UPDATED (originally posted on Jan 17, 2012)
On March 3, the 2012 MileagePlus® program began, and MileagePlus became the single loyalty program for the new United® and for Copa Airlines. This article includes important details about account numbers, PINs and passwords, as well as some notes about what to expect for the weekend of March 3, as we complete our system migration.
Your account number
When the 2012 MileagePlus program began on March 3, each MileagePlus account number was converted to be eight characters. To learn your new account number, log in to united.com with your 11-digit account number. Your new number will then display.
- If you had only a MileagePlus account before March 3, you were assigned a new account number. On March 3, this new number became effective and your 11-digit number was retired.
- If you had an account in both programs and they were linked, your OnePass® account number became your MileagePlus number, as of March 3.
Your 11-digit MileagePlus number will be recognized for a short time after March 3 to allow you time to update profiles with partners, travel managers and travel agencies – wherever your 11-digit MileagePlus number is stored.
Any reservations that already include your 11-digit number have been automatically updated with your new number – you won't miss out on any miles.
If you have a MileagePlus Credit Card, continue to use it just as you always have. The miles you earn with your card will continue to credit to your account, even though your MileagePlus account number has changed. Your card remains valid even if it displays your old account number or the previous MileagePlus logo.
PIN, password and website profile
The united.com website adopted the look of the former continental.com website but continues to provide all the travel and account management tasks needed to manage your travel. Because the website moved to a different platform, it is important to understand how the move may have affected your sign-in credentials and your website profile. One important change to note is that effective March 3, all MileagePlus account numbers were assigned a PIN as an additional security benefit.
Now that the 2012 MileagePlus program is in place, there are a few aspects of your travel experience that work a little differently.
The names of our premium cabins havev been aligned across our entire fleet. On international routes with three-cabin aircraft, we've introduced United Global First®
as the name of the first-class cabin, offering customers a higher level of privacy and the luxury of a flat-bed seat, personalized attention and priority airport services. Learn more
Upgrades. Please note the following updates to our upgrade policies.
- You can request to be put on the waiting list for Mileage Upgrade Awards, Regional Premier® Upgrades and Global Premier Upgrades until 24 hours before departure. Within 24 hours, these upgrades can be requested only at united.com or through United reservations, and only if upgrade seats are available. Learn more.
- For Mileage Upgrade Awards that require a co-pay, the co-pay is collected when you request the upgrade. If you are not successfully upgraded, the co-pay is refunded and your miles recredited for no fee. Learn more.
- On select flights, Premier members traveling on full-fare economy Y and B fares, as well as Premier 1K® members traveling on M fares, are eligible for instant upgrades as early as time of ticketing. Learn more.
- A companion traveling on the same reservation as a Premier member may be confirmed for a Complimentary Premier Upgrade before the day of departure if upgrade seats are available. If the upgrade is confirmed before check-in, the Premier member and the companion remain on the same reservation. Learn more.
Flight credit. Our process to credit flights to your account runs once a day rather than in real time.