Since 2010 when we first announced the United-Continental merger, we’ve made major strides toward integrating the two airlines. Throughout 2011, we’ve been working to combine vital components of both airlines, aligning a number of procedures, products and services to make sure you can navigate our airport terminals with efficiency and ease.
The work we’ve done to date has focused on two major initiatives: consolidating our brand and bringing together airport operations.
A consistent look and feel
We are rebranding our airports using a phased approach. We have completed rebranding of airport check-in and boarding areas at all our hubs and are in the process of rebranding our smaller airports. You will continue to receive required information about the airline that is operating your flights, whether it is United, Continental or a regional affiliate.
Following are some of the many airports that have already gone through the rebranding process:
· Chicago O’Hare (ORD)
· Cleveland (CLE)
· Denver (DEN)
· Houston (IAH)
· Los Angeles (LAX)
· New York/Newark (EWR)
· San Francisco (SFO)
· Tokyo Narita (NRT)
· Washington Dulles (IAD)
A streamlined check-in, boarding and gate experience
You’ve probably already noticed some changes to check-in procedures, boarding priorities and gate processes, including Premier Access® priority airport services (formerly Continental EliteAccess®). We have established consistent check-in and boarding times across United and Continental for both domestic and international flights, which now share common boarding procedures. Early boarding is now in effect for all Continental and United flights for these groups:
· Uniformed military personnel
· Business class and BusinessFirst® customers
· Premier-level frequent flyers
· Families with children under the age of four
If you’re a member of United ClubSM — the new name for the combined United and Continental airport clubs — you may have noticed that all our lounge locations include free Wi-Fi and are stocked with complimentary beverages including beer, wine and spirits.
Aligned policies and procedures
To provide a consistent experience for customers traveling on both airlines, we’ve aligned a few of our key customer policies along with associated fees. These include same-day flight changes and standby, and children flying without an adult.
Until the integration process is completed, you may find that some products and services vary across United and Continental-operated flights. Whether it’s consistent branding, signage, products or services, we strive to deliver the amenities that you value most and to make your travel experience as smooth as possible during this transition.