UPDATED (originally posted on Feb 18, 2012)
As part of our airline-integration efforts, we have introduced common names for our premium cabins across our fleet. We’ve also aligned the menus, services, content programming and amenities that we provide customers traveling in these cabins.
On March 3 we completed our transition to a single passenger service system (PSS) and began using a common reservation system for booking flights. You're now able to book seats in United BusinessFirst® and United Global FirstSM on our website. In addition, we’ve provided signs at our airports that help direct you when you check in for flights.
Common premium cabin names on international long-haul routes
We’ve introduced common names for our premium cabins across our entire fleet of United and Continental aircraft on international long-haul routes. These planes primarily fly between the U.S. and most international long-haul routes to Africa, Asia, Australia, Europe, India, the Middle East and some South American destinations. The aircraft also route between Tokyo and Singapore, Bangkok, Taipei, Seoul and Honolulu.
Two major changes that you should know about:
United Global First - United Global First ise the name of our first-class product on three-cabin aircraft. You get a higher level of privacy and the luxury of a flat-bed suite, personalized attention and priority airport services.
United BusinessFirst – Our business-class product is now on the United fleet, elevating business-class services and comfort for long-haul international flights. United BusinessFirst is the name of the front cabin on two-cabin aircraft and the middle cabin on three-cabin aircraft.
Premium cabin names on other routes
In other markets, the name of the premium cabin depends on where the aircraft flies. Most aircraft on other routes have two cabins. In these markets, the aircraft itself is the same but the cabin might have a different name depending on the route.
United First - United First® is the front cabin for customers traveling within the U.S., including Hawaii and Alaska.
United Business - United Business is the front cabin on all other routes. This includes flights operating to and from Canada, Mexico, the Caribbean, Central America and northern South America, as well as intra-Pacific routes where United Global First and United BusinessFirst are not available.
Note: This includes two-cabin aircraft operated by United Express.
We occasionally operate a three-cabin aircraft on these routes. In these cases, the front cabin is called United First and the middle cabin is United Business.
Standardizing on premium features
We have aligned the meals, services and amenities we offer to customers on our long-haul international routes. While we provide an elevated level of service in both United Global First and United BusinessFirst, we have standardized the premium features we offer so that customers have a consistent travel experience across our fleet.