United Airlines Permanently Eliminates Change Fees - United Hub

United Airlines Permanently Eliminates Change Fees

Applies to all Economy and Premium cabin tickets for travel within the U.S.;
August 30, 2020

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html.

United CleanPlusSM

In addition to these more flexible options, earlier this year, United Airlines began to roll out United CleanPlus: the company's commitment to putting health and safety at the forefront of the entire customer experience, with the goal of delivering an industry-leading standard of cleanliness. United partnered with Clorox and Cleveland Clinic to help guide its United CleanPlus policies and practices. Several of the airline's precautionary measures to further ensure a cleaner environment include:

At Check-In

  • Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline's system
  • Installing sneeze guards at check-in and gate podiums
  • Promoting social distancing with floor decals to help customers stand six feet apart
  • Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags

At the Gate

  • Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • Providing hand sanitizer and disinfectant wipes to customers
  • Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United's hub airports
  • Enabling customers to self-scan boarding passes
  • Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
  • Introduced real-time seat assignment update text and email notifications to further United's touchless airport experience

On Board

  • Using electrostatic spraying to disinfect aircraft prior to flight
  • Running high-efficiency particulate air (HEPA) filters on all mainline aircraft from boarding through deplaning
  • Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
  • Reducing contact between flight attendants and customers during snack and beverage service
  • Deplaning in groups of five rows at a time to reduce crowding
  • Providing onboard items including pillows and blankets upon request

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872.825.8640, media.relations@united.com

United Airlines Third-Quarter Results; Remains on Track to Meet 2022 Targets; Poised to Capitalize on International Reopening

Airline remains on track to reduce CASM-ex(1) next year below 2019 levels
October 19, 2021

CHICAGO, Oct. 19, 2021 /PRNewswire/ -- United Airlines (UAL) today announced third-quarter 2021 financial results. Despite the impact of the COVID-19 Delta variant in the third quarter, the company remains confidently on track to achieve the range of longer term financial targets laid out as part of its United Next plan earlier this summer, and to reduce CASM-ex1 below 2019 levels next year.

Citing the rebound in premium leisure travel, re-opening of European borders next month, continued recovery of business travel and early indications of loosening travel restrictions in key Pacific markets, United also announced plans to increase international capacity by 10% in 2022 - while keeping domestic capacity flat to 2019. The plan will capitalize on already improving international margins and United's ideally situated coastal hubs that have powered the airline's recent success in launching new routes to Africa and India. Expected flying at record levels to Europe, Latin America, India, Africa and the Middle East in summer 2022, will be enabled by the anticipated return of United's Pratt & Whitney-powered Boeing 777s to the fleet in 2022, which - when combined with already announced approximately $2.2 billion in structural cost reduction and planned gauge growth - will allow United to keep CASM-ex1 in check as it continues on the path to recovery.

"The recovery was delayed by the Delta variant, but the United team remains focused on our long-term vision – and not getting sidetracked by near-term volatility – meaning we're solidly on track to achieve the targets we set for 2022," said United Airlines CEO Scott Kirby. "From the return of business travel and the planned re-opening of Europe and early indications for opening in the Pacific, the headwinds we've faced are turning to tailwinds, and we believe that United is better positioned to lead the recovery than any airline in the world. Our recovery will be supported by investments in technology and other efficiencies that will give our employees the tools they need to take great care of our customers - and keep costs under control. I am grateful to our United team members for their continued commitment to our customers, because it has been essential to our ability to weather the pandemic, and it will fuel our success in the years ahead."

Third Quarter Financial Results

  • Reported third quarter 2021 capacity down 28% compared to third quarter 2019.
  • Reported third quarter 2021 net income of $0.5 billion, adjusted net loss[2] of $0.3 billion.
  • Reported third quarter 2021 total operating revenue of $7.8 billion, down 31.9% compared to third quarter 2019.
  • Reported third quarter 2021 Total Revenue Per Available Seat Mile (TRASM) of down 5.1% compared to third quarter 2019.
  • Reported third quarter 2021 operating expenses down 32.2%, down 20.9% excluding special charges (credits)2, compared to third quarter 2019.
  • Reported third quarter 2021 Cost Per Available Seat Mile (CASM) of down 5.6%, CASM, excluding fuel, profit sharing, third-party business expenses and special charges (CASM-ex)1 of up 14.9% compared to third quarter 2019.
  • Reported third quarter 2021 pre-tax margin of 7.8%, negative 6.1% on an adjusted2 basis.
  • Reported third quarter 2021 adjusted Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) margin2 of 7.4%.
  • Reported third quarter 2021 ending available liquidity3 of approximately $21 billion.

Outlook4

  • Expects fourth quarter 2021 capacity to be down approximately 23% versus fourth quarter 2019.5
  • Expects fourth quarter 2021 total revenue to be down 25% to 30% versus the fourth quarter 2019.
  • Expects fourth quarter 2021 CASM-ex1 to be up 12% to 14% compared to fourth quarter 2019.
  • Estimates fourth quarter 2021 fuel price of approximately $2.39 per gallon.6
  • Continues to expect 2022 CASM-ex1 to be lower than 2019.
  • Expects 2022 capacity to be up approximately 5% versus 2019 driven by international growth.
  • Expects adjusted capital expenditures2 to be around $3 billion in full year 2021.
  • Expects adjusted diluted earnings per share2 in 2026 of around $20 assuming the same number of diluted shares outstanding as of September 30, 2021. United Next assumes 2026 TRASM remains down around 1% versus 2019.
  • Remains on track to achieve long term financial targets from United Next plan.7

Key Highlights

  • First commercial airline to require U.S.-based employees to receive the COVID-19 vaccine. 99.7% of all United Airlines employees chose to comply with the requirement, excluding those who sought a religious or medical accommodation.
  • Assisted in the evacuation of 15,000 passengers on 94 flights as part of Afghan relief efforts.
  • Committed to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years, which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined.
  • Announced a commercial agreement with Airlink to provide customers with easy travel to more than 40 destinations in Southern Africa and the ability to earn or redeem miles on Airlink flights.

Taking Care of Our Customers

  • Achieved highest ever Net Promoter Score year-to-date, a 12% improvement year-to-date; with the new Boeing 737 MAX 8 aircraft with the United signature interior receiving the highest scores in the fleet.
  • On time departure performance is at 71.8% and is on pace for the best yearly performance in company history.
  • This year, more than 500,000 customers have benefited from ConnectionSaver and the number of customers that have misconnected in 2021 is the lowest since 2011.
  • Most improved mishandled bag performance among mainline competitors year-to-date and a 38% improvement over 2019.

United Next

  • Awarded free flights for a year to the grand prize winners of the "Your Shot to Fly" sweepstakes to promote COVID-19 vaccinations.
  • Gave customers access to even more COVID-19 testing locations, including more than 3,000 new Walmart and Albertsons Companies locations across the U.S., through the United website and mobile app in the Travel Ready Center.
  • Re-opened 18 United ClubSM lounge locations across the domestic network.
  • First U.S. airline to offer economy customers the option to pre-order snacks and beverages.
  • Offered customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits.
  • Announced five new domestic routes and three new international routes and launched three domestic routes and three international routes – with six more international routes planned to launch in the fourth quarter 2021.
  • Received approval to start selling tickets for the first-ever nonstop flight between Washington, D.C., and Lagos, Nigeria, allowing United to offer more flights between Washington, D.C. and Africa than any other carrier (flights operations remain subject to government approval).
  • Resumed nonstop service on 23 domestic routes and 13 international routes compared to the second quarter of 2021.

Environmental, Social and Governance (ESG)

  • In July, United Airlines Ventures (UAV) announced, along with Breakthrough Energy Ventures (BEV) and Mesa Airlines, an investment in electric aircraft startup Heart Aerospace.
  • Announced a new goal to reduce its carbon emissions intensity by 50% compared to 2019 by 2035.
  • More than 43 million miles donated by MileagePlus® members to charities in need of travel through United's mile crowd-sourcing platform "Miles on a Mission".
  • Over 30 million miles were raised to help support Afghan refugee resettlement efforts.
  • Over 4,300 volunteer hours were served by more than 1,000 United employee volunteers in the third-quarter.
  • September of Service, a month-long series of employee-driven volunteer events honoring the 20th anniversary of 9/11, included over 2,200 hours served by nearly 800 United volunteers, with nearly 185,000 meals packed, as well as 5,000 pounds of trash collected, and volunteer events held at 17 different cities across the country, including all United hubs.
  • Through a combination of cargo-only flights and passenger flights, United has transported nearly 255 million pounds of freight, which includes nearly 22 million pounds of vital shipments, such as medical kits, personal protective equipment, pharmaceuticals, and medical equipment, and more than 800,000 pounds of military packages in the third-quarter.
  • Transported more than 160 million COVID-19 vaccines all over the world in the third-quarter.

Earnings Call

UAL will hold a conference call to discuss third quarter 2021 financial results as well as its financial and operational outlook for fourth quarter 2021 and beyond, on Wednesday, October 20, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com.

The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  For more about how to join the United team please visit united.com/careers and more information about the company is available at ir.united.com. United Airlines Holdings, Inc. common stock is traded on Nasdaq under the symbol "UAL."

Cautionary Statement Regarding Forward-Looking Statements:
This earnings release and the related attachments (as well as the oral statements made with respect to information contained in this release and the attachments) contain certain "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including under "Outlook" and elsewhere in this release, relating to, among other things, the potential impacts of the COVID-19 pandemic and steps the company plans to take in response thereto and goals, plans and projections regarding the company's financial position, results of operations, market position, product development, ESG targets and business strategy. Such forward-looking statements are based on historical performance and current expectations, estimates, forecasts and projections about the company's future financial results, goals, plans and objectives and involve inherent risks, assumptions and uncertainties, known or unknown, including internal or external factors that could delay, divert or change any of them, that are difficult to predict, may be beyond the company's control and could cause the company's future financial results, goals, plans and objectives to differ materially from those expressed in, or implied by, the statements. Words such as "should," "could," "expects," "will," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "may," "projects," "forecast," "guidance," "outlook," "goals," "targets" and other words and terms of similar meaning and expression are intended to identify forward-looking statements, although not all forward-looking statements contain such terms. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as conditional statements, statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law or regulation. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: the adverse impacts of the ongoing COVID-19 global pandemic, and possible outbreaks of another disease or similar public health threat in the future, on our business, operating results, financial condition, liquidity and near-term and long-term strategic operating plan, including possible additional adverse impacts resulting from the duration and spread of the pandemic; unfavorable economic and political conditions in the United States and globally; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, the technology or systems; our reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; adverse publicity, harm to our brand; reduced travel demand, potential tort liability and voluntary or mandatory operational restrictions as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners, or another airline; terrorist attacks, international hostilities or other security events, or the fear of terrorist attacks or hostilities, even if not made directly on the airline industry; increasing privacy and data security obligations or a significant data breach; disruptions to our regional network and United Express flights provided by third-party regional carriers; the failure of our significant investments in other airlines, equipment manufacturers and other aviation industry participants to produce the returns or results we expect; further changes to the airline industry with respect to alliances and joint business arrangements or due to consolidations; changes in our network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into less favorable aircraft orders, as well as any inability to accept or integrate new aircraft into our fleet as planned; our reliance on single suppliers to source a majority of our aircraft and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions on our operations; extended interruptions or disruptions in service at major airports where we operate; the impacts of seasonality and other factors associated with the airline industry; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; any damage to our reputation or brand image; the limitation of our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; the costs of compliance with extensive government regulation of the airline industry; costs, liabilities and risks associated with environmental regulation and climate change; the impacts of our significant amount of financial leverage from fixed obligations, the possibility we may seek material amounts of additional financial liquidity in the short-term and the impacts of insufficient liquidity on our financial condition and business; failure to comply with the covenants in the MileagePlus financing agreements, resulting in the possible acceleration of the MileagePlus indebtedness, foreclosure upon the collateral securing the MileagePlus indebtedness or the exercise of other remedies; failure to comply with financial and other covenants governing our other debt; changes in, or failure to retain, our senior management team or other key employees; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or arrangement relating to these actions; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth under Part II, Item 1A., "Risk Factors," of our Quarterly Report on Form 10-Q for the quarter ended June 30, 2021, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

The foregoing list sets forth many, but not all, of the factors that could impact our ability to achieve results described in any forward-looking statements. Investors should understand that it is not possible to predict or identify all such factors and should not consider this list to be a complete statement of all potential risks and uncertainties. In addition, certain forward-looking outlook provided in this release relies on assumptions about the duration and severity of the COVID-19 pandemic, the timing of the return to a more stable business environment, the volatility of aircraft fuel prices, customer behavior changes and return in demand for air travel, among other things (together, the "Recovery Process"). If the actual Recovery Process differs materially from our assumptions, the impact of the COVID-19 pandemic on our business could be worse than expected and our actual results may be negatively impacted and may vary materially from our expectations and projections. It is routine for our internal projections and expectations to change as the year or each quarter in the year progresses, and therefore it should be clearly understood that the internal projections, beliefs and assumptions upon which we base our expectations may change . For instance, we will monitor future demand and booking trends and adjust capacity, as needed. As such, our actual flown capacity may differ materially from currently published flight schedules or current estimations.

Please refer to the tables accompanying this release for reconciliations of the non-GAAP financial measures used to the most comparable GAAP financial measure and related disclosures.

-tables attached-

 UNITED AIRLINES HOLDINGS, INC

STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED) 




Three Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019



Nine Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019


(In millions, except per share data)


2021


2020


2019




2021


2020


2019



Operating revenue:



















Passenger revenue


$

6,637



$

1,649



$      10,481



(36.7)



$

13,319



$

9,395



$

29,692



(55.1)


Cargo


519



422



282



84.0



1,622



1,088



863



87.9


Other operating revenue


594



418



617



(3.7)



1,501



1,460



1,816



(17.3)


Total operating revenue


7,750



2,489



11,380



(31.9)



16,442



11,943



32,371



(49.2)





















Operating expense:



















Salaries and related costs


2,487



2,229



3,063



(18.8)



6,987



7,354



8,993



(22.3)


Aircraft fuel


1,710



508



2,296



(25.5)



3,793



2,474



6,704



(43.4)


Depreciation and amortization


623



626



575



8.3



1,866



1,859



1,682



10.9


Landing fees and other rent


652



500



645



1.1



1,735



1,552



1,893



(8.3)


Regional capacity purchase


520



425



721



(27.9)



1,546



1,550



2,124



(27.2)


Aircraft maintenance materials and
outside repairs


346



115



490



(29.4)



917



659



1,319



(30.5)


Distribution expenses


218



53



432



(49.5)



442



379



1,234



(64.2)


Aircraft rent


58



50



67



(13.4)



165



147



221



(25.3)


Special charges (credits)


(1,098)



(1,081)



27



NM



(3,423)



(2,467)



116



NM


Other operating expenses


1,197



679



1,591



(24.8)



3,028



2,660



4,645



(34.8)


Total operating expense


6,713



4,104



9,907



(32.2)



17,056



16,167



28,931



(41.0)





















Operating income (loss)


1,037



(1,615)



1,473



(29.6)



(614)



(4,224)



3,440



NM





















Nonoperating income (expense):



















Interest expense


(449)



(345)



(191)



135.1



(1,228)



(712)



(570)



115.4


Interest capitalized


18



16



22



(18.2)



57



54



65



(12.3)


Interest income


11



8



36



(69.4)



30



45



103



(70.9)


Unrealized gains (losses) on
investments, net


(34)



15



21



NM



91



(295)



72



26.4


Miscellaneous, net


20



(411)



(12)



NM



(48)



(1,317)



(40)



20.0


Total nonoperating expense, net


(434)



(717)



(124)



250.0



(1,098)



(2,225)



(370)



196.8





















Income (loss) before income taxes


603



(2,332)



1,349



(55.3)



(1,712)



(6,449)



3,070



NM





















Income tax expense (benefit)


130



(491)



325



(60.0)



(394)



(1,277)



702



NM


Net income (loss)


$

473



$

(1,841)



$

1,024



(53.8)



$

(1,318)



$

(5,172)



$

2,368



NM





















Diluted earnings (loss) per share


$

1.44



$

(6.33)



$

3.99



(63.9)



$

(4.10)



$

(18.91)



$

9.04



NM


Diluted weighted average shares


329.0



291.0



256.4



28.3



321.3



273.5



262.0



22.6





















NM Not meaningful



















 

UNITED AIRLINES HOLDINGS, INC.

PASSENGER REVENUE INFORMATION AND STATISTICS


Passenger revenue information is as follows (in millions, except for percentage changes):



3Q 2021

Passenger

Revenue


Passenger

Revenue

vs.

3Q 2020


PRASM vs.
3Q 2020


PRASM vs.
3Q 2019


Yield vs.
3Q 2020


Available

Seat Miles

vs.

3Q 2020


Available

Seat Miles

vs.

3Q 2019


3Q 2021
Available
Seat Miles


3Q 2021
Revenue
Passenger
Miles

Domestic

$

4,845



288.8%


67.6%


(8.1%)


10.6%


132.0%


(19.5%)


34,337


28,287



















Atlantic

840



361.5%


91.9%


(34.3%)


(8.7%)


140.5%


(34.9%)


9,902


6,601

Pacific

209



115.5%


33.6%


(24.8%)


(3.7)%


61.4%


(75.2%)


2,694


920

Latin America

743



499.2%


40.3%


(19.7%)


(2.0%)


327.1%


9.9%


6,953


5,223

International

1,792



344.7%


68.6%


(24.3%)


(10.3%)


163.7%


(39.7%)


19,549


12,744



















Consolidated

$

6,637



302.5%


66.0%


(11.7%)


4.1%


142.6%


(28.2%)


53,886


41,031



















 

Select operating statistics are as follows:




Three Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019



Nine Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019




2021


2020


2019




2021


2020


2019



Passengers (thousands)


32,145



9,739



43,091



(25.4)




70,728



42,911



122,137



(42.1)



Revenue passenger miles (millions)


41,031



10,613



64,629



(36.5)




86,793



56,812



180,727



(52.0)



Available seat miles (millions)


53,886



22,212



75,076



(28.2)




123,869



92,113



213,961



(42.1)



Passenger load factor:



















    Consolidated


76.1

%


47.8

%


86.1

%


(10.0)


pts.


70.1

%


61.7

%


84.5

%


(14.4)


pts.

    Domestic


82.4

%


54.4

%


86.6

%


(4.2)


pts.


78.5

%


62.7

%


85.7

%


(7.2)


pts.

    International


65.2

%


34.7

%


85.4

%


(20.2)


pts.


55.8

%


60.0

%


82.9

%


(27.1)


pts.

Passenger revenue per available
seat mile (cents)


12.32



7.42



13.96



(11.7)




10.75



10.20



13.88



(22.6)



Total revenue per available seat
mile (cents)


14.38



11.21



15.16



(5.1)




13.27



12.97



15.13



(12.3)



Average yield per revenue
passenger mile (cents)


16.18



15.54



16.22



(0.2)




15.35



16.54



16.43



(6.6)



Cargo revenue ton miles
(millions)


758



685



804



(5.7)




2,415



1,876



2,440



(1.0)



Aircraft in fleet at end of period


1,338



1,319



1,348



(0.7)




1,338



1,319



1,348



(0.7)



Average stage length (miles)


1,334



1,212



1,473



(9.4)




1,313



1,312



1,464



(10.3)



Employee headcount, as of
September 30 (in thousands) (a)


85.3



87.9



95.0



(10.2)




85.3



87.9



95.0



(10.2)



Average aircraft fuel price per
gallon


$

2.14



$

1.31



$

2.02



5.9




$

1.98



$

1.65



$

2.08



(4.8)



Fuel gallons consumed (millions)


800



387



1,134



(29.5)




1,915



1,501



3,221



(40.5)



(a) The 2021 employee headcount includes employees who participated in the company's voluntary leave programs.



































Note: See Part II, Item 6, Selected Financial Data, of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2020, for definitions of these statistics.       

UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION

UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and non-GAAP financial measures, including adjusted earnings before interest, taxes, depreciation and amortization (adjusted EBITDA), adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share, CASM, excluding special charges, third-party business expenses, fuel, and profit sharing (CASM-ex), and operating expenses excluding special charges, among others. The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the company's underlying financial performance and trends and facilitate comparisons among current, past and future periods.

Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the press release and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.

The company does not provide a reconciliation of forward-looking measures on a forward-looking basis where the company believes such a reconciliation would imply a degree of precision and certainty that could be confusing to investors and is unable to reasonably predict certain items contained in the GAAP measures without unreasonable efforts. This is due to the inherent difficulty of forecasting the timing or amount of various items that have not yet occurred and are out of the company's control or cannot be reasonably predicted. For the same reasons, the company is unable to address the probable significance of the unavailable information. Forward-looking measures provided without the most directly comparable GAAP financial measures may vary materially from the corresponding GAAP financial measures. See "Cautionary Statement Regarding Forward-Looking Statements" above.

The information below provides an explanation of certain adjustments reflected in the non-GAAP financial measures and shows a reconciliation of non-GAAP financial measures reported in this press release to the most directly comparable GAAP financial measures. Within the financial tables presented, certain columns and rows may not add due to the use of rounded numbers. Percentages and earnings per share amounts presented are calculated from the underlying amounts.

UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL believes that adjusting for special charges (credits), nonoperating debt extinguishment and modification fees, nonoperating special termination benefits and settlement losses and nonoperating credit losses is useful to investors because these items are not indicative of UAL's ongoing performance. UAL believes that adjusting for unrealized (gains) losses on investments, net is useful to investors because those unrealized gains or losses may not ultimately be realized on a cash basis. UAL believes that adjusting for interest expense related to finance leases of Embraer ERJ 145 aircraft is useful to investors because of the accelerated recognition of interest expense.

CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges (credits), third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges (credits) is useful to investors because special charges (credits) are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because it believes that this exclusion allows investors to better understand and analyze UAL's operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.          



Three Months Ended

September 30,


Nine Months Ended

September 30,


Year Ended
December 31,



2021


2020


2019


2021


2020


2019


2019

CASM (cents)















Cost per available seat mile (CASM) (GAAP)


12.46



18.48



13.20



13.77



17.55



13.52



13.67

Special charges (credits)


(2.04)



(4.86)



0.04



(2.76)



(2.68)



0.05



0.09

Third-party business expenses


0.07



0.06



0.07



0.07



0.13



0.06



0.06

Fuel expense


3.17



2.28



3.05



3.06



2.68



3.13



3.14

Profit sharing






0.24







0.17



0.17

CASM-ex (Non-GAAP)


11.26



21.00



9.80



13.40



17.42



10.11



10.21

 


Adjusted EBITDA


Three Months Ended September 30,


Nine Months Ended September 30,



2021


2020


2019


2021


2020


2019

Net income (loss)


$

473



$

(1,841)



$

1,024



$

(1,318)



$

(5,172)



$       2,368


Adjusted for:













Depreciation and amortization


623



626



575



1,866



1,859



1,682


Interest expense, net of capitalized interest and interest income


420



321



133



1,141



613



402


Income tax expense (benefit)


130



(491)



325



(394)



(1,277)



702


Special charges (credits)


(1,098)



(1,081)



27



(3,423)



(2,467)



116


Nonoperating unrealized (gains) losses on investments, net


34



(15)



(21)



(91)



295



(72)


Nonoperating debt extinguishment and modification fees


(12)







50






Nonoperating special termination benefits and settlement losses




415





46



646




Nonoperating credit loss on BRW term loan and guarantee










697




Adjusted EBITDA


$

570



$

(2,066)



$

2,063



$

(2,123)



$

(4,806)



$

5,198


  Adjusted EBITDA margin


7.4

%


(83.0)

%


18.1

%


(12.9)

%


(40.2)

%


16.1

%


























UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt, finance leases and other financial liabilities is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures, adjusted capital expenditures, and aircraft operating lease additions is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.


Three Months Ended

September 30,


Nine Months Ended

September 30,

Capital Expenditures (in millions)

2021


2020


2021


2020

Capital expenditures, net of flight equipment purchase deposit returns (GAAP)

$

266



$

(368)



$

1,571



$

1,630


Property and equipment acquired through the issuance of debt, finance leases,
and other financial liabilities

40



887



801



1,513


Adjustment to property and equipment acquired through other financial
liabilities (a)



(132)



(14)



(185)


Adjusted capital expenditures (Non-GAAP)

$

306



$

387



$

2,358



$

2,958










Free Cash Flow (in millions)








Net cash provided by (used in) operating activities (GAAP)

$

(786)



$

(1,889)



$

2,336



$

(1,956)


Less capital expenditures, net of flight equipment purchase deposit returns

266



(368)



1,571



1,630


Free cash flow, net of financings (Non-GAAP)

$

(1,052)



$

(1,521)



$

765



$

(3,586)










Net cash provided by (used in) operating activities (GAAP)

$

(786)



$

(1,889)



$

2,336



$

(1,956)


Less adjusted capital expenditures (Non-GAAP)

306



387



2,358



2,958


Less aircraft operating lease additions

366



7



541



40


Free cash flow (Non-GAAP)

$

(1,458)



$

(2,283)



$

(563)



$

(4,954)










(a) United entered into agreements with third parties to finance through sale and leaseback transactions new Boeing model 787 aircraft and Boeing model 737
MAX aircraft subject to purchase agreements between United and Boeing. In connection with the delivery of each aircraft from Boeing, United assigned its
right to purchase such aircraft to the buyer, and simultaneous with the buyer's purchase from Boeing, United entered into a long-term lease for such aircraft
with the buyer as lessor. Twenty Boeing model aircraft were delivered in 2021 under these transactions (and each is presently subject to a long-term lease to
United). Upon delivery, the company accounted for the aircraft, which have a repurchase option at a price other than fair value, as part of Flight equipment on
the company's balance sheet and the related obligation as Other current liabilities and Other financial liabilities from sale-leasebacks (noncurrent) since they
do not qualify for sale recognition. If the repurchase option is not exercised, these aircraft will be accounted for as leased assets at the time of the option
expiration and the related assets and liabilities will be adjusted to the present value of the remaining lease payments at that time. This adjustment reflects the
difference between the recorded amounts and the present value of future lease payments at inception.

 

UNITED AIRLINES HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION (Continued)



Three Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019


Nine Months Ended

September 30,


%

Increase/

(Decrease)
2021 vs.
2019

(in millions)

2021


2020


2019


2021


2020


2019

Operating expenses (GAAP)

$

6,713



$

4,104



$

9,907



(32.2)


$

17,056



$

16,167



$

28,931



(41.0)

Special charges (credits)

(1,098)



(1,081)



27



NM


(3,423)



(2,467)



116



NM

Operating expenses, excluding special charges
(credits)

7,811



5,185



9,880



(20.9)


20,479



18,634



28,815



(28.9)

Adjusted to exclude:
















Third-party business expenses

33



13



49



(32.7)


89



115



120



(25.8)

Fuel expense

1,710



508



2,296



(25.5)


3,793



2,474



6,704



(43.4)

   Profit sharing





174



(100.0)






368



(100.0)

Adjusted operating expenses (Non-GAAP)

$

6,068



$

4,664



$

7,361



(17.6)


$

16,597



$

16,045



$

21,623



(23.2)

















Operating income (loss) (GAAP)

$

1,037



$

(1,615)



$

1,473



(29.6)


$

(614)



$

(4,224)



$         3,440



NM

Adjusted to exclude:
















Special charges (credits)

(1,098)



(1,081)



27



NM


(3,423)



(2,467)



116



NM

Adjusted operating loss (Non-GAAP)

$

(61)



$

(2,696)



$

1,500



NM


$

(4,037)



$

(6,691)



$

3,556



NM

















Operating margin

13.4

%


(64.9)

%


12.9

%


.5 pts.


(3.7)

%


(35.4)

%


10.6

%


(14.3) pts.

Adjusted operating margin (Non-GAAP)

(0.8)

%


(108.3)

%


13.2

%


(14.0) pts.


(24.6)

%


(56.0)

%


11.0

%


(35.6) pts.

















Pre-tax income (loss) (GAAP)

$

603



$

(2,332)



$

1,349



(55.3)


$

(1,712)



$

(6,449)



$

3,070



NM

Adjusted to exclude:
















Special charges (credits)

(1,098)



(1,081)



27



NM


(3,423)



(2,467)



116



NM

Unrealized (gains) losses on investments, net

34



(15)



(21)



NM


(91)



295



(72)



NM

Debt extinguishment and modification fees

(12)







NM


50







NM

Special termination benefits and settlement losses



415





NM


46



646





NM

Credit loss on BRW term loan and guarantee







NM




697





NM

 Interest expense on ERJ 145 finance leases





22



NM






68



NM

Adjusted pre-tax loss (Non-GAAP)

$

(473)



$

(3,013)



$

1,377



NM


$

(5,130)



$

(7,278)



$

3,182



NM

















Pre-tax margin

7.8

%


(93.7)

%


11.9

%


(4.1) pts.


(10.4)

%


(54.0)

%


9.5

%


(19.9) pts.

Adjusted pre-tax margin (Non-GAAP)

(6.1)

%


(121.1)

%


12.1

%


(18.2) pts.


(31.2)

%


(60.9)

%


9.8

%


(41.0) pts.

















 Net income (loss) (GAAP)

$

473



$

(1,841)



$

1,024



(53.8)


$

(1,318)



$

(5,172)



$

2,368



NM

Adjusted to exclude:
















Special charges (credits)

(1,098)



(1,081)



27



NM


(3,423)



(2,467)



116



NM

Unrealized (gains) losses on investments, net

34



(15)



(21)



NM


(91)



295



(72)



NM

Debt extinguishment and modification fees

(12)







NM


50







NM

Special termination benefits and settlement losses



415





NM


46



646





NM

Credit loss on BRW term loan and guarantee







NM




697





NM

Interest expense on ERJ 145 finance leases





22



NM






68



NM

Income tax expense (benefit) on adjustments, net

274



148



(6)



NM


768



375



(25)



NM

Adjusted net income (loss) (Non-GAAP)

$

(329)



$

(2,374)



$

1,046



NM


$

(3,968)



$

(5,626)



$

2,455



NM

















 Diluted earnings (loss) per share (GAAP)

$

1.44



$

(6.33)



$

3.99



(63.9)


$

(4.10)



$

(18.91)



$

9.04



NM

Adjusted to exclude:
















Special charges (credits)

(3.39)



(3.72)



0.10



NM


(10.65)



(9.02)



0.44



NM

Unrealized (gains) losses on investments, net

0.10



(0.05)



(0.08)



NM


(0.28)



1.08



(0.27)



NM

Debt extinguishment and modification fees

(0.04)







NM


0.15







NM

Special termination benefits and settlement losses



1.43





NM


0.14



2.36





NM

Credit loss on BRW term loan and guarantee







NM




2.55





NM

Interest expense on ERJ 145 finance leases





0.08



NM






0.26



NM

Income tax expense (benefit) on adjustments, net 

0.85



0.51



(0.02)



NM


2.39



1.37



(0.10)



NM

Dilutive share impact

0.02







NM








NM

Adjusted diluted income (loss) per share (Non-GAAP)

$

(1.02)



$

(8.16)



$

4.07



NM


$

(12.35)



$

(20.57)



$

9.37



NM

NM Not Meaningful

 

UNITED AIRLINES HOLDINGS, INC

CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)


 (In millions)

September 30, 2021


December 31, 2020

ASSETS




Current assets:




Cash and cash equivalents

$

19,256



$

11,269


Short-term investments

166



414


Restricted cash

254



255


Receivables, less allowance for credit losses (2021 — $70; 2020 — $78)

1,709



1,295


Aircraft fuel, spare parts and supplies, less obsolescence allowance (2021 — $532; 2020 — $478)

955



932


Prepaid expenses and other

717



635


Total current assets

23,057



14,800






Total operating property and equipment, net

32,128



31,466


Operating lease right-of-use assets

4,697



4,537


Other assets:




Goodwill

4,527



4,527


Intangibles, less accumulated amortization (2021 — $1,532; 2020 — $1,495)

2,815



2,838


Restricted cash

215



218


Deferred income taxes

519



131


Investments in affiliates and other, less allowance for credit losses (2021 — $611; 2020 — $522)

1,336



1,031


Total other assets

9,412



8,745


Total assets

$

69,294



$

59,548






LIABILITIES AND STOCKHOLDERS' EQUITY




Current liabilities:




Accounts payable

$

2,199



$

1,595


Accrued salaries and benefits

2,207



1,960


Advance ticket sales

6,363



4,833


Frequent flyer deferred revenue

2,129



908


Current maturities of long-term debt

2,269



1,911


Current maturities of operating leases

569



612


Current maturities of finance leases

116



182


Other

1,083



724


Total current liabilities

16,935



12,725






Long-term liabilities and deferred credits:




Long-term debt

31,520



24,836


Long-term obligations under operating leases

5,163



4,986


Long-term obligations under finance leases

250



224


Frequent flyer deferred revenue

4,088



5,067


Pension liability

2,180



2,460


Postretirement benefit liability

961



994


Other financial liabilities from sale-leasebacks

1,406



1,140


Other

1,360



1,156


Total long-term liabilities and deferred credits

46,928



40,863


Total stockholders' equity

5,431



5,960


Total liabilities and stockholders' equity

$

69,294



$

59,548


 

UNITED AIRLINES HOLDINGS, INC.

CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)


 (In millions)

Nine Months Ended

September 30,


2021


2020

Cash Flows from Operating Activities:




Net cash provided by (used in) operating activities

$

2,336



$

(1,956)






Cash Flows from Investing Activities:




Capital expenditures, net of flight equipment purchase deposit returns

(1,571)



(1,630)


Purchases of short-term and other investments

(47)



(552)


Proceeds from sale of short-term and other investments

271



2,182


Other, net

23



10


Net cash provided by (used in) investing activities

(1,324)



10






Cash Flows from Financing Activities:




Proceeds from issuance of debt, net of discounts and fees

11,098



12,730


Proceeds from equity issuance

532



1,135


Payments of long-term debt, finance leases and other financing liabilities

(4,632)



(1,017)


Repurchases of common stock



(353)


Other, net

(27)



(19)


Net cash provided by financing activities

6,971



12,476


Net increase in cash, cash equivalents and restricted cash

7,983



10,530


Cash, cash equivalents and restricted cash at beginning of the period

11,742



2,868


Cash, cash equivalents and restricted cash at end of the period

$

19,725



$

13,398






Investing and Financing Activities Not Affecting Cash:




Property and equipment acquired through the issuance of debt, finance leases and other

$

801



$

1,513


Lease modifications and lease conversions

111



503


Right-of-use assets acquired through operating leases

627



64


Notes receivable and warrants received for entering into aircraft and other ancillary business agreements

129








 

UNITED AIRLINES HOLDINGS, INC.

NOTES (UNAUDITED)


 Special charges (credits) and unrealized (gains) and losses on investments, net include the following:




Three Months Ended

September 30,


Nine Months Ended

September 30,

(In millions)


2021


2020


2021


2020

Operating:









CARES Act grant


$

(1,132)



$

(1,494)



$

(4,021)



$

(3,083)


Impairment of assets


46



38



105



168


Severance and benefit costs


5



350



433



413


(Gains) losses on sale of assets and other special charges


(17)



25



60



35


     Total operating special charges (credits)


(1,098)



(1,081)



(3,423)



(2,467)











Nonoperating:









Nonoperating unrealized (gains) losses on investments, net


34



(15)



(91)



295


Nonoperating debt extinguishment and modification fees


(12)





50




Nonoperating special termination benefits and settlement losses




415



46



646


Nonoperating credit loss on BRW Aviation Holding LLC and BRW Aviation LLC ("BRW") term loan and related guarantee








697


     Total nonoperating special charges and unrealized (gains) losses on investments, net


22



400



5



1,638


Total operating and nonoperating special charges (credits) and unrealized (gains) losses on investments, net


(1,076)



(681)



(3,418)



(829)


Income tax expense, net of valuation allowance


274



148



768



375


    Total operating and non-operating special charges (credits) and unrealized (gains) losses on investments, net of income taxes


$

(802)



$

(533)



$

(2,650)



$

(454)


CARES Act grant: During the nine months ended September 30, 2021, the company received approximately $5.8 billion in funding pursuant to Payroll Support Program agreements under the CARES Act (the "PSP2 Agreement" and the "PSP3 Agreement"), which included an approximately $1.7 billion unsecured loan. The company recorded $1.1 billion and $4.0 billion as grant income in Special charges (credits) during the three and nine months ended September 30, 2021, respectively. The company also recorded $99 million for warrants issued to Treasury as part of the PSP2 Agreement and PSP3 Agreement, within stockholders' equity, as an offset to the grant income in the nine months ended September 30, 2021.

During the nine months ended September 30, 2020, the company received approximately $5.1 billion in funding pursuant to the first Payroll Support Program under the CARES Act, which consisted of a $3.6 billion grant and a $1.5 billion unsecured loan. The company recognized $3.1 billion of the grant as a credit to Special charges (credits) and $66 million in warrants issued to Treasury, within stockholders' equity, as an offset to the grant income.

Impairment of assets: During the three months ended September 30, 2021, the company recorded $46 million of impairment charges for nine Airbus A319 aircraft and 13 Boeing 737-700 airframes as a result of current market conditions for used aircraft. These aircraft are all considered held for sale and classified as part of other assets. During the nine months ended September 30, 2021, in addition to the third quarter impairments described above, the company recorded impairment charges of $59 million for 64 Embraer EMB 145LR aircraft and related spare engines that United retired from its regional fleet. 

During the three and nine months ended September 30, 2020, the company recorded an impairment charge of $38 million of the right-of-use asset associated with the embedded aircraft lease in one of our capacity purchase agreements. Also, during the nine months ended September 30, 2020, the company recorded impairment charges of $130 million for its China routes which were primarily caused by the COVID-19 pandemic, the company's subsequent suspension of flights to China and a further delay in the expected return of full capacity to the China markets.

Severance and benefit costs: During the three and nine months ended September 30, 2021, the company recorded charges of $5 million and $433 million, respectively, related to pay continuation and benefits-related costs provided to employees who chose to voluntarily separate from the company. The company offered, based on employee group, age and completed years of service, pay continuation, health care coverage, and travel benefits. Approximately 4,500 employees elected to voluntarily separate from the company.

In 2020, the company enacted a workforce reduction as part of the company's strategic realignment of its business and new organizational structure as a result of the impacts of the COVID-19 pandemic on the company's operations and cost structure. The company recorded $350 million and $413 million during the three and nine months ended September 30, 2020, respectively, related to the workforce reduction and voluntary plans for employee severance, pay continuance from voluntary retirements, and benefits-related costs.

(Gains) losses on sale of assets and other special charges: During the three months ended September 30, 2021, the company recorded net gains of $17 million primarily related to gains on aircraft sale-leaseback transactions and aircraft component manufacturer credits. During the nine months ended September 30, 2021, the company recorded net charges of $60 million primarily related to incentives for its employees to receive a COVID-19 vaccination and the termination of the lease associated with three floors of its headquarters at the Willis Tower in Chicago partially offset by the third quarter's gains.

Nonoperating unrealized gains and losses on investments, net: During the three and nine months ended September 30, 2021, the company recorded losses of $34 million and gains of $91 million, respectively, primarily for the change in the market value of its investment in equity securities.

During the three and nine months ended September 30, 2020, the company recorded gains of $15 million and losses of $271 million, respectively, primarily for the change in the market value of its investment in equity securities. Also during the nine months ended September 30, 2020, the company recorded a loss of $24 million for the decrease in fair value of the Avianca Holdings S.A.("AVH") share call options, AVH share appreciation rights, and AVH share-based upside sharing agreement that United obtained as part of the BRW Term Loan (as defined below) and related agreements with Kingsland Holdings.

Nonoperating debt extinguishment and modification fees: During the nine months ended September 30, 2021, the company recorded $50 million of charges for fees and discounts related to the issuance of new debt and the prepayment of certain debt agreements.

Nonoperating special termination benefits and settlement losses: During the nine months ended September 30, 2021, as part of the first quarter voluntary separation programs, the company recorded $46 million of special termination benefits in the form of additional subsidies for retiree medical costs for certain U.S.-based front-line employees. The subsidies were in the form of a one-time contribution to a notional Retiree Health Account of $125,000 for full-time employees and $75,000 for part-time employees.

During the three and nine months ended September 30, 2020, the company recorded $415 million and $646 million, respectively, of settlement losses related to the company's primary defined benefit pension plans covering certain U.S. non-pilot employees, and special termination benefits offered under voluntary separation programs to certain front-line U.S. based employees participating in the non-pilot defined benefit pension plan and postretirement medical programs.

Nonoperating credit loss on BRW term loan and related guarantee: During the nine months ended September 30, 2020, the company recorded a $697 million expected credit loss allowance for the company's Term Loan Agreement (the "BRW Term Loan"), with, among others, BRW Aviation Holding LLC and BRW Aviation LLC, and the related guarantee. BRW's equity and BRW's holdings of AVH equity are secured as a pledge under the BRW Term Loan, which is currently in default.

Effective tax rate:

The company's effective tax rates for the three and nine months ended September 30, 2021 were 21.6% and 23.0%, respectively. The effective tax rates for the three and nine months ended September 30, 2020 were 21.1% and 19.8%, respectively. The provision for income taxes is based on the estimated annual effective tax rate which represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items. The effective tax rate was impacted by $52 million of additional valuation allowance related to unrealized capital losses for the three months ended September 30, 2021, and by $27 million of valuation allowance release related to unrealized capital gains and state attributes for the nine months ended September 30, 2021. The effective tax rates for the three and nine months ended September 30, 2020 were impacted by $27 million and $157 million, respectively, of changes in valuation allowance related to unrealized capital losses.

United Plans Largest Transatlantic Expansion in its History, Including 10 New Flights and Five New Destinations Debuting Summer 2022

Airline sets course to destinations not served by any other North American carrier in Amman, Jordan; Azores, Portugal; Bergen, Norway; Palma de Mallorca, Spain and Tenerife, Spain
October 14, 2021

CHICAGO, Oct. 14, 2021 /PRNewswire/ -- United today announced the largest transatlantic expansion in its history, including 10 new flights and five new, vogue destinations – Amman, Jordan; Bergen, Norway; Azores, Portugal; Palma de Mallorca, Spain and Tenerife in the Spanish Canary Islands. All of the new routes – which are set to begin in Spring 2022 – are not served by any other North American carrier. Additionally, next year, United will add new flights to five popular European destinations: Berlin, Dublin, Milan, Munich and Rome. Lastly, United will launch seven routes that were interrupted due to the pandemic to Bangalore, Frankfurt, Tokyo's Haneda Airport, Nice and Zurich. Flights are subject to government approval.

"Given our big expectations for a rebound in travel to Europe for summer, this is the right time to leverage our leading global network in new, exciting ways," said Patrick Quayle, senior vice president of international network and alliances at United. "Our expansion offers the widest range of destinations to discover – introducing new, trendy locales that our customers will love, as well as adding more flights to iconic, popular cities."

Amman, Jordan

United will begin new capital to capital service between Washington, D.C. and Amman, Jordan starting May 5. Customers will be able to explore the numerous historical sites in and around Amman, as well as visit Jordan's other top destinations including Petra, the Dead Sea and the Wadi Rum desert. United will be the only North American carrier flying direct to Amman with service three times weekly with a Boeing 787-8 Dreamliner.

Ponta Delgada, Azores, Portugal

United will add a third Portuguese destination to its global network with brand new flights between New York/Newark and Ponta Delgada in the Azores beginning May 13. The carrier will offer the most flights between the U.S. and Portugal of any North American airline and will be the only airline to fly to the Azores from the New York metro area. This daily service joins United's existing flights to Porto, which will return in March, and Lisbon, which the airline is currently operating from New York/Newark and will resume from Washington, D.C. next summer. United will fly a brand-new Boeing 737 MAX 8 aircraft featuring United's new signature interior with enhanced seat back entertainment with Bluetooth connectivity and overhead bin space for every customer.

Bergen, Norway

Beginning May 20, United will become the only U.S. carrier to fly to Norway with flights launching between New York/Newark and Bergen. United will offer three times weekly service on a Boeing 757-200, allowing customers to experience Bergen's surrounding mountainous landscape and breathtaking fjords. United will be the only carrier to fly to Bergen from the U.S.

Palma de Mallorca, Balearic Islands, Spain

United is expanding its Spanish beach getaway destinations with three times weekly flights between New York/Newark and Palma de Mallorca in the Balearic Islands, launching June 2 with a Boeing 767-300ER. This will be the first and only flight between the U.S. and Mallorca and will add to United's existing service to Madrid and Barcelona.

Tenerife, Canary Islands, Spain

Travelers looking for an additional new beach destination can enjoy the stunning black and white sand beaches of Spain's Canary Islands with United's new flight from New York/Newark to Tenerife. United will be the only airline to fly direct between the Canary Islands and North America with three-times weekly service launching June 9 with a Boeing 757-200. Along with the new service to Palma de Mallorca, United will fly to more Spanish destinations from North America than any other airline.

Expanded European Service

United is also adding flights to some of Europe's most iconic cities in anticipation of a resurgence in visitors. Next spring United will add:

  • New daily flights between Denver and Munich – joining existing service from Denver to Frankfurt and London which is expected to resume in March. United is the only U.S. airline to offer transatlantic service from Denver.
  • New daily flights between Chicago and Milan, joining existing seasonal flights between Chicago and Rome. United will be the only airline to offer a direct flight between Chicago and Milan, adding to its existing service between New York/Newark and Milan.
  • New daily capital to capital service between Washington, D.C. and Berlin, joining our other service to Berlin from New York/Newark. United is the only U.S. airline with direct flights to Berlin.
  • An additional daily flight from New York/Newark to Dublin and Rome.

In addition to these new routes, United will begin seven routes that were interrupted by the pandemic:

  • Daily flights between San Francisco and Bangalore beginning May 26
  • Daily flights between New York/Newark and Nice beginning April 29
  • A second daily flight between New York/Newark and Frankfurt beginning April 23
  • Daily flights between Chicago and Zurich beginning April 23
  • Flights from Washington, D.C., Los Angeles and New York/Newark to Tokyo's Haneda airport by March 26

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlusSM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. 
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to  purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872.825.8640, media.relations@united.com

United Announces Promotions and Leadership Changes in Network Planning and Procurement

United promotes Ankit Gupta to SVP of Domestic Planning and United Express, Patrick Quayle to SVP International Network and Alliances
October 11, 2021

CHICAGO, Oct. 11, 2021 /PRNewswire/ -- United Airlines today announced the promotion of Ankit Gupta to Senior Vice President of Domestic Planning and United Express, and Patrick Quayle to Senior Vice President International Network and Alliances. Both Gupta and Quayle will continue to report directly to Andrew Nocella, United's Chief Commercial Officer.

In addition to these promotions, United also named former United Express Senior Vice President Sarah Murphy to lead the airline's new Global Sourcing organization as Senior Vice President of Global Sourcing and Chief Procurement Officer. Murphy will now report to Gerry Laderman, United's Chief Financial Officer.

Ankit Gupta

"As we work to deliver the best customer experience in North America with a dramatic increase in premium seats, Ankit's leadership in developing the United Next vision has us poised to exceed our customers' expectations as we meet the resurgence in air travel," said Nocella. "He has helped us execute network strategies that would ordinarily take years to develop in a matter of months. And as we play an ongoing and key role in the U.S. economic recovery, we will continue to shape our domestic network with a fleet that spans the CRJ-550 to cutting-edge mainline narrowbody aircraft."

Gupta, formerly Vice President of Network Planning and Scheduling, will now assume responsibility for the operation and strategy of the United Express network in addition to leading the domestic planning team. By linking the United Express operation more closely with the airline's domestic planning team, United expects to better optimize its network and deliver a better, more consistent experience with the products and services it offers.

Patrick Quayle

"Patrick continues to be instrumental in enhancing the alliances that benefit both United and our partners by helping us reach destinations each carrier is unable to serve with its fleet alone," said Nocella. "He led the design and interior configuration for more than 1,000 of our aircraft, including United Polaris, United Premium Plus and our high-premium Boeing 767-300ER aircraft and continues to reshape our network in the midst of a radically different demand environment, making the most of rapidly changing economic and passenger trends."

Quayle, also a former Vice President on United's network planning team, played a key role for the airline through the pandemic, leading the airline from just 10 daily international flights in early 2020 to now becoming the flag carrier of the U.S. as the largest international carrier in the country, with the largest trans-Atlantic and trans-Pacific networks, as well as holding the position as the number one carrier to Central America.

Sarah Murphy

As the new leader of the Global Sourcing team, Murphy will leverage her experience leading teams in United's finance and operating groups and will build upon the procurement team's track record of success in driving efficiencies among the airline's vendors and suppliers to deliver for United's employees, customers and the communities it serves.

"With Sarah's extensive operating and capital budget expertise, and her deep knowledge of our operations, she is uniquely positioned to enhance our ability to source the goods and services we need in order to transform the customer experience and change the way people think about United while protecting the company's bottom line," said Laderman.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. 
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to  purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

 

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Plans Largest Domestic Schedule Since March 2020

December schedule includes new connections between the Midwest and warm weather cities like Las Vegas and Orlando as well as nearly 70 daily flights to ski destinations, including new service between Orange County and Aspen
October 07, 2021

CHICAGO, Oct. 7, 2021 /PRNewswire/ -- United today announced that it will fly its biggest domestic schedule since the start of the pandemic to meet an expected surge in holiday travel, with an emphasis on connecting the Midwest to warm weather cities like Las Vegas and Orlando as well as offering nearly 70 daily flights to ski destinations, including new service between Orange County and Aspen.

According to United, holiday travel flight searches on united.com and the airline's app are up 16%, compared to 2019. The airline expects the busiest travel days for the Thanksgiving holiday will be Wednesday, November 24 and Sunday, November 28, while popular days for winter holiday travel are expected to be Thursday, December 23 and Sunday, January 2.

The airline plans to offer more than 3,500 daily domestic flights in December, representing 91% of its domestic capacity compared to 2019.

"We're seeing a lot of pent-up demand in our data and are offering a December schedule that centers on the two things people want most for the holidays: warm sunshine and fresh snow," said Ankit Gupta, vice president of network planning and scheduling at United. "We know families and friends are eager to reunite this holiday season, which is why we're thrilled to add new flights that will help them connect and celebrate together."

In December, United will begin new direct flights to Las Vegas and Phoenix from Cleveland, and to Orlando from Indianapolis. The carrier also will resume eight popular direct flights from Midwest cities, including routes to Fort Lauderdale, Fort Myers, Orlando and Tampa, offering the most mainline departures the airline has flown from Cleveland since 2014 including direct service to Nassau and Cancun. United will offer up to 195 daily flights to 12 destinations in Florida this winter, the most flights to the Sunshine State in company history. United is also resuming direct flights from Columbus, Indianapolis, Milwaukee and Pittsburgh to Fort Myers – which were some of the airline's most popular point-to-point flights last winter.

Customers who prefer fresh powder can enjoy more flights to ski destinations with United than any other carrier. The airline offers 66 daily flights to over a dozen ski destinations across the U.S., including brand new service beginning this December between Orange County and Aspen. This winter season, United will have flights to Aspen/Snowmass, Bishop/Mammoth, Bozeman/Big Sky, Eagle/Vail, Kalispell, Gunnison/Crested Butte, Hayden/Steamboat Springs, Jackson Hole, Montrose/Telluride, Reno/Tahoe, Sun Valley from its hub airports.

Earlier this year, United announced that it will add 150 flights to warm-weather destinations this winter season. All of these flights and more are available now on united.com and United's mobile app.

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus℠ program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. Customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in United's Travel Ready Center. United was the first airline to integrate all these features into its mobile app and website.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Becomes First Airline to Introduce PayPal QR Codes as Inflight Payment Option

Latest touch-free payment offering lets customers buy snacks, drinks, and other inflight purchases while on board by just scanning a QR code - with or without Wi-Fi

October 06, 2021

CHICAGO, Oct. 6, 2021 /PRNewswire/ -- United and PayPal today announced a new way to make touch-free inflight purchases, even in areas without Wi-Fi. Starting next month, United customers on select flights can simply show a flight attendant the PayPal QR Code in the PayPal app and use it to buy snacks, drinks and other inflight purchases while onboard.

United is the first airline to offer PayPal QR Codes, and this partnership is part of United's easy-to-use, industry-leading suite of contactless payment tools. United was the first airline to give customers in economy cabins the option to pre-order snacks and beverages from the airline's app and website, and also offers customers the ability to easily store payment information in a digital wallet.

PayPal QR Codes can be used on select flights departing from Chicago O' Hare International Airport in November and before the end of the year, will extend to all flights across the entire network where contactless payment is available.

"Our contactless payment offering is built on simplicity and choice and it's another way we're improving the overall experience of flying United," said Toby Enqvist, chief customer officer for United. "PayPal is a terrific partner and this technology gives our customers another easy way to make purchases, even when they're not online. We expect to introduce even more new and innovative options for our customers in the future through our collaboration with PayPal."

How It Works

  • If you haven't already, download the PayPal app and set your preferred payment method for QR code payments, prior to leaving the gate
  • To make an inflight purchase, Click the 'Pay with QR codes' button
  • Then click the 'In-flight Purchase' button
  • Show the QR code to the flight attendant to scan
  • Look for an emailed confirmation receipt upon landing

"We're excited to be partnering with United to introduce our new offline QR code functionality, adding more ways for customers to check out with PayPal in more places, especially in offline or low connectivity areas," said Frank Keller, Senior Vice President of Enterprise Segment Solutions and Digital Commerce at PayPal. "Bringing PayPal QR Codes inflight reinforces our commitment to offering customers choice and provides a new level of touch-free convenience for consumers when making in-flight purchases, within the PayPal app they know and trust."

United's New Buy-On-Board Menu

Customers can pay using PayPal QR Codes to enjoy one of many new food and beverage offerings United launched this year. In June, United unveiled its refreshed buy-on-board menu, which includes:

  • Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
  • New A la Carte Snack Options: Including sweet potato "tortilla" chips with roasted pepper salsa, trail mix and chocolate-covered dried fruit.
  • New Adult Beverage Options: Mango White Claw®; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA®.
  • New Fresh Options: Last month, United also added five new fresh retail offerings to its buy-on-board menu including:
    • Morning Menu:
      • Beatrix Market Chia Seed Pudding: Beatrix Market's signature Chia Seed Pudding with fresh mango and toasted coconut
      • Bacon, Egg and Cheese Spiral Croissant: Shoulder bacon, fried egg patty with black pepper and cheddar cheese on a butter spiral croissant
    • Afternoon/Evening Menu:
      • Beatrix Market Mediterranean Grain Bowl: Protein-packed grain bowl features bulgur, a black lentil and carrot salad, roasted zucchini and bell peppers and is served with a bright lemon vinaigrette
      • Classic Beef Butter Burger with Cheddar: Old fashioned cheeseburger with cheddar and pickles on a buttered brioche bun
      • Kindred Creamery Selection Cheese Tray: Cheddar cheese, gouda cheese, Colby jack cheese, Monterey jack cheese, along with crackers and dried cherry and almond mix

New Domestic Premium Cabin Menu Items

United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.

  • The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
  • United has also teamed with Eli's Cheesecake to create a uniquely United chocolate pie flavor called "Pie in the Sky."
  • The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.

For information on food and beverage options available, United's contactless payment technology and FAQs, visit United.com/snacktime.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United to Hold Webcast of Third-Quarter 2021 Financial Results

October 01, 2021

CHICAGO, Oct. 1, 2021 /PRNewswire/ -- United will hold a conference call to discuss third-quarter 2021 financial results on Wednesday, October 20 at 9:30 a.m. CT/10:30 a.m. ET.

A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its third-quarter financial results after market close on Tuesday, October 19.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines and Airlink Announce Commercial Agreement to Help Customers Explore Southern Africa

New partnership provides customers with easy travel to more than 40 destinations in Southern Africa and ability to earn or redeem miles on Airlink flights
September 28, 2021

CHICAGO, Sept. 28, 2021 /PRNewswire/ -- Today, United Airlines and Airlink, a South African airline, announced a new codeshare agreement that will offer customers more connections between the U.S. and Southern Africa than any other airline alliance. The new agreement, which is subject to government approval, will offer one stop connections from the U.S. to more than 40 destinations in Southern Africa. Additionally, United will be the first airline to connect its loyalty program with Airlink, allowing MileagePlus members to earn and redeem miles when they travel on Airlink flights. This new cooperation will be in addition to United's existing partnership with Star Alliance member South African Airways.

"United continues to demonstrate our commitment to Africa, starting three brand new flights to the continent this year alone including new service to Accra, Ghana; Lagos, Nigeria and Johannesburg, South Africa," said Patrick Quayle, vice president of international network and alliances at United. "And now through our codeshare agreement with Airlink - which is the most expansive partnership in Southern Africa - customers will be able to easily explore more bucket list destinations across the continent including easy connections to Zambia, Zimbabwe and more."

United has continued to expand its footprint into Africa, with direct service to four African destinations. Earlier this month, United announced flights between Washington, D.C. and Lagos Nigeria will begin November 29, subject to government approval. Earlier this year, United launched new service between New York/Newark and Johannesburg, South Africa and between Washington, D.C. and Accra, Ghana, which is expected to operate daily this December and January. United's popular service between New York/Newark and Cape Town, South Africa will also resume on December 1.

"North America is an important source market for our destinations. This codeshare will make it easy for our North American customers to reach the Okavango Delta, Chobe, the Kruger National Park and adjacent private game lodges, Cape Town, the Garden Route, Swakopmund and the Copperbelt, among others," said Airlink CEO and Managing Director, Rodger Foster. "Similarly, the codeshare means that our customers in the 12 African countries we currently serve, will have fast and seamless access to all of United's network."

This new codeshare will be implemented upon final government approvals

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus SM  program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. 
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to  purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

About Airlink

Airlink was established in 1992 and is an independent, privately-owned, full-service premium airline.  Choice and reliability are Airlink hallmarks, with the airline serving more than 45 destinations in 12 countries throughout Southern Africa, Madagascar and St Helena Island.  Airlink is ranked as South Africa's most punctual airline, with its fleet of more than 50 modern jetliners achieving a 97.70% average on-time performance for the year to date.  Airlink is an International Air Transport Association (IATA) member and accredited under its safety audit program.

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

United Airlines to Present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference

September 01, 2021

CHICAGO, Sept. 1, 2021 /PRNewswire/ -- United (NASDAQ:UAL) will present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference on Thursday, September 9. The presentation will begin at 10:30 a.m. CT / 11:30 a.m. ET.