New design, celebrity chef, star mixologist coming to United Clubs - United Hub

New design, celebrity chef, star mixologist coming to United Clubs

By The Hub team, February 03, 2016

Updated on April 26, 2016


Recently, one of our customers tweeted, "@United can you make all your lounges in the U.S. like the one at LHR please? #heathrow"

Well, that customer's wish is about to come true.

We're upgrading more of our United Club locations worldwide with the same modern look-and-feel as our newly renovated clubs in London, Chicago, San Francisco, San Diego, Seattle, Boston and Atlanta. By the end of 2018, we'll fully renovate club locations in our U.S. hubs and key international cities with our new design and comfortable seating, additional work stations and abundant power outlets, and we'll refresh clubs at other destinations around the world. In addition, all of our smaller locations will receive a refresh of new carpeting, furniture and paint. To get a first look at the improvements, take a virtual tour of one of our newly renovated clubs at Chicago's O'Hare airport located at Terminal B18.

Plus, through a partnership with Sodexo, our premium customer experience partner at all United airport lounge locations, we'll team with hospitality leaders to offer a high-end experience: Celebrity chef Art Smith will contribute to menu planning and design, renowned mixologist Adam Seger will oversee upgraded spirits programs and bartender training, and Disney Institute will provide world-class hospitality training and support for all Sodexo employees working in United Club locations. Sodexo currently provides services at more than 30 locations, including our award-winning London Heathrow United Club and Global First Lounge, which have quickly grown to be customer favorites.

So, to that Twitter follower and to all our other customers who've told us they love our new lounges, thanks for the feedback — we heard you. Look forward to relaxing and recharging in our new clubs soon.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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