Tale of two cities: Lisbon and Porto - United Hub

Tale of two cities: Lisbon and Porto

By The Hub team, February 06, 2018

The story of Portugal is a tale of two cities — the bustling capital and the northern jewel. Lisbon and Porto are two of Europe’s most historic, romantic and often overlooked destinations. Smaller and more easily explored on foot than many of their European counterparts, both are essential stops on any itinerary. And given they are just a 50-minute flight apart, visiting both in a single vacation is not only possible, but highly recommended. To make the most out of your trip, here are the bare essentials to see and do in both cities. 

 

Lisbon

A city built on seven mighty hills, Lisbon looks down on the River Tagus and combines rambling cobbled streets with ancient ruins and some of Europe’s most striking architecture. Add in an ever-growing number of restaurants, cafés and bars, you’ll quickly realize that a couple of days in the Portuguese capital won’t ever be enough. But here’s what we’d suggest.

What to see

Head over to Baixa Pombalina, known simply as Baixa, the city’s historic heart, and commercial center. Here, the bustling, pedestrian-friendly streets are home to an endless array of cafés, restaurants, souvenir stores and museums. Notably, in a city of hills, this area is remarkably flat.

 

 

 

While you’re in Baixa, seek out Livraria Bertrand, the oldest continuously running bookshop in the world. Baixa is also home to the Elevador de Santa Justa, a wrought-iron elevator lift that has been transporting visitors from Baixa to the Largo do Carmo and the ruins of the Carmo church for more than a century.

A rail vehicle better known as a tram is an integral part of Lisbon life as is the historic yellow Remodelado carrying passengers up and down the city. The most scenic route of all is the E28, crossing the Alfama district and taking in many Lisbon landmarks on its 40-minute route, including Sé Cathedral — the city’s oldest church. 


 

 

The imposing Castelo de São Jorge is perched on the highest hill in Alfama, but worth the effort it takes to reach it. The castle is open to visitors, and its views over the city and the River Tagus will soon be filling your phone. Known as the city’s most ancient district, Alfama is also home to many of Lisbon’s best souvenir shops and myriad tiny streets lined with bars and restaurants. In the most traditional of them, you’ll hear and experience Fado, Portugal's soulful national soundtrack that is known as ‘Lisbon’s song’.

Next, visit the National Ancient Art Museum, located in Rua das Janelas Verdes. It’s hard to know which is more impressive: the vast collection of artworks considered ‘national treasures’, or the magnificent gardens and restaurant overlooking the River Tagus.

What to eat & drink

Food and drink to suit every taste and budget are easily found in a city filled with cafés, bars and restaurants. One of the best neighborhoods to explore is Barrio Alto, sleepy by day but alive as night falls. However, to sample Lisbon’s specialties, head to a pastelerias and order the ubiquitous pastel de nata (custard tart). The Manteigaria Fabrica de Pasteis de Nata in Baixa-Chiado serves one of the very best.

 

 

 

If that somehow doesn’t appeal, visit the Padaria Portuguesa chain dotted throughout the city for coffee and the moist coconut-covered Pão de Deus (God’s bread). One of Lisbon’s most beloved drinks is ginjinha, a sweet cherry liqueur that originated in the city. The Ginjinha Espinheira is one of the city’s most historic ginja bars, but by no means the only one.

 

 

 

Porto

Portugal’s second city is one of Europe’s oldest, a hillside agglomeration overlooking the River Douro. Famed for its river and its port wine, the city is a maze of steep and narrow cobbled streets, picture-perfect plazas, grand cathedrals and churches. Smaller and even more manageable than Lisbon, your time here will pass in the blink of an eye. To make the most of your first visit, prioritize the following…

What to see

Porto’s most artistic neighborhood is Rua Miguel Bombarda, home to a growing collection of galleries, bookstores, boutiques and cafés. One of the neighborhood’s prized gems and most visited bookstores in the world is Livraria Lello which is more like a grand library and was also an influence on J.K. Rowling, who wrote the first few chapters of Harry Potter and the Sorcerer’s Stone here, at the time when she lived in the city. 

 

 

Next, make sure to add climbing the 255 steps up Torre de Clérigos (Clérigos Tower) to your to do list – it’s one of the city’s most important monuments and offers some of the best panoramic views of the city. Serralves Museum of Contemporary Art is also well worth visiting. It’s home to around 4,000 works from the late 20th and 21st century, plus it’s blessed with one of the city’s most serene gardens.

The twin-towered cathedral, Sé do Porto is a Porto landmark, unmissable in every sense. Free to enter, you can pay $3.75 to enter the atmospheric 14th-century cloisters, which is money well spent. Enjoy the tranquil Jardins do Palácio de Cristal for picture-perfect views of Vila Nova de Gaia neighborhood and the Douro River. 

From the city center, jump aboard Tram 1 for a rickety ride down to the seafront in Foz do Douro in minutes. From there, take a boat tour on the Douro to see the city from a new angle –the Rabelo flatboats you ride on were once used to transport barrels of Porto wine and are now a symbol of the city. 

 

 

The multi-level bridge stretches from Porto’s Ribeira section across the Douro to Vila Nova de Gaia. As confirmed by the ever-present tourist crowds, climbing the bridge to photograph the city is an essential stop. As you’re heading across the river, drop in on Caves Ferreira, one of the oldest Port wine cellars in the city. Drink in the history with a glass of the city’s signature drink.

What to eat & drink

Porto is a food lover’s paradise with everything your taste buds desire. From food stalls to Michelin-starred restaurants, much of it with a strong emphasis on seafood. Avoid the overpriced cafés on the riverbank in Ribeira as far better value lies elsewhere. Local specialties you have to sample include, a multi-layered meat sandwich smothered in cheese and hot tomato sauce (try it at Café Santiago). 

 

 

You may also want to try the Bolinhos de bacalhau (codfish potato fritters) at Cozinha da Amélia. And to really get to know the local flavors, seek out Tripas a Moda do Porto at Líder. This thick stew of tripe, sausage, white beans and spices is said to symbolize the famed generosity of the city. 

Whatever you eat, make sure to wash it down with a glass or two of port wine, for which the city is famous for — Espaço Porto Cruz is just one of many wine cellars well worth the visit.

If you go

United Airlines flies year-round to Lisbon from Newark International Airport and seasonally from Washington Dulles Airport beginning April 2018. We also will begin flying seasonally to Porto beginning May 2018 from Newark. For full details and to book, visit United.com or use the United app. Direct flights between the two cities are available through our Star Alliances partners with flight time approximately 50 minutes. 

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.


While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

Happy Veterans Day

By The Hub team, November 11, 2020

With thousands of veteran and reservist employees at United, we are incredibly grateful for their dedication, courage and bravery. Not only do they serve our country, they also bring a standard of excellence and professionalism to work on a daily basis.

We are thrilled to celebrate and thank our veteran and reservist employees this Veterans Day. We asked a few of them to share stories from their experiences while enlisted. Read a few of them below!

Larry Ferrarini, ORD Lead Ramp Service

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Tiffini Wilson, ORD Customer Service Representative

Tiffini served in the U.S. Navy Reserves from 1999 to 2013. She came from a military family and always knew she wanted to serve. In her experience, the Navy has a real sense of brotherhood and sisterhood. She feels proud that she is able to serve her country and other people get to stay home and feel safe.

Tiffini has worked at United for 24 years and feels grateful that her supervisors have always been supportive of her military service and flexible when she was deployed. She even received care packages from colleagues when she was serving in the Middle East. She has learned that being a leader is about listening, in the military and at United. She applies that mentality to when she is working with customers, as well. She says, "sometimes people are having a bad day and need to vent and be acknowledged."

Thank you for your service, Tiffini!

Terry Blake, DCA First Officer B767/B757

Terry joined the U.S. Air Force in 2014 and is currently serving. He says, "The military is a great career and I am proud that I have been given the opportunity to serve my country and the State of West Virginia." During his time in the service, he has been working aeromedical evacuation missions where he moves the critically wounded warriors from combat zones to hospitals in Europe and the U.S. He feels lucky to fly for United and work with many great people. He is proud to work alongside ALPA professional pilots and all the other employees at the company.

Thank you for your service, Terry!

Katherine McDonald, HR Partner Senior Manager

Katherine served six years in the Michigan Air National Guard and says, "For me, serving is a calling. It means serving this great nation and being ready when needed." She joined the military to belong and contribute to something bigger than herself. When she was applying for her job at United, she found information about the United4Veterans business resource group on the company website. This increased her desire to work for a company that she could bring her military experience to and be celebrated. "The inclusivity I feel at United makes me feel so valued, both as an employee and as a veteran. I am so grateful to work for a company that is committed to our military employees and customers."

Thank you for your service, Katherine!

Troy A. Engholm, DEN Ramp Service

Troy served in the U.S. Air Force from 1983 to 2013. He says, "I loved serving 30+ years in our United States Air Force because it gave me a sense of accomplishment, satisfaction and pride to know that I was serving in the best Air Force, with the best professionals, the world has ever seen."

After serving, Troy joined United in 2015 and has loved it ever since. He believes this profession allows us to connect families together and provide a multitude of experiences for our customers. They get to see the world. The most rewarding part of his job is when he sees joy on a customer's face.

Thank you for your service, Troy!

Fred "Motown" Crowell, ORD Lead Ramp Service

Motown served in the U.S. Army from 1969 to 1970. Motown grew up in Detroit and aspired to follow in his brother's footsteps by applying to a job at United. Just after he was hired, he was drafted to the Army and was on active duty in Vietnam. His unit was the first to invade Cambodia. His unit that served together still meet up every year in Washington D.C. at the Vietnam Memorial.

When he returned home, he returned to United and has been here for 53 years. Over the years, he's been able to travel with his family around the world and even take his wife back to Vietnam and show her where he was stationed.

Thank you for your service, Motown!

Garrett West, Regional Director Aircraft Maintenance ORD

Garrett served in the U.S. Marines for 7 years and 1 year in active reserves. From childhood, he had always dreamed of becoming a United States Marine. He has been grateful to serve with many different people from all types of backgrounds. And, he has many fond memories and experiences of cruising the Mediterranean when he was part of the Marine Amphibious Ready Group. He says, "Having the honor to wear the EGA (the Marine emblem that includes an Eagle, Globe and Anchor) and to represent and serve our great nation is beyond words."

Garret began his career at United as a frontline technician and has worked to a Hub leader. He says, "As we all press on and continue to work through challenges, the tenacity of our employees across the board and working alongside so many dedicated people has done nothing but instill confidence in our future."

Thank you for your service, Garrett!

Pete DeLeon, ORD Lead Customer Service Representative

Pete served in the U.S. Marines from 1977 to 1984. He grew up in a military family and had a desire to join early on. During his time in the Marines, he traveled all over the world, including to the American Embassy in Cyprus; Lima, Peru and Okinawa, Japan. He has a great sense of pride for his time in the service and feels grateful that he could give back to his country.

After the Marines, Pete joined United 33 years ago. He has held many roles in various places across the system. First, he was a load planner in Miami, then moved to New Orleans where he was the chief coordinator during Hurricane Katrina. Pete says, "I thoroughly enjoy what I do on a daily basis, working with and assisting customers. I enjoy the people I work with I look forward to coming to work on a daily basis as every day is different at the airport."

He says the Marines taught him how to be professional, treat people with respect and to make quick decisions when necessary. He always goes the extra mile for customers and colleagues.

Thank you for your service, Pete!

Steve Driver, ORD Customer Service Representative

Steve served in the U.S. Army for 20 years from 1976 to 1996. He says, "It was my honor to serve my country. I was very proud to be a part of the U.S. Army and protecting my country. The camaraderie was amazing. The way my unit worked together to complete missions was not like anything I've ever been a part of before. Wearing the uniform gave all of use a sense of pride." He has worked with United for over 23 years and he describes his time as very rewarding. He enjoys working with his coworkers and learning about the industry every day.

Thank you for your service, Steve!

Jim Herrera, ORD Lead Customer Service Representative

Jim Herrera served in the U.S. Marines Reserve from 1976 to 1985. Though he served after the Vietnam war, he saw the impact of that on his fellow veterans. Over time, he has seen a great shift in positive support for veterans and he is very grateful for that. He has been with Untied for over 42 years. He is grateful for the stability his career at United provides for him to do what he loves and raise his family.

Thank you for your service, Jim!

Session Martin, ORD Lead Customer Service Representative

Session served in the U.S. Army for 3 years and 9 months. He says that his time in the service means everything to him. He is proud to have been part of the team and did his duty to preserve our lifestyle in America. "I feel like I owned that to my country. If I had to do it again, I absolutely would," says Session. Even after 51 years at United, Session still says he is having a good time, he enjoys coming to work every day. His favorite part is connecting with the customers and networking with people.

Thank you for your service, Session!

Troy VanderWeyden, DCA First Officer B777

Troy has been flying the Air National Guard for the past 10 years. His missions include aeromedical evacuations, strategic delivery of troops and cargo across the globe, as well as humanitarian aid flights. Five years ago, his lifelong dream was fulfilled when he was hired by United. A special family connection is that his father is also a United pilot, Captain Alan VanderWeyden.

Troy shares, "United is extremely accommodating and appreciative of my and everyone's military obligations and offers endless support. The DCA Flight Operations has a strong relationship with the West Virginia Air National Guard and reflects highly on the Flight Operations folks and our personnel in the unit."

Thank you for your service, Troy!

Scott Kirby, CEO

'No excuses.' Fellow U.S. Air Force Academy grads are familiar with a lesson in leadership that I still apply in my work today.

This simple saying teaches freshmen cadets to take responsibility in solving problems, no matter whose fault it is. At @United I see this mantra in action every single day. Not one United team member caused this current crisis, but we are all 100% focused on solving the impact it has had on our company. Veterans Day is the perfect reminder that the thousands of veterans at our company — including the colleagues in these photos — are part of that charge. It's an honor to have so many veterans in our ranks.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

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