Employees, NFL Players, Customers Compete for Good Cause - United Hub
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Watch now: San Francisco, Newark airports go head-to-head for a good cause

By The Hub team, July 12, 2017

It was an East Coast versus West Coast showdown as teams of employees, NFL players and customers rolled up their sleeves at San Francisco International Airport (SFO) and Newark Liberty International Airport (EWR) on July 12 for a cross-country competition to see who could pack the most meals for individuals in hunger crisis in Haiti. The initiative, spearheaded by our Community Affairs team, helped us shine a light on Rise Against Hunger's mission to combat world hunger and showcased how our employees provide critical assistance to the organization.

We partnered with the NFL to arrange the friendly competition between the two airports with players from both teams and more than 350 employees participated in the event. Taking place simultaneously in gate areas at each airport — Gates 93-95 at EWR and Gate 71B at SFO — and a thermometer sign tracked the teams' overall progress. The commotion even attracted customers, who, intrigued by the commotion, jumped in to volunteer as well.

Employees ann NFL players go head-to-head at SFO and  EWR for Rise Against Hunger cause

Customer Lylah Williamson, who was traveling out of EWR back to her hometown of Sydney, Australia walked past Gates 93-95 and jumped in to participate.

"At the conference that I went to, many of the topics were about the global issues of the world. What I'm passionate about is just helping people in general, and there are many people in the world that go hungry every day," said Ms. Williamson. "Something like this provides us all with an opportunity to help so I didn't hesitate to jump in and help. I don't think there's a better way to help kill my time while I wait for my flight."

Aircraft Appearance Representative Clare O'Donovan said, "It was very enjoyable. Once we got the flow down, we really got to packing. It was great having the Giants players helping us out too. Our team signed up to participate together, so it was a great team activity."

EWR Customer Service Representative Roberto Diaz said, "I signed up to participate because I wanted to do something that will help others. This shows that our company cares about going above and beyond for a good cause."

Employees pack food items for Rise Against Hunger and SFO, EWR airports

In the end, SFO prevailed, packing 20,000 meals in under two hours. In total, both teams packed about 40,000 meals that will be sent to combat malnourishment in Haiti. Rise Against Hunger (formerly Stop Hunger Now) is an international hunger relief organization that distributes food and life-changing aid to the world's most vulnerable communities.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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