Customers Experience the New Spirit of United - United Hub

Customers experience the New Spirit of United

By The Hub team

On Monday, a mix of media and customers boarded the new Boeing 777-300ER to experience United Polaris℠ from lounge to landing for the very first time. Prior to boarding, our CEO Oscar Munoz addressed fliers inside the United Polaris lounge and before departure, he led a Champagne toast on board to celebrate the special occasion.

United Airlines CEO, Oscar Munoz, pictured with flight crew United Airlines CEO, Oscar Munoz, and the flight crew at Monday's events

On Thursday morning, customers and crew members were equally excited to step on board the aircrafts first revenue flight departing Newark Liberty International Airport for San Francisco. It was the first revenue flight of our new Boeing 777-300ER, dubbed the New Spirit of United. MileagePlus® Premier® 1K® customer Zach Shapiro flew in from Los Angeles just to be on this flight and bought a retro United Airlines T-shirt for the occasion. "I think [this aircraft] is wonderful," said Mr. Shapiro. "United is really upping its game."

777 Captain Dennis Taylor and 777 First Officer Rob Bullington777 Captain Dennis Taylor and 777 First Officer Rob Bullington

Newark-based 777 Captain Dennis Taylor shared his excitement. "It was a wonderful experience!" Dennis said. "It's great to be part of the renewed excitement at United and specifically involved in the roll out of our newest aircraft." Everyone on Thursday's flight got a special United Polaris bear to mark the special occasion. "You always want to be on the first flight," said customer Alexander Navitsky. "I've been on previous inaugural flights, and the atmosphere on board is like a party. Everyone's excited."

This is the first of 14 777-300ER aircraft United expects to place into service in 2017. All of the United Polaris business class seats on this aircraft are forward-facing, in a 1-2-1 configuration, and it features a new, custom-designed hospitality area that offers customers in business class a place to grab a mid-flight drink or snack, as well as redesigned lavatories and LED mood lighting

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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