certificates at a record low blended interest rate of 2.8% in connection with the financing of certain aircraft.

1 Excludes special charges and the mark-to-market impact of financial instruments, the nature of which are not determined at this time, and imputed interest on certain finance leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis.

2 Excludes special charges, the mark-to-market impact of financial instruments and imputed interest on certain finance leases. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.

For more information on UAL's fourth quarter and full year 2019 guidance, please visit ir.united.com for the company's investor update.

Third Quarter 2019 Highlights
Customer Experience

  • Announced MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.
  • Announced partnership with CLEAR which includes a free or discounted CLEAR membership for U.S. based MileagePlus members.
  • MileagePlus members between the ages of 18 to 22 receive a 10% discount on domestic flights when booked through the United mobile app by Dec. 31, 2019.
  • Announced improvements to United PassPlus, the airline's prepaid program that offers discounts, fixed fares and amenities to both individual and corporate customers.
  • Customers are now provided three inflight snack options on domestic flights regardless of departure time, including the Stroopwafel.
  • Customers can now pre pay for bags as soon as their ticket is issued. Previously customers had to wait until check-in to pay for their bags.
  • MileagePlus loyalty program was awarded Favorite Frequent-Flyer Program for the fourth time by Trazee Awards and the United Explorer Card from Chase was awarded Favorite Credit Card for the second consecutive year.

Operations

  • Achieved No. 1 in on-time departures in all hubs where United faces large hub competitors: Denver, Chicago and Los Angeles.
  • Completed introduction of ConnectionSaver to all of seven domestic hubs, saving over 35,000 connections in the quarter.

Employees

  • Honored with being recognized by search site indeed.com as a "Top 50 Workplace" for 2019.
  • Recognized for fourth consecutive year as a top-scoring company and best place to work for disability and inclusion with a perfect score of 100% on the 2019 Disability Equality Index.
  • Expects to hire about 8,000 people by the end of 2019.

Network

  • Announced 12 new and expanded international routes from Chicago, Denver, New York/Newark and San Francisco including Nice, France; Palermo, Italy; and Curacao.
  • Announced nonstop service to Tokyo Haneda with routes from Chicago, Los Angeles, New York/Newark and Washington, D.C., beginning March 28, 2020.
  • Resumed daily nonstop service between New York/Newark and Delhi and Mumbai on September 6.

Fleet

  • Launched Boeing 767-300ER ultra-premium United Polaris business class configuration on all flights between New York/Newark and London-Heathrow starting Sept. 15, 2019.
  • Took delivery of six used Airbus A319 aircraft and nine new Embraer E175 aircraft.

Community

  • Launched Crowdrise fundraising campaign for those affected by Hurricane Dorian.
  • Operated a Boeing 787-8 Dreamliner crewed exclusively by women to the largest airshow in the world, EAA AirVenture in Oshkosh, Wisconsin, to symbolize the airline's commitment to supporting women in aviation.

Investor Day

On March 5, 2020 United will host an investor event in New York. More details will be provided at a later date.

Earnings Call

UAL will hold a conference call to discuss its third-quarter 2019 financial results and its financial and operational outlook for fourth-quarter and full-year 2019 on Wednesday, October 16, 2019, at 9:30 a.m. Central time /10:30 a.m. Eastern time. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, this year United:

  • Announced that MileagePlus award miles will never expire
  • Gave Economy customers a choice of complimentary snacks on domestic flights
  • Made DIRECTV free for every customer on more than 200 aircraft
  • Released a new version of the award-winning, most downloaded app in the airline industry
  • Launched a new tool called ConnectionSaver, dedicated to improving the experience for customers with connecting flights
  • Partnered with CLEAR on free or discounted memberships for MileagePlus members
  • Announced PlusPoints, new upgrade benefits for MileagePlus Premier members
  • And introduced products in its amenity kits made exclusively for the airline by luxury skincare line Sunday Riley

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 358 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 788 mainline aircraft and the airline's United Express carriers operate 560 regional aircraft. United is a founding member of Star Alliance, which provides service to 195 countries via 26 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended June 30, 2019, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

-tables attached-

On January 1, 2019, United Airlines Holdings, Inc. ("UAL") adopted Accounting Standards Update No. 2016-02, Leases ("Topic 842"). As such, certain previously reported 2018 figures are adjusted in this report on a basis consistent with Topic 842.

UNITED AIRLINES HOLDINGS, INC.

STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)



Three Months Ended

September 30,


%

Increase/



Nine Months Ended

September 30,


%

Increase/


(In millions, except per share data)

2019


2018


(Decrease)



2019


2018


(Decrease)


Operating revenue:














Passenger

$

10,481



$

10,120



3.6




$

29,692



$

28,150



5.5



Cargo

282



296



(4.7)




863



903



(4.4)



Other operating revenue

617



587



5.1




1,816



1,759



3.2



Total operating revenue

11,380



11,003



3.4




32,371



30,812



5.1

















Operating expense:














Salaries and related costs

3,063



2,930



4.5




8,993



8,534



5.4



Aircraft fuel

2,296



2,572



(10.7)




6,704



6,927



(3.2)



Regional capacity purchase

721



676



6.7




2,124



1,999



6.3



Landing fees and other rent

645



618



4.4




1,893



1,822



3.9



Depreciation and amortization

575



545



5.5




1,682



1,607



4.7



Aircraft maintenance materials and outside repairs

490



455



7.7




1,319



1,333



(1.1)



Distribution expenses

432



427



1.2




1,234



1,162



6.2



Aircraft rent

67



109



(38.5)




221



355



(37.7)



Special charges (B)

27



17



NM




116



186



NM



Other operating expenses

1,591



1,467



8.5




4,645



4,293



8.2



Total operating expense

9,907



9,816



0.9




28,931



28,218



2.5

















Operating income

1,473



1,187



24.1




3,440



2,594



32.6

















Operating margin

12.9

%


10.8

%


2.1


pts.


10.6

%


8.4

%


2.2


pts.

Adjusted operating margin (Non-GAAP) (A)

13.2

%


10.9

%


2.3


pts.


11.0

%


9.0

%


2.0


pts.















Nonoperating income (expense):














Interest expense

(191)



(172)



11.0




(570)



(497)



14.7



Interest capitalized

22



16



37.5




65



46



41.3



Interest income

36



28



28.6




103



70



47.1



Miscellaneous, net (B)

9



(1)



NM




32



(118)



NM



Total nonoperating expense

(124)



(129)



(3.9)




(370)



(499)



(25.9)

















Income before income taxes

1,349



1,058



27.5




3,070



2,095



46.5

















Pre-tax margin

11.9

%


9.6

%


2.3


pts.


9.5

%


6.8

%


2.7


pts.

Adjusted pre-tax margin (Non-GAAP) (A)

12.1

%


9.6

%


2.5


pts.


9.8

%


7.6

%


2.2


pts.















Income tax expense (D)

325



225



44.4




702



434



61.8



Net income

$

1,024



$

833



22.9




$

2,368



$

1,661



42.6

















Diluted earnings per share

$

3.99



$

3.05



30.8




$

9.04



$

5.98



51.2



Diluted weighted average shares

256.4



273.6



(6.3)




262.0



278.0



(5.8)




NM Not meaningful

UNITED AIRLINES HOLDINGS, INC.

PASSENGER REVENUE INFORMATION AND STATISTICS


Passenger revenue information is as follows (in millions, except for percentage changes):



3Q 2019

Passenger

Revenue


3Q 2018

Passenger

Revenue (a)


Reporting
Adjustments
(b)


3Q 2018

Passenger

Revenue
(b)


Passenger

Revenue

vs.

3Q 2018
(b)


PRASM
vs.
3Q 2018
(b)


Yield vs.
3Q 2018
(b)


Available

Seat Miles

vs.

3Q 2018


3Q 2019
Available
Seat
Miles


3Q 2019
Revenue
Passenger
Miles

Domestic

$

6,554



$

6,253



$

56



$

6,309



3.9%


2.1%


2.3%


1.7%


42,670


36,940





















Atlantic

1,963



1,933



(38)



1,895



3.6%


0.8%


1.0%


2.8%


15,219


13,216

Pacific

1,121



1,163



(30)



1,133



(1.1)%


(3.4)%


(4.0)%


2.3%


10,858


9,038

Latin America

843



771



12



783



7.7%


7.2%


5.9%


0.4%


6,329


5,435

International

3,927



3,867



(56)



3,811



3.0%


0.9%


0.5%


2.2%


32,406


27,689





















Consolidated

$

10,481



$

10,120



$



$

10,120



3.6%


1.7%


1.6%


1.9%


75,076


64,629


(a) As previously reported.

(b) During the third quarter of 2019, United implemented a new revenue accounting software system which allowed it to more precisely determine the geographic regions associated with certain ancillary passenger revenue items. Prior to July 2019, those ancillary revenue items were determined using an allocation method that was based on revenue from passenger travel. While the total passenger revenue is not impacted, the geographic totals for each period are not comparable year-over-year due to the change. The third quarter 2018 passenger revenue presented in the table above, and utilized in the year-over-year comparisons displayed, was adjusted using the third quarter 2019 percentages.

Select operating statistics are as follows:



Three Months Ended

September 30,


%

Increase/

(Decrease)



Nine Months Ended

September 30,


%

Increase/

(Decrease)



2019


2018





2019


2018




Passengers (thousands)

43,091



42,886



0.5




122,137



118,439



3.1



Revenue passenger miles (millions)

64,629



63,393



1.9




180,727



173,187



4.4



Available seat miles (millions)

75,076



73,681



1.9




213,961



206,360



3.7



Passenger load factor:














Consolidated

86.1

%


86.0

%


0.1


pts.


84.5

%


83.9

%


0.6


pts.

Domestic

86.6

%


86.7

%


(0.1)


pts.


85.7

%


85.7

%



pts.

International

85.4

%


85.2

%


0.2


pts.


82.9

%


81.6

%


1.3


pts.

Passenger revenue per available seat mile (cents)

13.96



13.73



1.7




13.88



13.64



1.8



Total revenue per available seat mile (cents)

15.16



14.93



1.5




15.13



14.93



1.3



Average yield per revenue passenger mile (cents)

16.22



15.96



1.6




16.43



16.25



1.1



Cargo ton miles

804



851



(5.5)




2,440



2,523



(3.3)



Aircraft in fleet at end of period

1,348



1,306



3.2




1,348



1,306



3.2



Average stage length (miles)

1,473



1,454



1.3




1,464



1,453



0.8



Average full-time equivalent employees

90,591



89,022



1.8




90,071



87,112



3.4



Average aircraft fuel price per gallon

$

2.02



$

2.32



(12.9)




$

2.08



$

2.23



(6.7)



Fuel gallons consumed (millions)

1,134



1,111



2.1




3,221



3,101



3.9




Note: See Part II, Item 6, Selected Financial Data, of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2018, for definitions of these statistics.

UNITED AIRLINES HOLDINGS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)


(In millions)

September 30, 2019


December 31, 2018

ASSETS




Current assets:




Cash and cash equivalents

$

2,959



$

1,694


Short-term investments

2,167



2,256


Receivables, less allowance for doubtful accounts

1,617



1,426


Aircraft fuel, spare parts and supplies, less obsolescence allowance

1,065



985


Prepaid expenses and other

725



733


Total current assets

8,533



7,094






Total operating property and equipment, net

29,332



27,399


Operating lease right-of-use assets

4,937



5,262






Other assets:




Goodwill

4,523



4,523


Intangibles, less accumulated amortization

3,114



3,159


Restricted cash

100



105


Notes receivable, net

529



516


Investments in affiliates and other, net

1,131



966


Total other assets

9,397



9,269


Total assets

$

52,199



$

49,024






LIABILITIES AND STOCKHOLDERS' EQUITY




Current liabilities:




Advance ticket sales

$

5,515



$

4,381


Accounts payable

2,848



2,363


Frequent flyer deferred revenue

2,537



2,286


Accrued salaries and benefits

2,104



2,184


Current maturities of long-term debt

1,243



1,230


Current maturities of finance leases

92



123


Current maturities of operating leases

778



719


Other

574



553


Total current liabilities

15,691



13,839






Other long-term liabilities and deferred credits:




Long-term debt

12,900



12,215


Long-term obligations under finance leases

186



224


Long-term obligations under operating leases

4,941



5,276


Frequent flyer deferred revenue

2,682



2,719


Postretirement benefit liability

836



1,295


Pension liability

1,087



1,576


Deferred income taxes

1,594



828


Other

981



1,010


Total other long-term liabilities and deferred credits

25,207



25,143


Stockholders' equity

11,301



10,042


Total liabilities and stockholders' equity

$

52,199



$

49,024


UNITED AIRLINES HOLDINGS, INC.

CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)


(In millions)

Nine Months Ended

September 30,


2019


2018

Cash Flows from Operating Activities:




Net cash provided by operating activities

$

5,728



$

5,035






Cash Flows from Investing Activities:




Capital expenditures

(3,336)



(2,496)


Purchases of short-term and other investments

(2,168)



(1,975)


Proceeds from sale of short-term and other investments

2,282



1,979


Investment in affiliates

(36)



(139)


Proceeds from sale of property and equipment

47



30


Loans made to others

(10)



(10)


Other, net

(10)



104


Net cash used in investing activities

(3,231)



(2,507)






Cash Flows from Financing Activities:




Proceeds from issuance of long-term debt

1,109



1,241


Payments of long-term debt

(726)



(1,519)


Repurchases of common stock

(1,431)



(1,010)


Principal payments under finance leases

(105)



(57)


Capitalized financing costs

(51)



(31)


Other, net

(29)



(17)


Net cash used in financing activities

(1,233)



(1,393)


Net increase in cash, cash equivalents and restricted cash

1,264



1,135


Cash, cash equivalents and restricted cash at beginning of the period

1,799



1,591


Cash, cash equivalents and restricted cash at end of the period

$

3,063



$

2,726






Investing and Financing Activities Not Affecting Cash:




Property and equipment acquired through the issuance of debt

$

306



$

125


Operating lease conversions to finance lease

36



52


Right-of-use assets acquired through operating leases

344



537


Property and equipment acquired through finance leases

8




UNITED AIRLINES HOLDINGS, INC.

RETURN ON INVESTED CAPITAL (ROIC)—Non-GAAP


ROIC is a non-GAAP financial measure that UAL believes provides useful supplemental information for management and investors by measuring the effectiveness of the company's operations' use of invested capital to generate profits.


(in millions)

Twelve Months Ended

September 30, 2019

Net Operating Profit After Tax ("NOPAT")


Pre-tax income

$

3,623


Adjustments:


Special charges and mark-to-market ("MTM") gains on financial instruments:


Impairment of assets

301


Termination of a maintenance service agreement

64


Severance and benefit costs

21


MTM gains on financial instruments

(128)


(Gains) losses on sale of assets and other special charges

31


Pre-tax income excluding special charges and MTM gains on financial instruments (Non-GAAP)

3,912


add: Interest expense (net of income tax benefit) (a)

739


add: Interest component of capitalized aircraft rent (net of income tax benefit) (a)

163


add: Net interest on pension (net of income tax benefit) (a)

(14)


less: Income taxes paid

(22)


NOPAT (Non-GAAP)

$

4,778






Average Invested Capital (five-quarter average)


Total assets

$

50,642


less: Non-interest bearing liabilities (b)

(17,823)


Average invested capital (Non-GAAP)

$

32,819




ROIC (Non-GAAP)

14.6

%



(a)

Income tax benefit measured based on the effective cash tax rate. The effective cash tax rate is calculated by dividing cash taxes paid by pre-tax income excluding special charges and MTM gains on financial instruments. For the twelve months ended September 30, 2019, the effective cash tax rate was 0.6%.

(b)

Non-interest bearing liabilities include advance ticket sales, frequent flyer deferred revenue, deferred income taxes and other non-interest bearing liabilities.

UNITED AIRLINES HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION


(A) UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share and CASM, excluding special charges, third-party business expenses, fuel, and profit sharing, among others. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL believes that adjusting for MTM gains and losses on financial instruments is useful to investors because those unrealized gains or losses may not ultimately be realized on a cash basis. UAL believes that adjusting for interest expense related to finance leases of Embraer ERJ 145 aircraft is useful to investors because of the accelerated recognition of interest expense.


CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties and fuel sales, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.


Reconciliations of reported non-GAAP financial measures to the most directly comparable GAAP financial measures are included below.



Three Months Ended

September 30,


%

Increase/


Nine Months Ended

September 30,


%

Increase/


2019


2018


(Decrease)


2019


2018


(Decrease)

CASM (cents)












Cost per available seat mile (CASM) (GAAP)

13.20



13.32



(0.9)



13.52



13.67



(1.1)


Special charges (B)

0.04



0.02



NM



0.05



0.09



NM


Third-party business expenses

0.07



0.04



75.0



0.06



0.04



50.0


Fuel expense

3.05



3.49



(12.6)



3.13



3.36



(6.8)


Profit sharing, including taxes

0.24



0.17



41.2



0.17



0.12



41.7


CASM, excluding special charges, third-party business expenses, fuel, and profit sharing (Non-GAAP)

9.80



9.60



2.1



10.11



10.06



0.5



NM Not Meaningful

UNITED AIRLINES HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION (Continued)



Three Months Ended

September 30,


$

Increase/


%

Increase/


Nine Months Ended

September 30,


$

Increase/


%

Increase/

(in millions)

2019


2018


(Decrease)


(Decrease)


2019


2018


(Decrease)


(Decrease)

Operating expenses (GAAP)

$

9,907



$

9,816



$

91



0.9



$

28,931



$

28,218



$

713



2.5


Special charges (B)

27



17



10



NM



116



186



(70)



NM


Operating expenses, excluding special charges

9,880



9,799



81



0.8



28,815



28,032



783



2.8


Adjusted to exclude:
















Third-party business expenses

49



29



20



69.0



120



89



31



34.8


Fuel expense

2,296



2,572



(276)



(10.7)



6,704



6,927



(223)



(3.2)


Profit sharing, including taxes

174



127



47



37.0



368



252



116



46.0


Adjusted operating expenses (Non-GAAP)

$

7,361



$

7,071



$

290



4.1



$

21,623



$

20,764



$

859



4.1


















Operating income (GAAP)

$

1,473



$

1,187



$

286



24.1



$

3,440



$

2,594



$

846



32.6


Adjusted to exclude:
















Special charges (B)

27



17



10



NM



116



186



(70)



NM


Adjusted operating income (Non-GAAP)

$

1,500



$

1,204



$

296



24.6



$

3,556



$

2,780



$

776



27.9


















Pre-tax income (GAAP)

$

1,349



$

1,058



$

291



27.5



$

3,070



$

2,095



$

975



46.5


Adjusted to exclude:
















Special charges (B)

27



17



10



NM



116



186



(70)



NM


MTM (gains) losses on financial instruments (B)

(21)



(29)



8



NM



(72)



61



(133)



NM


Interest expense on ERJ 145 finance leases (C)

22



13



9



NM



68



13



55



NM


Adjusted pre-tax income (Non-GAAP)

$

1,377



$

1,059



$

318



30.0



$

3,182



$

2,355



$

827



35.1


















Net income (GAAP)

$

1,024



$

833



$

191



22.9



$

2,368



$

1,661



$

707.0



42.6


Adjusted to exclude:
















Special charges (B)

27



17



10



NM



116



186



(70)



NM


MTM (gains) losses on financial instruments (B)

(21)



(29)



8



NM



(72)



61



(133)



NM


Interest expense on ERJ 145 finance leases (C)

22



13



9



NM



68



13



55



NM


Income tax expense (benefit) related to adjustments above

(6)





(6)



NM



(25)



(58)



33



NM


Adjusted net income (Non-GAAP)

$

1,046



$

834



$

212



25.4



$

2,455



$

1,863



$

592



31.8


















Diluted earnings per share (GAAP)

$

3.99



$

3.05



$

0.94



30.8



$

9.04



$

5.98



$

3.06



51.2


Adjusted to exclude:
















Special charges (B)

0.10



0.06



0.04



NM



0.44



0.67



(0.23)



NM


MTM (gains) losses on financial instruments (B)

(0.08)



(0.11)



0.03



NM



(0.27)



0.22



(0.49)



NM


Interest expense on ERJ 145 finance leases (C)

0.08



0.05



0.03



NM



0.26



0.05



0.21



NM


Income tax benefit related to adjustments

(0.02)





(0.02)



NM



(0.10)



(0.22)



0.12



NM


Adjusted diluted earnings per share (Non-GAAP)

$

4.07



$

3.05



$

1.02



33.4



$

9.37



$

6.70



$

2.67



39.9



NM Not Meaningful

UNITED AIRLINES HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION (Continued)


UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt and finance leases is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures and adjusted capital expenditures is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.



Three Months Ended

September 30,


Nine Months Ended

September 30,

Capital Expenditures (in millions)

2019


2018


2019


2018

Capital expenditures (GAAP)

$

869



$

825



$

3,336



$

2,496


Property and equipment acquired through the issuance of debt

86





306



125


Property and equipment acquired through finance leases





8




Adjusted capital expenditures (Non-GAAP)

$

955



$

825



$

3,650



$

2,621










Free Cash Flow (in millions)








Net cash provided by operating activities (GAAP)

$

1,103



$

883



$

5,728



$

5,035


Less capital expenditures

869



825



3,336



2,496


Free cash flow, net of financings (Non-GAAP)

$

234



$

58



$

2,392



$

2,539










Net cash provided by operating activities (GAAP)

$

1,103



$

883



$

5,728



$

5,035


Less adjusted capital expenditures (Non-GAAP)

955



825



3,650



2,621


Free cash flow (Non-GAAP)

$

148



$

58



$

2,078



$

2,414


UNITED AIRLINES HOLDINGS, INC.

NOTES (UNAUDITED)


(B) Special charges and MTM gains and losses on financial instruments include the following:



Three Months Ended

September 30,


Nine Months Ended

September 30,

(In millions)

2019


2018


2019


2018

Operating:








Severance and benefit costs

$

2



$

9



$

14



$

34


Impairment of assets



11



69



145


(Gains) losses on sale of assets and other special charges

25



(3)



33



7


Total special charges

27



17



116



186


Nonoperating MTM (gains) losses on financial instruments

(21)



(29)



(72)



61


Total special charges and MTM (gains) losses on financial instruments

6



(12)



44



247


Income tax expense (benefit) related to special charges and MTM (gains) losses on financial instruments

(2)



3



(10)



(55)


Total special charges and MTM (gains) losses on financial instruments, net of income taxes

$

4



$

(9)



$

34



$

192



Severance and benefit costs: During the three and nine months ended September 30, 2019, the company recorded $2 million and $12 million, respectively, of management severance. During the nine months ended September 30, 2019, the company recorded $2 million of severance and benefit costs related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters. In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and received a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019.


During the three and nine months ended September 30, 2018, the company recorded $5 million and $19 million, respectively, of severance and benefit costs related to the voluntary early-out program for its technicians and related employees, and $4 million and $15 million, respectively, of management severance.


Impairment of assets: During the nine months ended September 30, 2019, the company recorded a $47 million impairment for aircraft engines removed from operations, an $8 million fair value adjustment for aircraft purchased off lease, a $6 million charge for the early termination of several regional aircraft finance leases and $8 million in other miscellaneous impairments.


In May 2018, the Brazil–United States open skies agreement was ratified, which provides air carriers with unrestricted access between the United States and Brazil. The company determined that the approval of the open skies agreement impaired the entire value of its Brazil route authorities because the agreement removed all limitations or reciprocity requirements for flights between the United States and Brazil. Accordingly, the company recorded a $105 million special charge to write off the entire value of the intangible asset associated with its Brazil routes. For the three and nine months ended September 30, 2018, the company also recorded $11 million and $40 million, respectively, of fair value adjustments related to aircraft purchased off lease, write-off of unexercised aircraft purchase options and other impairments related to certain fleet types and international slots no longer in use.


(Gains) losses on sale of assets and other special charges. During the three months ended September 30, 2019, the company recorded charges of $18 million for the settlement of certain legal matters and $15 million related to a contract termination, as well as an $8 million gain primarily related to the sale and disposition of certain assets. During the nine months ended September 30, 2019, the company recorded $8 million of losses on the sale of assets.


During the three and nine months ended September 30, 2018, the company recorded $3 million of gains primarily related to the sale of aircraft engines and $7 million of losses primarily related to contract termination of regional aircraft operations in Guam, respectively.


MTM gains and losses on financial instruments: During the three and nine months ended September 30, 2019, the company recorded gains of $25 million and $77 million, respectively, for the change in market value of certain of its equity investments, primarily Azul Linhas Aéreas Brasileiras S.A.. Also, during the three and nine months ended September 30, 2019, the company recorded losses of $4 million and $5 million, respectively, for the change in fair value of certain derivative assets related to equity of Avianca Holdings S.A. For equity investments and derivative assets subject to MTM accounting, the company records gains and losses as part of Nonoperating income (expense): Miscellaneous, net in its statements of consolidated operations.


During the three and nine months ended September 30, 2018, the company recorded gains of $29 million and losses of $61 million, respectively, for the change in market value of certain of its equity investments.


(C) Interest expense related to finance leases of Embraer ERJ 145 aircraft


During the third quarter of 2018, United entered into an agreement with the lessor of 54 Embraer ERJ 145 aircraft to purchase those aircraft in 2019. The provisions of the new lease agreement resulted in a change in accounting classification of these new leases from operating leases to finance leases up until the purchase date. As a result of this change, the company recognized $22 million and $68 million, respectively, of additional interest expense in the three and nine months ended September 30, 2019, and $13 million of additional interest expense in the third quarter of 2018.


(D) Effective tax rate


The company's effective tax rate for the three and nine months ended September 30, 2019 was 24.1% and 22.9%, respectively. The effective tax rate for the three and nine months ended September 30, 2018 was 21.3% and 20.7%, respectively. The effective tax rate represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items and the impact of a change in the company's mix of domestic and foreign earnings.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines to Hold Webcast of Second-Quarter 2020 Financial Results

July 07, 2020

CHICAGO, July 7, 2020 /PRNewswire/ -- United Airlines will hold a conference call to discuss second-quarter 2020 financial results on Wednesday, July 22, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its second-quarter earnings release and third-quarter investor update after market close on Tuesday, July 21.

United Airlines Further Expands International Schedule: Adds New Service Between Chicago and Tel Aviv

July 07, 2020

Chicago, July 6, 2020 – United Airlines today announced it is further expanding its international schedule in September with new nonstop service three days a week between Chicago O'Hare and Tel Aviv's Ben Gurion International Airport. United also announced it is reinstating service between Chicago and Hong Kong as well as between Los Angeles and Sydney.

United Announces Completion of MileagePlus Senior Secured Notes Offering

July 02, 2020

CHICAGO, July 2, 2020 /PRNewswire/ -- Today, United Airlines, Inc. ("United") announced the completion of the private offering by Mileage Plus Holdings, LLC, a direct wholly-owned subsidiary of United that operates the MileagePlus program ("MPH"), and Mileage Plus Intellectual Property Assets, Ltd., an indirect wholly-owned subsidiary of MPH ("MIPA" and, together with MPH, the "MileagePlus Subsidiaries") of an aggregate of $3.8 billion in principal amount of 6.50% senior secured notes due 2027 (the "Notes"). Concurrently with the issuance of the Notes, the MileagePlus Subsidiaries entered into a credit agreement providing for a term loan facility ("Term Loan Facility") in an aggregate amount of $3.0 billion. Borrowings under the Term Loan Facility will bear interest at a variable rate equal to LIBOR (but not less than 1.0% per annum) plus 5.25% per annum. The MileagePlus Subsidiaries intend to loan the net proceeds from the offering of the Notes and borrowings under the Term Loan Facility to United, after depositing a portion of such proceeds in reserve accounts for the Notes and the Term Loan Facility.

United Airlines Adds Nearly 25,000 Flights in August

July 01, 2020

CHICAGO, July 1, 2020 /PRNewswire/ -- United Airlines today announced it is tripling the size of its August schedule compared to its June 2020 schedule, adding nearly 25,000 domestic and international flights compared to July 2020, and plans to fly 40% of its overall schedule in August, as compared to August 2019. While travel demand remains a fraction of what it was at the end of 2019, customers are slowly returning to flying with a preference for leisure destinations, trips to reunite with friends and family, and getaways to places that encourage social distancing. According to TSA, more than 600,000 passengers passed through airport security checkpoints on Monday, June 29, the first time since March 19 that those numbers exceeded 25% of pre-COVID levels.

United Airlines Resuming Service Between San Francisco and Shanghai

June 26, 2020

CHICAGO, June 26, 2020 /PRNewswire/ -- United Airlines announced today it will resume service to China with twice-weekly flights between San Francisco and Shanghai's Pudong International Airport via Seoul's Incheon International Airport beginning July 8, 2020. United will operate service with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays and Saturdays. Customers traveling from Shanghai will return to San Francisco on Thursdays and Sundays.

United Announces Upsized Pricing of MileagePlus Senior Secured Notes Offering

June 25, 2020

CHICAGO, June 25, 2020 /PRNewswire/ -- Today, United Airlines, Inc. ("United") announced the pricing and upsize of the previously announced private offering by Mileage Plus Holdings, LLC, a direct wholly-owned subsidiary of United that operates the MileagePlus program ("MPH"), and Mileage Plus Intellectual Property Assets, Ltd., an indirect wholly-owned subsidiary of MPH ("MIPA" and, together with MPH, the "MileagePlus Subsidiaries"). An aggregate of $3.8 billion in principal amount of 6.50% senior secured notes due 2027 (the "Notes") is expected to be issued on July 2, 2020, subject to customary closing conditions. Concurrently with the issuance of the Notes, United expects the MileagePlus Subsidiaries to enter into a credit agreement providing for a term loan facility ("Term Loan Facility") for an aggregate of $3.0 billion, also subject to customary closing conditions. The Notes and the Term Loan Facility, in a total aggregate amount of $6.8 billion, replace the previously announced committed term loan facility.

United Announces Proposed Senior Secured Notes Offering by MileagePlus Subsidiaries

June 23, 2020

CHICAGO, June 23, 2020 /PRNewswire/ -- Today, United Airlines, Inc. ("United") announced that Mileage Plus Holdings, LLC, a direct wholly-owned subsidiary of United that operates the MileagePlus program ("MPH"), and Mileage Plus Intellectual Property Assets, Ltd., an indirect wholly-owned subsidiary of MPH ("MIPA" and, together with MPH, the "MileagePlus Subsidiaries") intend to commence a private offering to eligible purchasers of $3.0 billion in aggregate principal amount of senior secured notes due 2027 (the "Notes"), subject to market and other conditions. The Notes will be guaranteed by each subsidiary of MPH (collectively, the "MPH Subsidiary Guarantors"), United, United's parent company, United Airlines Holdings, Inc. ("UAL", and, together with United, the "Company"), and certain subsidiaries of UAL.

United Airlines Strengthens Onboard Mask Policy to Further Protect Passengers and Employees Against COVID-19 Spread

June 15, 2020

CHICAGO, June 15, 2020 /PRNewswire/ -- United Airlines announced today that, along with other Airlines for America (A4A) members, it will strengthen mandatory mask policies to further mitigate against the spread of COVID-19 and help continue to keep passengers and crew safe. While the overwhelming majority of passengers are complying with United's mandatory policy, starting on June 18, any passenger that does not comply when onboard a United flight will be placed on an internal travel restriction list. Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.

United Expects To Have Approximately $17 Billion In Available Liquidity By September 2020

June 15, 2020

CHICAGO, June 15, 2020 /PRNewswire/ -- United Airlines (NASDAQ: UAL) today announced that it expects to have total available liquidity of approximately $17 billion at the end of the third quarter of 2020.[1] This dollar amount reflects committed financing of $5 billion to be secured by the airline's loyalty program, MileagePlus, that allows the airline to continue to operate, evolve, and grow the program, as well as $4.5 billion expected to be available to United through the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") Loan Program. The company believes it has sufficient slots, gates and routes collateral available to meet the collateral coverage that may be required for the full $4.5 billion available to the company under the Loan Program. This $9.5 billion of additional liquidity will provide even more flexibility as the airline navigates the most disruptive financial crisis in the history of aviation.

Given the impact COVID-19 has had on travel demand, United has spent the past several months aggressively and proactively cutting costs. The airline has already reduced planned capital expenditures and operating and vendor expenditures, suspended raises and implemented an unpaid time off program for management and administrative employees, put a freeze on hiring, introduced voluntary leave and separation programs, reduced pay for all executives and cut its CEO and President's base salaries by 100%, among other cost-saving measures. United expects an average cash burn of approximately $40 million per day in the second quarter of 2020 and to reduce its average cash burn to approximately $30 million per day in the third quarter of 2020.[2]

Goldman Sachs Lending Partners LLC, Barclays Bank PLC and Morgan Stanley Senior Funding, Inc. have committed to provide, and have agreed to arrange the syndication of, the MileagePlus financing through a term loan facility, which is expected to close, subject to standard conditions precedent, by the end of July 2020. Goldman Sachs Lending Partners LLC will act as the sole structuring agent and lead left arranger for the transaction.

MileagePlus has more than 100 million members, over 100 program partners, and is an essential asset for United. The program has historically generated material and stable revenues and free cash flows, drives customer retention, and increases customer lifetime value. United continues to invest in making MileagePlus the top loyalty program for its members. Last year the airline announced that MileagePlus miles never expire and announced a partnership with CLEAR to offer free and discounted memberships to MileagePlus members. United also introduced PlusPoints, a new industry-leading upgrade benefit for Premier members.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995:  Certain statements in this release are forward-looking and thus reflect the Company's current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to the Company's operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "remains," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to the Company on the date of this release. The Company undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law.

The Company's actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: the duration and spread of the ongoing global COVID-19 pandemic and the outbreak of any other disease or similar public health threat and the impact on the business, results of operations and financial condition of the Company; the risk that the MileagePlus financing is not completed; the lenders' ability to accelerate the MileagePlus indebtedness, foreclose upon the collateral securing the MileagePlus indebtedness or exercise other remedies if the Company is not able to comply with the covenants in the MileagePlus financing agreement; the final terms of borrowing pursuant to the Loan Program under the CARES Act, if any, and the effects of the grant and promissory note through the Payroll Support Program under the CARES Act; the costs and availability of financing; the Company's significant amount of financial leverage from fixed obligations and ability to seek additional liquidity and maintain adequate liquidity; the Company's ability to comply with the terms of its various financing arrangements; the material disruption of the Company's strategic operating plan as a result of the COVID-19 pandemic and the Company's ability to execute its strategic operating plans in the long term; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact its operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; the Company's capacity decisions and the capacity decisions of its competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in the Company's supply of aircraft fuel; the Company's ability to cost-effectively hedge against increases in the price of aircraft fuel, if it decides to do so; the effects of any technology failures, cybersecurity or significant data breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving the Company's aircraft or operations, the aircraft or operations of its regional carriers or its code share partners or the aircraft or operations of another airline; the Company's ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in the Company's fleet; disruptions to the Company's regional network as a result of the COVID-19 pandemic or otherwise; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of the Company's investments in other airlines, including in other parts of the world, which involve significant challenges and risks, particularly given the impact of the COVID-19 pandemic; industry consolidation or changes in airline alliances; the ability of other air carriers with whom the Company has alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of the Company's aircraft orders; disruptions in the availability of aircraft, parts or support from its suppliers; the Company's ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with its union groups; any disruptions to operations due to any potential actions by the Company's labor groups; labor costs; the impact of any management changes; extended interruptions or disruptions in service at major airports where the Company operates; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the Company's ability to realize the full value of its intangible assets and long-lived assets; any impact to the Company's reputation or brand image and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2019, as updated by the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2020 and the Company's Current Report on Form 8-K filed June 15, 2020, as well as other risks and uncertainties set forth from time to time in the reports it files with the SEC.

1 Includes liquidity available under the company's $2 billion revolving credit facility, $5 billion of committed financing to be secured by the company's loyalty program, MileagePlus, as well as $4.5 billion expected to be available to the company through the CARES Act Loan Program.

2 "Cash burn" is defined as net cash from operations, less investing and financing activities. Proceeds from the issuance of new debt (excluding expected aircraft financing), government grants associated with the Payroll Support Program of the CARES Act and any new issuances of UAL common stock are not included in this figure.


 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Passengers First to Experience a New LaGuardia Airport

June 12, 2020

NEW YORK, June 12, 2020 /PRNewswire/ -- United customers traveling through New York-LaGuardia (LGA) this weekend will be the first of any legacy airline to enjoy the airport's new Terminal B experience, featuring brand-new, best-in-class Arrivals and Departures Hall. Whether their journey starts or ends at LGA, United passengers will see amenities including first-rate retail and dining choices as well as innovative lobby and baggage claim areas. The new building is part of the $4 billion, 1.3-million-square-foot Terminal B redevelopment project operated by LaGuardia Gateway Partners (LGP). Images and video can be downloaded here.

United Airlines Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

June 11, 2020

United Airlines is the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company's commitment to putting health and safety at the forefront of the entire customer experience.

"As people are returning to their daily activities during the COVID-19 pandemic, their health and safety – as well as the health and safety of others - should continue to be top-of-mind," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. "Our health experts are pleased to play a role in helping people travel more safely and we worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey."