Our employees who have been affected by the storm are getting help from their co-workers to ramp-up operations at various airports throughout mid-Atlantic and Northeast states.
We’re in the midst of carefully repositioning hundreds of aircraft, thousands of crewmembers and tens of thousands of employees who work in the areas of Airport Operations, Technical Operations and Contact Centers. We also continue to help ensure the safety of our employees.
On Tuesday, October 30, we resumed operations at Cleveland (CLE) and Washington Dulles (IAD) and on Wednesday we resumed limited service to Newark (EWR) and New York-Kennedy (JFK). New York-LaGuardia (LGA) reopened on Thursday. As conditions permit and as we’re able to appropriately position aircraft and crews, we’ll increase operations at these and all other airports in the affected area in the Northeast.
Where possible, we’re using larger-capacity aircraft or adding extra sections to allow more customers to travel in and out of the affected airports.
Support for affected airports
We’re sending teams of employees to help at our hubs and other airports along the East Coast. As of now, more than 500 employees have joined in the support effort. On Tuesday, 40 Customer Service employees from Houston (IAH) arrived at Dulles. On Wednesday, approximately 250 additional Customer Service and Ramp employees came from Houston, Los Angeles (LAX), Denver (DEN) and San Francisco (SFO) to help out at Dulles, Newark and JFK. Another 100 from Chicago, Cleveland (CLE) and our headquarters are prepared to head to New York-LaGuardia and Philadelphia (PHL) on Thursday.
“The outstanding efforts of co-workers has allowed us to execute the largest and most complex aircraft scheduling ever undertaken by an airline,” said our Chief Operations Officer and Executive Vice President Pete McDonald.
We’re also establishing a remote Customer Service group at our Elk Grove Village, Illinois, office to provide additional customer service support for remote check-in and re-accommodations as our aircraft continue to return to service at Newark and Dulles.
To help employees who have lost power at home, we’re working to distribute available generators, which should arrive over the next few days at Newark and Chicago. We’re also providing emergency assistance through a special employee relief fund.