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Inside United

Shaping an inclusive future with Special Olympics

By Ryan Wilks, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

Watch: CEO Oscar Munoz on United’s Q1 performance

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc.

In advance of United's first-quarter 2019 earnings release, CEO Oscar Munoz recorded a message thanking United's 93,000 employees. "Thanks to your incredible dedication and teamwork, we came strong right out of the gate in 2019," said Oscar. He also touted United's growth strategy and focus on improving the customer experience. "We gave our customers so many new and exciting reasons to choose to fly United. Live television is now free for every passenger on more than 200 United planes. We changed the game for regional flying with the introduction of the brand new CRJ 550 aircraft. And, of all the new routes we're planning to launch, I know we're all looking forward to United returning to Africa with service from New York/Newark to Cape Town…. Our momentum is only starting to build, and our future is brighter than ever," Oscar told employees.

Security and technology in the air

By United Airlines

Podcast produced in partnership with CSIS

This week on the Smart Women, Smart Power Podcast, Beverly Kirk is joined by Linda Jojo, Executive Vice President for Technology and Chief Digital Officer at United Airlines for a conversation on the transformation of technology in the airline industry and more on security in the digital age.

We view New Jersey's success and ours inextricably linked

By Jill Kaplan, September 17, 2018

As a proud resident of the New Jersey and New York area for the past thirty years, I know firsthand how vitally important Newark Liberty International Airport is to the success of the communities and families throughout the state – the jobs it creates, the economic activity it generates and the businesses and people it connects to markets around the globe.

We are one of the top ten employers in the state, with 14,000 employees as part of the United family and are Newark Airport's largest airline, together with our Star Alliance partners, account for more than two-thirds of both total flights and passengers. It's obvious that keeping Newark competitive requires a competitive United Airlines.

That's why we've invested more in Newark Airport than any other airline, making both our service and the airport better. We've committed $2 billion in unsubsidized airport investments since 2000 and nearly $400 million over the past two years alone.

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