Nursing mother at Washington Dulles International Airport - United Hub

Nursing mother at Washington Dulles International Airport

By United Newsroom, October 07, 2015

Many people have inquired about one of our customers who asked about a private area in the terminal where she could use a breast pump. In that terminal at Washington Dulles International Airport, there currently aren't areas designated for use by nursing mothers. For several months, United and the Dulles Airport operator have been working to set up nursing rooms throughout the airport. We expect those rooms will be available by year-end.

In some newer airport terminals, we have set aside private facilities for nursing rooms.

We have spoken with the customer and the agent, a long-time United employee who told us she understood the customer was requesting a private area. The agent's intention was to explain that the only areas completely private at that time were a family restroom and the pet-relief area. The agent was not advising or directing the customer to use the pet-relief area.

When nursing rooms aren't available, for some moms, a family restroom may be an acceptable choice, and employees may point them toward the nearest family restroom. All nursing moms are welcome to nurse or use a breast pump in any of our public facilities or on our aircraft, as well. Our employees have been instructed to accommodate moms – consistent of course with any safety and security regulations.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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