LONDON, 22 October 2019 – United Airlines today announced every flight between London Heathrow and Chicago will be operated with its newly reconfigured Boeing 767-300ER aircraft. The extended cabin features 46 United Polaris business seats in the premium cabin and 22 United Premium Plus seats. United's three daily nonstop flights are now available for sale for travel beginning 15 November 2019. This is in addition to five daily New York/ Newark flights, which also feature the new seats.
"On our New York/Newark and now Chicago O'Hare services, we are offering our Polaris business class seating as well as a new class of service with our new Premium Plus product," said United's Managing Director Sales U.K. and Ireland, Bob Schumacher. "We are committed to making United the airline that customers choose to fly. As we are seeing a significant increase in customer demand for premium seats, we are excited to be able to expand the number of seats on all of our flights between London Heathrow and our hometown Chicago hub."
The reconfigured Boeing 767-300ER aircraft features 16 additional United Polaris business class seats – a more than 50 per cent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft also features 22 United Premium Plus seats (becoming the first United 767-300ER to offer this seat type), 47 Economy Plus seats and 52 Economy seats. In addition to Chicago, United is already operating the reconfigured 767-300ER, featuring the highest proportion of premium seats on any wide-body aircraft operated by a U.S. carrier between London Heathrow and New York/Newark.
United Polaris business class service is designed to bring a new level of quality to every aspect of premium cabin travel – from lounge to landing – providing the best sleep in the sky. Customers booked in the Polaris cabin receive signature amenities, such as Saks Fifth Avenue bedding, amenity kits featuring custom products from luxury skincare line Sunday Riley, a variety of inflight entertainment options, elevated food and beverages and access to the Polaris lounges at Chicago O'Hare and Newark Liberty International Airport, as well as the arrivals lounge and United Club at London Heathrow.
The newly launched United Premium Plus seats are located closer to the front of the aircraft, directly behind Polaris. Customers travelling in United Premium Plus receive Premier Access check-in, complimentary checked bags, larger and more spacious seats, an upgraded dining experience, an amenity kit, Saks Fifth Avenue bedding and more.
United in the U.K.
United Airlines has been serving the U.K. for over 25 years and offers year-round daily flights from London Heathrow to New York/Newark, Chicago, Washington/Dulles, Houston, Los Angeles, San Francisco and Denver. United also offers year-round services from Manchester and Edinburgh to New York/Newark. On a seasonal basis, United operates services from Edinburgh to Chicago and Washington/Dulles and from Glasgow to New York/Newark. All flights are conveniently timed to connect at United's U.S. hubs, with an extensive network of services to destinations throughout the Americas. Customers can book by visiting united.com or calling 0845 8 444 777, or through their travel agent.
United in Chicago
United's hometown hub, Chicago O'Hare International Airport, is the world's sixth busiest airport. United and United Express offer more flights out of O'Hare than any other airline with 594 daily flights to 207 destinations across the United States, Europe, Asia, Mexico, Latin America, the Caribbean and Canada.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, this year United:
- Announced that MileagePlus award miles will never expire
- Gave Economy customers a choice of complimentary snacks on domestic flights
- Made DIRECTV free for every customer on more than 200 aircraft
- Released a new version of the award-winning, most downloaded app in the airline industry
- Launched a new tool called ConnectionSaver, dedicated to improving the experience for customers with connecting flights
- Partnered with CLEAR on free or discounted memberships for MileagePlus members
- Announced PlusPoints, new upgrade benefits for MileagePlus Premier members
- And introduced products in its amenity kits made exclusively for the airline by luxury skincare line Sunday Riley
United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United and United Express operate approximately 4,900 flights a day to 358 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 788 mainline aircraft and the airline's United Express partners operate 560 regional aircraft. United is a founding member of Star Alliance, which provides service to 195 countries via 26 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".