UPDATED (originally posted on Jan 19, 2012)
We understand the concern our customers have about their animals’ safety and well-being during travel and are committed to providing a safe and comfortable travel experience for everyone, furry friends included.
As part of our efforts to merge the policies and airport procedures of our two airlines, on March 3, 2012, United adopted PetSafe®, the award-winning program for traveling with animals.
United PetSafe simplifies the travel process for our customers and their pets. Effective for travel beginning on or after March 3, 2012, except for small animals that you'll carry on board with you*, we no longer check in animals at the airport ticket counter for travel in the cargo area of the plane. Instead, they are accepted and delivered at cargo facilities or express package SPD (Small Package Dispatch)/QuickPak offices worldwide.
*Small animals may still travel in the cabin in accordance with existing policies. Read the details
The PetSafe program provides these benefits:
A dedicated 24-hour Live Animal Desk
United employees worldwide who have completed a USDA-approved, customized live animal-handling course
Enhanced tracking and tracing capabilities.
Dedicated PetSafe handling teams in all airport hubs
Weather and proactive shipment monitoring
More PetSafe climate-controlled vans than any other carrier
Pet hotels at Newark, Houston and Chicago airports
These program enhancements help reassure you that your animal is safe during travel.
For PetSafe pricing, select the PDF link on the Rates page
Who to call with questions
When you call to arrange travel for your pet, you'll receive instructions for where to take your animal once you arrive at the airport. Because PetSafe pricing varies based on the size of the kennel and the travel desintation, you can also get pricing information when you call.
We suggest you visit the Travel for animals page
and our dedicated PetSafe page
on the united.com website for helpful tips, recommendations and procedures for taking your animal with you when you travel.