United Adds Antimicrobial Spray to Already Extensive Cabin-Cleaning Measures - United Hub

United Adds Antimicrobial Spray to Already Extensive Cabin-Cleaning Measures

September 16, 2020

CHICAGO, Sept. 16, 2020 /PRNewswire/ -- United Airlines today announced that it is adding Zoono Microbe Shield, an EPA registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to the airline's already rigorous safety and cleaning procedures. United is currently applying the coating each week on more than 30 aircraft to seats, tray tables, armrests, overhead bins, lavatories and crew stations and expects to add this latest measure to its entire mainline and express fleet before the end of the year.

The antimicrobial coating, created by Zoono Group Limited, a New Zealand Company and distributed in the USA by MicroSonic Solutions, will serve as an added layer of protection that complements the airline's existing, daily electrostatic spraying regimen before departing flights.

"This long-lasting, antimicrobial spray adds an extra level of protection on our aircraft to help better protect our employees and customers," said Toby Enqvist, United's Chief Customer Officer. "As part of our layered approach to safety, antimicrobials are an effective complement to our hospital-grade HEPA air filtration system, mandatory mask policy for customers and daily electrostatic spraying. We've overhauled our policies and procedures and continue to implement new, innovative solutions that deliver a safer onboard experience."

The Zoono Microbe Shield works by bonding to surfaces and creating a protective layer that resembles microscopic pins once dry which rupture cell walls and membranes when microbes come in contact with them. The chemical is classified by the EPA as Category IV, which is the lowest level of toxicity. During an aircraft's deep cleanings, United will use the NovaRover which is designed to apply a super fine mist of the antimicrobial that coats all surfaces in a 12-foot radius with a single spray. United will apply the antimicrobial to aircraft overnight every seven days using electrostatic sprayers to refresh and fortify the protective layer, while continuing to electrostatic spray disinfectant to the aircraft cabin before almost every departure.

For a video demonstration of the NovaRover click here.

"MicroSonic is proud to provide United with the most advanced application of antimicrobial protection for their aircraft," said Nick Federico, MicroSonic's President. "Our proprietary NovaRover system combined with Zoono Microbe Shield will deliver an additional effective layer of microbial protection, reassuring customers and crew that the environment inside United aircraft is more safe and clean."

United is currently applying Zoono Microbe Shield on aircraft at Chicago O'Hare International Airport and expects to expand it to each of its six other hubs and approximately 200 U.S. airports where United aircraft remain overnight in the coming months. The airline plans to deploy NovaRovers at ten airports, including each of United's seven hubs as well as Boston, Cleveland and Las Vegas.

United CleanPlusSM

United is focused on delivering a new level of cleanliness on the ground and in the air as part of its United CleanPlus program. In addition to the initiatives mentioned above, several of the airline's precautionary measures to further ensure a cleaner environment include:

At Check-In

  • Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline's system
  • Installing sneeze guards at check-in and gate podiums
  • Promoting social distancing with floor decals to help customers stand six feet apart
  • Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags

At the Gate

  • Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • Providing hand sanitizer and disinfectant wipes to customers
  • Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United's hub airports
  • Enabling customers to self-scan boarding passes
  • Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
  • Introduced real-time seat assignment update text and email notifications to further United's touchless airport experience

On Board

  • Using electrostatic spraying to disinfect aircraft prior to flight
  • Running cabin air circulation system that circulates air through high-efficiency particulate air (HEPA) filters on all mainline aircraft from boarding through deplaning
  • Using UV light to disinfect flight decks
  • Was the first U.S. airline to mandate masks for flight attendants, later following with all employees and customers
  • Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
  • Reducing contact between flight attendants and customers during snack and beverage service
  • Deplaning in groups of five rows at a time to reduce crowding
  • Providing onboard items including pillows and blankets upon request

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

About MicroSonic Solutions

MicroSonic Solutions offers comprehensive, proprietary antimicrobial solutions that are effective, fast, and fit into every cleaning protocol. We provide innovative spray technologies and antimicrobial chemistries to protect our customers from microbial threats. MicroSonic Solutions is headquartered in Burr Ridge, IL. Learn more at www.microsonicsolutions.com.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Becomes First U.S. Carrier to Make COVID-19 Tests Available to Customers

September 24, 2020

SAN FRANCISCO, Sept. 24, 2020 /PRNewswire/ -- United Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for them to manage quarantine requirements and entry conditions of popular destinations around the world. Starting on October 15, customers traveling on United from San Francisco International Airport (SFO) to Hawaii will have the option to take a rapid test at the airport or a self-collected, mail-in test ahead of their trip.

United Launches Online 'Map Search' Feature, A First Among U.S. Airlines

September 23, 2020

CHICAGO, Sept. 23, 2020 /PRNewswire/ -- Let's say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you're on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.

United Airlines Selected to be Official Airline of the Commission on Presidential Debates

September 22, 2020

CHICAGO, Sept. 22, 2020 /PRNewswire/ -- The Commission on Presidential Debates (CPD) has selected United Airlines as the official airline for the 2020 Presidential and Vice Presidential Debates. United will fly 65 CPD staff and crew to each of the four debates being sponsored and produced by the Commission, starting with the first Presidential debate on Sept. 29 at the Samson Pavilion at Case Western Reserve University, on the main campus of Cleveland Clinic. Cleveland Clinic is serving as Health Security Advisor to the Commission on Presidential Debates, and earlier this year, United partnered with Cleveland Clinic to guide the airline's health and safety protocols. In addition to the Commission production staff, United will be flying medical professionals from Cleveland Clinic who will be onsite for the debates.

United Airlines Holdings Extends Leading Commitment To Diversity In The Board Room

September 09, 2020

CHICAGO, Sept. 9, 2020 /PRNewswire/ -- United Airlines Holdings, Inc. (UAL) today announced that as part of its overall commitment to recruit and develop more diverse talent to better serve customers, its Board of Directors expects to add a second Black board member. The Board of Directors collectively agreed last December to further diversify the board, conduct a search and recruit an additional Black board member.

"As the first Latino to lead a major airline, I know from experience that a company can only truly thrive if those at the top are as diverse as the customers, communities and employees they serve - starting with the boardroom," said Oscar Munoz, Executive Chairman "It's a matter of competitiveness as well as conscience. That's why I am proud we are continuing our long-standing efforts to further diversify our board leadership to help lead United into the future."

United Strategically Adds Limited Capacity to October Schedule

September 04, 2020

CHICAGO, Sept. 4, 2020 /PRNewswire/ -- United Airlines today announced it plans to fly 40% of its full schedule in October 2020 compared to October of last year. In September, United expects to fly 34% of its full schedule.

United Names Mike Hanna Senior Vice President of Airport Operations

September 04, 2020

CHICAGO, Sept. 4, 2020 /PRNewswire/ -- United Airlines announced today Mike Hanna as its new senior vice president of Airport Operations. In this new role, Hanna will oversee the carrier's worldwide airport operations, including United Ground Express, a wholly owned subsidiary of United. This change is effective immediately.

United Helps Customers Navigate Travel Restrictions with New Online, Interactive Map

September 03, 2020

CHICAGO, Sept. 3, 2020 /PRNewswire/ -- United Airlines today introduces a new interactive map tool on united.com and the United mobile app that allows customers to filter and view destinations' COVID-19 related travel restrictions. The Destination Travel Guide, a first among U.S. airlines, provides an interactive, color coded map to highlight if a destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.

United Airlines Permanently Eliminates Change Fees

August 30, 2020

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United Airlines Doubles Service Between San Francisco and Shanghai

August 18, 2020

CHICAGO, Aug. 18, 2020 /PRNewswire/ -- United Airlines today announced it will increase service to China from two to four weekly flights between San Francisco and Shanghai's Pudong International Airport via Seoul's Incheon International Airport. Beginning Sept.4, 2020, United will operate four weekly flights with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays, Fridays, Saturdays and Sundays. Customers traveling from Shanghai will return to San Francisco on Mondays, Thursdays, Saturdays and Sundays. Tickets will be available for purchase beginning Wednesday, Aug.19 on united.com and the United mobile app.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

United Now Cleaning Flight Decks with UVC Lighting

August 06, 2020

CHICAGO, Aug. 6, 2020 /PRNewswire/ -- United Airlines is now cleaning pilot flight decks with Ultraviolet C (UVC) lighting technology on most aircraft at its hub airports to disinfect the flight deck interior and continue providing pilots with a sanitary work environment. The airline is using handheld, AUVCo blades from the American Ultraviolet company to kill any viruses that may reside on sensitive switches and touch screen displays within the flight deck.

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