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      • MileagePlus
    • Credit cards and the 2012 MileagePlus Program
    • Posted Feb 21, 2012 at 6:00 AM
    • By now, you’ve heard all about the 2012 MileagePlus program and what to do if you have both MileagePlus and OnePass accounts. One topic that we’re getting questions about is our loyalty program credit cards — specifically, what’s going to happen once the two programs merge.
       
      United Airlines MileagePlus Explorer CardWe’ve prepared a set of questions and answers based on what we’re hearing from you and your fellow travellers. We hope this helps give you the information you’ve been seeking.
       
      Before we jump into the FAQs, here’s the low-down: If you have a United credit card,  a Continental credit card or both, you don’t have to do anything right now. Here’s a summary of the credit card changes.
       
      If you have a Continental OnePass Plus credit card
      Your Continental Airlines OnePass® Plus Card will now be referred to as the United MileagePlus® Explorer Card on your statements and other cardmember communications.  You will receive your MileagePlus Explorer Card no later than September 2012.  This replacement card will have the same account number, annual fee and benefits along with a new expiration date. In the meantime, keep using your current card as you always have.
       
      If you have a United MileagePlus credit card
      Chase and United are proud to continue providing you with unique ways to earn award miles and enjoy exclusive cardmember benefits.  All you need to do is continue using your current credit card from Chase to earn award miles. Rest assured, your miles will be posted to your MileagePlus account.
       
      In keeping with United’s evolving brand, your credit card from Chase will soon have a new design. You will receive your new MileagePlus card no later than September 2012. This replacement card will have the same account number, annual fee and benefits along with a new expiration date.  In the meantime, keep using your current card as you always have.
       
      If you have both credit cards
      If you currently have both the OnePass Plus MasterCard® and the MileagePlus Explorer Visa®, after the merger on March 3, 2012, you will have two MileagePlus Explorer cards: a MasterCard and a Visa. If you want to retain both accounts, there’s no need to take action. To find out if you can consolidate your accounts, call 1-800-888-8756 to reach a dedicated Customer Service Specialist who can provide you with your options. 
       
      For more information about your MileagePlus or OnePass Plus card, visit chase.com/united or call 1-800-888-8756.
       
      Frequently asked credit card questions
      These FAQs aim to answer questions you have about the two credit card programs and the details related to the move to a single program.
       
      I am a Continental OnePass Plus cardmember and I want the Explorer card. How do I apply?
       
      There’s no need to reapply. Your Continental Airlines OnePass® Plus Card will now be referred to as the United MileagePlus® Explorer Card on your statements and other cardmember communications.  You will receive your MileagePlus Explorer Card no later than September 2012. This replacement card will have the same account number, annual fee and benefits along with a new expiration date. In the meantime, keep using your current card as you always have.
       
      If I close one United card and open a new one, the Explorer, will Chase run my credit again? 
      Yes. Whenever a new application for a Chase credit card is submitted, Chase will request information from the credit reporting agencies.
       
      Why can’t I get an Explorer card?  Will the OnePass Plus card become the Explorer card? 
      Yes. Your Continental Airlines OnePass® Plus Card will now be referred to as the United MileagePlus® Explorer Card on your statements and other cardmember communications.  You will receive your MileagePlus Explorer Card no later than September 2012. This replacement card will have the same account number, annual fee and benefits along with a new expiration date. In the meantime, keep using your current Card as you always have.
       
      Will my OnePass MasterCard eventually be a Visa card?
      No. If you have a MasterCard today, your card will remain a MasterCard.
       
      Do the miles earned with the MileagePlus Visa count toward elite status?  How about the miles earned with the Explorer card?
      No. The only card miles that count toward elite status are the Elite Status Miles (EQM) earned on a few of our cards.  To learn more about those products, visit united.com.
       
      If I am a MileagePlus cardmember and I book corporate travel with another card besides my MileagePlus Explorer card, will my first checked bag be free? 
      No, the MileagePlus Explorer card must be used to purchase the ticket.
       
      What are the benefits for my authorized user?  Does the authorized user get checked bag fees waived or get priority boarding? 
      An authorized user will only receive the benefits if they are traveling with the primary cardmember. The card is linked to one frequent flyer number for the primary cardmember, and the benefits are based on the frequent flyer number.
       
      If I’m a new Explorer cardmember, do I need to show that credit card for priority boarding? 
      No. By entering the MileagePlus number at the time of ticket purchase, the boarding pass will automatically print with the correct priority boarding zone.
       
      How can I receive my first checked bag for free?  
      In order to get the baggage benefit you must purchase your ticket with your OnePass Plus or MileagePlus Explorer card. And remember to include your MileagePlus number at the time of ticket purchase.

      Do I get priority boarding on a Continental flight if I have the new Explorer card? Do I get priority boarding on a United flight if I have the existing OnePass Plus card?
      Yes, as long as you use the credit card to book the trip, the Priority Boarding benefits are reciprocal between the airlines.
       
      What is Last Seat Availability? 
      Last Seat Availability means that you can use a Standard MileagePlus Award to book any seat, any time, on any United flight – a benefit that will always be available to you as a cardmember. There are no limitations, no restrictions and no blackout dates. If seats are available for sale, they can be redeemed with miles at the Standard MileagePlus award level.
       
      What happens to my mileage balance after the two systems merge?
      Your mileage balance will not be affected by these changes.
       
      Will I still receive miles for credit and debit card charges?
      Mileage earned for our debit program ended on July 13, 2011 but you will continue to earn miles when using your MileagePlus credit card.
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