We’re going to walk through how to check in for your United flight from an airport kiosk. For a guide to checking in online, read our article “Check-in options: Online”.
Before you leave for the airport
Be prepared for the check-in process, by making sure you have your United confirmation number, ticket number or MileagePlus® number on hand.
Tips: To help ensure your trip goes smoothly, allow enough time to check in and pass through security:
- For domestic flights, we suggest you check in at least one hour prior to your scheduled departure.
- For international itineraries, we suggest you check in at least two hours prior to your scheduled departure. This gives you extra time in case any travel documents need to be collected.
You can find specific check-in and airport processing times at united.com.
When you arrive at the airport
When you get to the airport, you can go directly to one of our check-in kiosks. If you have bags to check, go to a baggage check-in kiosk at the airport.
To find your reservation you can:
Another way to search for your reservation is by entering one of the following:
A note about passports: There are two changes to the check-in process that you should be aware of if you’re used to traveling with United:
If you’re a United customer and are booked on an international flight, you no longer need to enter your passport information manually when you check in. To store your passport information for later use during online check-in, you must first swipe your passport at an airport kiosk or hand it to an airport representative for validation. This means that customers that didn’t have their passport stored in the Continental system will not receive their boarding pass right away until their passport has been swiped or verified by an agent.
You can store only one passport at a time in our system.
Next, you’ll see a screen with multiple offers including the ability to:
You can choose to add one or more of these options or select to continue with the check in process by selecting No thanks, Continue to check-in at the bottom of the screen.
Review travel details
On the Review travel details screen, you can:
- Change your seats.
- Add information to your loyalty program account.
To bypass these options, simply select the Continue Check-in button at the bottom of the screen.
1. Select the Change Seats button to proceed to a screen showing the seat map for the aircraft assigned to your flight. You can view your current seat assignment, change your seat assignment, select your seat or, when applicable, purchase an Economy Plus seat if available.
Tip: This does not apply to Premier members.
When you’ve finished with your seat selection, select Continue.
2. Back on the Review travel details screen, you can select the Edit Frequent Flyer button to continue to the Select your Frequent Flyer Program screen, where you can choose your loyalty program and add your member account number. To proceed with check-in, select Continue.
Note: Here you may add only a MileagePlus number — not a OnePass number.
If you have bags with you that you’d like to check, you can do this from baggage kiosks. The Are you checking bags? screen gives you the option to select No Bags or Yes.
Note: As we mentioned at the beginning of this article, you can check bags at certain airport kiosks — not at every kiosk. Before you begin the check-in process, it’s important that you confirm that you’re at an appropriate kiosk for checking bags.
Selecting Yes brings up a screen where you can enter the number of bags you wish to check for each traveler.
At the bottom of the screen you’ll find the fee for checking the bags that you listed. You’ll also see a button that you select if you have “exception items”: strollers, infant seats, wheelchairs or other assistive devices and ski boots.
Print boarding passes
When you’ve finished making your selections, you can continue to print out your boarding passes.
After your boarding pass prints, the final screen includes your flight’s boarding time and the option to print out your receipt. That's it — you're all checked in.