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Introducing Better Boarding at United Airlines

September 18, 2018

CHICAGO, Sept. 18, 2018 /PRNewswire/ -- Today, United Airlines is expanding enhancements to its boarding at gates in airports around the world. The updated better boarding process gives customers more space at the gate, less time waiting in line and improved boarding information to create a less stressful environment.

"The boarding process was one of the top areas customers told us they wanted improved," said Sarah Murphy, vice president of Global Operations Strategy, Planning and Design at United. "We listened to customers and employees as we tested a variety of processes on thousands of flights until we found a better boarding process that results in less time spent waiting in lines, improved communication and a better way to recognize our Premier® customers while balancing out the number of passengers in each boarding group."

The improvements start with reducing the number of boarding lanes from five to two, giving customers added space, more time to relax and less time spent in line. With more time, passengers can enjoy a nearby United Club or lounge or airport restaurants and shops before their flight. United app users will also receive a new alert when boarding has begun for their flight, making it easier to know when to make their way to the gate. In the future, United will expand these notifications to text messages. Digital displays in the gate area also keep customers informed with updated helpful boarding information.

United's enhanced boarding also provides an upgraded experience for some of the airline's top MileagePlus members. United's MileagePlus Premier 1K customers who previously boarded in group one, will now be invited to pre-board, and United's MileagePlus Premier Gold customers will also move up in the boarding process from group two to group one. These changes not only give these customers more time to settle into their seats, but also help balance out the number of customers in each of the airline's five boarding groups. United is also expanding its military pre-boarding group from uniformed military members to also include all active duty military members to even better recognize those serving our country. Qualifying United credit card holders will continue to receive priority boarding in group two.

United started testing a variety of boarding concepts in the fall of 2017, soliciting feedback from customers and employees along the way. After testing these changes at numerous airports, United received overwhelmingly positive feedback from customers and employees who experienced the better boarding process. United began rolling out aspects of this process, including updated signage at select airports across its network earlier this year, and putting it into effect at all gates at Los Angeles International Airport in February. Beginning September 18, the better boarding will appear at over 1,000 gates across the globe.

For more information on better boarding, including a video tutorial, visit the United Hub.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Bread Pudding for Breakfast: Chobani® Recipe Lands on United Airlines' Fall Menu

September 04, 2018

CHICAGO, Sept. 4, 2018 /PRNewswire/ -- United Airlines® and Chobani® have partnered to make one of the newest breakfast selections for United's Choice Menu "Bistro on board" program. As of Sept. 1, the banana bread pudding, which was created exclusively for United, is available on flights within the U.S. and flights to Canada, Mexico, Central America and the Caribbean departing between 5:00 a.m. and 9:44 a.m.

Banana bread pudding

Inspired by recipes from Chobani®, United and Chobani® Chef Jake Briere reviewed dozens of breakfast concepts ranging from sweet to savory before landing on the banana bread pudding, which gives United customers a taste of fall in a comforting morning entree that is served warm. It is made with banana bread pieces and butterscotch chips baked in a vanilla egg custard and topped with oats, brown sugar and cinnamon. Chobani® Vanilla Greek Yogurt is used as a substitute for heavy cream, giving the dish a modern, healthier twist.

"Working with Chobani® to develop this recipe underscores the importance we place on offering customers an incomparable inflight dining experience," said Charlean Gmunder, United's vice president of catering operations. "Our fall menu entrees are both savory and comforting; we're confident that our customers will find something to enjoy during their journey."

In addition to the banana bread pudding, United introduced two other breakfast items, a new snack and two new craft beers on Sept. 1. The Choice Menu "Bistro on board" breakfast menu will now include overnight strawberry almond oats – coconut oatmeal with yogurt, shredded coconut and chia seeds and strawberry compote, topped with almond coconut granola – and a chorizo breakfast sandwich with a cage-free fried egg, pork chorizo patty and smoked cheddar cheese on a ciabatta roll. A new salami and cheese tray, which includes OLLI® Genoa salami, white cheddar cheese and flatbread crackers, has been added to the Snack Shop. The seasonal beers on United's onboard beverage menu also rotated to Goose Island® Midway IPA and Blue Point Brewing Company® Toasted Lager. United is the first airline to fly the Goose Island Midway IPA.

New cheeseburger, sandwich available in time for fall

Beginning Oct. 1, a new cheeseburger and chicken parmesan sandwich will be available for purchase on the lunch and dinner menu, which is offered on flights within the U.S. and flights to Canada, Mexico, Central America and the Caribbean departing between 9:45 a.m. and 8:00 p.m. The new white cheddar cheeseburger is a beef patty with white cheddar cheese on an Asiago bun. It will be served with United's assortment of Sir Kensington's condiments, which include chipotle mayonnaise, ketchup and mustard. The new chicken parmesan sandwich features breaded chicken, mozzarella cheese and basil marinara sauce on an Italian-herbed ciabatta roll.

Choice Menu "Bistro on board" items are available for purchase on most flights with a scheduled flight time over three hours within the U.S. and flights to Canada, Mexico, Central America and the Caribbean. Snack shop items are available on most flights with a scheduled flight time of over an hour and a half within North America, including the Caribbean and select Latin American cities as well as Australia, New Zealand and Singapore. You can view photos of the new menu items and learn more about United's Choice Menu items by visiting our website.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Wants to Send the Hardest Working Person in America to Tahiti

September 04, 2018

CHICAGO, Sept. 4, 2018 /PRNewswire/ -- Every year, more than 700 million vacation days go unused across the United States, signaling that Americans are working harder and not taking the time off they've earned to unplug, relax and recharge. United Airlines today announced Time Off in Tahiti, a contest designed to recognize the hardest-working person in the country with a dream trip to the islands of Tahiti. Nominations can be submitted at united.com/timeofftahiti.

"With the unofficial end to summer this past weekend, it's disheartening to think that so many Americans won't have had a chance to use vacation days and get time away from the daily grind to experience something different," said Toby Enqvist, United's Chief Customer Officer. "This is why we're so excited about this contest – it presents the opportunity for the deserving winner to experience some of the most relaxing scenery in the world in Tahiti."

"The benefits of getting away are unparalleled – from improving your on-the-job performance and physical and mental wellbeing to enhancing your personal relationships," said Katie Denis of Project: Time Off. "United is helping to raise awareness about the importance of taking time off to travel, which our research has proven to be the most effective way to use vacation days. In fact, those who use the majority of their vacation days for travel are significantly happier than those who travel very little or not at all."

Do you or someone you know deserve some Time Off in Tahiti?

The winner could be anyone – mom, sister, brother, dad, wife, husband, friend, boss, co-worker or you – the possibilities are endless because each person's story is unique. Entering the contest is easy and encourages nominators to speak from the heart about why the nominee deserves Time Off in Tahiti. To enter, simply identify someone who deserves the trip and time off – whether it's someone who works 80-hour weeks, a stay-at-home parent, or someone working multiple jobs to make ends meet – and compose a 300-word submission on why they deserve the trip.

The United journey of a Lifetime

The winner of United's Time Off in Tahiti contest and their guest will fly from their hometown to San Francisco and then on to Papeete, Tahiti for the ultimate getaway. The journey includes a visit to the United Polaris lounge at San Francisco International Airport, where they will find space to relax, dine and refresh before their flight to Tahiti. They will then fly in United Polaris business class to Tahiti.

In addition to the round-trip flight, hotel accommodations for three nights at the Intercontinental Tahiti Resort and Spa, two nights at the Intercontinental Moorea Resort and Spa and two nights at the Maitai Rangiroa, as well as transportation between islands, access to local sights and a $2,000 prepaid card to personalize the trip is also included.

All Work and No Play is Bora Boring

Approximately half of full-time workers surveyed by Project: Time Off did not take all of the paid vacation days they earned last year. Workers are giving up more than a well-deserved break, when they give up vacation days. Project: Time Off has found that traveling can positively impact work performance and overall wellbeing:

  • Those who use most of their vacation days for travel reported a higher likelihood of receiving a raise, bonus or both than those who travel little or not at all (51 percent compared to 44 percent) as well as greater physical health and well-being (61 percent compared to 49 percent).
  • Workers who use the majority of their vacation days for travel are significantly happier than those who travel less or not at all.
  • 82 percent of Americans want the opportunity to relax and reduce stress via travel/vacation.

Uniting Tahiti with the U.S.

Considered by many to be a once-in-a-lifetime, bucket list vacation destination, the islands of Tahiti and the neighboring French Polynesian islands of Moorea, Bora Bora and Huahine are accessible with United's new nonstop flight from San Francisco. Launching October 30, United will be the only U.S. carrier offering nonstop service between the mainland U.S. and Tahiti. This new route will operate three times weekly and offer seasonal service through March 28, 2019 with Boeing 787-8 aircraft.

For complete rules and to enter, visit united.com/timeofftahiti. The contest runs through September 25 and winners will be selected on or around October 15.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to more than 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines MileagePlus Voted Favorite Frequent-Flyer Program in Trazee Awards

August 15, 2018

SAN DIEGO, Aug. 15, 2018 /PRNewswire/ -- United Airlines' MileagePlus loyalty program was awarded Favorite Frequent-Flyer program at the fourth-annual Trazee Awards last night at a special awards event at the Global Business Travel Association convention in San Diego.

"We are extremely proud that our customers voted MileagePlus as the favorite frequent-flyer program," said Luc Bondar, United's president of MileagePlus and vice president of Loyalty. "United continues to build and improve our loyalty program that provides great value for all of our members while offering a variety of earning and redemption opportunities."

"As the winner in this category, it is clear United MileagePlus is a trendsetter in the industry and a favorite of the millennial traveler, the most sought-after travel demographic," said Francis X. Gallagher, Publisher and CEO, FX Express Publications, Inc.

The Trazee Awards are hosted by Trazee Travel, a publication created for travelers by the teams at FX Express Publications, Inc. and Global Traveler. Reader nominations were collected from December 2017 to March 2018 via an online ballot on Trazee Travel. MileagePlus also holds the award for best loyalty program from Global Traveler for the past 14 years, every year since the inception of the GT Tested Reader Survey in 2004.

MileagePlus Explorer Card Enhancements

MileagePlus members continue to see enhancements to the program, including the new United MileagePlus Explorer Card, launched in June 2018, which now offers an expanded 2 miles per $1 spent on hotel stays and restaurant purchases in addition to 2 miles per $1 spent on purchases with United, valuable travel credits and inflight benefits and discounts. Customers can earn award miles by flying United, United Express, Star Alliance airlines or other airline partners and by purchasing products or services from partners around the globe, such as a recently announced partnership with BP.

MileagePlus Exclusives

Through MileagePlus Exclusives, members are also able to use their miles on unique and memorable experiences with a VIP touch across the widest range of mileage levels. Upcoming examples of MileagePlus Exclusives include: an opportunity to be among the first to fly United's new route from San Francisco to Tahiti, be a VIP at Red Carpet events at the 70th Emmy® Awards, dine at world-renowned restaurants, and obtain club level and luxury suites packages for a variety of sporting events.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Strengthens Commitment to Top Corporate Customers with Launch of United Corporate Preferred

August 13, 2018

SAN DIEGO, Aug. 13, 2018 /PRNewswire/ -- United Airlines today debuted United Corporate Preferred, the industry's newest corporate travel program designed to offer top travel benefits to the airline's most loyal business customers. United announced the new program this morning at the Global Business Traveler Association (GBTA) Convention in San Diego.

United Corporate Preferred is a new and exclusive benefits program that provides added perks for the airline's top corporate customers. A multi-level program, United Corporate Preferred offers escalating benefits at three levels, including United Corporate Preferred, United Corporate Preferred Plus and United Corporate Preferred Elite. Eligibility for the new program is determined by a corporation's contract status, revenue contribution and loyalty with United. Eligible corporate agreements include United corporate share agreements, United PassPlus and United Meetings.

"Every day thousands of road warriors are jetting off on United to work events and business meetings all over the world," said Jake Cefolia, United's senior vice president of Worldwide Sales. "We designed our United Corporate Preferred program with the customer's entire travel experience in mind, from booking to landing, to identify opportunities to show our appreciation to our loyal business customers with a program that offers extra perks and travel benefits."

Benefits offered to all United Corporate Preferred customers include:

  • Preferred upgrades – tie-breaker preferences for upgrades.
  • Preferred standby – prioritization when traveling on standby for a different flight and when waitlisting for a seat in a different cabin or booking class.
  • Operational adjustment protection – protection during travel interruptions, as well as seat protection to retain the same or similar seat in the event of an aircraft swap.
  • Preferred discounts and offers – eligibility to receive exclusive promotions offered by both United and its partners in the near future.

Customers in the airline's new United Corporate Preferred Elite level will also receive the following:

  • Additional travel waiver flexibility – when United has a travel waiver in place, customers will receive additional flexibility to adjust their travel beyond restrictions in place on the standard waiver.
  • Preferred boarding – later this year, customers will receive priority boarding in group two.
  • Preferred seating – later this year, customers will have access to book designated standard economy seats closer to the front of the plane.

To receive these benefits, tickets must be flown on United or United Express flights, reservations must include the customer's corporate account number at the time of booking, and the travel must be for the corporate customer's business. Companies invited to participate in United Corporate Preferred will receive a tailored webpage with information on benefits eligible to their employees. For more information on the program, visit unitedcorporatepreferred.com.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Strengthens Domestic Route Network: Announces New Washington Dulles - Miami Service and Expands to 33 New Destinations in Four Months

July 30, 2018

CHICAGO, July 30, 2018 /PRNewswire/ -- United Airlines today announced it will begin new daily service between its hub at Washington Dulles International Airport and Miami International Airport. United's newest route announcement builds on the airline's focus to offer its customers more opportunities to conveniently connect to more domestic and international destinations than ever before by boosting connectivity and expanding service from its seven U.S. gateways.

United is also increasing flying between its Washington Dulles hub and Orlando and Tampa. Beginning Nov. 28, 2018, through Jan. 6, 2019, United will increase to five daily flights to Orlando, and between Dec. 26, 2018, through Jan. 26, 2019, the airline will increase to four daily flights to Tampa.

From Dec.19, 2018, through March 30, 2019, United will offer daily service between Washington Dulles and Miami and twice daily service during peak holiday travel, Dec. 24, 2018, through Jan. 6, 2019, with Airbus A319 aircraft. Tickets are now available for purchase.

In addition to its new service between Washington Dulles and Miami, United offers up to 16 daily flights to Miami from its hubs in Chicago, Denver, Houston, New York/Newark and San Francisco.

New Washington Dulles – Miami service begins Dec. 19

Depart

Time

Arrive

Time

Washington Dulles (IAD)

8:15 a.m.

Miami (MIA)

11:05 a.m.

Miami (MIA)

1:24 p.m.

Washington Dulles (IAD)

4:19 p.m.

Washington Dulles (IAD)

5:50 p.m.

Miami (MIA)

8:40 p.m.

Miami (MIA)

8:55 a.m.

Washington Dulles (IAD)

11:50 a.m.

This year, United has expanded service throughout Florida including Key West, Fort Lauderdale, Fort Myers, Orlando, Tampa, Sarasota and West Palm Beach from its hubs in New York/Newark and Washington Dulles.

Boosting hub connectivity to domestic and international destinations

In the last four months, United has launched service to 33 destinations in 18 states from its domestic hubs. From each hub, the new flights offer customers hundreds of connection opportunities to destinations throughout the United States and to more than 110 international destinations in more than 50 countries around the world. In addition to new destinations, United has expanded service to more than 40 U.S. cities by adding either more flights or larger aircraft.

"We want to make United the first choice for customers when planning travel," said Ankit Gupta, United's vice president of Domestic Network Planning. "To do this we are focusing on the strengths of our hub cities, which are the largest centers for business and tourism travel in the country and key gateways for customers to easily and conveniently connect to thousands of cities throughout the United States and beyond. The new destinations and the service expansions that we're launching this year provide customers more choice and more opportunities to travel to the destinations that are most important to them."

United's new routes include:

United Hub

New Destination

Chicago (ORD)

Bismarck, ND (BIS)

Brownsville, TX (BRO)

El Paso, TX (ELP)

Fresno, CA (FAT)

Salina, KS (SLN)

Shenandoah, VA (SHD)

Wilmington, NC (ILM)

Denver (DEN)

Appleton, WI (ATW)

Jacksonville, FL (JAX)

Mammoth, CA (MMH)

Moab, UT (CNY)

Monterey, CA (MRY)

Norfolk, VA (ORF)

Prescott, AZ (PRC)

Vernal, UT (VEL)

Houston (IAH)

Akron-Canton, OH (CAK)

Dayton, OH (DAY)

Los Angeles (LAX)

Eureka, CA (ACV)

Glacier National Park/Kalispell, MT (FCA)

Mammoth, CA (MMH)

Medford, OR (MFR)

Missoula, MT (MSO)

Prescott, AZ (PRC)

Redmond, OR (RDM)

Sun Valley, ID (SUN)

New York/Newark (EWR)

Elmira, NY (ELM)

Presque Isle, ME (PQI)

Rapid City, SD (RAP)

San Francisco (SFO)

Madison, WI (MSN)

Washington Dulles (IAD)

Lewisburg, WV (LWB)

Plattsburgh, NY (PBG)

Shenandoah, VA (SHD)

Wilmington, NC (ILM)

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

The Airport Lounge Scene's Brightest Star: United Polaris Lounge Named Best Business Class Lounge in the U.S.

July 19, 2018

CHICAGO, July 19, 2018 /PRNewswire/ -- The United Polaris lounge at Chicago O'Hare International Airport has been voted Best Business Class Lounge in the United States by the 2018 World Airline Awards from Skytrax. The highly-coveted award, referred to as the Passenger's Choice Awards, was voted on by more than 20 million airline customers across the globe.

"What is especially exciting about this distinction is that it comes from passengers," said United's Vice President of Marketing, Mark Krolick. "This win is a testament to United's efforts to provide our customers with a dramatically-redesigned, luxurious, sleep-enhancing travel experience, which begins with our Polaris lounges."

With a focus on providing a more tranquil journey from departure-to-landing, United has opened an exclusive portfolio of United Polaris lounges at Chicago O'Hare International Airport, Houston's George Bush Intercontinental Airport, Newark Liberty International Airport and San Francisco International Airport.

The only lounge of its kind offered by a U.S. airline to international business class customers, United Polaris lounges feature a custom scent, curated music playlist and subtle mood lighting which come together to create a notable sensory experience. Each location offers a variety of seating areas to meet the needs of customers, whether they want to charge their mobile devices, take advantage of complimentary high-speed Wi-Fi, enjoy a gourmet meal, or simply rest before their flight. United Polaris lounge signature seats are designed with an oversized chair, integrated work or dining table, large privacy dividers and a personal side lamp.

Tucked away from the rest of the lounge, daybeds outfitted with a Saks Fifth Avenue blanket and pillow offer a quiet place to rest. Visitors also have the option to freshen up in spa-like shower suites featuring Soho House & Co's Cowshed Spa products, with a valet available to steam clothes.

When it comes to dining, customers can look forward to a culinary journey with an inventive, seasonal menu that includes nods to both the local city as well as the popular destinations the airline serves. Visitors are able to grab something from the buffet before boarding or settle in for a full meal in the private dining space. Each lounge has an extensive drinks menu featuring popular wines, beers and craft cocktails that rival any speakeasy, with house-made anise-infused vodka and house-made oolong-steeped bourbon.

Customers traveling in United Polaris business class or United Polaris first class on long-haul international flights have Polaris lounge access as well as customers traveling on select long-haul international flights on a Star Alliance partner airline in international first or business class.

United Polaris business class represents the airline's most significant product transformation in more than a decade and the airline continues to increase momentum of its roll-out. On average, United plans to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020, and the United Polaris lounge at Los Angeles International Airport is expected to open later this year.

Star Alliance, of which United is a founding member, was also victorious in this year's Awards, claiming the Best Airline Alliance title for the third consecutive year. Star Alliance was the first airline alliance to receive the Best Alliance Award when the category was introduced in 2005 and has since won the award nine times.

Through the world's largest airline alliance, United customers have seamless travel options to destinations in nearly 200 countries. MileagePlus members may earn and use miles on United and 27 other Star Alliance member airlines, and Premier members are recognized with added benefits around the world. Star Alliance's Los Angeles Lounge retained the Best Airline Alliance Lounge Award for the fourth year in a row. With more than 1,000 locations, the Star Alliance lounge network is the largest in the world.

The World Airline Awards were introduced by Skytrax in 1999 to provide a customer satisfaction study that was independent, impartial and global. Over 100 customer nationalities voted in the largest airline passenger satisfaction survey to determine the award winners.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines' Redesigned Homepage Takes Off

July 12, 2018

CHICAGO, July 12, 2018 /PRNewswire/ -- Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.

For additional images visit United's media library


Some of the key highlights of the new homepage include:

  • A more contemporary, user-friendly design
  • Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
  • A new display that is fully responsive for optimal viewing on desktop and mobile devices
  • A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience, said Praveen Sharma, vice president of digital products and analytics. "Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."

United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.

The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.

Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.

Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 357 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 757 mainline aircraft and the airline's United Express carriers operate 551 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Polaris Star Shines Bright in Texas: United's Newest Business Class Lounge Opens in Houston

June 26, 2018

HOUSTON, June 26, 2018 /PRNewswire/ -- Beginning this Friday, customers traveling in United Polaris® business class, the airline's international premium cabin travel experience, will be able to relax before their travels and enjoy locally-inspired food and beverage offerings with the opening of the new United Polaris lounge at George Bush Intercontinental Airport in Houston.

"As we continue to increase momentum of the roll-out of United Polaris, we're thrilled to bring this industry-leading lounge concept to Houston, where the lounge décor, food and drink are all a reflection of the city," said Mark Krolick, United's Vice President of Marketing. "We specifically designed this United Polaris lounge location to feel like a boutique hotel, with dedicated spaces for relaxation, refreshing and dining and we're confident that our Houston customers and those connecting through this award-winning airport will enjoy a best-in-class lounge experience."

United's latest Polaris lounge exhibits distinct flair from Houston, the culinary and cultural capital of the South. Unique artwork is featured throughout the lounge by two Houstonian artists – Shane Tolbert and Terrell James. Food highlights include a Texas breakfast skillet, Cajun andouille sausage and chicken étouffée, Argentinean roasted chimichurri chicken, tres leches bites and the United Polaris Burger, which will be on the menu at all United Polaris lounges. The cocktail menu includes the Caliente on the Rocks, which combines Casamigos® Tequila, orange juice and a homemade sour mix, garnished with a jalapeño for an extra kick and caipirinhas, the traditional Brazilian cocktail made from muddled lime, sugar and cachaça. The lounge also serves house-made star anise-infused vodka and oolong tea-steeped bourbon.

United Polaris Lounge at George Bush Intercontinental Airport Facts & Highlights

  • 191 seats
  • 324 power outlets and 264 USB ports
  • 2 private daybeds outfitted with Saks Fifth Avenue bedding
  • 6 luxurious shower suites, featuring rainfall showers and Soho House & Co's Cowshed Spa products
  • Personal valet services, including steaming garments
  • A private dining area with table service for up to 28 guests
  • 11 pieces of contemporary art

The opening of the United Polaris lounge in Houston closely follows the debut of United Polaris lounges at San Francisco International Airport in April and at Newark Liberty International Airport earlier this month. The United Polaris lounge at Los Angeles International Airport is expected to open later this year.

On average, United plans to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. Beginning July 1, every seat in the United Polaris cabin will be provisioned with a cooling gel pillow. The gel pillow, previously available by request, has proven to be one of the most popular items of United Polaris bedding.

United's Polaris Lounge in Houston is conveniently located in Terminal E, next to Gate E12. This is the most recent of several investments United has made in Houston, including the carrier's announcement of a $1M grant to the Houston Food Bank as well as its long-term lease commitment at 609 Main in downtown Houston.

For photos of the Polaris lounge in Houston, visit the United newsroom.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 354 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 750 mainline aircraft and the airline's United Express carriers operate 545 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

A Sweet Start to the Morning: United Adds Maple-Flavored Cookie to its Complimentary Snack Rotation

June 20, 2018

CHICAGO, June 20, 2018 /PRNewswire/ -- Building on one of the hottest flavor trends, United Airlines (UAL) is introducing a new item into its complimentary snack rotation on domestic flights departing before 9:45 a.m. This new snack, created especially for the airline by Byrd Cookie Company, is a maple wafer cookie that combines a crunchy texture with a sweet maple flavor. The new snack will begin to roll out on flights as early as this weekend.

Byrd Cookie Company created the Maple Wafer recipe especially for United Airlines.

While maple syrup is most often associated with pancakes and waffles, the flavor is becoming more popular in a variety of foods and beverages, with Google Trends data showing an increase in searches related to maple and many heralding it as the "next pumpkin spice."

"We know that maple is an increasingly appealing flavor, and we are always looking for ways to capitalize on trends in taste buds," Vice President of Catering Operations Charlean Gmunder said. "We are excited to offer our customers a light, crisp snack that is created by a woman-owned bakery."

The cookie combines a rich buttery flavor with a hint of maple and just the right pinch of salt to create a delightfully addictive snack. It is a play on the benne wafer and a modern twist on a cookie that Byrd Cookie Company has been baking for almost 70 years. The maple wafers are baked in Savannah, Ga., and pair nicely with United's signature illy coffee, making them perfect for the early morning traveler.

"We created this cookie using only the finest ingredients, and we continue to bake in small batches so that we can consistently deliver high-quality confections," Byrd Cookie Company CEO Stephanie Lindley said.

Byrd Cookie Company is certified by the Women's Business Enterprise National Council as a woman-owned business.

To celebrate the new partnership, MileagePlus Exclusives is hosting a live auction where customers can bid miles to travel to Savannah, Georgia and enjoy a tour of the Byrd's bakery and take in Savannah's local sites. The auction is available on the MileagePlus Exclusives website for members to start bidding today at exclusives.mileageplus.com/Byrds.

This new snack replaces the Stroopwafel, the current morning snack. United is expanding its complimentary snack offerings in order to continue to appeal to a broad palate. The Stroopwafel will be available again in the future as the airline rotates between morning snack options. The Stroopwafel will remain on flights departing Europe prior to 9:30 a.m.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 354 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 750 mainline aircraft and the airline's United Express carriers operate 545 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

About Byrd Cookie Company

Originally founded in 1924, Byrd Cookie Company is an award-winning, family-owned company providing fresh-baked products to a wide range of major retailers, from LL Bean to Bergdorf Goodman. The company, which is headquartered in Savannah, Ga., also creates private label items for companies including Neiman-Marcus, Ritz-Carlton and Cumberland Farms and operates successful retail stores in Georgia and South Carolina. For more information, visit ByrdCookieCompany.com.

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

A New Star in the Airport Lounge Scene: The United Polaris Lounge Opens at Newark Liberty International Airport

May 31, 2018

NEWARK, N.J., May 31, 2018 /PRNewswire/ -- Beginning June 4, customers traveling in United Polaris®, the airline's international premium cabin travel experience, will be able to relax and dine before their travels in the new United Polaris lounge at Newark Liberty International Airport.

Building on the airline's concept to be uniquely United while embracing the energy of the Newark/New York metropolitan area and the exciting destinations served from it, this United Polaris lounge exhibits distinct local flair throughout. When visitors first enter, they will be greeted with a vibrant lighting fixture created by Brooklyn-based art and design laboratory Richard Clarkson Studio that is meant to mimic the constellations of the 12 zodiac signs.

In a nod to the city's recognition for preeminence in the world for craft cocktails, the bar is the stand-out gem of this United Polaris lounge, both in terms of size and the array of cocktails offered. The thoughtful cocktail list includes the United Polaris Old Fashioned, a fresh take on the classic, complete with J. Rieger & Co. Kansas City Whiskey, a house simple syrup, Dale DeGroff bitters with a muddled orange wheel and Luxardo cherry, just like the legend himself — Dale DeGroff— makes it. A custom-designed a la carte dining menu blends international comfort foods, such as Moroccan-spiced braised lamb, with staples like the United Polaris Burger, which will be on the menu at all United Polaris lounges.

United Polaris Lounge at EWR Facts & Highlights

  • More than 27,000 square feet
  • 455 seats
  • 15 different types of seating
  • 570 power outlets and 450 USB ports
  • 4 private phone rooms
  • 10 private daybeds outfitted with Saks Fifth Avenue bedding
  • 10 luxurious shower suites, featuring rainfall showers and Soho House & Co's Cowshed Spa products
  • Personal valet services, including steaming garments
  • A private dining area with table service for up to 48 guests featuring a menu that blends global trends with familiar comfort foods, developed by New York Chef John Glowacki. Menu items include: potato latkes, polenta fries, wild mushroom risotto with a balsamic reduction, and the "Brookie," a playful combination of a brownie and cookie served with milk.
  • A bistro-like buffet that includes a do-it-yourself bagel bar plus sandwiches and wraps such as a curried salmon salad with cucumber raita and baby spinach on a pumpernickel roll as well as a charcuterie board and chicken parmesan.
  • A cocktail menu with signature drinks such as the Fernet About It, a unique version of the Cuba Libre containing the Italian libation, and the United Polaris Star, featuring house-made anise-infused vodka. Other house-made items include oolong-steeped bourbon, lavender syrup, vodkas and vermouth.

"More United customers begin their journey in the New York/New Jersey region than in any other of our hub cities. From here, our route network reaches across the globe, and we are thrilled to now offer our customers traveling in United Polaris business class a best-in-class lounge experience," said Jill Kaplan, President, New York/New Jersey for United Airlines. "We continue to add new international destinations from Newark, including Porto, Portugal and Reykjavik, Iceland, which we launched this month. The addition of the United Polaris lounge for our customers traveling on long-haul flights strengthens our service offering in Newark for the most enjoyable experience."

The opening of the United Polaris lounge at New York/Newark closely follows the debut of the United Polaris lounge at San Francisco International Airport in April. The United Polaris lounge at George Bush Intercontinental in Houston will open this summer, followed by the lounge at Los Angeles International Airport this fall.

The focus behind the United Polaris experience has always been to provide long-haul travelers with what they've asked for: better sleep in the sky. On average, United plans to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. Beginning July 1, every seat in the United Polaris cabin will be provisioned with a cooling gel pillow. The gel pillow, previously available by request, has proven to be one of the most popular items of United Polaris bedding.

United Polaris lounge at Newark Liberty International Airport is conveniently located in Terminal C, following security screening, between Gates C102 and C120.

For more photos of the United Polaris lounge at New York/Newark, visit the United Newsroom.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 354 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 750 mainline aircraft and the airline's United Express carriers operate 545 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines and The Private Suite Create a New Luxury Experience at Los Angeles International Airport

May 22, 2018

LOS ANGELES, May 22, 2018 /PRNewswire/ -- United Airlines and The Private Suite today announced a new relationship, offering the airline's customers access to a newly built, private terminal at Los Angeles International Airport (LAX). Customers who purchase access will enjoy private and personalized check-in and baggage handling as well as private screening by Transportation Security Administration and U.S. Customs and Border Protection officers. United customers using the new terminal will be driven across the airfield in BMW 7-Series sedans directly to their aircraft. The United-branded lounge at the new terminal includes individual suites and restrooms and features a full bar and top-tier food service.

The Private Suite at LAX

Access to The Private Suite will be included in certain business-class fares. United has negotiated a highly preferential rate for use of the exclusive service. The Private Suite experience will initially be available through select corporate travel booking desks and travel agents, and later available for purchase on united.com or through the United app as part of a premium-cabin ticket fare.

United customers flying to or from New York/Newark; Aspen, Colorado; Hawaii; London Heathrow; Los Cabos, Mexico; Melbourne and Sydney, Australia; Shanghai; Singapore; and Tokyo Narita who purchase this service will have access to the exclusive co-branded lounge at The Private Suite's terminal on the LAX airfield. Customers arriving from overseas will be met at the aircraft and escorted to private customs and immigration processing. A Private Suite logistics team of eight people is assigned to each booking, ensuring a seamless airport experience without traffic, lines or wait time.

"We are excited to offer this new experience for our customers who are seeking additional efficiency, comfort, privacy and the ultimate service during their travels," said Janet Lamkin, President, California, for United Airlines. "The partnership with The Private Suite affords our customers the opportunity to enjoy a one-of-a-kind experience that makes travel through LAX the best in class. As California's global airline, our customers expect the best, and United is delivering on that promise."

The Private Suite is owned and operated by Gavin de Becker & Associates, a world-renowned consulting and service firm that handles logistics and protection for many of the world's most prominent people.

"United has created an exceptional service opportunity for its customers, and we're excited to be part of something that's never before existed in commercial air travel," said Joshua Gausman, Co-Founder of The Private Suite.

For more information, visit united.com/privatesuite.

United at LAX

United's hub at LAX is a key gateway, offering service to Latin America, Europe, Asia, Australia and the domestic U.S. network. From Los Angeles, United operates daily nonstop service to five Asia-Pacific destinations, including Melbourne, Tokyo Narita, Shanghai, Sydney and Singapore. At 8,700 miles, the flight between LAX and Singapore holds the record for any airline operating a flight to or from the U.S. The airline also operates nonstop service to London Heathrow, Vancouver, Canada, and five destinations in Mexico, as well as 138 daily flights to destinations across the U.S. Over the last two years, United has invested more than $570 million in its LAX hub.

About United

United Airlines and United Express® operate approximately 4,600 flights a day to 354 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 750 mainline aircraft, and the airline's United Express carriers operate 545 regional aircraft. The airline is a founding member of Star Alliance™, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL."

About The Private Suite

The Private Suite at LAX is a new terminal designed for First and Business Class travelers seeking the highest convenience, privacy, and luxury. Offering a dramatically improved airport experience, The Private Suite includes private TSA screening and Customs processing, private suites for awaiting boarding, and direct-to-aircraft transportation across the airfield. The Private Suite is operated by Gavin de Becker & Associates, the 775-person consulting and service firm that protects many of the world's most prominent people. Headquartered in Los Angeles, Gavin de Becker & Associates has operations in 27 cities and 7 countries. For more information on The Private Suite, visit: www.theprivatesuite.com.

SOURCE United Airlines

For futher information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com