7 Social Media Tips to Stay Connected - United Hub
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7 social media tips to stay connected

By Katie Van Dam, December 21, 2016

The holiday season is full of laughter and cheer, but often times can be associated with stress especially when winter weather conditions are involved. Here at United, our Social Media Relationship team is determined to help make your travel experience as smooth as possible. Here are 7 tips to stay connected during your journey.

1. Follow us on social

We're on Facebook and Twitter, so be sure to follow us on one or both channels. From travel updates to company announcements, we're constantly sharing what's happening at United so you'll always have the most up-to-date information out there. Plus, our Social Media Relationship team works around the clock to assist customers with travel needs and questions, so please don't hesitate to reach out.

2. Meet Autopilot

We have a new team member, and its name is Autopilot. This service provides an immediate response to those who submit a direct message (DM) to us on Twitter. Ask Autopilot a question and get a quick response on information like your flight status and FAQ's. But remember you can always talk to one of our human agents, if needed.

3. Stick to one channel

Our Social Media Relationship team responds to customers on Twitter, Facebook and Instagram, so you can connect with us on your social channel of choice. However, we'd encourage you to stick to one channel when asking for help on social media. Although it may be tempting to reach out to us on all three channels, sticking to one channel will help to expedite your question which will in turn get you on your way faster.

4. Send us all the details upfront

Our 24/7 team helps many customers around the world, so we'd encourage you to include all the necessary information and details of your experience in one post. Your safety and security is important to us, so please double-check that you are sending any confidential information in a direct or private message (e.g. confirmation numbers, MileagePlus information, baggage reference numbers, etc.).

  • Reservations issues and rebooking We will need to take a look at your itinerary using your MileagePlus and/or confirmation number, so be sure to send us that information right away.
  • Delays and issues at the airport We'll need your flight number, airport information and gate number.
  • Baggage We can also help track down your baggage if you send the baggage file reference number to us in a DM on Twitter or private message on Facebook.

5. Be patient

We work hard to respond to all social media posts as quickly as possible, but as the cold sets in and the snow starts flying, there may be some days where we have a larger volume and it may take us a bit longer to respond. We strive to respond to every customer that comes through our feed, so please be patient. We'll assist as soon as we can — and that brings us to our next tip.

6. Keep an eye on travel waivers

With the winter season upon us, there may be weather that impacts our operations. We'd suggest keeping an eye on the travel waivers we have in place. You can do this by clicking on “important notices" at the bottom of the homepage on united.com where you'll find information on travel waivers. Our Social Media Relationship team can help you get rebooked, so please feel free to reach out with your confirmation number if your flights are impacted.

7. Chat with us

We are committed to building lasting relationships with our customers, so please don't be afraid to talk to us. We want to hear about your travel adventures, flight experiences, and your favorite movies to binge-watch at 35,000 feet. Reach out to us anytime, we'd love to get to know you.

The holiday season is all about reuniting with your loved ones, and we want to make that happen as seamlessly as possible. Whether you need to be rebooked, ask a question, or you simply want to show off your fabulous wing shots and selfies, always remember that our Social Media Relationship team will be there for you every step of the way.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

"This new flight to Lagos has been highly anticipated by our customers and offers the first ever nonstop service between Washington, D.C. and Nigeria, as well as convenient, one-stop connections to over 80 destinations throughout the Americas including Houston and Chicago," said Patrick Quayle, United's vice president of international network and alliances. "On behalf of all of United we'd like to offer our sincere thanks to the Nigerian Civil Aviation Authority and U.S. Department of Transportation for supporting our plans to provide this service."

"We are honored to work with our partners at United Airlines to welcome their second nonstop connection from Dulles International to the African continent," said Carl Schultz, acting vice president of airline business development at the Metropolitan Washington Airports Authority. "Lagos joins nearly 50 other nonstop international destinations currently served by the National Capital Region's gateway to the world."

United will operate this route with a Boeing 787 Dreamliner featuring 28 United Polaris® business class lie-flat seats, 21 United Premium Plus® premium economy seats, 36 Economy Plus® seats and 158 standard economy seats. This flight is the only service between the U.S. and Nigeria to offer premium economy product. Flights will depart Washington, D.C. on Monday, Thursday and Saturday and return from Lagos on Tuesday, Friday and Sunday.

This new flight builds on United's expansion into Africa and solidifies United's leadership position to Africa from the D.C. metro area, with more flights to the continent than any other airline. Just this year, United launched new service between New York/Newark and Johannesburg, South Africa and between Washington, D.C. and Accra, Ghana. And this December and January, United will increase its service to Accra from three weekly flights to daily* as customers travel home for the winter holidays. United is also returning its popular service between New York/Newark and Cape Town, South Africa on December 1.

United's new flights comply with each country's COVID-19 protocols and customers should check destination requirements before traveling.

Making International Travel Easier

United is the only U.S. airline to offer its own one-stop-shop where customers can conveniently get "travel-ready" by finding a location to schedule a COVID-19 test as well as upload and store their test results and vaccination records directly through the airline's website and award-winning mobile app with the Travel-Ready Center. The airline's easy-to-use travel tool available on United's mobile app enables customers to reduce stress and save valuable time at the airport right from the palm of their hand. United also announced a collaboration with Abbott and became the first U.S. carrier to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home.

United Next

United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:

  • Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
  • Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
  • Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color.
  • Required all U.S. employees to receive a COVID-19 vaccination.
  • Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. 
  • Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic.
  • Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to  purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
  • Eliminated change fees for all economy and premium cabin tickets for travel within the U.S.

About United

United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL".

*daily flights to Accra this winter are subject to government approval

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

United Airlines to Present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference

By United Newsroom, September 01, 2021

CHICAGO, Sept. 1, 2021 /PRNewswire/ -- United (NASDAQ:UAL) will present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference on Thursday, September 9. The presentation will begin at 10:30 a.m. CT / 11:30 a.m. ET.

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