7 Social Media Tips to Stay Connected - United Hub
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7 social media tips to stay connected

By Katie Van Dam, December 21, 2016

The holiday season is full of laughter and cheer, but often times can be associated with stress especially when winter weather conditions are involved. Here at United, our Social Media Relationship team is determined to help make your travel experience as smooth as possible. Here are 7 tips to stay connected during your journey.

1. Follow us on social

We're on Facebook and Twitter, so be sure to follow us on one or both channels. From travel updates to company announcements, we're constantly sharing what's happening at United so you'll always have the most up-to-date information out there. Plus, our Social Media Relationship team works around the clock to assist customers with travel needs and questions, so please don't hesitate to reach out.

2. Meet Autopilot

We have a new team member, and its name is Autopilot. This service provides an immediate response to those who submit a direct message (DM) to us on Twitter. Ask Autopilot a question and get a quick response on information like your flight status and FAQ's. But remember you can always talk to one of our human agents, if needed.

3. Stick to one channel

Our Social Media Relationship team responds to customers on Twitter, Facebook and Instagram, so you can connect with us on your social channel of choice. However, we'd encourage you to stick to one channel when asking for help on social media. Although it may be tempting to reach out to us on all three channels, sticking to one channel will help to expedite your question which will in turn get you on your way faster.

4. Send us all the details upfront

Our 24/7 team helps many customers around the world, so we'd encourage you to include all the necessary information and details of your experience in one post. Your safety and security is important to us, so please double-check that you are sending any confidential information in a direct or private message (e.g. confirmation numbers, MileagePlus information, baggage reference numbers, etc.).

  • Reservations issues and rebooking We will need to take a look at your itinerary using your MileagePlus and/or confirmation number, so be sure to send us that information right away.
  • Delays and issues at the airport We'll need your flight number, airport information and gate number.
  • Baggage We can also help track down your baggage if you send the baggage file reference number to us in a DM on Twitter or private message on Facebook.

5. Be patient

We work hard to respond to all social media posts as quickly as possible, but as the cold sets in and the snow starts flying, there may be some days where we have a larger volume and it may take us a bit longer to respond. We strive to respond to every customer that comes through our feed, so please be patient. We'll assist as soon as we can — and that brings us to our next tip.

6. Keep an eye on travel waivers

With the winter season upon us, there may be weather that impacts our operations. We'd suggest keeping an eye on the travel waivers we have in place. You can do this by clicking on “important notices" at the bottom of the homepage on united.com where you'll find information on travel waivers. Our Social Media Relationship team can help you get rebooked, so please feel free to reach out with your confirmation number if your flights are impacted.

7. Chat with us

We are committed to building lasting relationships with our customers, so please don't be afraid to talk to us. We want to hear about your travel adventures, flight experiences, and your favorite movies to binge-watch at 35,000 feet. Reach out to us anytime, we'd love to get to know you.

The holiday season is all about reuniting with your loved ones, and we want to make that happen as seamlessly as possible. Whether you need to be rebooked, ask a question, or you simply want to show off your fabulous wing shots and selfies, always remember that our Social Media Relationship team will be there for you every step of the way.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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