Millions of customers interact with our digital channels every week, and we’re dedicated to making these channels as user-friendly as possible. If you checked in at an airport kiosk over the last month, you may have noticed a more modern, simplified design to help make the check-in process faster and more intuitive. Today, we’re launching an all-new version of our app for iPhone that is optimized for the Apple iOS 7 platform and compatible with the iPad and older iOS versions.
“Customers expect a personalized and seamless experience when engaging with digital channels, whether they are at home, traveling or at their destination,” said Scott Wilson, our vice president of Merchandising and eCommerce. “The new mobile app, along with our redesigned check-in kiosks and upcoming website, offers customers clear, consistent and flyer-friendly functionality throughout their entire travel experience.”
With in-app access to the most frequently used travel tools, including check-in, booking, flight status, and MileagePlus® account information, the revamped iPhone app streamlines on-the-go travel planning and helps you fly easier.
The new app for iOS includes current features our customers love as well as several new functions presented in a clear, touch-friendly, personalized design. The new easy-to-use home screen, travel cards and travel wallet add convenience right from the beginning of your travel experience. The organized look and larger graphics help you manage your travel with just one touch, and you can book fights and get information about your flight using the app’s personalized features.
The new release updates the app’s booking functionality, including redesigned booking search results with a choice of a list view or an expanded view. Booking enhancements allow customers to make multi-segment award bookings. Flight Status has a new streamlined view, with access to subscribe for flight updates and information about inbound aircraft location in the top-right menu.
You can download the app from the iTunes store or, if you’re already an iOS 7 user and have your preferences set for automatic downloads, you’ll automatically receive the update. Once you have the new app on your device, follow these quick tips to start using key features.
Be sure to try out the new travel tools menu at the top left of the home screen where you’ll find additional features in list view.
Home screen travel cards
Travel cards are new shortcuts presented on the home screen that get you to your travel information quickly. You can swipe through the cards that are available to you, such as the flight status card, travel assistant card with departure information and my reservations cards. Swipe left to right to view different cards. To personalize your home screen, you’re able to add more cards from the travel wallet. To refresh information, pull down on cards, and swipe up to delete.
The new travel cards allow you to scan your mobile boarding pass directly from the app’s home screen, gain access to United ClubSM locations and view a digital version of your MileagePlus membership card.
The travel wallet is another shortcut and holds all your relevant information in one place, including upcoming reservations, mobile boarding passes, flight status notifications and more. Your travel wallet is your most comprehensive summary of upcoming trips. Swipe left to enable removing or adding cards for mobile boarding passes, flight status alerts and reservations.
This is only the beginning of our digital redesign. We’re planning to update our other app versions after the introduction of each mobile platform’s newest operating systems, which means that in early 2014 we expect to launch a totally new Android app. We’re also working on a version of our app that is specifically built for tablets.
In the next few months, you’ll start to see major enhancements to united.com. The total rebuild of our website will take many months, so we have designed a phased approach that considers the most popular parts of the website.
Now that our redesign journey has started, we want you to come along. Go behind the scenes of our digital-friendly enhancements in a new blog series, where you’ll find fun facts, insights and stories about how we’re arriving at travel and technology innovations.