Taking United Further in 2018 - United Hub

Taking United further in 2018

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., January 18, 2018

Every day we have the privilege of helping unite the world by connecting people to the moments that matter most — and we know that getting you where you need to be safely, comfortably and on time is important. That's why we're proud of our record operational performance in 2017. We were honored to fly more than 148 million customers last year while achieving the most on-time departures and the fewest cancellations in our history.

Our commitment to delivering best-in-class operational performance remains as strong as ever, and we're excited to tell you about major investments we're making this year.

Adding new destinations and routes

Adding new destinations and routes

We're growing our network internationally and in the U.S.*

We're thrilled to continue growing our international network with new nonstop flights to exciting destinations such as Papeete, Tahiti; Reykjavik, Iceland; and Porto, Portugal. We're also improving our domestic schedules and connecting more cities to give you extra options and better access to a wider range of destinations. View all our new routes for 2018.

Introducing United Premium Plus

Introducing United® Premium Plus

International premium economy is coming.

Later this year, we'll begin to introduce United's Premium Plus. Available on select flights, United® Premium Plus will give you more space, comfort and amenities. The seats will be more spacious and you'll enjoy upgraded dining on custom dinnerware, free alcoholic beverages, a Saks Fifth Avenue blanket and pillow, an amenity kit and more.

Improving travel technology

Improving travel technology

Enjoy enhanced travel tools and expanded entertainment.

We know that top-notch digital technology provides a more convenient travel experience on the ground and in the air, so we'll continue investing in enhancements. In 2018, we'll debut important improvements to united.com and a new version of the United app, providing more features in our award-winning, easy-to-use format. And, we're adding free personal device entertainment to all flights currently equipped with DIRECTV® — which means all flights with at least 70 seats will have at least one free entertainment option available.

Enhancing your Wi-Fi experience

Enhancing your Wi-Fi experience

We're giving you faster and more reliable inflight Wi-Fi.

We recognize the need for faster and more reliable inflight Wi-Fi, so we're making this a priority. We've started upgrading the hardware and software on board our aircraft to increase the internet bandwidth available and more seamlessly transition between satellites, which means fewer gaps in coverage and fewer connection drops. On the first ten aircraft with the new technology, our customers were able to consume 40% more data than before. As we look to the future, we're finalizing our plans for next-generation satellite Wi-Fi that will have even more bandwidth, allowing customers to stream video in flight.

Bringing you United Polaris

Bringing you United Polaris®

More United Polaris seats and lounges will be available.

This year, we'll be introducing more of the new, all-aisle-access seats in United Polaris business class. We're also opening United Polaris lounges in San Francisco, New York/Newark and Houston Intercontinental this summer, and in Los Angeles this fall. In all of these lounges, plus the recently expanded lounge in Chicago O'Hare, United Polaris customers will enjoy high-end shower suites, rest pods with day beds, and preflight dining. United is the only U.S. airline to offer a full preflight dining room for its business class customers.

Modernizing United Club locations

Modernizing United Club℠ locations

We're refreshing and overhauling our spaces throughout the U.S.

We've been working hard on our United Club locations, with refreshed or entirely overhauled locations opening in Chicago O'Hare (at Gate C16), Dallas/Fort Worth, Fort Lauderdale, Houston Intercontinental, New York LaGuardia and San Francisco in 2018. Plus, with renovations at additional locations, United Club spaces will be better than ever.

We look forward to telling you more about these initiatives and others in the months ahead. On behalf of all 90,000 United team members, thank you for choosing to fly with us. We value your loyalty and remain committed to being the best airline for you.

Sincerely,

Oscar Munoz, CEO of United Airlines and Scott Kirby, President of United Airlines

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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