Newsroom-MileagePlus - United Hub

MileagePlus

United Offers Customers Booked for Travel Through the End of 2020 Flexibility to Change Their Trips

Between Now and April 30, All Change Fees Waived for Travel Through End of Year
April 07, 2020

CHICAGO, April 7, 2020 /PRNewswire/ -- United announced today that customers can make changes to, or cancel, any travel they have booked through the end of the year without fees if they act between now and April 30.

Many customers' previous plans for travel, including summer vacations, conferences and events have changed or are uncertain due to the COVID-19 outbreak. To help with the uncertainty around their future travel, customers who wish to change their dates of travel can do so without paying a change fee. Customers who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket. United recently extended the expiration dates for all ETCs to 24 months from their date of issue.

United Airlines Extends Status for MileagePlus Premier Members to 2022, Makes Earning Status Easier

MileagePlus members will retain their current status at a minimum through 2022, with the opportunity to earn higher status at lower thresholds for 2021
April 06, 2020

CHICAGO, April 6, 2020 /PRNewswire/ -- United Airlines is announcing a series of key changes to assist customers and MileagePlus members, including extending members' current MileagePlus Premier status through January 2022. At a minimum, all MileagePlus Premier members will retain the status they earned for 2020, through January 2022*. In addition, for the 2021 status year, United is reducing thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

United Airlines, Chase and Visa Announce Multi-Year Extension of United MileagePlus Credit Card Program

February 21, 2020

CHICAGO, Feb. 21, 2020 /PRNewswire/ -- United Airlines, Chase Card Services and Visa today announced a multi-year extension of the United MileagePlus credit card program. The extension continues the more than 30-year relationship between the number one card issuer in the U.S., the U.S. airline with service to the most U.S. cities and most countries around the world and the world's leader in digital payments.

United Airlines' MileagePlus Named Best Overall Airline Loyalty Program for 16th Year

MileagePlus also earns award for Best Frequent Flyer Bonus Program
December 12, 2019

CHICAGO, Dec. 12, 2019 /PRNewswire/ -- For the 16th consecutive year, Global Traveler readers named United Airlines' MileagePlus program the Best Overall Frequent Flyer program in the industry. Global Traveler is a monthly publication with an audience of over half a million business and luxury travelers who vote in the Global Traveler Reader Survey to determine this award. MileagePlus has earned the top spot for loyalty programs since the survey's first year in 2004.

United Airlines Pledges Millions of Miles to Non-Profits on Giving Tuesday

Airline to match customer donations up to 10 million miles in support of charities in need of air travel as part of Miles on a Mission program
December 03, 2019

CHICAGO, Dec. 3, 2019 /PRNewswire/ -- United Airlines continues its successful Miles on a Mission campaign this Giving Tuesday by pledging to match customer donations up to a total of 10 million MileagePlus® miles to featured Miles on a Mission partners. The campaign is a first-of-its-kind crowdsourcing platform that gives customers a simple, and easy way to donate miles to non-profit organizations and charities in need of air travel. Brian Kelly, founder and CEO of The Points Guy, will kick off a holiday donation drive today in Terminal C at Newark Liberty International Airport by meeting and encouraging MileagePlus members to donate miles to the effort.

The inaugural round of Miles on a Mission assisted 12 charity campaigns, which raised more than 11 million MileagePlus miles in just 28 days. MileagePlus members can now visit united.com/donate to make contributions to non-profit organizations in need of air travel.

"As our customers begin to think about ways to give back this holiday season, we are proud to offer more options to use miles in support of causes and charities that are meaningful to our customers," said Sharon Grant, vice president and chief community engagement officer at United Airlines. "We know many of our customers are looking to make a difference and we want to give them opportunities to make the giving of their miles go even further. Donating miles is a powerful way to contribute to an organization."

The following non-profit organizations are participating in the Giving Tuesday campaign:

  • A Walk on Water
    • Surf Therapy organization serving families of children with unique needs by offering transformative experiences at the beach.
  • Compass to Care
    • Chicago-based organization that assists children suffering from cancer with travel to receive life-saving cancer treatment. Thirty percent of children diagnosed with cancer do not have treatment options within 60 miles of their homes.
  • The Extra Mile
    • Chicago-based organization that gives flights to those in need of visiting terminally ill loved ones, who cannot otherwise afford the trip to say their final goodbyes.
  • I AM ALS
    • I AM ALS is uniting patients, advocates, and the scientific community to reshape public understanding of ALS, provide key resources to the community to fight ALS, and empower them to lead the search for treatments and cures for this currently terminal disease.
  • PeaceJam
    • A global peace organization teaching young people the skills they need to tackle today's most pressing issues. Your miles will support youth to work directly with PeaceJam's 14 Nobel Peace Laureates at summits around world.
  • Rainbow Railroad
    • Organization that helps those who identify as LGBTQI seek asylum from their countries of origin. They will use the miles they raise to book flights for individuals they are helping to travel to safety.
  • The Station Foundation
    • Organization committed to protecting and empowering U.S. Special Operations veterans returning from combat, their spouses, families and Gold Star children.
  • Up2Us Sports
    • Organization that works to engage, train and support sports coaches to serve as mentors and role models to youth in underserved communities all across America.

Eligible charities can apply for the opportunity to launch a 28-day rotation to raise miles for their organization through MileagePlus member donations. Approved charities will work with United to reach goals of raising between 250,000 and 5 million miles. Organizations looking to launch a campaign can visit the Miles on a Mission website for full application details. 

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, this year United:

  • Announced that MileagePlus award miles will never expire
  • Gave Economy customers a choice of complimentary snacks on domestic flights
  • Made DIRECTV free for every customer on more than 200 aircraft
  • Released a new version of the award-winning, most downloaded app in the airline industry
  • Launched a new tool called ConnectionSaver, dedicated to improving the experience for customers with connecting flights
  • Partnered with CLEAR on free or discounted memberships for MileagePlus members
  • Announced PlusPoints, new upgrade benefits for MileagePlus Premier members
  • And introduced products in its amenity kits made exclusively for the airline by luxury skincare line Sunday Riley

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United and United Express operate approximately 4,900 flights a day to 358 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 788 mainline aircraft and the airline's United Express partners operate 560 regional aircraft. United is a founding member of Star Alliance, which provides service to 195 countries via 26-member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Puts Jet Lag to Rest with Timeshifter App Partnership

Airline to offer all MileagePlus members a free individualized jet lag plan that recommends sleep times, caffeine intake and light exposure for the quickest way to adjust to new time zones
November 13, 2019

CHICAGO, Nov. 13, 2019 /PRNewswire/ -- United Airlines customers now have a new, scientific way to battle jet lag through a first-of-its-kind partnership with Timeshifter®, an app that outlines the best time to see and avoid light, sleep and enjoy caffeine to adjust quickly to a new time zone.

Starting today, all MileagePlus members receive access to a free Timeshifter jet lag plan and Premier 1K members receive a complimentary subscription with unlimited plans. The app is targeted at customers flying across three or more time zones and will be a helpful tool for them to manage their jet lag as they travel throughout United's global route network.

United Airlines Launches New Crowdsourcing Platform to Donate Miles to Charity

'Miles on a Mission' lets MileagePlus members support non-profits in need of air travel; United donates two million miles to charities in this first-of-its-kind platform
October 28, 2019

CHICAGO, Oct. 28, 2019 /PRNewswire/ -- Today, United Airlines announced the launch of Miles on a Mission, a first-of-its-kind crowdsourcing platform that gives customers a simple, easy way to donate miles to non-profit organizations and charities in need of air travel. The company has selected 12 launch partners and MileagePlus members can now visit united.com/donate to make contributions to organizations like the Transplant Life Foundation, OperationUSA and Waves for Water.

United Airlines Introduces PlusPoints - New Upgrade Benefits for MileagePlus Premier Members

Premier Platinum level members and above will now earn PlusPoints
September 24, 2019

CHICAGO, Sept. 24, 2019 /PRNewswire/ -- Today, United Airlines announced PlusPoints, a new upgrade benefit for Premier Platinum and 1K members that creates more opportunities – and more freedom – for them to be upgraded on flights. Top tier members will receive a bank of points that they can use to upgrade on all flights across United's global network, where they previously would have used Regional Premier Upgrades (RPU) or Global Premier Upgrades (GPU). With PlusPoints, members will be able to access all upgrades through united.com or United's mobile app, two features that make managing upgrades easier and are unique to United. United is the only global U.S. airline that lets members request all upgrades without making a phone call.

United Airlines Launches Online Campaign for Hurricane Dorian Relief Efforts

Airline providing up to 5 million bonus miles for donations to disaster relief partners
September 06, 2019

CHICAGO, Sept. 6, 2019 /PRNewswire/ -- Today, United Airlines reaffirms its commitment to lifting up communities in need, launching a Crowdrise fundraising campaign for those affected by Hurricane Dorian. Donations will support the airline's relief partners that provide assistance in the United States and internationally: American Red Cross, Airlink, Americares and Global Giving.

United Airlines Announces MileagePlus Miles Never Expire

Airline continues to make improvements to its award-winning MileagePlus loyalty program
August 28, 2019

CHICAGO, Aug. 28, 2019 /PRNewswire/ -- United Airlines announced that effective immediately, MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.

"We want to demonstrate to our members that we are committing to them for the long-haul and giving customers a lifetime to use miles is an exceptionally meaningful benefit," said Luc Bondar, vice president of loyalty and president of MileagePlus at United. "Our MileagePlus program provides customers more ways to earn and use miles than any other U.S. airline. More customers used miles to book award trips in 2018 than in any year before, and we expect with today's announcement that even more will use miles to travel the world in the years to come."

United Airlines and CLEAR Partner to Make Travel Easier for MileagePlus® Members

MileagePlus members will receive free or discounted CLEAR memberships
July 29, 2019

CHICAGO and NEW YORK, July 29, 2019 /PRNewswire/ -- Today, United Airlines announced a new partnership with CLEAR, the secure identity company that uses biometrics to build a frictionless and secure world, to deliver innovative experiences for customers from curb-to-gate and beyond. The partnership includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members. United is also making a strategic equity investment in CLEAR that will support the company's growth, including bringing CLEAR to the airline's hubs at Newark Liberty International Airport and Houston George Bush Intercontinental Airport starting later this summer. United is also supporting CLEAR's efforts with the City of Chicago to open CLEAR lanes at Chicago O'Hare in the coming months. CLEAR already operates at United's hubs in Denver, Los Angeles, San Francisco and Washington Dulles.

United Airlines MileagePlus Voted Favorite Frequent-Flyer Program by Millennial Travelers

July 16, 2019

CHICAGO, July 16, 2019 /PRNewswire/ -- United Airlines' MileagePlus loyalty program was crowned Favorite Frequent-Flyer Program for the fourth time by the Trazee Awards. The United Explorer Card from Chase was also awarded the Favorite Credit Card among voters for the second consecutive year.