Our new United Club location is open and ready for members in Concourse A at Seattle-Tacoma International Airport (SEA). This is the second of our clubs to feature our new design concept – the first being our club in Terminal 2 at Chicago O’Hare (ORD), where we unveiled the new design prototype last year. (Read our article.)
Our 6,096-square-foot United Club in Seattle features a new interior, views of the Cascade Mountains, a refreshed bar and lounge overlooking the United terminal and additional workstations and power outlets. The new and improved furnishings provide a comfortable space for customers to relax or work.
"The new United Club in Seattle offers customers a warm, relaxing and improved airport lounge experience," said Martin Hand, our senior vice president of customer experience. "We are investing in our products and facilities, in the air and on the ground, and offering customers more ways to relax, be productive and enjoy their overall travel experience."
We’re investing more than $50 million this year to renovate several of our United Club locations. We expect to open a new United Club in Terminal 2 at San Diego International Airport later this summer.
Additionally, at select United Clubs in several of our hub cities, including Chicago, Los Angeles, Houston and New York/Newark, members can enjoy a complimentary guided tasting of Glenfiddich, the award-winning single malt Scotch whisky. We have created a custom-made bar as a dedicated area where customers can enjoy a pre-departure dram while learning about whisky. The tasting events will occur throughout 2013.
As with all United Club lounges, members have access to complimentary snacks, beverages and Wi-Fi.
Other airport enhancements
The Seattle United Club opening coincides with the consolidation of our terminal facilities to Concourse A as well as repositioning our ticket counters to the south end of the main terminal. With improved access to gates, our customers no longer need to take the airport train to the gates. Instead, they may simply check in, move through security and walk to the nearby concourse.
In April we opened our new Terminal B south concourse at our Houston hub, as we reported here on the Hub. This 225,000-square-foot facility features updated and expanded gate-lounge areas, additional electric power outlets and more space for carry-on luggage.
To give our customers an improved and consistent gate experience, we’re in the process of installing new gate layouts and boarding lanes at our U.S. hubs. (Read our article.) The new gate layouts, which we expect to roll out to most domestic and international airports by the end of 2013, will help reduce boarding times and crowding on the jetway.