United Airlines Strengthens Onboard Mask Policy to Further Protect Passengers and Employees Against COVID-19 Spread - United Hub

United Airlines Strengthens Onboard Mask Policy to Further Protect Passengers and Employees Against COVID-19 Spread

Airline will suspend travel privileges of any customer who refuses to wear a mask on the aircraft
June 15, 2020

CHICAGO, June 15, 2020 /PRNewswire/ -- United Airlines announced today that, along with other Airlines for America (A4A) members, it will strengthen mandatory mask policies to further mitigate against the spread of COVID-19 and help continue to keep passengers and crew safe. While the overwhelming majority of passengers are complying with United's mandatory policy, starting on June 18, any passenger that does not comply when onboard a United flight will be placed on an internal travel restriction list. Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.

United currently requires all passengers to wear a face covering onboard its flights and expects that policy to remain in place for at least the next 60 days. The only exceptions to this policy are individuals who have a medical condition or a disability that prevents them from wearing a face covering, those who cannot put on or remove a face covering themselves and small children. Customers are expected to wear a mask for the duration of the flight, except when eating or drinking.

"Every reputable heath institution says wearing a mask is one of the most effective things people can do to protect others from contracting COVID-19, especially in places like an aircraft where social distancing is a challenge," said United's Chief Customer Officer, Toby Enqvist. "We have been requiring our customers to wear masks onboard United aircraft since May 4 and we have been pleased that the overwhelming majority of passengers readily comply with our policy. Today's announcement is an unmistakable signal that we're prepared to take serious steps, if necessary, to protect our customers and crew."

Under this new policy, if a flight attendant notices or is informed of a customer onboard who is not wearing a face covering and that passenger does not fall within an exception, the flight attendant will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and crew on board. They will also offer to provide the customer with a mask if needed. If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United's policy, and provide the passenger with an In-Flight Mask policy reminder card. If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process. Any final decision or actions regarding a customer's future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

"U.S. airlines are very serious about requiring face coverings on their flights. Carriers are stepping up enforcement of face coverings and implementing substantial consequences for those who do not comply with the rules," said A4A President and CEO Nicholas E. Calio. "Face coverings are one of several public health measures recommended by the CDC as an important layer of protection for passengers and customer-facing employees."

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

"Wearing a mask is a critical part of helping make air travel safer," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. "The more people in a given space wearing masks, the fewer viral particles are making it into the space around them, decreasing exposure and risk."

The airline's mask policy is an important part of the United CleanPlus program, which brings together one of the most trusted brands in surface disinfection - Clorox - and the country's top medical experts - Cleveland Clinic - to inform and guide United's new cleaning, safety and social distancing protocols. As part of this program, United is taking a layered approach to help protect passengers and employees on board. In addition to requiring masks, United Airlines planes have HEPA grade filters that recirculate air every 2-3 minutes, and the airline is using electrostatic sprayers to disinfect the cabin before flights.

In addition to the onboard actions, United has implemented dozens of other new procedures at other points in the travel journey including offering touchless check-in for baggage at more than 200 locations, asking customers to complete a health assessment at check-in, installing sneeze guards and adjusting the boarding process.

For full information on the United CleanPlus program, please visit united.com/cleanplus.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Launches World's First Free Transatlantic COVID-19 Testing Pilot

Free testing guarantees all customers over 2 years old and crew on board have tested negative before departure
October 29, 2020

NEWARK, N.J., Oct. 29, 2020 /PRNewswire/ -- United Airlines today announced the world's first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

United Airlines Redesigns Mobile App to be More Accessible for People with Visual Disabilities

United increased color contrast, added more space between graphics and reorganized page flows to result in better integration with screen reader technologies;
October 28, 2020

CHICAGO, Oct. 28, 2020 /PRNewswire/ -- United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. According to the National Aging and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

United Airlines Announces Eight New Routes and Increases Flights to 19 Destinations in the Caribbean, Central America and Mexico for Winter Sun-Seekers

Starting Oct. 17, United will begin selling tickets for new flights from Denver, Los Angeles, San Francisco, Washington D.C. and Cleveland
October 16, 2020

CHICAGO, Oct. 16, 2020 /PRNewswire/ -- United Airlines today announced a significant expansion of its winter international schedule, introducing eight new routes and adding flights to 19 destinations in Mexico, the Caribbean and Latin America. Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

United Airlines Starts Customer COVID-19 Testing Program at San Francisco International Airport

All San Francisco- based customers can now choose between a rapid test at the airport or a drive-through option at United's San Francisco Maintenance Center, prior to their flight to Hawaii;
October 15, 2020

SAN FRANCISCO, Oct. 15, 2020 /PRNewswire/ -- Today, customers traveling on United from San Francisco International Airport to Hawaii were the first to experience the airline's COVID-19 pilot testing program, allowing customers who return a negative result to bypass the state's mandatory quarantine requirements and enjoy their time on the islands sooner. In collaboration with San Francisco International Airport, customers now have the option to take a same-day, pre-flight rapid test at the airport or a conveniently-located drive-through test at United's San Francisco Maintenance Center ahead of their trip. United has been approved by the Hawaii Department of Health as a trusted testing and travel partner and was the first U.S. carrier to announce its plans to make COVID-19 tests available to customers.

As Q3 Ends, United Airlines Shifts from Surviving the COVID-19 Crisis to Positioning to Lead the Rebound

Aggressively adapting to impacts of COVID-19 helped weather the crisis and prepares the company for long term strength
October 14, 2020

CHICAGO, Oct. 14, 2020 /PRNewswire/ -- United Airlines (UAL) today announced third-quarter 2020 financial results. Since the beginning of the crisis, the company has been at the forefront of the industry in delivering on its three-pillar strategy of building and maintaining liquidity, minimizing cash burn and variabilizing its cost structure. Achieving these objectives has supported the airline's ability to manage the crisis as well as or better than its competitors and positions United to lead the industry when demand for air travel returns.

​Peerspace Teams with United to Bundle Flights with Work and Meeting Spaces for Remotely-Distributed Companies

New tiered packages starting at $1,500* per month include United roundtrip flights and short-term space rentals for companies adopting flexible, remote work policies

October 06, 2020

SAN FRANCISCO, Oct. 6, 2020 Peerspace – the leading marketplace for booking meeting, production and event spaces – today announced it is collaborating with United Airlines to bundle flights with meeting space rentals for companies adopting flexible, remote work policies.

United Airlines Resumes Nonstop Service Between San Francisco and Shanghai

Four times weekly flights no longer require stop and crew change in Seoul, South Korea
October 04, 2020

CHICAGO, Oct. 4, 2020 /PRNewswire/ -- United Airlines today announced it will start nonstop service to China four-times weekly between San Francisco and Shanghai's Pudong International Airport. Beginning Oct. 21, 2020, United will operate four weekly nonstop flights with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays, Fridays, Saturdays and Sundays. Customers traveling from Shanghai will return to San Francisco on Mondays, Tuesdays, Fridays and Sundays. Tickets are available for purchase on united.com and the United mobile app.

United Airlines to Hold Webcast of Third-Quarter 2020 Financial Results

October 02, 2020

CHICAGO, Oct. 2, 2020 /PRNewswire/ -- United Airlines will hold a conference call to discuss third-quarter 2020 financial results on Thursday, October 15, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its third-quarter earnings release after market close on Wednesday, October 14.

United Airlines Plans to Increase Service on More than 40 Caribbean and Mexican Beach Routes in November

Begins 11 new routes between Florida and Boston, Cleveland and New York/LaGuardia
October 02, 2020

CHICAGO, Oct. 2, 2020 /PRNewswire/ -- United Airlines today announced it plans to resume service on nearly 30 international routes in November, including flights to cities in Asia, Europe, and South America. Additionally, the airline continues to strategically rebuild its domestic and international network by offering customers service to popular leisure destinations in the Caribbean, Hawaii, Central America and Mexico. Even with these additions, United's November schedule is still less than half of what it was this time last year. The airline plans to fly 44% of its schedule in November compared to 2019, and a 4-point increase compared to October 2020.

United Airlines Becomes First U.S. Carrier to Make COVID-19 Tests Available to Customers

United teams up with GoHealth Urgent Care and Color to make COVID-19 testing easy to obtain for customers traveling from San Francisco International to Hawaii
September 24, 2020

SAN FRANCISCO, Sept. 24, 2020 /PRNewswire/ -- United Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for them to manage quarantine requirements and entry conditions of popular destinations around the world. Starting on October 15, customers traveling on United from San Francisco International Airport (SFO) to Hawaii will have the option to take a rapid test at the airport or a self-collected, mail-in test ahead of their trip.

United Launches Online 'Map Search' Feature, A First Among U.S. Airlines

Digital tool lets travelers see a map-view of multiple destinations at once filtered by price, destination type, travel preferences or departure city
September 23, 2020

CHICAGO, Sept. 23, 2020 /PRNewswire/ -- Let's say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you're on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.

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