Taking United Further in 2018 - United Hub

Taking United further in 2018

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., January 18, 2018

Every day we have the privilege of helping unite the world by connecting people to the moments that matter most — and we know that getting you where you need to be safely, comfortably and on time is important. That's why we're proud of our record operational performance in 2017. We were honored to fly more than 148 million customers last year while achieving the most on-time departures and the fewest cancellations in our history.

Our commitment to delivering best-in-class operational performance remains as strong as ever, and we're excited to tell you about major investments we're making this year.

Adding new destinations and routes

Adding new destinations and routes

We're growing our network internationally and in the U.S.*

We're thrilled to continue growing our international network with new nonstop flights to exciting destinations such as Papeete, Tahiti; Reykjavik, Iceland; and Porto, Portugal. We're also improving our domestic schedules and connecting more cities to give you extra options and better access to a wider range of destinations. View all our new routes for 2018.

Introducing United Premium Plus

Introducing United® Premium Plus

International premium economy is coming.

Later this year, we'll begin to introduce United's Premium Plus. Available on select flights, United® Premium Plus will give you more space, comfort and amenities. The seats will be more spacious and you'll enjoy upgraded dining on custom dinnerware, free alcoholic beverages, a Saks Fifth Avenue blanket and pillow, an amenity kit and more.

Improving travel technology

Improving travel technology

Enjoy enhanced travel tools and expanded entertainment.

We know that top-notch digital technology provides a more convenient travel experience on the ground and in the air, so we'll continue investing in enhancements. In 2018, we'll debut important improvements to united.com and a new version of the United app, providing more features in our award-winning, easy-to-use format. And, we're adding free personal device entertainment to all flights currently equipped with DIRECTV® — which means all flights with at least 70 seats will have at least one free entertainment option available.

Enhancing your Wi-Fi experience

Enhancing your Wi-Fi experience

We're giving you faster and more reliable inflight Wi-Fi.

We recognize the need for faster and more reliable inflight Wi-Fi, so we're making this a priority. We've started upgrading the hardware and software on board our aircraft to increase the internet bandwidth available and more seamlessly transition between satellites, which means fewer gaps in coverage and fewer connection drops. On the first ten aircraft with the new technology, our customers were able to consume 40% more data than before. As we look to the future, we're finalizing our plans for next-generation satellite Wi-Fi that will have even more bandwidth, allowing customers to stream video in flight.

Bringing you United Polaris

Bringing you United Polaris®

More United Polaris seats and lounges will be available.

This year, we'll be introducing more of the new, all-aisle-access seats in United Polaris business class. We're also opening United Polaris lounges in San Francisco, New York/Newark and Houston Intercontinental this summer, and in Los Angeles this fall. In all of these lounges, plus the recently expanded lounge in Chicago O'Hare, United Polaris customers will enjoy high-end shower suites, rest pods with day beds, and preflight dining. United is the only U.S. airline to offer a full preflight dining room for its business class customers.

Modernizing United Club locations

Modernizing United Club℠ locations

We're refreshing and overhauling our spaces throughout the U.S.

We've been working hard on our United Club locations, with refreshed or entirely overhauled locations opening in Chicago O'Hare (at Gate C16), Dallas/Fort Worth, Fort Lauderdale, Houston Intercontinental, New York LaGuardia and San Francisco in 2018. Plus, with renovations at additional locations, United Club spaces will be better than ever.

We look forward to telling you more about these initiatives and others in the months ahead. On behalf of all 90,000 United team members, thank you for choosing to fly with us. We value your loyalty and remain committed to being the best airline for you.

Sincerely,

Oscar Munoz, CEO of United Airlines and Scott Kirby, President of United Airlines

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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