United's Captain Al Haynes ‘Made The Impossible Possible’ - United Hub

Captain Al Haynes ‘made the impossible possible’

By United Airlines , August 27, 2019


Picture of Captain Al Haynes Pictured, Captain Al Haynes

Today, we honor Captain Al Haynes who died Sunday at the age of 87 years old in Seattle. Captain Haynes was one of the pilots credited with saving 184 lives when United Flight 232 crashed at Sioux City, Iowa in 1989.

One hundred twelve of the 296 people on board died as a result of the crash, including Flight Attendant Rene Le Beau, who was working the flight. But the actions of the flight and inflight crews, air traffic control representatives, local officials and first responders that day saved many lives.

"The United family bids farewell to one of our greatest, and a legend in aviation," said Oscar Munoz, CEO, United Airlines. "Thirty years since he helped save 184 lives, Captain Al Haynes' name remains synonymous with skill and grace under pressure. His more than three decades of service, as well as his dedication as a mentor, ensures his legacy will live on in generations of aviators he taught and inspired. The United family was blessed to have had him on board - on that fateful day and every day he served with us. Godspeed, Al."

"He made the impossible possible," said Jan Brown, the retired flight attendant working in the lead position on Flight 232 the day of the crash. She described the moment she opened the door to the flight deck: "It was as palpable as the blast of heat from a furnace, how the enormity of the crisis hit me. Part of my brain froze. Al didn't even turn around, just told me what I needed to know. He saved my life and so many lives. Bless his heart forever."

"Having a drill, having a plan, and taking it seriously, and working on it, is very, very important," Captain Haynes said, in a presentation he made to the NASA Ames Research Center in Edwards, California, in 1991.

Read Captain Haynes discuss Flight 232 here.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Working to bring people home – repatriation flights underway

By The Hub team , April 02, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 56 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 8,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

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