Introducing Everyday Awards to our MileagePlus program
We're announcing changes to our MileagePlus® program that include adjustments to the award travel options available to members for travel booked on or after November 1. Most notably, we're replacing our Standard Awards with a new travel award option, Everyday Awards — a dynamic award with pricing that will vary from flight to flight. We published a new Everyday Award chart and the number of miles needed for an Everyday Award will not exceed the published amount. We will continue offering Saver Awards as well as our Excursionist Perk, a free one-way award within select multi-city itineraries.
Additionally, we are making no price changes for United Economy® Saver Award travel to, from, or within the 48 contiguous United States. We have also made normal adjustments to Saver Award availability that have resulted in an 11 percentage point increase in flights with United Economy Saver Awards available throughout U.S. and Canadian markets. The increased number of available Saver Awards can be booked today for travel between now and next spring.
What you need to know
- There will be no price changes for United Economy Saver Award travel to, from, or within the 48 contiguous United States.
- We are reducing prices for most short-haul United Economy Saver Awards for regions outside of the U.S., such as flights within Europe. (Short-haul intra-region pricing will only apply if the award is on a single nonstop flight and less than 800 miles).
- Saver Award availability recently has increased by over 11 percentage points.
- Pricing will increase on Saver Award travel for select international markets and on United Business® Saver Awards for U.S. premium transcontinental routes and for select Hawaii routes.
- We will continue to offer MileagePlus Upgrade Awards, available on United flights and for all United MileagePlus members.
- MileagePlus Premier® members and qualifying MileagePlus Chase cardmembers will continue to have unrestricted access to Everyday Awards and expanded Saver Award availability.
- There will be no changes to our close-in fee structure or to the fees that are incurred at reservations offices and fees for changes or redeposit requests made before your departure.
- Implementation of $125 redeposit fee for members who do not show up for their flight and request a redeposit of their miles. This fee will apply to all award bookings made on or after November 1, 2017, and will apply to all members.
- If changes need to be made to your reservation on or after November 1, a ticket reissue and new pricing — including additional miles, a refund of miles, or fees — may apply. (The fare rules for your ticket will stay the same)
Planning ahead and booking early is a great way to take advantage of potential savings that may be available during off-peak travel times. Members can continue to book award travel through united.com, using the United mobile app, at a reservations office (standard charges for using a reservations office may apply) and starting on November 1, a new award calendar will be available making it even easier to search travel at the lowest available price.
For more information on these changes and Everyday Awards, visit mileageplusupdates.com.
We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.
Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.
Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.
Follow the steps below to stay up to date, change or cancel your flight.
Change your current flight:
- On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
- Select "Change flight" and then "Edit" to make the following changes:
- Date of travel or destination
- Add a flight
- Remove a flight
- Select "Continue" and choose a new flight option
- Continue through booking to confirm your new flight
Note: The change fee will display as waived, but any difference in fare may apply.
Cancel your flight and rebook later:
- On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
- Select "Cancel flight"
- Confirm flight cancellation
- If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.
Canceling or changing an award flight:
When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.
*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.
Click through the slideshow below for more detailed instructions:
Start on the United homepage:
User can select 'My Trips' on the homepage widget to find and retrieve their reservation.
When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.
We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.
Video provided by the U.S. Embassy Ecuador of Americans returning home on United.
Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:
- Quito, Ecuador
- Managua, Nicaragua
- Roatan, Honduras
- San Pedro Sula, Honduras
- Seoul, South Korea
- Melbourne, Australia
We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.