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Products and customer experience

United Adds More Than 1,600 New Premium Seats to International, Domestic and Regional Aircraft; More Comfort for More Customers in the Skies

February 06, 2019

CHICAGO, Feb. 6, 2019 /PRNewswire/ -- United Airlines today announced the next step in its commitment to making more customers more comfortable by adding more than 1,600 United Polaris® business class and United First seats to nearly 250 international and domestic aircraft. Additionally, United will revolutionize the regional flying experience by introducing the two-cabin, 50-seat Bombardier CRJ 550 aircraft to its fleet, offering customers on key regional routes more legroom, storage and amenities than any other 50-seat regional aircraft operating today.

Click here to view an infographic on United's newly reconfigured aircraft

"In an era where many airlines are adding seats to their aircraft to crowd more passengers onto the plane, we're re-configuring more than 100 of our aircraft and doing exactly the opposite – for the benefit of our customers," said Andrew Nocella, United's executive vice president and chief commercial officer. "From adding more premium seats on aircraft that serve some of our most traveled routes, introducing a revolutionary, best-in-class 50-seat experience or simply offering free DIRECTV on more than 200 aircraft, we are committed to making United the airline that our customers choose to fly."

More United Polaris business seats on Boeing 767-300ER aircraft

In the next several weeks, United will introduce to its fleet the first of 21 reconfigured Boeing 767-300ER aircraft featuring 16 additional United Polaris business seats in the premium cabin – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The newly reconfigured aircraft will also feature 22 United® Premium Plus seats (becoming the first 767-300ER to offer this seat type); 47 Economy Plus® seats and 52 Economy seats. United will first operate the reconfigured 767 – which will feature the highest proportion of premium seats on any widebody operated by any U.S. carrier – between Newark/New York and London, offering 50 percent more premium seats in the largest premium route in the world. The airline expects to introduce all the reconfigured aircraft to its fleet by the end of next year.

More United First seats on Airbus A319 and A320 aircraft

United is also adding more United First® seats to its fleet of Airbus aircraft, offering customers greater opportunities to upgrade and enjoy a premium flying experience. Beginning this fall, the carrier will add four United First seats on its fleet of Airbus A319s, increasing the total count from eight to 12. The reconfigured aircraft will also feature 36 Economy Plus and 78 Economy seats.

Beginning early next year, United will add four United First seats on its fleet of nearly 100 Airbus A320 aircraft, increasing the total count from 12 to 16. The reconfigured aircraft will also feature 39 Economy Plus seats and 95 Economy seats. United expects to complete the reconfiguration of the Airbus A320 and A319s by the middle of next year.

Introducing the first-of-its-kind Bombardier CRJ 550

By the end of this year, United will revolutionize the regional flying experience with the planned introduction of 50 spacious, 50-seat Bombardier CRJ 550 aircraft to its regional fleet, subject to government certification. In addition to becoming the only 50-seat aircraft in the world to offer true first-class seating, the innovative new aircraft will provide customers with a truly exceptional flying experience, including a state-of-the-art interior featuring LED lighting, a self-serve beverage and snack station for customers seated in the premium cabin, Wi-Fi and more overall legroom per seat than any other 50-seat aircraft flown by any U.S. carrier. Additionally, the CRJ 550 will feature four storage closets, providing customers ample room to store their carryon bags and making the CRJ 550 the only regional jet in the skies where customers will not need to routinely gate check their bags.

The two-cabin CRJ 550 will feature 10 United First seats; 20 Economy Plus seats and 20 Economy seats. The CRJ 550 aircraft will eventually replace existing single-cabin 50-seat aircraft and will bring a higher percentage of two-cabin departures to smaller cities across the carrier's network. Additionally, the innovative aircraft will enable United to offer premium seats on more connecting flights from smaller cities to the airline's overall global network, further strengthening its competitive position and emphasizing its role as an industry innovator.

United expects that its regional partner GoJet will begin operating the CRJ 550 in the second half of this year – subject to agreement on final terms and conditions – on select routes from Chicago, O'Hare followed by Newark/New York, offering customers connecting through the hub the opportunity to enjoy a premium cabin experience at every step of their journey.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Announces Four New Domestic United Club Locations for 2019

February 04, 2019

CHICAGO, Feb. 4, 2019 /PRNewswire/ -- United Airlines today welcomed the newest addition to its network of more than 50 United Club locations around the world with the opening of a brand-new 5,000 square foot United Club at Fort Lauderdale-Hollywood International Airport. Located near Gate C1, this new United Club is the first of four new United Club locations set to open in 2019.

"United Clubs are the perfect spot for our customers to relax and recharge and we are excited to open the first of four new United Clubs this year," said United's Chief Customer Officer Toby Enqvist. "Our multimillion-dollar investment in the United Clubs is one of many ways we are working to improve every aspect of our customers' experience."

In addition to the Fort Lauderdale renovation, the airline is expanding its United Club network by introducing new locations in popular destinations. This summer, United plans to open a new United Club in New Orleans in conjunction with the opening of the new terminal at Louis Armstrong New Orleans International Airport. United will also open a brand-new United Club location in New York's La Guardia Airport to coincide with the relocation of its operations to the airport's Terminal B. Additionally, United will introduce its first-ever United Club location in Raleigh-Durham International Airport.

Designed with today's customers in mind, each United Club location is created to serve the distinct needs of customers traveling to and from that destination and feature complimentary high-speed Wi-Fi, wellness rooms and specially curated local food and beverage offerings. United Club members enjoy access to more than 50 United Club locations and participating Star Alliance partner lounges around the world.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Offers Customers Free Live TV

January 30, 2019

CHICAGO, Jan. 30, 2019 /PRNewswire/ -- Just in time for the Big Game, United Airlines today announced that effective immediately more than 100 channels of live television will now be free on 211 Boeing 737 United aircraft equipped with seat back TV, making viewing easy gate-to-gate. In addition to offering free live DIRECTV at more than 30,000 seats, United customers also have access to hundreds of movies and TV shows available on personal devices through the airline's collection on the United app – offering customers thousands of hours of programming in total.

"This year, we will be introducing a series of innovations and improvements designed to help build a great experience for all our customers," said United's Chief Customer Officer Toby Enqvist. "Offering free entertainment, whether it's on seat back TV or on personal devices, is one example of how we are placing our customers at the heart of what we do and helping them to relax and enjoy their flights."

"We're pleased that United is offering customers complimentary access to live TV on more than 200 of its aircraft so customers can feel like they're sitting in their own living rooms enjoying DIRECTV," said Roman Pacewicz, chief product officer, AT&T; Business. "Whether they want to tune into their favorite primetime show or their favorite sports team, United customers won't miss a moment with free DIRECTV programming."

Personal Device Entertainment

Over the last year, United has also expanded its personal device entertainment product to aircraft that previously only offered DIRECTV, providing an option for customers to use their phones, tablets or laptops to access a library of more than 280 complimentary movies and TV shows.

Accessibility

Additionally, United has made improvements in its entertainment options for customers with hearing and mobility issues through its Accessible Entertainment menu category available on seat back on-demand systems. Accessible Entertainment offers customers entertainment options by grouping titles that are either audio descriptive or closed captioned under one menu. United currently offers more than 20 audio descriptive movies and TV shows and more than 50 with English closed captioning. Select DIRECTV channels also include closed captioning, subject to programming availability.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

The No. 1 Airline App Just Got Better - United Airlines Introduces Upgraded App

January 24, 2019

CHICAGO, Jan. 24, 2019 /PRNewswire/ -- Today, United Airlines is introducing a reimagined mobile app to customers around the world. Already the top downloaded airline app for Apple and Android phones, the refreshed app now features a more dynamic experience that updates customers at each step of their travel journey, making it the perfect travel companion. The app includes features customers know and love from the previous version, while adding enhancements that make managing travel easier from booking to landing.

United app updated after boarding process has begun

"Every day we are using technology to improve our customers' experience and making more information available to our customers at the swipe of a finger," said Linda Jojo, executive vice president of technology and chief digital officer at United Airlines. "With this updated app, we set out to bring improvements that are meaningful to all our customers, whether they travel every week or only once a year."

Customers' favorite features, such as bag tracking, will continue to be available in the updated app, and new highlights include:

  • A navigation bar that gives customers quick access to some of the most popular tools such as flight status, and some new handy features like My Trips.
  • A My Trips tab in the navigation bar that allows customers to easily access information about their upcoming trip and stores boarding passes when customers are checked in for their flights.
  • An inbox that stores important push notifications United sends customers about their flight, such as if a flight status changes, gate changes and alerts about when boarding for a flight has begun.
  • Dynamic boarding times will be updated throughout the app in the event that departure times change to give customers the latest information even when they are not at the gate. This builds on the airline's recent addition of boarding notifications, which were added when United rolled out its Better Boarding process.

One of the biggest updates to the app comes during the travel period, when the home screen updates to give customers the most helpful information for each step of their travel journey. The home screen will begin to update starting 48 hours before a flight, and will continue updating throughout various phases all the way through arrival at the final destination with the most useful information. For instance, customers connecting will find a screen that allows them to easily access airport maps so they can easily navigate to the next gate. Bringing the most useful information to the forefront will make the entire journey less stressful and more intuitive.

The app also includes an updated design with more engaging content. When a customer does not have an upcoming trip, the app will open to a beautiful destination image to provide travel inspiration. Content on the home screen is also more personalized to each user; for example, customers who recently passed loyalty milestones will be recognized on the home screen, and the app will also celebrate customers on their birthday.

United's in-house digital team spent over a year designing and creating this updated app, including eight months during which customers and more than 18,000 employees provided feedback to create the final version that rolls out worldwide today. United issued seven releases during the beta test, making numerous changes based on user feedback. There were more than 13,000 check-ins during the beta test period. The airline will continue soliciting feedback on the app and expects to roll out additional features later this year to further improve and ease travel for our customers.

As a technology leader, United was the first carrier to offer mobile boarding passes and became the first to introduce boarding passes and flight information in its app for partner airlines. Customers can access boarding passes and flight information for flights on United's Star Alliance partner airlines when flights are booked with connecting travel on United on the same itinerary. The airline also made it easier for customers to search for fare classes available in the app with Expert Mode, a popular feature from united.com.

Last year, United updated its digital platforms including the united.com homepage and entire mobile website to make them more dynamic and personalized.

For more information about updates to the app, visit the United Hub.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Names Bryan Quigley Senior Vice President - Flight Operations

January 18, 2019

CHICAGO, Jan. 18, 2019 /PRNewswire/ -- United Airlines (UAL) today announced Bryan Quigley has been named senior vice president of flight operations. Quigley will be responsible for overseeing United's 12,500 pilots and will serve as the airline's FAA certificate director of operations. Quigley will replace Howard Attarian who is retiring after more than a decade of leadership at United.

Quigley, who joined United in 1995, has held several leadership positions throughout United. He most recently was the vice president of the company's San Francisco hub. Quigley also served as chief pilot and led the team in charge of the integration of policies and procedures following the merger of United and Continental.

"Bryan is an exceptional leader both in and out of the flight deck. He has developed a deep understanding of the entire airline after leading our San Francisco hub and I believe he will do great work as the leader of our pilots," said Executive Vice President and Chief Operations Officer Greg Hart.

In addition to his time at United, Quigley spent 26 years in the United States Navy, serving as a U.S. naval aviator.

Attarian retires after more than 40 years in aviation. In addition to his time at United, he spent more than 23 years as a pilot for Northwest Airlines and held several leadership positions with the Air Line Pilots Association. Attarian also served in the United States Air Force and was a demonstration pilot with the U.S. Air Force Thunderbirds.

"Over the past five years, Howard has worked tirelessly to develop the best group of aviators in the industry. We will forever be grateful and wish him the best as he enters the next chapter of his life," said Hart.

Quigley holds a bachelor of science degree in Business Administration from Appalachian State University and has completed the Executive Scholar Program from the Kellogg School of Business at Northwestern University.

Matt Miller, current vice president of international will replace Quigley as vice president of the San Francisco hub.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

LA's Newest Star: The United Polaris Lounge Opens at Los Angeles International Airport

January 10, 2019

LOS ANGELES, Jan. 10, 2019 /PRNewswire/ -- Beginning January 12, United customers traveling in United Polaris® business class, the airline's international premium cabin travel experience, will now be able to relax and dine before their travels in the new United Polaris lounge at Los Angeles International Airport.

The award-winning Polaris lounge experience builds on the airline's concept to be uniquely United while embracing the energy and distinct culture of Southern California and the exciting destinations United serves from here. This Polaris lounge features Southern California-style throughout, including works by local, Los Angeles-based artists, Rema Ghuloum, Chris Trueman and Ruth Pastine, and a food and beverage program inspired by the City of Angels. It is conveniently located in Terminal 7 between Gates 73 and 75A and faces west to capture the city's vibrant sunset skies.

The United Polaris lounge is the most recent investment United has made at LAX, where the airline recently completed a $573 million renovation of Terminal 7. Customers also can now take advantage of the recently completed cut-through, a new road that provides a shortcut to avoid the LAX "horseshoe" road around the terminals to help ease their travels. In addition to the Polaris lounge, United recently opened a new United Club in Terminal 7, and offers customers who want a more upscale experience access to The Private Terminal. These latest improvements and amenities help give United customers the best possible airport experience at LAX.

The airline is also committed to the greater Los Angeles community, having announced last year a $1 million grant to Southern California-based First Place for Youth.

"Los Angeles is one of United's most important gateways, particularly to Asia and Australia, and this lounge provides our customers with a best-in-class experience before they board their flights, especially for those customers with late-night departures and early-morning arrivals," said Janet Lamkin, United's California President. "We continue to expand our presence in Los Angeles, connecting customers from all over California and the U.S. to our global network. The addition of the United Polaris lounge is yet another way we provide customers with the best possible travel experience at LAX."

United Polaris Lounge at LAX Facts & Highlights

  • More than 12,000 square feet
  • 140 seats, with a variety of seating areas for productivity, privacy and dining
  • 272 power outlets and 120 USB ports
  • Luxurious shower suites, featuring rainfall showerheads and Soho House & Co's Cowshed Spa products
  • Private daybeds outfitted with Saks Fifth Avenue bedding
  • Customers are invited to enjoy a full restaurant-quality experience in The Dining Room before their flights. With a menu that blends international comfort foods developed by Los Angeles native Chef Tritia Gestuvo, highlights include: almond-crusted fish and chips, chilaquiles, Korean bulgogi arancini, fresh crafted sandwiches on La Brea Bakery® bread, flavorful street tacos and house-made cinnamon churros.
  • In a nod to the innovative cocktail culture of Los Angeles, the lounge features signature cocktails inspired by the City of Stars, including the Let's Rumble, made from Cruso Spiced Rum, fresh lemon, prickly pear puree and house-made simple syrup and the On Sunset, a playful take on the tequila sunrise, made from Casa Noble Tequila, Del Maguey Single Village Mezcal and agave nectar.

The United Polaris lounge at Los Angeles International Airport is the fifth Polaris lounge to open. Other United Polaris lounge locations include: Chicago O'Hare International Airport, George Bush Intercontinental in Houston, Newark Liberty International Airport and San Francisco International Airport.

The focus behind the United Polaris experience has always been to provide long-haul travelers with what they've asked for: the best sleep in the sky. On average, United continues to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. On Monday, the airline's newest aircraft, the Boeing 787-10 Dreamliner, officially entered service, featuring the Polaris business class seat as well as the airline's new United Premium Plus seat. United in the first North American carrier to operate the 787-10 and the only airline in the world to operate all three models of the Dreamliner.

For more photos of the United Polaris lounge at Los Angeles International Airport, visit the United Newsroom.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Unveils New United MileagePlus X App

January 10, 2019

CHICAGO, Jan. 10, 2019 /PRNewswire/ -- Today, United Airlines is introducing the relaunch of the United MileagePlus X app, which offers United MileagePlus® members a unique opportunity to earn award miles for everyday purchases. The app has been refreshed to integrate additional programs to make it even easier for members to accumulate miles. Additionally, the app features the launch of United Visa Rewards with offers from merchants like Sam's Club®, Wayfair®, and StubHubTM, offering UnitedSM Chase Visa Cardmembers even more ways to earn miles.

App enhancements

  • MileagePlus DiningSM: The existing MileagePlus Dining program has been integrated into the MileagePlus X app. With seamless enrollment and showcasing nearby restaurants, members' ability to choose where to dine and earn miles is now in the palm of their hand.
  • MileagePlus Shopping: The longstanding shopping program is now available through the MileagePlus X app, and offers members the ability to shop and earn miles on the go at more than 900 retailers.
  • United Visa Rewards: This new program is powered by Visa Commerce Network, which allows enrolled individuals to receive valuable offers within MileagePlus X thanks to the power of the Visa payments network. United Visa Rewards is available exclusively to United Chase Visa Cardmembers in the U.S. who are now able to enroll their eligible card into the program via the app. From there, they can view active enhanced mileage earning offers from participating merchants. Once program participants make a qualifying purchase with a participating merchant, they will receive a near real-time reward notification within the app. As a special launch offer, from now until March 31, 2019, United Chase Visa Cardmembers can earn 1,000 bonus award miles by simply enrolling their eligible credit card for the first time into the program.1

"We are excited to launch the new MileagePlus X app, which allows MileagePlus members to earn and redeem award miles in real time for their everyday purchases at hundreds of merchants across the U.S, matching the increased benefits our UnitedSM Explorer Cardmembers received with the new credit card last summer," said Luc Bondar, president of MileagePlus Holdings and vice president of loyalty at United Airlines. "As mobile payments become more commonplace, it was a natural tie for United to update the features, enable members to make purchases and earn and use miles on the go."

"Visa and United have been working together for over 20 years," said Terry Angelos, SVP, loyalty & offers, Visa. "As digitally-savvy individuals continue to help shape the future of digital commerce, Visa continues to work with United and Chase to bring new ways to reward consumers for their loyalty. At the same time, participating merchants will benefit from Visa Commerce Network's ability to deliver custom solutions that will help increase their customer base and loyalty, ultimately helping them continue to grow their business."

Through the MileagePlus X app, members can purchase eGift Cards from hundreds of restaurants and retailers. One of the savviest ways to take advantage of this feature is to buy an eGift Card in the amount of the purchase price while at checkout at a participating merchant. In addition, primary United Chase Cardmembers earn a 25% bonus on miles earned from MileagePlus on eGift Card purchases made through the app. Customers can find eGift Cards from a variety of categories such as shopping, dining, transportation, lodging, music, and more.

About MileagePlus®

MileagePlus® is United's industry-leading loyalty program. With a wide network of partners through which members may earn and redeem miles. MileagePlus members earn award miles by flying United, United Express, Star Alliance airlines or other airline partners, and by purchasing products or services from partners around the globe. Members enjoy a host of options for using those award miles, including award travel, hotel stays, car rentals and merchandise. For the 15th consecutive year, Global Traveler voted United's MileagePlus® loyalty program the best overall frequent-flyer program in the world.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

1 Available to first time enrollees only

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872.825.8640, media.relations@united.com

United Airlines Named Best Overall Frequent Flyer Program in the World for 15th Consecutive Year

December 20, 2018

CHICAGO, Dec. 20, 2018 /PRNewswire/ -- For the 15th consecutive year, readers of Global Traveler, a monthly publication written exclusively for frequent business and luxury travelers, voted United's MileagePlus loyalty program the Best Overall Frequent-Flyer Program in the world. United has been recognized with this distinction every year since the inception of the GT Tested Reader Survey in 2004.

In the survey completed by frequent business and luxury travelers, United's MileagePlus program was also named the Best Frequent-Flyer Bonus Program for the sixth consecutive year.

Additionally, the United MileagePlus Club Card from Chase was named Best Credit Card and Best Credit Card Rewards Program, both for the seventh consecutive year.

"It is an honor that United's MileagePlus loyalty program is consistently recognized by Global Traveler as the Best Frequent Flyer Program. It represents our continued commitment to our MileagePlus members and credit card holders," said Luc Bondar, United's vice president of loyalty. "We are proud to offer a service that continues to be consistent and meets the standards our members expect."

MileagePlus members earn award miles by flying United, United Express, Star Alliance airlines or other airline partners, and by purchasing products or services from partners around the globe. Members enjoy a variety of options for using those award miles, including to pay for travel, hotel stays, car rentals and merchandise.

United continues to enhance its MileagePlus program, offering members new ways to earn and redeem miles as well as increased benefits. Highlights from the last 12 months include:

About United

United Airlines and United Express operate approximately 4,700 flights a day to 356 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 760 mainline aircraft and the airline's United Express carriers operate 546 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Announces Sale Date for United® Premium Plus, Airline's Premium Economy Offering

November 30, 2018

CHICAGO, Nov. 30, 2018 /PRNewswire/ -- Today, United Airlines announced that its newest premium seating, United® Premium Plus will be on sale beginning December 3, for travel on select international flights starting March 30, 2019. The new premium economy experience will be available on 21 routes by the end of May 2019.

"United® Premium Plus gives our customers more options so they can choose the best experience that fits their wants and needs when they travel," said Andrew Nocella, United's executive vice president and chief commercial officer. "United® Premium Plus includes some of our high-end amenities from United Polaris, and is the perfect option for someone who wants an upgraded experience in the Economy cabin."

Customers traveling in United® Premium Plus will enjoy an elevated travel experience before their flight even leaves the ground, receiving complimentary standard checked bags, as well as Premier Access check-in and priority boarding. United will also offer discounted entrance at United ClubSM locations for customers traveling in United® Premium Plus.

For more images visit United's media gallery on the United Hub.

Once on board, customers will enjoy a spacious seat with more legroom, elbow room and recline than a standard Economy Plus® or Economy seat, as well as a hearty welcome meal, mid-flight snacks and a pre-arrival dining service. In addition to beer, wine and non-alcoholic beverages, liquor will also be complimentary in United® Premium Plus. Customers will also receive an amenity kit, a Saks Fifth Avenue blanket and plush pillow, as well as noise-reducing headphones, making it easier to enjoy hundreds of hours of entertainment on larger seatback entertainment screens. Seats will also be equipped with individual power and USB outlets, dedicated overhead bins and extra storage for customers to keep devices at hand throughout their entire flight.

United® Premium Plus Aircraft and Routes

The new premium economy seats debuted on select Boeing 777-200ER and 777-300ER aircraft earlier this summer, and United took delivery of its first 787-10 aircraft earlier this month with United Polaris business class and United® Premium Plus seats installed. All aircraft with United® Premium Plus seats also feature the airline's signature United Polaris business class direct-aisle-access seats. On average, United is adding one aircraft with United Polaris business class and United® Premium Plus seating every 10 days from now through 2020.

The first routes that are expected to offer the full United® Premium Plus experience include:

777-300ER Schedule


Start Date

UA Flight

Depart

Departure Time

Arrive

Arrival Time

March 30

UA 179

New York/Newark

3:15 p.m.

Hong Kong (HKG)

7:10 p.m.

March 30

UA 48

New York/Newark

8:10 p.m.

Mumbai (BOM)

8:50 p.m.

March 30

UA 90

New York/Newark

10:50 p.m.

Tel Aviv (TLV)

4:20 p.m.

March 30

UA 79

New York/Newark

11:05 p.m.

Tokyo (NRT)

1:55 p.m.

March 30

UA 58

San Francisco

1:50 p.m.

Frankfurt (FRA)

9:55 a.m.

March 30

UA 869

San Francisco

1:00 p.m.

Hong Kong (HKG)

6:45 p.m.

March 30

UA 871

San Francisco

2:00 p.m.

Taipei (TPE)

6:45 p.m.

March 30

UA 954

San Francisco

7:45 p.m.

Tel Aviv (TLV)

7:55 p.m.

March 30

UA 837

San Francisco

11:30 a.m.

Tokyo (NRT)

2:35 p.m.

April 29

UA 901

San Francisco

12:25 p.m.

London (LHR)

6:55 a.m.

 

777-200ER Schedule


Start Date

UA Flight

Depart

Departure Time

Arrive

Arrival Time

March 30

UA 999

New York/Newark

6:30 p.m.

Brussels (BRU)

7:45 a.m.

March 30

UA 57

New York/Newark

6:30 p.m.

Paris (CDG)

7:45 a.m.

March 30

UA 917

San Francisco

11:10 p.m.

Auckland (AKL)

8:20 a.m.

March 30

UA 888

San Francisco

10:55 a.m.

Beijing (PEK)

2:20 p.m.

March 30

UA 926

San Francisco

7:15 p.m.

Frankfurt (FRA)

3:15 p.m.

April 29

UA 990

San Francisco

2:50 p.m.

Paris (CDG)

10:35 a.m.

March 30

UA 950

Washington Dulles

5:40 p.m.

Brussels (BRU)

7:15 a.m.

April 29

UA 915

Washington Dulles

5:20 p.m.

Paris (CDG)

6:55 a.m.

May 22

UA 72

Washington Dulles

10:30 p.m.

Tel Aviv (TLV)

4:30 p.m.

 

787-10 Schedule


Start Date

UA Flight

Depart

Departure Time

Arrive

Arrival Time

March 30

UA 960

New York/Newark

7:40 p.m.

Frankfurt (FRA)

9:10 a.m.

March 30

UA 84

New York/Newark

4:55 p.m.

Tel Aviv (TLV)

10:15 a.m.

April 29

UA 57

New York/Newark

6:40 p.m.

Paris (CDG)

7:45 a.m.

April 29

UA 120

New York/Newark

7:30 p.m.

Barcelona (BCN)

9:00 a.m.

May 22

UA 999

New York/Newark

6:30 p.m.

Brussels (BRU)

7:45 a.m.

May 22

UA 23

New York/Newark

7:25 p.m.

Dublin (DUB)

7:05 a.m.

Awards and Upgrades

In addition to purchasing a United® Premium Plus seat, MileagePlus members will have the option to book award travel in United® Premium Plus by using their MileagePlus miles. For upgrades, either a single Global Premier Upgrade or a MileagePlus Upgrade Award can be used to move up to a United® Premium Plus seat or to United's Polaris business class cabin.

For more information on United's premium economy experience visit united.com/PremiumPlus.

About United

United Airlines and United Express operate approximately 4,700 flights a day to 356 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 760 mainline aircraft and the airline's United Express carriers operate 546 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Launches Inaugural Flight Between San Francisco and Tahiti, Announces it will Extend to Year-Round Service

October 30, 2018

SAN FRANCISCO, Oct. 30, 2018 /PRNewswire/ -- United Airlines today started the only nonstop service by a U.S. carrier to the Islands of Tahiti. The airline launched its first flight between San Francisco and Pape'ete, the capital of Tahiti. As part of its inaugural celebration, United also announced it is extending its Tahiti schedule to year-round service from San Francisco.

"We are thrilled to extend this exciting flight to a year-round schedule," said Janet Lamkin. "For Californians and our customers connecting through San Francisco, this route offers an escape to a little corner of paradise."

United's newest international flight offers customers a convenient gateway to the islands of French Polynesia including Mo'orea, Bora Bora, the Marquesas and Rangiroa. Starting today, United's service to Tahiti departs San Francisco International Airport on Tuesdays, Thursdays and Sundays. Beginning March 30, 2019, United will begin year-round service on Tuesdays, Thursdays and Saturdays. United will operate the route with Boeing 787 Dreamliner aircraft throughout the year. Tickets are available for purchase on united.com.

Flight

City Pair

Depart

Arrive

UA 115

San Francisco - Tahiti

2:45 p.m.

9:25 p.m.

UA 114

Tahiti - San Francisco

11:45 p.m.

9:50 a.m. next day

United and United Express operate more than 250 daily flights between San Francisco and 90 destinations throughout North America, Latin America, Asia, Europe and the Caribbean. From San Francisco, United will continue to operate nonstop seasonal summer service to Zurich in 2019 and recently announced it will be the only U.S. carrier to offer daily, year-round nonstop service to Amsterdam beginning March 30, 2019.

About United
United Airlines and United Express operate approximately 4,700 flights a day to 356 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 760 mainline aircraft and the airline's United Express carriers operate 546 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Begins Service Between Chicago O'Hare and León Mexico

October 29, 2018

CHICAGO, Oct. 29, 2018 /PRNewswire/ -- United Airlines this weekend inaugurated year-round, daily nonstop service between Chicago O'Hare and León, Guanajuato, Mexico. United is the only U.S. carrier to offer nonstop service between Chicago and León, providing convenient one-stop service for business and leisure customers from 42 cities across the U.S., Asia and Europe. Tickets are available for purchase on united.com.

"Mexico continues to be an important region within United's global route network," said Jake Cefolia, senior vice president of Worldwide Sales. "We are pleased to offer our customers a new way to get to León, a key business and tourism center for customers connecting in O'Hare from across the U.S., Asia and Europe."

Date

Depart

Departure Time

Arrive

Arrival Time

Daily

Chicago (ORD)

4:15 p.m.

León (BJX)

8:00 p.m.

Daily

León (BJX)

5:40 a.m.

Chicago (ORD)

10:30 a.m.

United has operated service to León for more than 25 years from its hub at Houston's George Bush Intercontinental Airport. 

"United's new route between Chicago and León is great news for San Miguel de Allende and the surrounding areas. With this new route, visitors will have more alternatives to travel to San Miguel de Allende where visitors can enjoy the great culture this city has to offer and experience why it has become such a popular city to visit in Mexico," said Guillermo González, general director of the Tourism Board of San Miguel de Allende.

United's Chicago Hub

O'Hare International Airport (ORD) is United's hometown hub and the sixth busiest airport in the world. United operates more flights out of ORD than any other airlines and occupies nearly 80,000 square meters of terminal space at the airport. From Chicago, United flies to 22 destinations in Mexico, Latin America and the Caribbean. Recently, United invested in an $8.7 billion capital program that will increase gate capacity; add millions of additional square feet of terminal capacity and bring innovative technology and amenities that will bring a new level of service for passengers traveling through Chicago.

United in Mexico

Mexico is United's second largest market after the United States, measured in the number of flights and destinations. United has operated in Mexico for more than 50 years and employs more than 750 people.  United is a leader and pioneer in opening new international routes between Mexico and the United States, which includes services to Aguascalientes, León, Puebla, Queretaro, and Tampico, among other cities. Over the last 20 years, United has grown from eight to 21 destinations in Mexico, adding services and capacity to new leisure destinations and key commercial markets.

About United

United Airlines and United Express operate approximately 4,700 flights a day to 356 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 760 mainline aircraft and the airline's United Express carriers operate 546 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Calling All Bay Area Mobile World Congress Attendees: United Airlines to Offer Nonstop Service to Barcelona

October 24, 2018

SAN FRANCISCO, Oct. 24, 2018 /PRNewswire/ -- United Airlines announced today it will offer special nonstop flights between San Francisco and Barcelona this February to make travel to Mobile World Congress more convenient for Bay Area residents. The largest mobile event in the world, the 2019 Mobile World Congress is expected to attract more than 107,000 attendees from 2,400 companies, bringing together the latest innovations and leading-edge technology.

Available for sale this Thursday, the San Francisco-Barcelona flights will be operated by a Boeing 777-200ER aircraft with the following schedule:

Date

Depart

Departure
Time

Arrive

Arrival Time

Feb. 23

San Francisco

1:45 p.m.

Barcelona

10:25 a.m.+1

Feb. 24

Barcelona

12:50 p.m.

San Francisco

4:20 p.m.

Feb. 27

San Francisco

1:45 p.m.

Barcelona

10:25 a.m. +1

Feb. 28

Barcelona

12:45 p.m.

San Francisco

4:15 p.m.

"United is California's global airline, taking Californians wherever they need to go in the world. And what's important to Californians, like Mobile World Congress, is important to United," said Janet Lamkin, the airline's California President. "Tech drives the Bay Area's economy and we're excited to offer our customers in this industry a more convenient way to get to Barcelona." 
United's flights to Barcelona for Mobile World Congress occur shortly after the airline added eight routes and more than 8,500 seats to Las Vegas for CES, the consumer electronics trade show held each January. From the Bay Area, United added flights to Las Vegas from San Jose and will service select San Francisco-Las Vegas flights with widebody aircraft typically reserved for international flights in order to accommodate more customers.

About United

United Airlines and United Express operate approximately 4,700 flights a day to 356 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 760 mainline aircraft, and the airline's United Express carriers operate 546 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL."

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com