New design, celebrity chef, star mixologist coming to United Clubs - United Hub

New design, celebrity chef, star mixologist coming to United Clubs

By The Hub team, February 03, 2016

Updated on April 26, 2016


Recently, one of our customers tweeted, "@United can you make all your lounges in the U.S. like the one at LHR please? #heathrow"

Well, that customer's wish is about to come true.

We're upgrading more of our United Club locations worldwide with the same modern look-and-feel as our newly renovated clubs in London, Chicago, San Francisco, San Diego, Seattle, Boston and Atlanta. By the end of 2018, we'll fully renovate club locations in our U.S. hubs and key international cities with our new design and comfortable seating, additional work stations and abundant power outlets, and we'll refresh clubs at other destinations around the world. In addition, all of our smaller locations will receive a refresh of new carpeting, furniture and paint. To get a first look at the improvements, take a virtual tour of one of our newly renovated clubs at Chicago's O'Hare airport located at Terminal B18.

Plus, through a partnership with Sodexo, our premium customer experience partner at all United airport lounge locations, we'll team with hospitality leaders to offer a high-end experience: Celebrity chef Art Smith will contribute to menu planning and design, renowned mixologist Adam Seger will oversee upgraded spirits programs and bartender training, and Disney Institute will provide world-class hospitality training and support for all Sodexo employees working in United Club locations. Sodexo currently provides services at more than 30 locations, including our award-winning London Heathrow United Club and Global First Lounge, which have quickly grown to be customer favorites.

So, to that Twitter follower and to all our other customers who've told us they love our new lounges, thanks for the feedback — we heard you. Look forward to relaxing and recharging in our new clubs soon.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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