A family tree at LAX gives way to many United branches - United Hub
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A family tree at LAX with many United branches

By Pete Rapalus , June 14, 2017

When Scott Calkins was a rookie ground service equipment (GSE) maintenance technician at Los Angeles International Airport in 1987, he carpooled with his father Jim, who at the time was a lead technician and had followed his own father, Fredrick, a longtime communications supervisor to work for United. Now, that three-generation United family has added a fourth. When Scott leaves his Santa Clarita home for work every day, his carpool companion is none other than his son Tristin, the newest technician in the shop where Scott now holds the lead position held by his father Jim who retired in 1998 after more than 37 years of service.

Tristin (left) and Scott Calkins (right) pictured above

Tristin joined the team last year in December, so the Calkins can now celebrate Father's Day with four generations of United employees. Tristin says he's already planning to encourage his two sons to pursue maintenance careers at United in Los Angeles.

"We have a history in this family of the men following in each other's footsteps," Scott said. "I know of quite a few multi-generational United families but don't know of any others with four generations in a row, and three in a row in the same shop, on the same shift no less."

When Jim retired he moved to Bishop, in the Owens Valley east of the Sierra Nevada range in California, and Tristin, then 1, and his family began regular visits that continue to this day. "It seemed like we were always fixing something or working on something or just going through grandpa's toolbox when I was growing up," Tristin said. "We also had to work on the boat on Friday if we wanted to go fishing on Saturday," Scott added.

Jim Calkins, father of Scott and grandfather to Tristin Jim Calkins pictured above

Tristin acquired his first automobile at 14, a 1968 Barracuda, and is now restoring a 1968 Ford Bronco (Scott's first car was his father's 1969 Bronco). In high school, Tristin and his best friend both dreamed of becoming police officers or a sheriff's deputy, but over time it became apparent to him that working on cars and other vehicles was his real gift. That passion led him to an automotive degree and eventually a job offer from United.

"Tristin is the only person I know of who went to college with a focus on becoming a GSE mechanic ," said Los Angeles International Airport and Region GSE Senior Manager James Keating, who also worked with Jim. "We have a lot to learn about Tristin, but I feel what we learn is going to be good!"

While working with a family member might create conflict in some families, that wasn't the case with the Calkins. "It helped in my case that I always had a great relationship with my father," Scott said. "Working for him was pretty simple — he expected me not to screw up and to be better and faster than everybody else," he laughs. For Tristin, "I think there is less pressure from the lead being my dad than there is from other people waiting around to see if the lead's son will make a lot of mistakes."

To minimize those opportunities, Scott teamed his son with veteran Technician Dave Legg on many projects, and all agree the relationship has been good for everyone. "Despite their age and experience differences, they're remarkably alike," Scott said. "They've got the same personality and approach to a problem, which is they want it to be done right and not halfway."

Fred Calkins pictured above was the first member of the family to work at United. Fredrick Calkins pictured above

In addition to Fredrick, Jim, Scott and Tristin, the Calkins family tree has even more United branches. Tristin's maternal grandparents, Scott's in-laws, Dave and Olga Shaw, also worked many decades for United at Los Angeles International Airport — Dave in building maintenance and Olga as a secretary and later a customer service representative. Tristin also has several uncles, great-uncles and other extended family members with United service, in Seattle and San Francisco.

In addition to the career bloodline, the men also share a long and proud history of community service. Fredrick volunteered with the Boy Scouts and other organizations, Jim was a reserve with the L.A. County Sheriff's Department and, after retirement, served with the Big Pine Volunteer Fire Department. Scott spends much of his free time as a football coach at Saugus High School in Santa Clarita, and Tristin has recently joined him on the sidelines coaching cornerbacks. Working the overnight shift seems to agree with them. Neither the 30-year-veteran nor the rookie has any intention of bidding into daytime work.

"I wouldn't be surprised if I end up on it as long as my dad has," Tristin said. Both Scott and Tristin said they enjoyed the planned maintenance work that tends to take place overnight compared to the hectic unpredictability of much day shift work.

"I think Tristin was seven or eight years old before he even realized that I had a job," Scott said. "After all, I was there when he went to sleep at night and there again all day after he woke up. To him it must have seemed like I was always home."

Obviously, the youngster eventually figured it out and then emulated what his dad was doing. "Working the midnight shift doesn't seem unusual to me," Tristin said. "Just like being handy with tools and enjoying troubleshooting and fixing things, it all works for me too."

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

Mission Accomplished

By Matt Adams , November 06, 2019

The question of where David Ferrari was had haunted retired U.S. Army Sergeant Major Vincent Salceto for the better part of 66 years.

Rarely did a week go by that Salceto didn't think about his old friend. Often, he relived their last moments together in a recurring nightmare. In it, it's once again 1953 and Salceto and Ferrari are patrolling a valley in what is now North Korea. Suddenly, explosions shatter the silence and flares light up the night sky.

Crouching under a barrage of bullets, Salceto, the squad's leader, drags two of his men to safety, then he sees Ferrari lying face down on the ground. He runs out to help him, but he's too late. And that's when he always wakes up.

Italian Americans from opposite coasts – Salceto from Philadelphia, Ferrari from San Francisco – the two became close, almost like brothers, after being assigned to the same unit during the Korean War. When Ferrari died, it hit Salceto hard.

"After that, I never let anyone get close to me like I did with Dave," he says. "I couldn't; I didn't want to go through that again."

When the war ended, Salceto wanted to tell Ferrari's family how brave their son and brother had been in battle. Most of all, he wanted to salute his friend at his gravesite and give him a proper farewell.

For decades, though, Salceto had no luck finding his final resting place or locating any of his relatives. Then, in June of this year, he uncovered a clue that led him to the Italian Cemetary in Colma, California, where Ferrari is buried.

Within days, Salceto, who lives in Franklinville, New Jersey, was packed and sitting aboard United Flight 731 from Philadelphia to San Francisco with his wife, Amy, and daughter, Donna Decker, on his way to Colma. For such a meaningful trip, he even wore his Army dress uniform.

That's how San Francisco-based flight attendant Noreen Baldwin spotted him as he walked down the jet bridge to get on the plane.

"I saw him and said to the other crew members, 'Oh my goodness, look at this guy,'" she says. "I knew there had to be a story."

The two struck up a conversation and Salceto told Baldwin why he was traveling. She got emotional listening to him talk and made a point of fussing over him, making sure he and his family had everything they needed.

About halfway through the flight, Baldwin had an idea. She and her fellow crew members would write messages of encouragement to Salceto and invite his fellow passengers to do the same.

"We did it discreetly," says Baldwin. "I asked the customers if they saw the man in uniform, which most had, and asked them if they wanted to write a few words for him on a cocktail napkin. A lot of people did; families did it together, parents got their kids to write something. After the first few rows, I was so choked up that I could barely talk."

When Baldwin surprised Salceto with dozens of hand-written notes, he, too, was speechless. He laid the stack on his lap and read each one. At the same time, the pilots made an announcement about the veteran over the loud speaker, after which the customers on board burst into applause.

"It seems contrived, and I hate using the word organic, but that's what it was; it just happened," Baldwin says. "Mr. Salceto was so loveable and humble, and what he was doing was so incredible, it felt like the right thing to do. And you could tell he was touched."

On June 27, Salceto finally stood before Ferrari's grave and said that long-awaited goodbye. As a trumpeter played "Taps," he unpinned a medal from his jacket and laid it reverently on the headstone.

"I had gotten a Bronze Star for my actions [the night Ferrari died] with a 'V' for valor, and that was the medal I put on Dave's grave," says Salceto, pausing to fight back tears. "I thought he was more deserving of it than I was."

For the first time in years, Salceto felt at peace. His mission was accomplished.

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