SFO's Joanne Borg
The year was 1986, and Engine Overhaul and Repair Senior Manager Joanne Borg, then a newly licensed aircraft maintenance technician (AMT), was reporting for her first day at the San Francisco Line Maintenance hangar. It was an era when the sight of a woman out on the line was a conspicuous one, but Joanne didn't think much of it as she headed into the locker room to get ready for her shift. Then something stopped her cold in her tracks.
"It was eerie," Joanne said. "There were probably 100 guys on my crew, but I was the only woman. Being in that locker room by myself was just so quiet and so lonely."
While pursuing her Airframe and Powerplant license, there had been subtle things that separated Joanne from the men, but none as poignant as that empty locker room. The feeling of isolation was hard to shake.
Joanne had gotten her start with United as a seamstress in the San Francisco Maintenance Base upholstery shop in 1976, where she would watch the mechanics who worked alongside her on the shop floor and think to herself that she'd like to try what they were doing. In 1984, she decided to make a move. For the next two years, Joanne worked swing shift as a cabin mechanic and took aircraft maintenance classes in the daytime, all while she and her husband raised two young kids. Earning her license meant better pay and a good future, but it also meant having to grow thick skin.
"I never really had a problem with the guys when I became a mechanic," she said, "But some of the supervisors would give the women the hardest jobs. I think they were trying find our breaking point. My husband is the one who told me, 'Don't let them break you.' He kept me going when it got tough."
From what Joanne can remember, the ratio of women to men in Tech Ops when she started was around 1 to 70. For the most part everyone got along well, but there were times when the ribbing the women received from some of their male colleagues took its toll. In those moments, the female employees banded together to look out for one another.
"We had a rule that said there's no crying in front of the guys," said Joanne. "When the men gave us a hard time, we would give each other a look that said, 'Don't let them see you cry.' You'd go off by yourself and let it out, then get back to work."
In the years since, Joanne said things have gotten "a hundred times better," and she gives all the credit to current Tech Ops leadership for helping usher in that change.
"At one point, I had given up on ever being promoted," she said. "I saw the writing on the wall – there were people who didn't have much respect for women in this job. With the leaders we have now, I'm able to show what I can do. I feel respected, and I have so much respect for them because of it."
There are now concerted efforts to attract more women to Tech Ops, and steps are being taken to address pay gaps between women and men in the industry. Joanne hopes that her accomplishments – like becoming the first female Operating Manager of Engine Overhaul at United – helped contribute to that sea change, and she hopes that when people see her it reframes their perceptions of what an AMT looks like.
"There are a lot of women technicians out there, maybe twice as many as when I started," said Joanne. "You'll find females on every shift. If you can do the job, it shouldn't matter. I've put my whole heart into what I do, and I tell other women that if this is their dream, stick with it. Sometimes the road is bumpy, but if you really want to do it, you can."
We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.
Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.
Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.
Follow the steps below to stay up to date, change or cancel your flight.
Change your current flight:
- On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
- Select "Change flight" and then "Edit" to make the following changes:
- Date of travel or destination
- Add a flight
- Remove a flight
- Select "Continue" and choose a new flight option
- Continue through booking to confirm your new flight
Note: The change fee will display as waived, but any difference in fare may apply.
Cancel your flight and rebook later:
- On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
- Select "Cancel flight"
- Confirm flight cancellation
- If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.
Canceling or changing an award flight:
When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.
*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.
Click through the slideshow below for more detailed instructions:
Start on the United homepage:
User can select 'My Trips' on the homepage widget to find and retrieve their reservation.
When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.
We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.
Video provided by the U.S. Embassy Ecuador of Americans returning home on United.
Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:
- Quito, Ecuador
- Managua, Nicaragua
- Roatan, Honduras
- San Pedro Sula, Honduras
- Seoul, South Korea
- Melbourne, Australia
We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.