If you’ve traveled recently, you may have seen our new posters asking if you know where to stow your carry-on bag. This is part of our larger effort to simplify and streamline our boarding process, which also includes new boarding zones and changes to our gate layout. Our goal is an easier all-around boarding process, and a friendlier flight.
There are many ways that oversized carry-on bags can affect your travel plans. For instance, while some oversized carry-on bags do fit into the overhead bin, they often take up the space of two regular carry-ons, which is unfair to other passengers. Meanwhile, one person's struggle to fit an oversized bag into the overhead bins can hold up the whole boarding process and even lead to flight delays.
That's why we encourage customers to check any bags that don't fit carry-on size guidelines, so we can all enjoy easier, more seamless travel.
What you’ll see at the airport
We’ve installed our new baggage
sizers in our airport lobbies and gate areas. Each has two compartments – one for carry-on bags and one for personal items. We recommend that you use the sizers in the lobby to find out whether your carry-on and personal item are able to be brought on board, so you can check any bags that are too large right there in the lobby.
Know before you go
As a reminder, the United carry-on baggage policy allows each customer to bring one bag and one personal item on board, free of charge.
It’s important to measure your bags before you pack and head to the airport. You may have purchased a bag that claims to be "official carry-on size." However, this labeling can be misleading because it doesn’t specifically represent United’s size restrictions.
Our goal is for more people to be able to bring their carry-on bags on board, with faster, more efficient boarding and fewer delays. This policy is based on feedback from customers like you, and is intended to provide a fair and consistent experience for everyone. We encourage all travelers to help us make getting on board a little easier.
Some bags that claim to meet the carry-on policy do not include the legs, wheels or handles in their measurements, or only measure the interior dimensions. Bags from Tumi, Samsonite and Hartmann do use accurate measurements, and account for handles and wheels.
To make finding the right bag a little easier, Tumi, Samsonite and Hartmann are offering exclusive discounts on carry-on bags for MileagePlus® members. If you like, you can also pay for them with your award miles.