Transcending Borders and Languages in Tanzania - United Hub
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Transcending borders and languages in Tanzania

By The Hub team

Story and photos by Davis Paul

I have been very fortunate to travel the world telling stories with a camera for the last decade. Being a United MileagePlus® member for many of those years has absolutely opened the world and eased my ability to get around. And, it enabled me to authentically document the way in which different people and cultures do life, which has now become an obsession. How can you make someone feel what you witnessed despite not being there?

Dirt road in Tanzania

The world is full of amazing stories and incredible lessons that can transcend borders and languages. I believe every location is uniquely beautiful on it's own, we just need to see it for what it is and not in comparison to others. Bangladesh can be just as beautiful as Tahiti if we remove expectation and appreciate the uniqueness each location has to offer.

However, of all the trips I have ever taken, out of every project I have embarked on, from X Games to Real Madrid, there is one that hit me in a very different way. That was my trip to Tanzania to work on the border of Burundi out of two Refugee Camps. I was contracted to help train and build soccer programs within the camp as well as create content that would provide impactful insight into the circumstances taking place throughout the region as well as to connect the outside world with these amazing people fighting for their lives. I had zero preparation for the trip, having only booked my flight a week in advance. I had never traveled to Africa, let alone a refugee camp that couldn't be more difficult to get to. In fact, it was roughly 38 hours of travel by myself including having an 8 hour drive on something that barely resembled a road. Because it was so last minute, I actually wasn't able to secure a driver to take me to the town of Kibondo which meant once I landed, I had to find any local with a car who would be willing to take me the distance. Luckily, I found a man named Frankie who had a Toyota Corolla which consequently broke down within the first hour of our journey.

Group of kids in Burundi, Tanzania

Once I arrived, I had never witnessed life in this manner. Hundreds of thousands of refugees all piled together within 2 square miles. Mud huts, tarps, tents, anything and everything to sustain life was being used. Almost everyone in this camp had lost a loved one to violence yet I had never seen so much hope and joy. It completely changed my perspective on life to live amongst these people for 3 weeks. I ate with them everyday in the camp, eating the local food with my hands. To hear their stories, to see how they live and to dream with them on the brighter future they all hope exists was truly humbling. I'll never forget the lessons I learned within this camp and from these people — their love and optimism despite having experienced unimaginable tragedy was uplifting. When I asked if there was one message I could bring back to the United States, they simply would say, "we just want people to know we exist". I hope that my time and efforts there at least provided that. Although I tried to make the biggest impact I could while there, it is safe to say I was the one impacted the most and I will be forever grateful for that. I just hope I can help in half of the way they helped me.

Davis Paul pictured in Tanzania

I'm never sure where the next story will exist, but I can guarantee you'll find me on the ground, always laughing with a camera in hand. Traveling is a gift that allows us insight into both our differences and similarities, and the more you travel, the more you realize we all share in the same struggles, same hopes and same dreams. I believe that despite bad things happening, the world is full of good — we just need to seek it in every situation.

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Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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