Looking for information relating to your travel on United? Whether it’s booking a ticket, checking in online or using your MileagePlus® credit card, we offer a number of ways you can locate answers online without having to call customer service.
Take a look at the top-right corner of the pages on united.com. See the friendly-looking lady in the blue shirt? That's Ask Alex, our virtual guide. She not only automatically returns answers to questions or words that you enter in a text box, but she goes the distance, pointing you to related Web pages on united.com.
Here's how to get started with Alex. Just go to any page on united.com and select the Ask Alex image in the top-right corner of the page. Your mouse click opens a separate Ask Alex window.
If you have the sound turned up on your computer, you’ll be treated to the sound of Alex's voice greeting you and inviting you to type something into the text box. Within the Ask Alex window, you'll find Alex’s welcome message and a request for your text entry.
Type in a question, or, if you don’t have something specific to ask, simply enter a phrase or keywords. After you've entered text, get results by selected the Ask Alex button. Using your typed input as a guide, Alex responds in spoken format and written format, with her text answer appearing in the window. If we have a Web page on united.com that relates to the topic you're asking about, that page automatically opens in your browser. The Ask Alex window features additional links that help you complete your task or get more information.
Whether you’re a first-time visitor to united.com or you book travel with us frequently, Alex can help you find what you're looking for before, during and after your trip.
The Site Map
Want to go even deeper into the different topics covered on united.com? At the bottom of all pages on our website you’ll see a set of links. Choose the Site Map link to open our Site Search page.
You can enter a word or words into the search box at the top of the page and press Find to get results. Or, you can view the list of linked topics under these headings:
The United Hub
We’re here for you! Explore our website for direct answers to questions about using our travel websites, airport kiosks, mobile devices and more.
Our News section keeps you current on what’s changing and when with news briefs, feature articles and associated Frequently Asked Questions (FAQs). Within our Connections area you’ll find more Frequently Asked Questions conveniently organized into four categories: Company + Operations, MileagePlus, Mobile + Digital and Web. On our Videos page you can watch United Quick Tips to get up to speed on a number of travel-related tasks or just sit back and take in our company videos.
You can also view what your fellow travelers are saying, through comments from our United Facebook and Twitter pages.
Here are some quick links to pages on united.com and unitedhub.com that cover popular topics related to your travel.
How do I change my ticket?
To learn all the ways you can make changes to a reservation you’ve made, view our change your ticket online
article on the Hub.
Is Economy Plus on all your aircraft and how do I upgrade?
We have details about the Economy Plus seating, how you purchase it and the progress we’re making bringing this feature to the aircraft in our Continental fleet:
How do I change my seat assignment?
Read our article on the Hub about managing your reservation
. Also, see the previous topic on Economy Plus for a link to our article about purchasing that extended-legroom seating option.
We hope this helps you get right to the information you’re looking for on united.com and unitedhub.com!