Introducing Everyday Awards to Our MileagePlus Program - United Hub
MileagePlus

Introducing Everyday Awards to our MileagePlus program

By The Hub team, June 29, 2017

We're announcing changes to our MileagePlus® program that include adjustments to the award travel options available to members for travel booked on or after November 1. Most notably, we're replacing our Standard Awards with a new travel award option, Everyday Awards — a dynamic award with pricing that will vary from flight to flight. We published a new Everyday Award chart and the number of miles needed for an Everyday Award will not exceed the published amount. We will continue offering Saver Awards as well as our Excursionist Perk, a free one-way award within select multi-city itineraries.

Additionally, we are making no price changes for United Economy® Saver Award travel to, from, or within the 48 contiguous United States. We have also made normal adjustments to Saver Award availability that have resulted in an 11 percentage point increase in flights with United Economy Saver Awards available throughout U.S. and Canadian markets. The increased number of available Saver Awards can be booked today for travel between now and next spring.

What you need to know

  • There will be no price changes for United Economy Saver Award travel to, from, or within the 48 contiguous United States.
  • We are reducing prices for most short-haul United Economy Saver Awards for regions outside of the U.S., such as flights within Europe. (Short-haul intra-region pricing will only apply if the award is on a single nonstop flight and less than 800 miles).
  • Saver Award availability recently has increased by over 11 percentage points.
  • Pricing will increase on Saver Award travel for select international markets and on United Business® Saver Awards for U.S. premium transcontinental routes and for select Hawaii routes.
  • We will continue to offer MileagePlus Upgrade Awards, available on United flights and for all United MileagePlus members.
  • MileagePlus Premier® members and qualifying MileagePlus Chase cardmembers will continue to have unrestricted access to Everyday Awards and expanded Saver Award availability.
  • There will be no changes to our close-in fee structure or to the fees that are incurred at reservations offices and fees for changes or redeposit requests made before your departure.
  • Implementation of $125 redeposit fee for members who do not show up for their flight and request a redeposit of their miles. This fee will apply to all award bookings made on or after November 1, 2017, and will apply to all members.
  • If changes need to be made to your reservation on or after November 1, a ticket reissue and new pricing — including additional miles, a refund of miles, or fees — may apply. (The fare rules for your ticket will stay the same)

Planning ahead and booking early is a great way to take advantage of potential savings that may be available during off-peak travel times. Members can continue to book award travel through united.com, using the United mobile app, at a reservations office (standard charges for using a reservations office may apply) and starting on November 1, a new award calendar will be available making it even easier to search travel at the lowest available price.

For more information on these changes and Everyday Awards, visit mileageplusupdates.com.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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