We’ve updated united.com to make it easier for you to determine what checked baggage service charges will apply to your journey as you plan your trip.
Details on DOT changes
There have been some significant changes to United’s checked baggage service charge policy that you should know about. In accordance with recently enacted U.S. Department of Transportation (DOT) regulations, we are required to calculate checked-bag charges based on the policy of the airline whose flight number is assigned to the first segment of your itinerary. (You’ll hear this referred to as the “first marketing carrier” in your itinerary.)
It’s important to know that the first marketing carrier’s service charges will apply throughout your entire ticketed journey, regardless of the number of flight segments it takes for you to get from your point of origin to your destination and back.
How is this different than before? Previously, you paid service charges for checked bags based on the policy of the operating carrier for each leg of the trip. For example, even if you purchased your tickets on united.com, if you were flying on a Lufthansa aircraft, you would pay Lufthansa’s baggage service charges.
Service charges front and center
With the DOT rules in place, we now offer an easier way for you to get estimated service charges for your first and second checked bags. Let’s say you want to purchase a ticket on united.com. Our new baggage calculator
is a helpful tool for viewing estimated service charges for checked bags.
Tip: For more information about bags on united.com, go to the Travel Information tab of our main navigation bar and then select Baggage Information.
Besides being able to view your first and second baggage service charges for the flight you just purchased, you’ll also see your baggage charges displayed after you book, on the Manage Reservations: View Current Reservation page.
In addition, we show the service charges on flight confirmation emails and on your eTicket receipt confirmation.
The baggage calculator in action
Previously on united.com, we showed the service-charge policy and then presented you with a chart of destinations and baggage charges, leaving it to you to figure out what you owed for checking your bags. Now, with the baggage calculator’s dynamic-display functionality, we can obtain your itinerary information and check to see who the
marketing carrier is for the first segment of your journey. Then, we check for any exceptions based on your status and memberships, allowing us to show your first and second checked-bag service charges.
Using our baggage calculator, you can enter information for an already-booked flight into the fields and you’ll see your first and second checked-bag service charges right there on the page.
For a trip that you’re thinking of taking in the future, you simply select your departure and destination cities, and the baggage calculator goes to work crunching numbers behind the scenes, and then displays your first and second checked-bag service charges. You can also select your membership or status, your cabin or your planned departure date for more detailed information.
Why is this a big deal? For one, you can find out almost instantly what the service charges are for your first and second checked bags. Second, you can get this information before you go anywhere. Finally, you can determine whether you qualify for any waived baggage service charges.
The next time you’re planning to travel with us or you want to get more details on baggage options and fee-waiver opportunities, give our new baggage calculator
a try. And be sure to let us know what you think by posting a comment with this article.