Note: We'll include information throughout this article for MileagePlus members who are signed in to their accounts.
If you'd prefer to use the website's main navigation bar to access your reservation, simply hover your mouse over the Reservations tab at the top of any page on the website and select Change/View Existing Reservations. This will bring you to the Manage Reservations page.
Scroll to the bottom of the page, enter your flight confirmation number and your last name in the text boxes, and select Find. You're now on the View Reservation by Confirmation Number page.
A quick look at the View Reservation page
The View Reservation page is brimming with things you can do. At the top you’ll find a number of links, with details about your flight segments just below. At the bottom of the page you’ll see buttons for changing flights, viewing or changing your seat and redeeming an upgrade.
For a walkthrough of some of the different tasks you can accomplish on the View Reservation
page, read our related article on managing your reservation
At the top of the View Reservation page, select the Change Flights link or, at the bottom of the page, choose the Change Flights button.
The Change Flights page opens.
Now let’s jump into the process of making changes to your flight.
Change a purchased reservation
Here we’ll show you how to change your flight for a reservation that you’ve purchased. Later, we’ll go through these steps for a flight that you’ve booked using MileagePlus award miles.
At the top of the Change Flights page, you’ll see the original fare for the ticket that you purchased. Choose the flight or flights you’d like to change by selecting the appropriate checkboxes, and then select Continue.
The Enter New Flight Search Criteria page opens.
If more than one person is on this reservation, at the bottom of the page, select to change flights for just one person or for all the people associated with the reservation.
At the top of the page you'll see your original flight details. You have the option to remove the flight segment that you selected or just change some things, like the departure and arrival cities, the departure date and time and the cabin class.
After you’ve made your changes, press Continue.
The Select Flight page opens. It shows flight search results based on the criteria that you just entered.
Create your new itinerary by choosing the Select button next to the new flight you want, and at the bottom of the page press Continue.
The Review Trip Itinerary page opens.
Review your flight details, including the change fee and, if the new flight costs more than the original, any additional fees, and then select Continue.
Before we complete the ticket-change process, let’s take a look at what you’ll see when you make changes to an award ticket.
Change a reservation booked with award miles
Making changes to award tickets is basically the same process as the one we just showed for purchased tickets. Of course, as you move through the different pages, instead of seeing dollar amounts, you'll see the number of miles used to book the original flight and any additional miles required to switch to a different flight, as this Change Flights page shows.
When you go to review your trip itinerary, you’ll find out whether the changes you’ve made require you to use more miles or buy more miles (if you don’t have enough available miles).
Complete your reservation changes
At this point in the process of changing your reservation, you’ll move through the same pages for both purchased tickets and tickets booked using award miles.
On the Change Flights page, after you select Continue you’ll land on the Review Traveler Information page.
Take a look at the information on that page and if not changes need to be made, select Continue.
The Payment Information page opens.
Here you'll see the original price or miles used. (In this particular example, no additional fees are collected for the ticket change.) You’ll also see Refund Fee and Change Fee details.
To complete the process of changing your reservation, scroll down to the bottom of the page and select the I agree - Continue to Change button.
The Thank You page opens, showing your Purchase Summary details.
That's it! For related information, be sure to look through our Frequently Asked Questions
on the Connections page here on the Hub.