Paranormal experience at a historic penitentiary - United Hub
Employee Travel Blog

Paranormal experience at a historic penitentiary

By The Hub team, October 27, 2017

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Human Resources Manager Laurie Ledonne

October is the season for pop-up haunted houses and theme parks decked out in ghoulish decorations. My teens can't resist them and flock to find the scariest ones. A mom-daughter weekend trip to Philadelphia for cheesesteaks and some Founding Fathers' history actually ended with the highlight of finding a "real" haunted house/ghost tour -- or in this case a prison -- Eastern State Penitentiary.

Built in the early 1800s, designed to inspire true regret and penitence in prisoners, thereby coining the term "penitentiary," Eastern State was once the most famous and expensive prison ever built. Developed by the Prison Reform Committee, which included Ben Franklin, it was to be a groundbreaking vaulted ceiling/skylight design and rehabilitation concept of total prisoner isolation. In actuality, this idea of complete isolation 24 hours a day most likely led to most prisoners becoming clinically insane. Walking through on our own, with actor Steve Buscemi narrating the audio tour, was unnerving and spooky.

Hallway in Eastern State Penitentiary

Within the gothic castle walls and ancient guard towers with gargoyles, long stretches of cellblock spokes feed into a central stone chamber, much like a giant wheel. Each prisoner was kept in total isolation, never seeing another person, and upon arrival taken to his cell with a hood over his head so that disorientation was complete. The one hour daily exercise was allowed in a tiny, connecting individual courtyard, accessible from the cell by a small crawlspace door. Guards even wore socks on their shoes to muffle walking sounds to keep the prison in complete silence. Originally, no doors existed to the cells from the main cellblock hallways -- only a food pass slot. Prisoners entered their 6 x 6 foot isolation chamber through the courtyard. Entrance from the hallway was a later modification in the 1920s.

Emergency department in the Eastern State Penitentiary

Today, it's a creepy, castle-like ruin, with long corridors of opened eerie cells and half-crumbling walls, warped bed frames and broken furniture that looks like a movie set for a horror film. Eastern State is known for notable inmates, including Al Capone and bank robber "Slick Willie" Sutton, who, according to urban legend, when asked why he robs banks, replied, "Because that's where the money is." We walked down the crumbling, damp corridors and into the stark cells. Some rooms, such as the shower area, were so disturbing, my daughter refused to do more than peek her head in. Down a narrow, "duck your head" basement stairway, the punishment "hole" cells are situated with barely enough room to stand up straight amongst the water pipes and conduit lines. That felt like a scene out of "Shawshank Redemption!" The only comic relief of the tour was the mention of a sensational 1930s newspaper article where a dog, a black labrador named Pep, was sent to Eastern prison for killing the governor's cat. In actuality, Pep was most likely brought to the prison as an early-prototype therapy dog, but giving him an inmate number and mug shot probably sold more newspapers at the time.

Main hallway of cells in the penitentiary

Walking the corridors and grounds was enough to give us the chills, but for people who still want a little more excitement, the historical society runs its own haunted house on the prison grounds, with the proceeds supporting the property maintenance as a landmark tourist destination. We saw the costumed zombie guards as we were leaving, and I was glad we didn't opt for the nighttime admission. Since the prison was open from the early 1830s until 1971, there is a long history of ghost stories and encounters. Eastern has been featured on a lot of different shows, including "Ghost Adventures," "Ghost Hunters" and "Most Haunted Live." We didn't see any signs of the supposed ghost shadows from Cellblock 6 or hear the reported cackling in Cellblock 12, but walking around the desolate prison on a gloomy overcast day felt enough like a paranormal experience for us.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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