Ask the expert: Jeff Storm talks storms - United Hub

Ask the expert: Jeff Storm talks storms

By The Hub team, January 29, 2016

Storm Talks StormsUnited's Director of Network Operations Coordination, Jeff Storm

Jeff Storm is United's Director of Network Operations Coordination. He and hundreds of others make sure that United is prepared to get you to your destination, safely and reliably. Here are just a few of the ways that Jeff and team also help minimize delays… in the case of a storm.

How United keeps delays at bay

1. Out-and-back flying

Out-and-back flying is a system that stops dangerous weather delays from spreading throughout United's system. Conventional routes might take a plane to cities dotted across the country, but if bad weather hits one of those locations, it could affect connections further down the route. With out-and-back flying, planes start at a major hub then return to that hub. This means local delays stay local and can't cause a ripple effect throughout the network.

2. The Network Operations Center

United's Network Operations Center, also known as the NOC, sits inside the iconic Willis Tower in Chicago. The NOC looks more like NASA mission control than an airline operations center, and it runs 24/7, 365 days a year. Dedicated United employees come in each day with a singular purpose: getting you to your destination safely.

3. Teamwork keeps you flying

While Jeff Storm helps to manage the NOC, he couldn't do it without around 1,300 incredible people managing the day-to-day aspects of keeping thousands of flights in the air. Between flight planning, FLIFO (flight information), weight and balance, flight following, aircraft routing, crew management, maintenance center, disruption management, ground-to-air communication and weather, there are more than 60 real-time applications that allow employees to access up-to-the-minute information so they can plan accordingly.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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