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United Adding Supersonic Speeds with New Agreement to Buy Aircraft from Boom Supersonic

First U.S. airline to sign commercial agreement with Boom Supersonic

New aircraft will cut travel times in half and operate on up to 100% sustainable aviation fuel

June 03, 2021

CHICAGO and DENVER, June 3, 2021 /PRNewswire/ -- United Airlines today announced a commercial agreement with Denver-based aerospace company Boom Supersonic to add aircraft to its global fleet as well as a cooperative sustainability initiative – a move that facilitates a leap forward in returning supersonic speeds to aviation.

United Wins 'People's Voice' Webby Award for Best Travel App

Customers recognize United's redesigned app for its accessibility options for the visually impaired, personalization options and improved navigation
May 19, 2021

CHICAGO, May 19, 2021 /PRNewswire/ -- The recently redesigned United Airlines mobile app was voted the Best Travel App in the 25th annual Webby Awards. United's app was one of five nominees in the Travel App and Software category, and was named the "People's Voice" winner. United debuted its redesigned app in October of last year, featuring enhanced accessibility for visually impaired customers, more intuitive navigation and faster processing. United has continued to enhance the app to make it an all-in-one solution for customers to seamlessly navigate their travel experience. In January, United introduced the "Travel-Ready Center" to its mobile app, which allows customers to upload and validate test results, review local entry requirements, find and schedule appointments with testing providers, and store vaccination records.

"We're honored that our customers voted for United to win this award, and we plan to continue introducing new features and enhancements to ensure we are offering the most innovative and inclusive airline app in the industry," said Linda Jojo, executive vice president for technology and chief digital officer, United. "Over the last year, it has been a top priority for us to make travel easier and more accessible for all, and United's mobile app gives customers everything they need for their travels right in the palm of their hand."

Already the top downloaded airline app for Apple and Android phones, with up to 2.5 million users interacting with the app daily, the United app was redesigned last year to help make travel easier for people with visual disabilities. Some of the enhanced features include increased color contrast, more space between graphics and reordering how information is displayed and announced to better integrate with the screen reader technologies built into most handheld devices like VoiceOver and TalkBack  that read aloud on-screen messages and notifications. By restructuring the way the information is organized, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

In addition to the accessibility enhancements, United also introduced a refreshed account experience for MileagePlus® members to easily check balances, track Premier® progress, explore MileagePlus benefits, access past activity and more. The airline also updated its design and navigation to make the app more intuitive and help customers find everything they may need for their travels. All of these changes are underpinned by a new back-end platform, which ultimately makes the app faster and more responsive.

United has continued to add industry-leading features to its app in the months since the redesign, including:

  • Travel-Ready Center: A digital solution that allows customers to view COVID-19 entry requirements, find, schedule and receive uploaded test results from local providers and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first and only U.S. airline to integrate all these features into its mobile app and website.
  • Agent on Demand: Customers at select airports can receive virtual, on demand customer service, giving people an easy, contact-free option to get real-time information and support. Customers can access "Agent on Demand" on the United app to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times.
  • United Map Search: An interactive map feature powered by Google Flight Search Enterprise Technology, that lets customers easily compare and shop for flights, based on departure city, budget and location type, including popular national park, skiing and cultural destinations. This new digital tool available on the United app and website displays fares in a map view, allowing customers to simultaneously compare travel to a variety of destinations in a single search.
  • Contactless Payment: On flights offering for-purchase food and beverage options, United customers can now use United's new contactless payment system that allows them to store their payment information in a digital wallet on the United app and on United.com prior to departure. Rather than handing the flight attendant a credit card, the flight attendant will ask for the customer's name and seat to confirm the card on file. Once confirmed, customers will receive their products and the card on file will be charged accordingly.

The Webby Awards is the leading international awards organization honoring excellence on the Internet, and United's app was the only major U.S. carrier app nominated for a Webby award this year. In 2019, United's mobile app was awarded a People's Voice Webby Award in the Business and Finance category.

Committed to Ensuring a Safer Journey

United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus℠ program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Expands Beer, Wine and Snacks to Nearly All Flights Over Two Hours

Starting in June, White Claw® Hard Seltzer, beer, wine and all-new snack menu items will be available for purchase using United's contactless payment technology
May 12, 2021

CHICAGO, May 12, 2021 /PRNewswire/ -- Starting June 1, United customers on most flights over two hours will be able to purchase beer, wine and White Claw® Hard Seltzer, making United the first major airline to offer the hard seltzer onboard its aircraft. On June 15, United will introduce a revamped menu of for-purchase snacks and brand-new premium cabin meal options on most flights over 1,500 miles and hub-to-hub flights over 800 miles or more than two hours. Customers will be able to purchase these offerings from the Buy-On-Board menu using United's new mobile wallet technology.

United Customers Can Now Schedule COVID Tests and be Automatically Cleared for Travel Directly through the Travel-Ready Center

United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile
April 21, 2021

CHICAGO, April 21, 2021 /PRNewswire/ -- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.

United Makes Hawaii Travel Easier with Expanded COVID Testing and Pre-Clearance Program

Customers traveling to the islands can save time by showing proof of negative tests at United's hub airports and skip document screening process in Hawaii
January 27, 2021

CHICAGO, Jan. 27, 2021 /PRNewswire/ -- Beginning February 1, United customers traveling to Hawaii who have a valid negative COVID-19 test can show their results before boarding to save time and skip document screening lines upon arrival. The new pre-clearance process will be in place for customers traveling on 110 of United's weekly flights to Hawaii.

United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions

United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
January 25, 2021

CHICAGO, Jan. 25, 2021 /PRNewswire/ -- United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.

"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."


United Launches Virtual, On Demand Customer Service at the Airport

New "Agent on Demand" platform gives customers live, fast, contactless access to information and assistance at all U.S. hubs;
December 08, 2020

CHICAGO, Dec. 8, 2020 /PRNewswire/ -- United passengers will soon have access to virtual, on demand customer service at the airline's hubs, giving people an easy, contact-free option to get real-time information and support. Customers can access "Agent on Demand" on any mobile device to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times. Agent on Demand is currently available at Chicago O'Hare and Houston's George Bush International Airports and is rolling out to United's hubs by end of year.

First United Airlines Flight Offering Free Transatlantic COVID-19 Testing Takes Off

First of its kind, testing program guarantees customers over two years old and crew test negative before departure
November 16, 2020

NEWARK, N.J., Nov. 16, 2020 /PRNewswire/ -- Today, United customers traveling on flight 14 from Newark Liberty International Airport (EWR) to London Heathrow (LHR) were the first to experience the airline's free transatlantic COVID-19 testing pilot program. The airline provided rapid tests to every passenger over 2 years old and all crew members on board, free of charge, guaranteeing everyone* on the flight tested negative prior to departure.

United Airlines Launches World's First Free Transatlantic COVID-19 Testing Pilot

Free testing guarantees all customers over 2 years old and crew on board have tested negative before departure
October 29, 2020

NEWARK, N.J., Oct. 29, 2020 /PRNewswire/ -- United Airlines today announced the world's first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

United Airlines Redesigns Mobile App to be More Accessible for People with Visual Disabilities

United increased color contrast, added more space between graphics and reorganized page flows to result in better integration with screen reader technologies;
October 28, 2020

CHICAGO, Oct. 28, 2020 /PRNewswire/ -- United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. According to the National Aging and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

United Airlines Starts Customer COVID-19 Testing Program at San Francisco International Airport

All San Francisco- based customers can now choose between a rapid test at the airport or a drive-through option at United's San Francisco Maintenance Center, prior to their flight to Hawaii;
October 15, 2020

SAN FRANCISCO, Oct. 15, 2020 /PRNewswire/ -- Today, customers traveling on United from San Francisco International Airport to Hawaii were the first to experience the airline's COVID-19 pilot testing program, allowing customers who return a negative result to bypass the state's mandatory quarantine requirements and enjoy their time on the islands sooner. In collaboration with San Francisco International Airport, customers now have the option to take a same-day, pre-flight rapid test at the airport or a conveniently-located drive-through test at United's San Francisco Maintenance Center ahead of their trip. United has been approved by the Hawaii Department of Health as a trusted testing and travel partner and was the first U.S. carrier to announce its plans to make COVID-19 tests available to customers.

United Launches Online 'Map Search' Feature, A First Among U.S. Airlines

Digital tool lets travelers see a map-view of multiple destinations at once filtered by price, destination type, travel preferences or departure city
September 23, 2020

CHICAGO, Sept. 23, 2020 /PRNewswire/ -- Let's say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you're on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.