April 30 was the official opening day of our new 10-gate concourse in Boston Logan International Airport. The expanded Terminal B concourse brings all our Boston operations under one roof, offering greater convenience and consistency to our customers.
The new space features several of the latest self-service technologies that will streamline the airport experience for seasoned travelers and enable our employees to spend more time with customers who need extra assistance. These modern features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel challenges more easily.
“From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value,” said Jeff Foland, our executive vice president of marketing, technology and strategy. “We’re grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers.”
United and Massport invested more than $170 million to build the 97,000-square-foot concourse, which includes a new ticketing lobby, improved security screening checkpoints and a spacious new United ClubSM where our premium customers can relax and recharge with complimentary Wi-Fi and multiple power outlets while enjoying beverages, light snacks, and more. Travelers will also enjoy the concourse’s contemporary design and conveniences, highlighted by accessible in-seat power and a variety of comfortable seating choices.
"This magnificent building is an investment in customer service and convenience," said Massport CEO Thomas P. Glynn. "It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions."
United in Boston
We have proudly served the Boston community for decades, providing customers up to 50 daily departures and access to each of our domestic hubs and our leading global route network.
Beginning May 19, we will launch service with the newest addition to the United Express fleet, the Embraer 175
aircraft, on the Boston-Chicago route. The Embraer 175 offers more personal space for customers, with wider seats and aisles than other regional aircraft.