From red-eye to 'i do' - United Hub

From red-eye to 'i do'

By Matt Adams

On January 14, 2016, customers Greg Hulcher and Suzanne Macaitis had a chance meeting on a late night flight from San Francisco to Chicago that changed both of their lives. As Mr. Hulcher tells it, Ms. Macaitis wasn't exactly looking for romance that evening — she just hoped to get some sleep before they arrived in Chicago. But Mr. Hulcher persisted, and by the time they landed, both of them were convinced that they had met their soul mate.

“One morning not too long ago," Mr. Hulcher recently wrote to us, “I woke up and looked at Suzanne, and just couldn't wait any longer; I asked if she would spend the rest of her life with me and she said yes. I didn't have the ring, and I didn't have the chance to say all the things I wanted to. I want to do that on the same journey that we met on."

This year they booked a New Year's Day trip on that same fateful route — San Francisco to Chicago — so that Mr. Hulcher could properly propose, with a little help from our flight attendant crew. Once in the air, San Francisco-based Flight Attendant Anniesha McDonald dimmed the cabin lights and presented the couple with champagne under the guise of Ms. Macaitis “being the one hundredth customer traveling from San Francisco to Chicago that day," at which time Mr. Hulcher presented Ms. Macaitis with a diamond engagement ring.

“She was very surprised," Anniesha said. “After Mr. Hulcher told her how much he loved her, she was so happy that she cried. We passed out champagne to the customers in first class and everyone toasted them. I was honored to be a part of it."

We wish Ms. Macaitis and Mr. Hulcher all the best and many, many more travels together.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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