Helping our China flyers feel at home - United Hub

Helping our China flyers feel at home

By The Hub team, March 08, 2016

Soft slippers for your flight. Mandarin-speaking flight attendants. Tasty Chinese-inspired meals. More Chinese-language inflight entertainment options.

These are just some of the ways we are responding to feedback from our Chinese customers to give them a tailored and more welcoming experience on flights between China and the U.S.

"At United, we want to be the airline that our Chinese customers choose first," said Eliza Lin, United's director of Sales for Eastern China. "We are bringing our customers in China and the U.S. the choice, comfort and convenience they deserve, and our growing trans-Pacific network offers customers more ways to travel between the U.S. and China."

Our San Francisco hub serves as the premier West Coast gateway to the Pacific, providing the ideal location for our addition of nonstop service to Chengdu in 2014, our upcoming launch of nonstop service to Xi'an on May 8, and our newly announced addition of nonstop service between San Francisco and Hangzhou (photographed above) beginning July 13 (pending government approval).

Our new service to Hangzhou, the capital of China's Zhejiang province and one of China's fastest-growing travel markets, offers business and leisure customers convenient options for travel to Shanghai and China's central coast. We will operate the flights with the customer-favorite Boeing 787-9, and the flights will feature amenities and services designed for Chinese customers, including Mandarin-speaking flight attendants; personalized inflight entertainment options, including Chinese-language services; and a wide selection of inflight meals and beverages, including Chinese-style cuisine.

We're not only focused on improving the inflight experience for our Chinese customers, but also on how we engage with them at all points in their journey with us. Last year, we joined the conversation on WeChat – the most commonly used social platform in China – engaging with Chinese consumers in the channels they prefer. We also now offer Alipay – China's most trusted and secure payment system – as an official payment, giving Chinese customers using united.com a safe, easy and consistent experience, while avoiding any currency barriers.

This is just the beginning. We conducted focus groups and research with our Chinese customers and employees to understand how we can better serve them, and we'll be following up with numerous improvements. As a global carrier, we strongly believe in being relevant and easy to do business with for the customers and communities we serve around the world. Our initiatives in the U.S.-China market support that effort in a meaningful way.

We already operate more nonstop U.S.-China flights to more cities in China than any other U.S. airline – and you can count on us to continue building our presence there while providing a great experience along the way.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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