Note: We have concluded the Outperform Recognition Program, with the end of the most recent nomination
period (June 30, 2013). This month we’ll announce the winners of the third
nomination period (January – March 2013). We’ll also draw the winners from
the most recent nomination period (April – June); we’ll award those prizes in
As part of our Outperform Recognition Program, on Friday we awarded $125,000 to co-workers across the company for their excellence in customer service during a special celebration at Houston Intercontinental Airport (IAH).
As we reported earlier on the Hub, during the program, which began in June 2012, we invite eligible MileagePlus® members to nominate eligible employees for excellent service at the airport, on the phone, on a flight or at any other point in their experience with United and United Express. Nominees can serve many different functions and include pilots, flight attendants, ramp employees and customer service staff.
Note: To successfully submit your Outperform nomination, you must limit the number of characters entered in the Service Story box to less than 300.
For each four-month nomination period of the program, we randomly select 16 winners. Throughout the initial quarter, customers submitted more than 9,000 employee nominations.
“We’re committed to recognizing and rewarding our co-workers when they do an excellent job for our customers. It’s our job to provide our customers with the best experience possible when they’re traveling with us,” said Jeff Smisek, chairman, president and CEO of United. “The more than 9,000 nominations customers submitted are all great examples of co-workers who make it their priority to deliver outstanding travel experiences every day.”
Jane Doucette, a Houston-based flight attendant of 18 years, won the Grand Prize of $50,000 in cash for service she provided to customer Jonipher Kwong of Honolulu during a flight to Los Angeles this past summer. “I’m a big believer in recognizing people when they do great work,” said Kwong. “Jane ‘outperformed’ during my flight from beginning to end – I felt the whole flight was all about me. She knew just how to personalize it.”
For submitting the winning Grand Prize nomination, the airline awarded Kwong with a voucher for two round-trip tickets valid for international travel to anywhere United flies.
Other customers who submitted winning nominations received frequent flyer mileage awards.
Here are a few of the comments that our customers submitted about the winning employees:
“Alessio is an angel. He was pleasant, smiling and made my flight from London fun. He is why I will fly United.”
“Brian consistently makes travel smooth and effortless in Albany. I go out of my way to choose United because of him.”
“Renee was absolutely wonderful in helping us with our flights to Europe. Diligent, mindful and responsive. A true gem!”
The current Outperform Recognition Program nomination period runs from Jan. 2 through March 31, 2013.