United Hub - People

People

20 million miles and counting...

By The Hub team

On November 7, while flying from Newark Liberty International Airport to Los Angeles International Airport, United customer Tom Stuker made history when he reached 20 million miles flown on a single airline. We were fortunate enough to capture the milestone he reached with us.

To mark the special occasion, we hosted a celebration in Mr. Stuker's honor at the United Polaris lounge at O'Hare International Airport on Saturday. The celebration was delayed a couple of months, so Mr. Stuker could celebrate the event with his family.

The party included a room full of employees, media members and Mr. Stuker's friends and family enjoying food, cocktails, stories and laughs. To thank him for his long-standing loyalty to United, we also presented Mr. Stuker with gifts made specially for him.

"United makes my dreams come true," Mr. Stuker said to the room full of people.

He also praised United's MileagePlus program, the United Polaris lounges across our system and Oscar's leadership of the airline but, most of all, he praised the service he receives from our employees.

"My favorite part of United is the people. United is such a big part of my life…you are a family to me," he said addressing the United employees. "It would take me days and days and days to say thank you in the right way to the right people. They all know me by now and know how much I care about them as people, how much I care about this airline and its success, and how much I care about the greatest leader this airline has ever had, Oscar."
Connections Matter

The little things that count the most

By Matt Adams

It was a scene that many customers on our flights wouldn't necessarily have noticed: an elderly woman slowly making her way up the aisle from the lavatory, holding onto the seatbacks as she shuffled along. But Denver-based Flight Attendant Ali Scully saw her. And it was clear to her that the woman was struggling.

Gracefully, Ali went up to her, crouched down and let the customer place her hands on her shoulders for support, then guided her to her seat. After sitting down, the customer thanked Ali, who smiled and went back to her onboard duties, and that was it. The whole interaction lasted only a brief moment. Just a bit of kindness in an otherwise unremarkable day at work.

Sometimes, though, an act transcends the effort put forth. A customer seated nearby saw it all unfold and was so moved by what Ali did that he wrote about it on the travel blog Live and Let's Fly.

"Thankfully I had my sunglasses to put on as I started to get a bit misty eyed," he wrote. "There are a lot of people out there and even a simple gesture goes a long way."

When she found out the story ended up online, Ali was stunned. She said when she saw the woman, she immediately thought of her grandmother, and she just did what she hopes anyone would do for her in a similar situation. Besides, it was what she was raised to do, her actions reflecting the values her mother, retired Flight Attendant Betty Lou Summers, instilled in her.

"My mom was a United flight attendant for over 20 years, so I grew up watching her help people. Not just on airplanes but wherever she was. She had already retired by the time I followed in her footsteps, but even though I can't work with her, I feel that I am an extension of her in that way."

Each day, Ali said, she tries to connect with the people who fly with her. Everyone on the plane, whether they are customers or employees, are passengers on the same trip, both literally and in a more universal sense, and Ali strives to make it a pleasant one for all involved. Before putting on her uniform, she reminds herself of that and of the difference one person can make. The fact that someone saw that in action and blogged about it was beside the point. To that woman, the customer whom Ali helped, her simply being there was enough.

"If your eyes are open, you will see that opportunities to help someone are everywhere," she said. "On the plane, I'm always looking to make people comfortable in any way I can. I've been non-revving since I was a baby, so I'm very comfortable in the air, but a lot of people aren't. They don't fly often, and I don't want them to feel like the journey was the hardest part."

Holiday magic lands in Cleveland

By The Hub team

December 1 was a day filled with holiday cheer for dozens of children who came to Cleveland Hopkins International Airport for a magical trip to the "North Pole." We invited children from the Cleveland Clinic, A Kid Again and Rainbow Babies and Children's Hospital to participate in our Fantasy Flight, which every year offers families raising kids with life-threatening illnesses an unforgettable trip to the "North Pole."

Once guests arrived to the "North Pole," they entered a magical winter wonderland and enjoyed Christmas carols, festive food and even received gifts from the wish lists they shared with their parents. The day wouldn't be complete without Santa Claus, and of course the children had a chance to meet him and take photos with him and Mrs. Claus.

For Oscar, United's turnaround is a journey

By The Hub team , November 30, 2018

Our CEO, Oscar Munoz, sat down with Texas Inc. to discuss our turnaround strategy, stating it's a journey. Read the full interview here featured on the Houston Chronicle.

Ankit Gupta honored with Crain's 40 under 40 recognition

By Matt Adams , November 29, 2018

Network Planning and Scheduling VP Ankit Gupta can talk airline business for hours without losing steam. Just don't ask him to talk about himself; that's when he clams up. You'd think after being named to this year's prestigious Crain's Chicago Business "40 Under 40" list he'd be a little more inclined to wax poetic about his life and career, but no such luck.

Read more about why editors selected Ankit by visiting the Crain's website here. The full list of this year's honorees can be found here. The 40 Under 40 issue hits newsstands on December 3.

Adventures in ancient Beijing

By The Hub team

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Houston-based Quality Control Aircraft Inspector Rey Sacueza

Search flights

As I thought back to my world history class in high school, a lesson about ancient China made me fascinated and intrigued with the country's mysterious and charming appeal. What really sparked my interest in this lesson was the Great Wall of China. That day I wished that someday I could walk and climb the stairs of this magnificent and amazing structure, built by human hands. 40 years later, this wish became a reality when my wife and I boarded a United flight bound for Beijing. Our time there was unforgettable – the experience was once in a lifetime for both of us.

Arriving in a country without knowing, speaking and understanding the signs/symbols and language made me feel very uncomfortable and out of my element at first. Even though we don't speak nor understand the language, to get to our hotel we managed to communicate with our taxi driver through sign language, the ultimate universal language of the world. Translation apps downloaded on our phones were also very helpful.

Exploring many sites in Beijing

Hall of Supreme Harmony, Forbidden City in Beijing, China


The next day, after a good night's sleep and with a full stomach following breakfast, we were ready and excited for the day of adventure. Our tour guide picked us up at our. hotel and guided us through the sights of Beijing. We experienced a bird's eye view of the Forbidden City from the highest peak of Jingshan Park, a spectacular, postcard worthy view. Seeing the cute, world-famous Giant Panda at the Beijing zoo chowing down on bamboo was also an experience to remember. We also explored the 2008 Olympic stadium called the "Birds Nest" and the aquatic center. We rode a rickshaw through the hutongs of the oldest neighborhood of the city and then into the Yonghe (Lama) temple with interesting works of art. At night, we attended a show at Red Theater featuring "Legend of Kung Fu," which was performed by China's leading performing artists, top kung fu practitioners, acrobats and dancers using precision artistry and skills. It was an amazing show not to be missed while in Beijing.

Continuing our adventures the next day, we were guided through a full day of experiences, full of seeing even more major sites Beijing has to offer. We explored the ancient and mysterious Forbidden City, strolled around the legendary Tiananmen Square, absorbed the majestic charm of the Summer Palace/Temple of Heaven and the sacred grounds and tombs of the Ming dynasty. After a long day of exploring, we headed to Quanjude Roast Duck Restaurant on Wangfujing Street, where you can eat the world-famous Beijing (Peking) duck. Here, a chef will carve the duck right in front of you and present it to you at your table - a mouthwatering dining experience and another must while in Beijing.

On our last day, we saved the best for last. As they say, "No trip to Beijing would be complete without going to the Wall." At last, my ultimate dream and the inspiration that brought us to Beijing: We were at the Great Wall of China. We walked, climbed and took many pictures of one of the most iconic wonders and largest historical sites in the world. It's also one of the greatest feats of engineering and architecture in the world. No wonder it's a UNESCO World Heritage site and one of the New Seven Wonders of the World!

Beijing is one of the most amazing cities in the world with countless once-in-a-lifetime experiences that are definitely worth the trip.

Search flights
Scroll to top