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The North Star of Airport Lounges: United Polaris Lounge Named Best Business Class Lounge in the World

June 18, 2019

SAN FRANCISCO, June 18, 2019 /PRNewswire/ -- The United Polaris lounge at San Francisco International Airport has been voted Best Business Class Lounge in the World by the 2019 World Airline Awards from Skytrax. This highly-coveted award was voted on by more than 21 million airline customers representing over 100 nationalities.

United Polaris Lounge at SFO

"Our customers are telling us that the Polaris lounges are a gamechanger in providing modern, tranquil spaces to relax, recharge and enjoy top-notch food and drinks. The entire Polaris experience begins in the lounge, which is why we've placed so much emphasis on getting it right," said Mark Krolick, United's vice president of marketing. "Being honored with this award is a testament to our revolutionary efforts to continue to exceed our customers' high expectations."

With a focus on providing a more tranquil journey from departure-to-landing, United has opened an exclusive portfolio of United Polaris lounges at Chicago O'Hare International Airport, Houston's George Bush Intercontinental Airport, Newark Liberty International Airport, San Francisco International Airport and most recently, Los Angeles International Airport.

"Polaris lounges have impressed customers from the first unveiling in 2016 and have grown in popularity amongst international air travelers year-on-year," said Edward Plaisted, chief executive officer of Skytrax. "This global recognition is a top seal of approval for the staff and management involved in delivering the Polaris lounge concept, and they should be rightly proud of a truly world-class facility."

The only lounge of its kind offered by a U.S. airline to international business class customers, United Polaris lounges feature a custom scent, curated music playlist and subtle mood lighting which come together to create a notable sensory experience. Each location offers a variety of seating areas to meet the needs of customers, whether they want to charge their mobile devices, take advantage of complimentary high-speed Wi-Fi, enjoy a gourmet meal or simply rest before their flight. United Polaris lounge signature seats are designed with an oversized chair, integrated work or dining table, large privacy dividers and a personal side lamp. Tucked away from the rest of the lounge, daybeds outfitted with a Saks Fifth Avenue blanket and pillow offer a quiet place to rest.

United Polaris business class represents the airline's most significant product transformation in more than a decade and the airline continues to increase momentum of its roll-out. Nearly 50% of United's wide-body fleet are now outfitted with the new Polaris business class seat and the United Polaris lounge at Dulles International Airport is expected to open next year.

Star Alliance, of which United is a founding member, was also victorious in this year's Awards, claiming the Best Airline Alliance title for the fourth consecutive year. Star Alliance was the first airline alliance to receive the Best Alliance Award when the category was introduced in 2005 and has since won the award ten times.

Through the world's largest airline alliance, United customers have seamless travel options to destinations in nearly 200 countries. MileagePlus members may earn and use miles on United and 28 other Star Alliance member airlines, and Premier members are recognized with added benefits around the world. Star Alliance's Los Angeles Lounge retained the Best Airline Alliance Lounge Award for the fifth year in a row. With more than 1,000 locations, the Star Alliance lounge network is the largest in the world.

The World Airline Awards were introduced by Skytrax in 1999 to provide a customer satisfaction study that was independent, impartial and global.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next. Additionally, the airline announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Becomes First U.S. Carrier to Make COVID-19 Tests Available to Customers

September 24, 2020

SAN FRANCISCO, Sept. 24, 2020 /PRNewswire/ -- United Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for them to manage quarantine requirements and entry conditions of popular destinations around the world. Starting on October 15, customers traveling on United from San Francisco International Airport (SFO) to Hawaii will have the option to take a rapid test at the airport or a self-collected, mail-in test ahead of their trip.

United Launches Online 'Map Search' Feature, A First Among U.S. Airlines

September 23, 2020

CHICAGO, Sept. 23, 2020 /PRNewswire/ -- Let's say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you're on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.

United Airlines Selected to be Official Airline of the Commission on Presidential Debates

September 22, 2020

CHICAGO, Sept. 22, 2020 /PRNewswire/ -- The Commission on Presidential Debates (CPD) has selected United Airlines as the official airline for the 2020 Presidential and Vice Presidential Debates. United will fly 65 CPD staff and crew to each of the four debates being sponsored and produced by the Commission, starting with the first Presidential debate on Sept. 29 at the Samson Pavilion at Case Western Reserve University, on the main campus of Cleveland Clinic. Cleveland Clinic is serving as Health Security Advisor to the Commission on Presidential Debates, and earlier this year, United partnered with Cleveland Clinic to guide the airline's health and safety protocols. In addition to the Commission production staff, United will be flying medical professionals from Cleveland Clinic who will be onsite for the debates.

United Adds Antimicrobial Spray to Already Extensive Cabin-Cleaning Measures

September 16, 2020

CHICAGO, Sept. 16, 2020 /PRNewswire/ -- United Airlines today announced that it is adding Zoono Microbe Shield, an EPA registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to the airline's already rigorous safety and cleaning procedures. United is currently applying the coating each week on more than 30 aircraft to seats, tray tables, armrests, overhead bins, lavatories and crew stations and expects to add this latest measure to its entire mainline and express fleet before the end of the year.

United Airlines Holdings Extends Leading Commitment To Diversity In The Board Room

September 09, 2020

CHICAGO, Sept. 9, 2020 /PRNewswire/ -- United Airlines Holdings, Inc. (UAL) today announced that as part of its overall commitment to recruit and develop more diverse talent to better serve customers, its Board of Directors expects to add a second Black board member. The Board of Directors collectively agreed last December to further diversify the board, conduct a search and recruit an additional Black board member.

"As the first Latino to lead a major airline, I know from experience that a company can only truly thrive if those at the top are as diverse as the customers, communities and employees they serve - starting with the boardroom," said Oscar Munoz, Executive Chairman "It's a matter of competitiveness as well as conscience. That's why I am proud we are continuing our long-standing efforts to further diversify our board leadership to help lead United into the future."

United Strategically Adds Limited Capacity to October Schedule

September 04, 2020

CHICAGO, Sept. 4, 2020 /PRNewswire/ -- United Airlines today announced it plans to fly 40% of its full schedule in October 2020 compared to October of last year. In September, United expects to fly 34% of its full schedule.

United Names Mike Hanna Senior Vice President of Airport Operations

September 04, 2020

CHICAGO, Sept. 4, 2020 /PRNewswire/ -- United Airlines announced today Mike Hanna as its new senior vice president of Airport Operations. In this new role, Hanna will oversee the carrier's worldwide airport operations, including United Ground Express, a wholly owned subsidiary of United. This change is effective immediately.

United Helps Customers Navigate Travel Restrictions with New Online, Interactive Map

September 03, 2020

CHICAGO, Sept. 3, 2020 /PRNewswire/ -- United Airlines today introduces a new interactive map tool on united.com and the United mobile app that allows customers to filter and view destinations' COVID-19 related travel restrictions. The Destination Travel Guide, a first among U.S. airlines, provides an interactive, color coded map to highlight if a destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.

United Airlines Permanently Eliminates Change Fees

August 30, 2020

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United Airlines Doubles Service Between San Francisco and Shanghai

August 18, 2020

CHICAGO, Aug. 18, 2020 /PRNewswire/ -- United Airlines today announced it will increase service to China from two to four weekly flights between San Francisco and Shanghai's Pudong International Airport via Seoul's Incheon International Airport. Beginning Sept.4, 2020, United will operate four weekly flights with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays, Fridays, Saturdays and Sundays. Customers traveling from Shanghai will return to San Francisco on Mondays, Thursdays, Saturdays and Sundays. Tickets will be available for purchase beginning Wednesday, Aug.19 on united.com and the United mobile app.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

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