This week we opened a new Global Services
reception lobby for top frequent flyers at our New York hub at
Newark Liberty International Airport. The new lobby offers personalized
check-in and travel services to members of our invitation-only Global Services
program, and to customers traveling on long-haul international flights in United
Customers will access the new
lobby via the Premier Access entry located at Door 4 of the Terminal C
mid-level departures area. Adjacent to the C-2 security check-point, the
reception area features four full-service check-in positions staffed by Global
Services representatives wearing easily identifiable uniforms – gray suiting
with gold ties or scarves. The reception area provides direct access to four
newly constructed security lanes, which can be used either as TSA PreCheck
lanes or standard lanes for customers who are not PreCheck-eligible, depending
on demand. Customers using these lanes will have convenient access to the
United Club in concourse C-3.
The decor of the new space
closely mirrors the new United Club design concept that we
introduced last year.
"United's new Global
Services reception area at our New York hub will
enable us to provide the high level of service our most loyal customers expect,
while the expanded number of security lanes will expedite screening for all
customers," said Jimmy Samartzis, our
vice president of customer experience.
"This project is the latest step in
our continued efforts to offer a more flyer-friendly premium travel experience
for United customers."
We also announced we will
expand our tarmac transportation service, currently offered in Chicago and Houston, to Newark
Liberty beginning today. We will offer the chauffeur service, using
Mercedes-Benz GL-Class vehicles, to some Global Services members and United
Global First customers who are connecting at Newark to a
domestic or international flight. Where feasible, representatives will meet
Global Services and United Global First customers with applicable itineraries
who may have tight connections and will drive them across the tarmac to their
We offer the service to
surprise and delight our top customers who may have a tight connection or who
have a substantial distance to travel between connecting flights.
We launched the tarmac
transportation service at our Chicago and Houston hubs in July 2013 and plan
to add the service at other U.S. hubs later this year.
United and Mercedes-Benz USA have also recently partnered to provide other
exclusive benefits, including pricing incentives and bonus miles, to
MileagePlus Premier members who purchase or lease new Mercedes vehicles.
Full details of the program and
current offers are available at united.com/Mercedes.