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United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
November 23, 2020

CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

  • Aruba (AUA)
  • Belize City, Belize (BZE)
  • Guatemala City, Guatemala (GUA)
  • Lima, Peru (LIM)
  • Nassau, Bahamas (NAS)
  • Panama City, Panama (PTY)
  • Roatan, Honduras (RTB)
  • San Pedro Sula, Honduras (SAP)
  • San Salvador, El Salvador (SAL)
  • Tegucigalpa, Honduras (TGU)

    United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

    United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
    November 23, 2020

    CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

    • Aruba (AUA)
    • Belize City, Belize (BZE)
    • Guatemala City, Guatemala (GUA)
    • Lima, Peru (LIM)
    • Nassau, Bahamas (NAS)
    • Panama City, Panama (PTY)
    • Roatan, Honduras (RTB)
    • San Pedro Sula, Honduras (SAP)
    • San Salvador, El Salvador (SAL)
    • Tegucigalpa, Honduras (TGU)

    "Widespread testing is key to unlocking international borders and safely reopening global travel. This is particularly important for our customers in Houston, who rely on United to keep them connected with their family and friends in Latin America and the Caribbean," said Toby Enqvist, chief customer officer for United. "We'll continue to lead the way on testing – United was the first to announce a customer COVID-19 testing program and the first to offer free tests on flights across the Atlantic – and we'll look at new, innovative ways to make the travel experience even safer."

    The self-collected, mail-in COVID-19 test is $119. The test will be administered by Advanced Diagnostic Laboratory (ADL) and processed at their COVID-19 testing laboratory in San Antonio, Texas. United will reach out to customers 14 days ahead of their flights to provide instructions on ordering a test and the testing process. United encourages customers to research the local requirements for further questions specific to their destination. Customers are advised to take the tests 72 hours before departure and should expect to receive results via email within 24-48 hours of mailing in their test.

    "As the energy capital of the world and most diverse city in the United States, Houston plays an influential role in linking global economies," said Sylvester Turner, City of Houston mayor. "As we fight against a second wave of the coronavirus, the private and public sectors, with guidance from public health experts, must work collaboratively and judiciously to reopen the global economy. Although a vaccine would be the ultimate solution, United's expansion of its customer testing program is a step in the right direction. I commend United for their leadership and forward-thinking."

    ADL's self-collection kit includes a plastic tube, a nasal swab and instructions on how to properly collect a specimen. ADL's telehealth system will be available to support customers traveling to countries that require a health care professional to supervise the COVID-19 test. United has worked closely with officials in each country to ensure that any customer – both visitors and nationals returning home – who tests negative will be able to enter the country.

    "Accurate and reliable testing is not only critical to reducing the spread of COVID-19, but essential in helping get this virus under control," said Stan Crawford, chief operations officer for ADL. "We are invested in United's commitment to ensuring customers not only meet their destination's entry requirements but that, when they do travel, they do so in a way that is safer."

    Click here for b-roll and visual assets of ADL's self-collection kit and testing 

    In addition to adding another key element to its layered approach to safety, United has also seen a positive impact on travel demand and significant increases in customer load factors and revenue when testing options are available. For example, after United announced its COVID-19 test for customers traveling from San Francisco to Hawaii and allowing them to avoid a 14-day quarantine, the airline saw a nearly 95% increase in passengers compared to the prior two-week period. Last week, United launched the world's first free transatlantic COVID-19 testing pilot between Newark Liberty International Airport and London Heathrow Airport. Through this pilot program, all crew members and customers over the age of two on select flights will be required to take a rapid COVID-19 test and provide a negative result in order to take the flight, ensuring that everyone on board over the age of two has tested negative before departure.

    A safer travel experience: United CleanPlusSM

    Since the start of the pandemic, United has been a leader in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it wouldn't permit customers who refused to comply with the airline's mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags, and the first to require passengers take an online health assessment before traveling. United is applying Zoono Microbe Shield, an EPA-registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year. 

    The latest research, including a recent study conducted by the U.S. Department of Defense, shows COVID-19 exposure risk on board United aircraft is almost zero due to the airline's advanced air filtration systems, mandated mask policy and diligent cleaning protocols.

    For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.

    About United

    United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

    About Advanced Diagnostic Laboratory

    Advanced Diagnostic Laboratory (ADL) is a leader in scientific testing standards for the COVID-19 virus, both in the U.S. and internationally. Located in San Antonio, Texas, ADL has over 80 years of combined experience in clinical diagnostic testing procedures and works globally with local communities to provide safe and healthy lifestyles. For more information, call ADL at 1.800.834.3522 or visit our website at ADLHealth.com.

     

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

    United Airlines Now Using New Clorox® Electrostatic Sprayers to Disinfect Airport Terminals

    Clorox® Total 360® System sprays solution that is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19;
    November 11, 2020

    CHICAGO, Nov. 11, 2020 /PRNewswire/ -- As part of the United CleanPlus commitment to enhancing safety for travelers both onboard and at the airport, United Airlines is now using the Clorox® Total 360® System to disinfect terminals at 35 of the airline's busiest airports. This electrostatic spraying system is similar to the electrostatic spraying technology used onboard aircraft and will be used to spray surfaces in ticketing lobbies, terminals, gate rooms, employee spaces and United Club locations. The disinfecting solution is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19. Through its United CleanPlus program, United has been working closely with Clorox and the Cleveland Clinic since early May to consult on all its cleaning and disinfection protocols. The airline currently uses Clorox Disinfection Wipes on all mainline aircraft and in United Club locations.

    We are Back! United Announces Return to New York's JFK Airport

    Airline to offer new transcontinental service from JFK to the west coast starting February 1
    November 10, 2020

    CHICAGO, Nov. 10, 2020 /PRNewswire/ -- United Airlines announced today that it will be returning service to New York City's John F. Kennedy Airport (JFK) on February 1, 2021 with nonstop service to the west coast. The airline's entry back into JFK after five years reflects not only its strong commitment to the New York City area, but a continuation of aggressively and strategically managing the impact of COVID-19 by increasing service to and from the places where customers want to fly. The new United service will operate out of Terminal 7.

    United Airlines Passengers First to Experience a New LaGuardia Airport

    United is first legacy carrier with full operations from LGA's transformed Terminal B
    June 12, 2020

    NEW YORK, June 12, 2020 /PRNewswire/ -- United customers traveling through New York-LaGuardia (LGA) this weekend will be the first of any legacy airline to enjoy the airport's new Terminal B experience, featuring brand-new, best-in-class Arrivals and Departures Hall. Whether their journey starts or ends at LGA, United passengers will see amenities including first-rate retail and dining choices as well as innovative lobby and baggage claim areas. The new building is part of the $4 billion, 1.3-million-square-foot Terminal B redevelopment project operated by LaGuardia Gateway Partners (LGP). Images and video can be downloaded here.

    United Airlines Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

    June 11, 2020

    United Airlines is the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company's commitment to putting health and safety at the forefront of the entire customer experience.

    "As people are returning to their daily activities during the COVID-19 pandemic, their health and safety – as well as the health and safety of others - should continue to be top-of-mind," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. "Our health experts are pleased to play a role in helping people travel more safely and we worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey."

    More than a 'Nosh' - United Airlines Expands Kosher Culinary Choices for Customers Traveling Between the U.S. and Tel Aviv

    New dining options feature revamped Kosher menu, including child's meal and wines
    February 10, 2020

    NEW YORK, Feb. 10, 2020 /PRNewswire/ -- This month, United is taking Kosher cuisine to new heights by introducing a variety of new options for customers traveling between the U.S. and Tel Aviv, from the airline's Newark / New York, San Francisco and Washington, D.C. / Dulles based hubs. These exciting menu additions include popular choices from several leading Kosher food and beverage brands and reflects United's commitment to elevate the travel experience for our customers.

    United Adds 29 New Flights to Miami for the Big Game

    Airline now offers more than 80 direct flights from its U.S. hubs including San Francisco, Los Angeles and 7 flights from Kansas City
    January 23, 2020

    CHICAGO, Jan. 23, 2020 /PRNewswire/ -- United Airlines is offering football fans across the United States more options to get to Miami for the Big Game. United is offering fans more than 5,600 seats through 29 additional nonstop flights to Miami from its seven U.S. hubs including Los Angeles and seven special point-to-point flights between Kansas City and Miami. Tickets are now available for purchase on united.com.

    "This year we're offering football fans from every corner of the country more opportunities than ever to get to Miami for the Big Game including extra flights between San Francisco and Miami and new service between Kansas City and Miami," said Ankit Gupta, United's vice president of Domestic Network Planning. "In addition to our expanded network to Miami for the game, travelers can easily get to Miami via United's 25 daily flights to Fort Lauderdale's Hollywood International Airport from Chicago, Denver, Houston, New York/Newark, San Francisco, Washington Dulles and Cleveland."

    United's Big Game Service to Miami


    Day

    From

    To

    Frequency

    Friday

    San Francisco

    Miami

    3 Flights

    Friday

    Kansas City

    Miami

    2 Flights

    Friday

    Chicago

    Miami

    5 Flights

    Friday

    Denver

    Miami

    1 Flight

    Friday

    Houston

    Miami

    5 Flights

    Friday

    Los Angeles

    Miami

    1 Flight

    Friday

    New York/Newark

    Miami

    8 Flights

    Friday

    Washington Dulles

    Miami

    2 Flights





    Saturday

    San Francisco

    Miami

    3 Flights

    Saturday

    Kansas City

    Miami

    2 Flights

    Saturday

    Chicago

    Miami

    5 Flights

    Saturday

    Denver

    Miami

    1 Flight

    Saturday

    Houston

    Miami

    6 Flights

    Saturday

    New York/Newark

    Miami

    6 Flights

    Saturday

    Washington Dulles

    Miami

    2 Flights





    Monday

    Miami

    San Francisco

    5 Flights

    Monday

    Miami

    Kansas City

    3 Flights

    Monday

    Miami

    Chicago

    4 Flights

    Monday

    Miami

    Denver

    1 Flight

    Monday

    Miami

    Houston

    5 Flights

    Monday

    Miami

    Los Angeles

    2 Flights

    Monday

    Miami

    New York/Newark

    9 Flights

    Monday

    Miami

    Washington Dulles

    3 Flights

    Every customer. Every flight. Every day.

    United continues to strengthen its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently:

    • Announced that MileagePlus award miles will never expire
    • Committed $40 million toward a new investment initiative focused on accelerating the development of sustainable aviation fuels and other decarbonization technologies
    • Established Miles on a Mission, a first-of-its-kind crowdsourcing platform which gives customers a simple way to donate miles to non-profit organizations and charities in need of air travel
    • Launched ConnectionSaver, a digital tool dedicated to improving the experience for customers with connecting flights
    • Instituted PlusPoints, new upgrade benefits for MileagePlus Premier members
    • Gave Economy customers a choice of complimentary snacks on domestic flights
    • Made DIRECTV free for every customer on more than 200 aircraft

    About United

    United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United and United Express operate approximately 4,900 flights a day to 362 airports across six continents. In 2019, United and United Express operated more than 1.7 million flights carrying more than 162 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 791 mainline aircraft and the airline's United Express partners operate 581 regional aircraft. United is a founding member of Star Alliance, which provides service to 195 countries via 26 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

     

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

    United Airlines Makes Connecting the World Easier Than Ever with ConnectionSaver

    New technology helps determine when to hold more flights and minimize customers' inconvenience
    June 10, 2019

    CHICAGO, June 10, 2019 /PRNewswire/ -- Just in time for the busy summer travel season, United Airlines is introducing ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next. ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time. ConnectionSaver also sends personalized text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.

    We're Moving: United Airlines Begins Flight Operations at LaGuardia Airport's New Terminal B Eastern Concourse on June 2

    Terminal is home to airline's newest United Club, which is 30% larger than previous LGA Club location
    May 30, 2019

    CHICAGO, May 30, 2019 /PRNewswire/ -- This weekend United customers traveling through New York-LaGuardia Airport will experience new gates on the Terminal B Eastern Concourse, following the first phase of the $4 billion, 1.3-million-square-foot redevelopment project of Terminal B, operated by LaGuardia Gateway Partners. With soaring ceilings up to 55-feet high and plenty of natural light, customers will have thirteen new shops, restaurants and services in the concourse to visit; all inspired by the best of New York – from the iconic Shake Shack and local Irving Farm Coffee Roasters to an outpost of New York's famous toy store, FAO Schwarz.

    United Airlines and Audubon International Team Up to Save Owls in San Francisco

    United and Audubon International expand successful raptor relocation network to the Bay Area to relocate at-risk barn owls to safer habitats

    May 17, 2019

    SAN FRANCISCO, May 17, 2019 — United Airlines today strengthened its emerging reputation as the world's most environmentally conscious airline by announcing that the carrier is expanding its successful Raptor Relocation Network to its premier West Coast hub, San Francisco International Airport. United is again teaming up with Audubon International to trap raptors – primarily barn owls – residing near the airport and resettle these birds of prey at suitable golf course habitats where the species are more likely to thrive.

    New Maintenance Complex Deepens United Airlines' Commitment to Los Angeles, with Nearly $1 Billion Recent Investment at LAX

    The airline is breaking ground on a new $352 million Technical Operations Facility and recently completed nearly $600 million in renovations to its terminal at LAX
    February 28, 2019

    LOS ANGELES, Feb. 28, 2019 /PRNewswire/ -- Today, United Airlines and Los Angeles World Airports (LAWA) broke ground on a state-of-the-art Technical Operations Center (TOC) at Los Angeles International Airport (LAX) that will enable the airline to provide exceptional service for all of its aircraft fleets. The new facility will include two connected buildings – a ground service equipment and facilities maintenance building and a line maintenance hangar, including an engine support shop that will focus on the aircraft's Dreamliner fleet. The commencement of this $352 million TOC pushes the airline's investments at its Los Angeles hub to nearly $1 billion in recent years.