America's longest flight is a boon to Asia business travelers - United Hub

America's longest flight is a boon to Asia business travelers

By The Hub team, January 28, 2016

8,446 miles. 16 hours, 20 minutes.

Our newly announced daily nonstop San Francisco-Singapore route is the only nonstop route between Singapore and the U.S. It's the longest scheduled flight by distance operated by any U.S. carrier. And it will be operated with the world's most advanced passenger airplane, the Boeing 787-9 Dreamliner.

But what's most important, and the reason we launched this flight, is that it enables us to better meet the needs of our business travelers who fly to and from Southeast Asia regularly.

"We're improving the way we serve the Singapore market to better benefit our customers – and in the process of determining how to best do that, we designed a schedule that directly took into account their needs," said Andy Buchanan, United's managing director of international planning. "We listened to the overwhelming feedback favoring an overnight flight to Singapore and a later departure time out of Singapore."

Previously, customers left the U.S. on a mid-day flight and connected in Tokyo or Hong Kong to connect to Singapore, arriving around midnight. The return services departed Singapore early in the morning. With our new nonstop San Francisco-Singapore service, customers will depart San Francisco in the evening – allowing them to have a full business day in the U.S. – and arrive in Singapore in the morning. The return flight will depart Singapore mid-morning and arrive in San Francisco the same day at 9:15 a.m.

These new nonstop flights will save customers up to four hours' journey time each way, as compared with the current United one-stop service and competitors' schedules.

The new route also provides convenient one-stop connections for those traveling from 26 U.S. cities that previously required two stops. For example, customers in Cleveland will no longer need to fly Cleveland-Chicago-Tokyo-Singapore; they will fly Cleveland-San Francisco-Singapore – saving them up to six hours of travel time.

In addition to the route's convenient schedule, we'll operate the flight with the aircraft our customers have told us they most prefer – the Boeing 787 Dreamliner.

With all of its comfort-inducing features, the 787 is specifically designed to handle a long route such as San Francisco-Singapore: It has enhanced LED lighting, which can gently simulate a full flying day for longer flights, gradually changing through a spectrum of lighting from day into night; larger windows that are dimmable; the biggest overhead bins in the industry, offering plenty of space for carry-on baggage; cleaner cabin air than any other commercial airplane due to an advanced ventilation system that removes odor while improving humidity; Smoother Ride Technology that leads to an eightfold reduction in the number of passengers who experience motion sickness; and an all-composite fuselage that allows it to be pressurized to a lower cabin pressure, which helps customers experience fewer headaches and less dizziness, while feeling more refreshed after the flight.

"Our business and leisure passengers will arrive less fatigued, and most experience a significant reduction in jet lag – a very important attribute to starting the day in Singapore without the usual effects of long-haul flight," said Ron Baur, United's VP of fleet. "With more 787s and more flights between North America and Asia than any other U.S. airline, United is poised to offer this new San Francisco-Singapore route with the highest level of comfort and convenience possible."

We plan to begin offering the daily nonstop flights between Singapore's Changi Airport and San Francisco International Airport on June 1, 2016, subject to government approval.

"In the past two years, United has launched nonstop service from San Francisco to Chengdu, China; Taipei, Taiwan and Tokyo-Haneda in Asia, and we've already announced new service to Xi'an, China for next summer," Buchanan said. "We're thrilled to add Singapore to that list."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020

Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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