Ask the expert: Mark talks recovering valuables left on board - United Hub

Ask the expert: Mark talks recovering valuables left on board

By The Hub team, December 15, 2015

Have you ever left the airport only to realize you forgot something on the plane?

Each year, we estimate nearly 100,000 items are left behind on our airplanes and at our airports. Our Director of Baggage Strategy and Performance, Mark Zessin is responsible for making sure those lost items are returned to their owners. We sat down with Mark to learn more on what he and his team are doing to recover items left on board.

Planning a trip? Mark offered up a few tips on how to avoid luggage issues, what to do if you leave an item on board a United flight.

  • Put your contact information on personal items, so if they are found we can return them to you more promptly
  • Check in early and verify that your final location is on the baggage claim ticket stub you receive
  • Opt in for automated baggage notifications during check-in
  • Report any lost items immediately, by going to united.com/baggage and completing the lost items form
  • For the best chance of finding your items, always provide a detailed description

For more information on recovering a lost item, visit United's lost item FAQ.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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