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Passengers Can Now Text Cleaning and Safety Questions Directly to United Airlines

July 30, 2020

CHICAGO, July 30, 2020 /PRNewswire/ -- United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text "Clean" to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer. The United Automated Assistant is one of many recent innovations that have been developed to modernize the airline's service and create a more seamless experience for our customers. This launch follows another recently announced digital product that allows United customers on standby and upgrade lists to receive text notifications once they have been cleared and assigned a seat, saving them time and further limiting person-to-person interactions.


United Extends Mask Requirements to Airports

July 22, 2020

CHICAGO, July 22, 2020 /PRNewswire/ -- United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased. United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.

United Airlines to Maximize Ventilation System During Boarding and Deplaning

July 20, 2020

CHICAGO, July 20, 2020 /PRNewswire/ -- United Airlines today announced that the carrier will now maximize air flow volume for all mainline aircraft high-efficiency particulate air (HEPA) filtration systems during the entire boarding and deplaning process, helping further reduce the spread of COVID-19. In combination with the HEPA filters, the air conditioning and pressurization system onboard United's mainline aircraft recirculates the air every 2-3 minutes and removes 99.97% of particles – including viruses and bacteria during both ground and air operations – making the air onboard a plane significantly cleaner than what people typically experience in restaurants, grocery stores, schools or even some hospitals. United pilots and ground staff are working to implement this new procedure for mainline aircraft beginning July 27.

United Airlines Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

June 11, 2020

United Airlines is the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company's commitment to putting health and safety at the forefront of the entire customer experience.

"As people are returning to their daily activities during the COVID-19 pandemic, their health and safety – as well as the health and safety of others - should continue to be top-of-mind," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. "Our health experts are pleased to play a role in helping people travel more safely and we worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey."

United Launches United CleanPlus: A New Standard of Cleanliness and Safety in Partnership with Clorox and Cleveland Clinic

May 20, 2020

CHICAGO, May 20, 2020 /PRNewswire/ -- Today, United Airlines is introducing United CleanPlus: the company's commitment to putting health and safety at the forefront of the entire customer experience, with the goal of delivering an industry-leading standard of cleanliness. United CleanPlus brings together a most trusted brand in surface disinfection - Clorox - and the country's top medical experts - Cleveland Clinic - to inform and guide United's new cleaning, safety and social distancing protocols that includes touchless kiosks in select locations for baggage check-in, sneeze guards, mandatory face coverings for crew and customers, and giving customers options when flights are more full. Specifically, Clorox products will be used at United's hub airports and medical experts from the Cleveland Clinic will advise on new technologies, training development and quality assurance programming.

By establishing collaborations with world-renowned leaders in surface disinfection and health like Clorox and Cleveland Clinic, United customers can travel with more confidence knowing that the airline's protocols have been informed by trusted experts.

"Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus," said United CEO, Scott Kirby, in a video message to customers today. "We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of customers' minds when making travel decisions, and we're not leaving a single stone unturned in our pursuit to better protect our customers and employees."

Take a Break in the Big Easy: United Airlines Debuts New Club Location in New Orleans

February 28, 2020

NEW ORLEANS, Feb. 28, 2020 /PRNewswire/ -- United Airlines will unveil the newest addition to its network of United Club locations with the opening of a brand-new 6,000-square-foot United Club at Louis Armstrong New Orleans International Airport. Located in the airport's brand-new terminal, near gate C7, the club offers customers a wide variety of amenities to work, relax and refresh during their travels. The new United Club opens starting Saturday, Feb. 29.


More than a 'Nosh' - United Airlines Expands Kosher Culinary Choices for Customers Traveling Between the U.S. and Tel Aviv

February 10, 2020

NEW YORK, Feb. 10, 2020 /PRNewswire/ -- This month, United is taking Kosher cuisine to new heights by introducing a variety of new options for customers traveling between the U.S. and Tel Aviv, from the airline's Newark / New York, San Francisco and Washington, D.C. / Dulles based hubs. These exciting menu additions include popular choices from several leading Kosher food and beverage brands and reflects United's commitment to elevate the travel experience for our customers.

United Airlines Puts Jet Lag to Rest with Timeshifter App Partnership

November 13, 2019

CHICAGO, Nov. 13, 2019 /PRNewswire/ -- United Airlines customers now have a new, scientific way to battle jet lag through a first-of-its-kind partnership with Timeshifter®, an app that outlines the best time to see and avoid light, sleep and enjoy caffeine to adjust quickly to a new time zone.

Starting today, all MileagePlus members receive access to a free Timeshifter jet lag plan and Premier 1K members receive a complimentary subscription with unlimited plans. The app is targeted at customers flying across three or more time zones and will be a helpful tool for them to manage their jet lag as they travel throughout United's global route network.

United Joins with Marriott International to Offer Industry's First Complimentary Baggage Delivery Service

October 29, 2019

CHICAGO, Oct. 29, 2019 /PRNewswire/ -- Starting November 1, United Airlines will begin offering Polaris customers on flights between New York/Newark and London Heathrow complimentary baggage delivery exclusively to five Marriott International properties. Whether they are bound for the boardroom or Big Ben, this first-of-its-kind service will allow United Polaris customers to start their London journey the moment they clear customs and drop their bags.

Fly the Friendly Galaxy: United Airlines Joins Forces with Star Wars: The Rise of Skywalker to Offer Customers Unforgettable Star Wars Experiences

October 25, 2019

CHICAGO, Oct. 25, 2019 /PRNewswire/ -- United Airlines today announced that the carrier has teamed up with Star Wars: The Rise of Skywalker – the epic conclusion of the Skywalker saga, to offer customers and employees alike exciting opportunities in the coming weeks to experience the Star Wars saga first-hand on the ground, in the air and throughout the airline's galaxy.

Customers will begin flying the friendly galaxy in November when United officially unveils an all-new Star Wars-themed paint design on one of its Boeing 737-800 aircraft with a re-designed onboard experience to celebrate the movie. The airline will also offer Star Wars: The Rise of Skywalker-themed amenity kits and launch its latest inflight safety demonstration video featuring characters from the new film. In addition, the airline will provide once-in-a-lifetime opportunities for MileagePlus members – including access to attend the US premiere of Star Wars: The Rise of Skywalker – through MileagePlus Exclusives, the airline's platform that lets MileagePlus members use miles to bid and buy exclusive items and experiences.

California-themed United Airlines Plane Soars into The Friendly Skies

October 13, 2019

SAN FRANCISCO, Oct. 13, 2019 /PRNewswire/ -- United has officially welcomed a one-of-a-kind, California-themed aircraft livery to its fleet – a Boeing 757 created by a San Francisco resident as part of the airline's national Her Art Here competition. Designed by artist Tsungwei Moo, the eye-catching plane is a tribute to the Golden State where United operates two major hubs – one in Los Angeles and the other in San Francisco – and features quintessential California imagery including sunglasses, palm trees and the Golden Gate Bridge.

United Airlines Introduces PlusPoints - New Upgrade Benefits for MileagePlus Premier Members

September 24, 2019

CHICAGO, Sept. 24, 2019 /PRNewswire/ -- Today, United Airlines announced PlusPoints, a new upgrade benefit for Premier Platinum and 1K members that creates more opportunities – and more freedom – for them to be upgraded on flights. Top tier members will receive a bank of points that they can use to upgrade on all flights across United's global network, where they previously would have used Regional Premier Upgrades (RPU) or Global Premier Upgrades (GPU). With PlusPoints, members will be able to access all upgrades through united.com or United's mobile app, two features that make managing upgrades easier and are unique to United. United is the only global U.S. airline that lets members request all upgrades without making a phone call.