How to Tackle Your Child's First Flight This Holiday Season - United Hub

How to tackle your child's first flight this holiday season

By Benét J. Wilson

We've all been on a fight where someone's child is having a tantrum or simply won't stop crying. And at times, we may have become a bit aggravated by the situation. With the busy holiday travel season upon us, here are a few tips and tricks parents should know in advance when it comes to flying with children.

Step 1: Preparation is key

Start by choosing your seats when you book your flight. Not only will it ensure that you are sitting together, but it also allows you to decide where in the plane you and your child should sit. As a rule of thumb, it's generally better to sit toward the back of the plane so that if you need supplies or need to change your child's diaper, you won't have a long walk ahead of you. You may even want to consider buying an extra seat for the comfort and safety of you and your child.

Prior to your flight you'll also want to print your boarding passes at home so there's one less thing to worry about once you're at the airport. Also, make sure your diaper bag has a change of clothes, baby wipes, lotion, favorite toys and extra bottles. Having a bottle on hand during take-off and landing can help alleviate ear pressure.

Step 2: A seamless experience at the airport

Once you're at the airport, it's a good idea to check your bags so you don't have to worry about carrying them from gate to gate. At airport security, make sure to let the TSA officer know that you have liquids in your baggage. Baby formula, breast milk, food and medications don't fall under the Transportation Security Administration's liquid size restrictions.

After clearing security, consider purchasing a membership to the United Club if your airport has one. The club can be a quiet oasis that gives you time to feed and change your child in a private setting.

Step 3: Utilize pre-boarding benefits

Before boarding, make sure to ask a gate agent for a luggage tag for your stroller. That way, when it comes time to board, you can leave the stroller at the bottom of the jet bridge. It will also be waiting there for you when you exit the plane upon arrival.

Also, be sure to take advantage of pre-boarding. Parents with children under age two can board their flight after customers with disabilities and military service members in uniform. This will give you that much needed extra time to stow away items and get your child in their seat prior to takeoff.

Step 4: Don't forget about yourself

Once you take off and your child is settled, take a little time for yourself during the flight. Check out the great inflight food items that may be available for purchase or consider using your child's nap time to catch a movie or a TV show.

With just a little planning and preparation, you, too, can survive a holiday flight with your child in tow.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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