Taking United Further in 2018 - United Hub

Taking United further in 2018

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., January 18, 2018

Every day we have the privilege of helping unite the world by connecting people to the moments that matter most — and we know that getting you where you need to be safely, comfortably and on time is important. That's why we're proud of our record operational performance in 2017. We were honored to fly more than 148 million customers last year while achieving the most on-time departures and the fewest cancellations in our history.

Our commitment to delivering best-in-class operational performance remains as strong as ever, and we're excited to tell you about major investments we're making this year.

Adding new destinations and routes

Adding new destinations and routes

We're growing our network internationally and in the U.S.*

We're thrilled to continue growing our international network with new nonstop flights to exciting destinations such as Papeete, Tahiti; Reykjavik, Iceland; and Porto, Portugal. We're also improving our domestic schedules and connecting more cities to give you extra options and better access to a wider range of destinations. View all our new routes for 2018.

Introducing United Premium Plus

Introducing United® Premium Plus

International premium economy is coming.

Later this year, we'll begin to introduce United's Premium Plus. Available on select flights, United® Premium Plus will give you more space, comfort and amenities. The seats will be more spacious and you'll enjoy upgraded dining on custom dinnerware, free alcoholic beverages, a Saks Fifth Avenue blanket and pillow, an amenity kit and more.

Improving travel technology

Improving travel technology

Enjoy enhanced travel tools and expanded entertainment.

We know that top-notch digital technology provides a more convenient travel experience on the ground and in the air, so we'll continue investing in enhancements. In 2018, we'll debut important improvements to united.com and a new version of the United app, providing more features in our award-winning, easy-to-use format. And, we're adding free personal device entertainment to all flights currently equipped with DIRECTV® — which means all flights with at least 70 seats will have at least one free entertainment option available.

Enhancing your Wi-Fi experience

Enhancing your Wi-Fi experience

We're giving you faster and more reliable inflight Wi-Fi.

We recognize the need for faster and more reliable inflight Wi-Fi, so we're making this a priority. We've started upgrading the hardware and software on board our aircraft to increase the internet bandwidth available and more seamlessly transition between satellites, which means fewer gaps in coverage and fewer connection drops. On the first ten aircraft with the new technology, our customers were able to consume 40% more data than before. As we look to the future, we're finalizing our plans for next-generation satellite Wi-Fi that will have even more bandwidth, allowing customers to stream video in flight.

Bringing you United Polaris

Bringing you United Polaris®

More United Polaris seats and lounges will be available.

This year, we'll be introducing more of the new, all-aisle-access seats in United Polaris business class. We're also opening United Polaris lounges in San Francisco, New York/Newark and Houston Intercontinental this summer, and in Los Angeles this fall. In all of these lounges, plus the recently expanded lounge in Chicago O'Hare, United Polaris customers will enjoy high-end shower suites, rest pods with day beds, and preflight dining. United is the only U.S. airline to offer a full preflight dining room for its business class customers.

Modernizing United Club locations

Modernizing United Club℠ locations

We're refreshing and overhauling our spaces throughout the U.S.

We've been working hard on our United Club locations, with refreshed or entirely overhauled locations opening in Chicago O'Hare (at Gate C16), Dallas/Fort Worth, Fort Lauderdale, Houston Intercontinental, New York LaGuardia and San Francisco in 2018. Plus, with renovations at additional locations, United Club spaces will be better than ever.

We look forward to telling you more about these initiatives and others in the months ahead. On behalf of all 90,000 United team members, thank you for choosing to fly with us. We value your loyalty and remain committed to being the best airline for you.

Sincerely,

Oscar Munoz, CEO of United Airlines and Scott Kirby, President of United Airlines

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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