United's Captain Al Haynes ‘Made The Impossible Possible’ - United Hub

Captain Al Haynes ‘made the impossible possible’

By United Airlines, August 27, 2019


Picture of Captain Al Haynes Pictured, Captain Al Haynes

Today, we honor Captain Al Haynes who died Sunday at the age of 87 years old in Seattle. Captain Haynes was one of the pilots credited with saving 184 lives when United Flight 232 crashed at Sioux City, Iowa in 1989.

One hundred twelve of the 296 people on board died as a result of the crash, including Flight Attendant Rene Le Beau, who was working the flight. But the actions of the flight and inflight crews, air traffic control representatives, local officials and first responders that day saved many lives.

"The United family bids farewell to one of our greatest, and a legend in aviation," said Oscar Munoz, CEO, United Airlines. "Thirty years since he helped save 184 lives, Captain Al Haynes' name remains synonymous with skill and grace under pressure. His more than three decades of service, as well as his dedication as a mentor, ensures his legacy will live on in generations of aviators he taught and inspired. The United family was blessed to have had him on board - on that fateful day and every day he served with us. Godspeed, Al."

"He made the impossible possible," said Jan Brown, the retired flight attendant working in the lead position on Flight 232 the day of the crash. She described the moment she opened the door to the flight deck: "It was as palpable as the blast of heat from a furnace, how the enormity of the crisis hit me. Part of my brain froze. Al didn't even turn around, just told me what I needed to know. He saved my life and so many lives. Bless his heart forever."

"Having a drill, having a plan, and taking it seriously, and working on it, is very, very important," Captain Haynes said, in a presentation he made to the NASA Ames Research Center in Edwards, California, in 1991.

Read Captain Haynes discuss Flight 232 here.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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