Introducing Everyday Awards to Our MileagePlus Program - United Hub
MileagePlus

Introducing Everyday Awards to our MileagePlus program

By The Hub team, June 29, 2017

We're announcing changes to our MileagePlus® program that include adjustments to the award travel options available to members for travel booked on or after November 1. Most notably, we're replacing our Standard Awards with a new travel award option, Everyday Awards — a dynamic award with pricing that will vary from flight to flight. We published a new Everyday Award chart and the number of miles needed for an Everyday Award will not exceed the published amount. We will continue offering Saver Awards as well as our Excursionist Perk, a free one-way award within select multi-city itineraries.

Additionally, we are making no price changes for United Economy® Saver Award travel to, from, or within the 48 contiguous United States. We have also made normal adjustments to Saver Award availability that have resulted in an 11 percentage point increase in flights with United Economy Saver Awards available throughout U.S. and Canadian markets. The increased number of available Saver Awards can be booked today for travel between now and next spring.

What you need to know

  • There will be no price changes for United Economy Saver Award travel to, from, or within the 48 contiguous United States.
  • We are reducing prices for most short-haul United Economy Saver Awards for regions outside of the U.S., such as flights within Europe. (Short-haul intra-region pricing will only apply if the award is on a single nonstop flight and less than 800 miles).
  • Saver Award availability recently has increased by over 11 percentage points.
  • Pricing will increase on Saver Award travel for select international markets and on United Business® Saver Awards for U.S. premium transcontinental routes and for select Hawaii routes.
  • We will continue to offer MileagePlus Upgrade Awards, available on United flights and for all United MileagePlus members.
  • MileagePlus Premier® members and qualifying MileagePlus Chase cardmembers will continue to have unrestricted access to Everyday Awards and expanded Saver Award availability.
  • There will be no changes to our close-in fee structure or to the fees that are incurred at reservations offices and fees for changes or redeposit requests made before your departure.
  • Implementation of $125 redeposit fee for members who do not show up for their flight and request a redeposit of their miles. This fee will apply to all award bookings made on or after November 1, 2017, and will apply to all members.
  • If changes need to be made to your reservation on or after November 1, a ticket reissue and new pricing — including additional miles, a refund of miles, or fees — may apply. (The fare rules for your ticket will stay the same)

Planning ahead and booking early is a great way to take advantage of potential savings that may be available during off-peak travel times. Members can continue to book award travel through united.com, using the United mobile app, at a reservations office (standard charges for using a reservations office may apply) and starting on November 1, a new award calendar will be available making it even easier to search travel at the lowest available price.

For more information on these changes and Everyday Awards, visit mileageplusupdates.com.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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