Ask the expert: Jeff Storm talks storms - United Hub

Ask the expert: Jeff Storm talks storms

By The Hub team, January 29, 2016

Storm Talks StormsUnited's Director of Network Operations Coordination, Jeff Storm

Jeff Storm is United's Director of Network Operations Coordination. He and hundreds of others make sure that United is prepared to get you to your destination, safely and reliably. Here are just a few of the ways that Jeff and team also help minimize delays… in the case of a storm.

How United keeps delays at bay

1. Out-and-back flying

Out-and-back flying is a system that stops dangerous weather delays from spreading throughout United's system. Conventional routes might take a plane to cities dotted across the country, but if bad weather hits one of those locations, it could affect connections further down the route. With out-and-back flying, planes start at a major hub then return to that hub. This means local delays stay local and can't cause a ripple effect throughout the network.

2. The Network Operations Center

United's Network Operations Center, also known as the NOC, sits inside the iconic Willis Tower in Chicago. The NOC looks more like NASA mission control than an airline operations center, and it runs 24/7, 365 days a year. Dedicated United employees come in each day with a singular purpose: getting you to your destination safely.

3. Teamwork keeps you flying

While Jeff Storm helps to manage the NOC, he couldn't do it without around 1,300 incredible people managing the day-to-day aspects of keeping thousands of flights in the air. Between flight planning, FLIFO (flight information), weight and balance, flight following, aircraft routing, crew management, maintenance center, disruption management, ground-to-air communication and weather, there are more than 60 real-time applications that allow employees to access up-to-the-minute information so they can plan accordingly.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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