Saying goodbye to Dad, 15 years later - United Hub
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Saying goodbye to Dad, 15 years later

By Ryan Hood, July 18, 2017

Los Angeles-based Flight Attendant Natasha Gagarin was working a flight in 2002 when her father passed away. She never got to say goodbye. Fast forward 15 years, Natasha was seated at a gate at Newark Liberty International Airport awaiting the flight to Houston she was set to work earlier this summer when an elderly man in a wheelchair was dropped off at the gate. The man, customer Nick McEneaney, was grieving when he arrived at the gate. He was on his way to a friend's place in Texas from Dublin, Ireland, where he'd just buried his daughter.

Natasha pictured with Mr. McEneaney

Unfortunately, the flight was delayed four hours and had a gate change. Natasha ensured the 95-year-old Mr. McEneaney was where he needed to be, when he needed to be there. "Kindness doesn't cost a thing," Natasha said, "but its value is priceless."

Natasha, a single mother of four, was looking forward to getting home to her kids in Southern California that night after the flight to Houston. Due to the four-hour delay at Newark's Airport, Mr. McEneaney was going to miss his Houston—Brownsville/South Padre Island, Texas flight, which was the last of the night. "I just knew there was no way he was going to get to his hotel without assistance," Natasha recalled.

Putting her own plans aside for the moment, she contacted Crew Scheduling to request that she remain with Mr. McEneaney for the night to help with the rest of his journey. Unfortunately, there were no more rooms available at the hotel where Mr. McEneaney was staying so Natasha volunteered to sleep on a couch in the hotel lobby. She helped him into his room, poured him water and gave him a toothbrush and toothpaste.

She called to wake him up the next morning at 6:20 a.m., but unfortunately, his morning flight to Brownsville/South Padre Island was canceled. Able to re-book him on the next flight a couple hours later, Natasha took him to the airport, got him in a wheelchair, through security and then had breakfast with him.

Fifteen years had passed since Natasha lost her father, but the pain of never getting to say goodbye had never relented. "Mr. McEneaney reminded me so much of my dad in his mannerisms and beliefs," Natasha said. After breakfast, it was time for Mr. McEneaney to board his flight and it was time to say goodbye. "When I had to say goodbye to Nick, I finally felt like I got to say goodbye to my dad," Natasha said.

Natasha surprises Mr. McEneaney on his flight home to Texas

Tears streaming down both of their faces, Mr. McEneaney called Natasha an angel for helping after he'd just buried his daughter, and she told him he was her angel for finally saying goodbye to her dad. A few weeks later, Mr. McEneaney was ready to leave his friend's residence in Texas and finally return home to the Seattle area. Natasha received word of this and wanted to surprise him by traveling with him on his Houston-Seattle flight.

She worked with the Los Angeles inflight base and Crew Scheduling teams to make the special reunion a reality. Countless tears, many hugs and one dinner later, Natasha had gotten Mr. McEneaney home. "I live by the simple motto of 'be kind to others,'" Natasha said, "Your unassuming act of kindness might become someone's memory of a lifetime." It also just might become your memory of a lifetime.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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