Introducing Everyday Awards to Our MileagePlus Program - United Hub
MileagePlus

Introducing Everyday Awards to our MileagePlus program

By The Hub team, June 29, 2017

We're announcing changes to our MileagePlus® program that include adjustments to the award travel options available to members for travel booked on or after November 1. Most notably, we're replacing our Standard Awards with a new travel award option, Everyday Awards — a dynamic award with pricing that will vary from flight to flight. We published a new Everyday Award chart and the number of miles needed for an Everyday Award will not exceed the published amount. We will continue offering Saver Awards as well as our Excursionist Perk, a free one-way award within select multi-city itineraries.

Additionally, we are making no price changes for United Economy® Saver Award travel to, from, or within the 48 contiguous United States. We have also made normal adjustments to Saver Award availability that have resulted in an 11 percentage point increase in flights with United Economy Saver Awards available throughout U.S. and Canadian markets. The increased number of available Saver Awards can be booked today for travel between now and next spring.

What you need to know

  • There will be no price changes for United Economy Saver Award travel to, from, or within the 48 contiguous United States.
  • We are reducing prices for most short-haul United Economy Saver Awards for regions outside of the U.S., such as flights within Europe. (Short-haul intra-region pricing will only apply if the award is on a single nonstop flight and less than 800 miles).
  • Saver Award availability recently has increased by over 11 percentage points.
  • Pricing will increase on Saver Award travel for select international markets and on United Business® Saver Awards for U.S. premium transcontinental routes and for select Hawaii routes.
  • We will continue to offer MileagePlus Upgrade Awards, available on United flights and for all United MileagePlus members.
  • MileagePlus Premier® members and qualifying MileagePlus Chase cardmembers will continue to have unrestricted access to Everyday Awards and expanded Saver Award availability.
  • There will be no changes to our close-in fee structure or to the fees that are incurred at reservations offices and fees for changes or redeposit requests made before your departure.
  • Implementation of $125 redeposit fee for members who do not show up for their flight and request a redeposit of their miles. This fee will apply to all award bookings made on or after November 1, 2017, and will apply to all members.
  • If changes need to be made to your reservation on or after November 1, a ticket reissue and new pricing — including additional miles, a refund of miles, or fees — may apply. (The fare rules for your ticket will stay the same)

Planning ahead and booking early is a great way to take advantage of potential savings that may be available during off-peak travel times. Members can continue to book award travel through united.com, using the United mobile app, at a reservations office (standard charges for using a reservations office may apply) and starting on November 1, a new award calendar will be available making it even easier to search travel at the lowest available price.

For more information on these changes and Everyday Awards, visit mileageplusupdates.com.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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